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Fairmont Le Chateau Montebello

4.0 out of 5.0

Recent guest reviews

Chateau Montebello is a very nice and unique place. Definitely worth a stay. Unfortunately the Luxury part of the experience has evaporated with the purchase of Fairmont by Accor. It's now an exercise in rationalization. You are watched in the lobby to make sure you are not consuming food or drinks you brought from your room instead of bought at the hotel bar. It's an amusement park mentality. Lots of the little touches that made staying at the chateau special are gone. Staff is young, not very attentive. Buffet was not well stocked, often missing the basics like glasses and bowls. This is not what you expect in a 5 star luxury hotel. Shame on Accor for souring the guest experience.

Issue with hot water in shower. The water was barely warm at 5:30 pm. After a day of work i was expecting to be able to take a nice hot shower. Iissue at the Bistro for dinner, steak came overcook instead of medium after 40 minutes. issue with Internet even with the extra 10$ package, Videos kept laging every 10 seconds. Cost me 380$ for a night since when i called, there was left than 10 rooms available. They charged a hughe Premium compaire to my last stay in September 2017.

We really enjoyed our Family holiday at Chateaux. Amazing accommodation and Friendly Staff and Service. Only feedback is that more activities should be included we had to pay extra for everything and another restaurant option for families. Otherwise totally awesome.

The Chateau Montebello is a fabulous place for a family Christmas gathering. The outdoor facilities are fabulous with great cross country skiing, skating, sleigh rides,tubing, dog sledding in a vast property that is beautifully maintained. The main rooms of the worlds largest log cabin are fantastic and romantic complete with a huge sextagonal fireplace. The bedrooms are small and somewhat tired. Our bathroom was so small you had to go into the hall to change your mind. The food was plentiful but unimaginative and largely tasteless and dated. Overall a good experience but work is necessary to make the experience excellent.

The resort is in a beautiful setting on the Ottawa river. The grounds are really nice. Cross country ski trails were very pretty. The resort fee includes rental of skates, cross country skiis, and snowshoes. They have free clinics in tennis, curling, and other items. Our family tried curling for the first time and were surprised with how much fun it was. They had buffets at breakfast lunch and dinner since it was the holidays. Buffet Food was very good although expensive. We tried the bistro for dinner a couple of times. Reasonable prices, and food was adequate. We had an upgraded suite at the end of the hallway that provided a nice view. We stayed here during a recent cold spell - temperatures were colder than -20C at night. There were substantial drafts of cold air through small cracks in the logs (it’s a log style building). It was clearly a known problem since towels had been stuffed into the many cracks but it wasn’t sufficient. There was a lot of noise from the hallways and from the floor above us. I’m guessing the sound insulation has never been updated. We had a second room that had a leaky toilet which left water on the floor. There was a plumber trying to fix the problem around 9am. But the toilet was still leaking when we returned in the evening. Other than the plumber who didn’t fix the leak, staff was excellent. Overall room quality gets only a 3 out of 5. Food 3.5 out of 5. Resort grounds & common areas & services 5 out of 5. Staff 4.5 Overall rating would be 3.5

Very historic place but extremely over priced,great outdoor winter activities,fireplace in lobby was outstanding, never quite enough seating for the people wishing to sit by it. Disappointed by the age of the bathroom facilities in our room.

Lots of outdoor activity indoors and out. Fun dog sledding in winter and lots of walking and cross country trails Lovely to sit at one of the sides of the central fireplace Excellent buffet if you drive in just for the day

Amazing way to ring in the New Year. The food, beverages, dancing, live band, room, spa experience - all were excellent! Everyone was very welcoming and the service was truly outstanding. We really enjoyed singing around the piano well into 2018!

We are regular visitors at this hotel. Our grand kids anticipate coming back to their "Chateau". Staff even remember us by name. The charm and setting of this hotel is unique. Service is outstanding, food is delicious, staff is pleasant from the moment we arrive to to the time we leave. Booking and check-in was very easy. The hotel GM was even there to welcome us. The Champagne breakfast just added the special touch. We will remember Christmas 2017. We will be back.

An excellent way to spend Christmas! I enjoyed sitting back and relaxing well someone else did the cooking for a change and provided top quality meals with more variety than I had ever indulged in before! A fabulous time was had by all my family!

392 Notre Dame Montebello QC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Marina
  • Spa

Located within a 5-minute walk of Manoir-Papineau National Historic Site, Fairmont Le Chateau Montebello is within a 15-minute stroll of Sanctuaire Notre-Dame d'Etchemin. This 211-room, 4-star resort has a golf course, a marina, and a full-service spa. It's on a river and also near Camp Explora and Omega Park.


Dining

Enjoy dining at one of 2 onsite restaurants including Aux Chantignoles, which specializes in local cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

Fairmont Le Chateau Montebello's 211 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect to find free WiFi and cable TV. Bathrooms have hair dryers, designer toiletries, and bathrobes. Other standard amenities include phones, ironing boards, and desks.


Property features

Fairmont Le Chateau Montebello features a golf course, a marina, and a full-service spa. Valet parking is offered for CAD 22 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include an indoor pool, a health club, and a spa tub.

Room options

Room, 2 Double Beds, Non Smoking (Fairmont)

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking (Fairmont)

King 1 | Sleeps 3

Room, 2 Double Beds, Non Smoking, River View (Fairmont)

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking, River View (Fairmont)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 2156 reviews