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Sheratton Regency Hotel

3.5 star property
Hotel in Mombasa with free breakfast and a 24-hour front desk

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Photo gallery for Sheratton Regency Hotel

Outdoor pool, sun loungers
Exterior
In-room dining
Apartment, 2 Bedrooms | Extra beds
Bar (on property)

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Moi Ave, Mombasa
  • Mombasa Island
    ‪10 min walk‬
  • Fort Jesus
    ‪2 min drive‬
  • Nyali Beach
    ‪11 min drive‬
  • Mombasa (MBA-Moi Intl.)
    ‪10 min drive‬

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Room options

View all photos for Twin Room

Twin Room | Extra beds

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Extra beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Extra beds

Apartment, 2 Bedrooms

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, desk, soundproofing, iron/ironing board

Apartment, 1 Bedroom

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Mombasa

Located in Tangana, Sheratton Regency Hotel is adjacent to Two Tusks and within a 10-minute stroll of Holy Ghost Cathedral. This 3.5-star hotel has 57 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Shree Cutch Satsang Swaminarayan Temple - 5 min walk - 0.3 miles
  • Mombasa Island - 10 min walk - 0.6 miles
  • Fort Jesus - 2 min drive - 1.2 miles
  • Mombasa Marine National Park - 7 min drive - 4.1 miles
  • Nyali Beach - 11 min drive - 5.7 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 23 min drive

Restaurants

  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
  • ‪Qaffee Point - ‬9 min walk
  • ‪Urban Street Food - ‬7 min walk
  • ‪Perfect Pizza, Digo Rd Mombasa - ‬8 min walk
  • ‪Kitchen Queen - ‬9 min walk

About this property

Sheratton Regency Hotel

Hotel in Mombasa with free breakfast and a 24-hour front desk
Guests of Sheratton Regency Hotel enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. This hotel also has a reception hall.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer free toiletries, bathrobes, bidets, and slippers. Electric kettles and desks are also standard.
Recreational amenities at the hotel include an outdoor pool.

Languages

English, Swahili

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  • Pool
  • Hot Tub
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Mobile key entry
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 11 AM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Sheratton Regency Hotel Mombasa
Sheratton Regency Mombasa
Sheratton Regency
Sheratton Regency Hotel Hotel
Sheratton Regency Hotel Mombasa
Sheratton Regency Hotel Hotel Mombasa

Frequently asked questions

Are free cancellation options available at Sheratton Regency Hotel?

Sheratton Regency Hotel provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What is there to do around Sheratton Regency Hotel?

This hotel is situated in Tangana, just steps from Two Tusks, and within a 10-minute walk of Holy Ghost Cathedral and Jain Temple. You'll also find Mombasa Island and Shree Cutch Satsang Swaminarayan Temple less than a mile away.

Will I be able to park at Sheratton Regency Hotel?

Yes, self parking is offered for free at the hotel.

Does Sheratton Regency Hotel feature a casino?

No, Sheratton Regency Hotel doesn't have a casino.

Will I find an indoor pool at Sheratton Regency Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Sheratton Regency Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Sheratton Regency Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sheratton Regency Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheratton Regency Hotel serves free buffet breakfast each morning from its restaurant.

Will Sheratton Regency Hotel allow pets to stay free of charge?

No, pets aren't allowed at Sheratton Regency Hotel though service animals are welcome.

Are there connecting rooms at Sheratton Regency Hotel?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Sheratton Regency Hotel?

The closest major airport to Sheratton Regency Hotel is Mombasa (MBA-Moi Intl.), which is 6.4 mi away (23 minutes by car). Another top airport is Ukunda (UKA), which is located 20 mi away (67-minute drive).

Are there rooms with balconies that I can book at Sheratton Regency Hotel?

No, you won't find guestrooms with balconies at Sheratton Regency Hotel.

