The customer service is superb a 5star service to every guest. I would recommend this hotel anytime to anyone without hesitation. I have stayed at hundreds of beach hotels in Mombasa Malindi Lamu Zanzibar and I would say Swahili beach hotel is the BEST. Bravo to the managers.
The rooms are a 10/10 and the exterior (pools, decor etc )looks awesome. The dining experience however left a lot to be desired, choosing to have concrete roofs next to hot stoves is very puzzling - cooler palm trees are a fire hazard but the alternative solution cannot to just let guest sweat it out. I have never sweat more during meals. Options for kids menu was limited (esp my 5 yr old). Staff could be friendlier and more efficient- my wife and I had to separately endure over 10 minutes waits on pasta (dinner ), egg stand (b/fast ) when attendant chefs just left for ingredients without warning. it also took over 40 minutes to clear used cutlery from tables which we plied at the center. I didnt feel staff motivation- the frond desk staff and kids attedants however did a great job. We were there for 18 hours as we needed a place for a day as our usual Diani destination was full for that day. Having never been to Swahili beach, I thought would provide a great opportunity to assess for a future stay. Given we travelled with two kids- I wouldn't rate them high for family stay- but would make for a great couple/ individual stay. Service enthusiasm needs to improve a tad but they desperately need to fix the heat levels in their open restaurant to get a higher rating from me( the paid specialty restaurants may have aircon but we didnt venture there due to kids - but that cant be an excuse not to cater for everyone else).
Beautiful hotel! We had a great time! The staff was so helpful and the food was wonderful!
Diani - Chale Marine National Park and Reserve is within a 5-minute walk of Swahili Beach Resort while other popular sites like Diani Beach are within a 15-minute stroll. This 125-room, 5-star resort has 9 outdoor pools along with a full-service spa and 5 restaurants.
Start your day off right with a free full breakfast, served each morning from 7 AM to 10 AM. This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
The 125 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and free newspapers.
Guests of Swahili Beach Resort have access to a full-service spa, 9 outdoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for USD 50 per vehicle one way. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this beach resort include a health club, free WiFi in public areas, and a library.
The customer service is superb a 5star service to every guest. I would recommend this hotel anytime to anyone without hesitation. I have stayed at hundreds of beach hotels in Mombasa Malindi Lamu Zanzibar and I would say Swahili beach hotel is the BEST. Bravo to the managers.
The rooms are a 10/10 and the exterior (pools, decor etc )looks awesome. The dining experience however left a lot to be desired, choosing to have concrete roofs next to hot stoves is very puzzling - cooler palm trees are a fire hazard but the alternative solution cannot to just let guest sweat it out. I have never sweat more during meals. Options for kids menu was limited (esp my 5 yr old). Staff could be friendlier and more efficient- my wife and I had to separately endure over 10 minutes waits on pasta (dinner ), egg stand (b/fast ) when attendant chefs just left for ingredients without warning. it also took over 40 minutes to clear used cutlery from tables which we plied at the center. I didnt feel staff motivation- the frond desk staff and kids attedants however did a great job. We were there for 18 hours as we needed a place for a day as our usual Diani destination was full for that day. Having never been to Swahili beach, I thought would provide a great opportunity to assess for a future stay. Given we travelled with two kids- I wouldn't rate them high for family stay- but would make for a great couple/ individual stay. Service enthusiasm needs to improve a tad but they desperately need to fix the heat levels in their open restaurant to get a higher rating from me( the paid specialty restaurants may have aircon but we didnt venture there due to kids - but that cant be an excuse not to cater for everyone else).
Beautiful hotel! We had a great time! The staff was so helpful and the food was wonderful!
Dear Sir, Thank you for taking the time to write to us. Your comments are taken to heart and you will be happy to learn that we are currently closed for a period of innovation which includes extensive changes to our Majalis restaurant as well as changes to our other restaurants and facilities. I am confident that your issue has been addressed and your next visit will be excellent. We are also adding a kids club and additional children's facilities to keep the little ones safe and entertained during their stay with us. Please keep and eye on our social media and website for images and updates. Kind Regards,