Sheratton Regency Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 73 reviews
Rating 8 - Good. 32 out of 73 reviews
Rating 6 - Okay. 11 out of 73 reviews
Rating 4 - Poor. 8 out of 73 reviews
Rating 2 - Terrible. 9 out of 73 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bashir, Apple Valley

Stayed 2 nights in Feb 2025

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Nice room/ hotel and friendly staff
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Sep 2024

6/10 Okay

lisa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Cockroaches. Moldy smelling. Night club connected to building. Heard loud fire works all night could have been firearms. Staff was friendly. Breakfast was tasty.
Stayed 1 night in Nov 2024

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony door could not lock. The bathroom is dated. The tiny desk had no light. The location is directly across from some mosque or Islamic center. Those ‘prayers’ on megaphone (outdoor speakers?) started at 4 am. Could not sleep well! Otherwise the staff is amazing!
Stayed 1 night in Jul 2024

2/10 Terrible

David

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The safe wasn't working, the stuff was friendly and helpful, there was too much noise and a high traffic within the building, infact i had booked for 3 days but i checked out within a day and they wouldn't give me a refund but it's all good
Stayed 3 nights in May 2024

6/10 Okay

Feven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to restaurants and shops
Stayed 2 nights in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and professional in accommodating me with any requests I had or needed
Stayed 9 nights in Feb 2024

2/10 Terrible

Kate

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is not good value for money. Rooms only have internal facing windows, it has overwhelming smell of mould and it is right next to a night club that played loud music until 3.30 even on a Sunday evening. Pool area was good as was breakfast. Not worth the money.Stay somewhere else.
Stayed 1 night in Nov 2023

6/10 Okay

Masud

Good central location on the island but loud music late into the night from nearby clubs disturbs sleep.
Stayed 2 nights in Oct 2023

6/10 Okay

JoAnn

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: Easy mobility and location. short distance to my destination. Except Nyali beach which I easily rode a tuktuk. Good breakfast, courteous staff. BUT I booked in a hurry and didn't read reviews. 1st don't get the standard double room. There is a loud club nearby and my room wasn't cleaned well at all, sorry. If I was staying more than two nights, I would have upgraded atleast to the executive
Stayed 2 nights in Oct 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
I like being in the middle of town. Can go anywhere easily.
Stayed 2 nights in Jun 2023

4/10 Poor

Mickey

Traveled with partner
Disliked: Property conditions & facilities
This is not real Sheraton hotel without mirrors in the bathroom if you need to shave etc. They only provided sheet but no blanket on the bed. I submitted parties of 2 but only officer 1 towel for 2 people. I asked to get 2 for body bath towels and 2 for hand/face so that we can each use one but only 2nd bath towel was officered. Facing the street is very loud through the night and there’s the loud speaker Muslim prayer at 3am and 5ish am that keeps you up and frustrated. While staff was friendly, the quality of the hotel should be rated at 1-3 stars with U.S standard. The price you pay is not worth spending for it!
Stayed 1 night in May 2023

6/10 Okay

Nicholas

Stayed 3 nights in Feb 2023

8/10 Good

Stanley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility only provides breakfast and the other meals on order

6/10 Okay

Trask

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a fantastic area of town & it shares a wall with a night club/casino. Pulling up at night with my kids with the sidewalks filled with people trying to get into the club was intimidating and the hotel didn't have any security or anyone to help get us inside. The rooms were clean and the breakfast offered the next morning was wonderful. You get what you pay for here.

6/10 Okay

Suryakant

Stayed 4 nights in Nov 2022

4/10 Poor

Michael

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort

SHERATTON NOT SHERATON

This is a small hotel in the city and a knock off Sheratton name so don't be fooled. The room was not as expected and seems like being in a box/coffin. No wifi and interrupted wifi/internet
Stayed 2 nights in Jun 2022

8/10 Good

Hakimuddin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and budget friendly place to stay

Had a pleasant experience
Stayed 2 nights in May 2022

2/10 Terrible

Jonas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible place.

Stayed 1 night in Mar 2022

8/10 Good

philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 3 nights in Mar 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Juma

Stayed 1 night in Feb 2022

4/10 Poor

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was fair
Stayed 3 nights in Feb 2022

8/10 Good

Robinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability of the reception desk
Stayed 2 nights in Feb 2022

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