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Papillon Lagoon Reef

3.5 star property

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Photo gallery for Papillon Lagoon Reef

Outdoor pool, pool umbrellas, sun loungers
Double Room, Beachfront | Beach/ocean view
2 restaurants, breakfast, lunch served; local and international cuisine
Lobby
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Diani Beach Road, Diani Beach, Kwale County
  • Place, Kaya Kinondo Sacred Forest
    ‪8 min walk‬
  • Place, BoraBora Wildlife Park
    ‪17 min walk‬
  • Place, Galu Kinondo Beach
    ‪4 min drive‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪67 min drive‬

Room options

View all photos for Double or Twin Room, Garden View

Double or Twin Room, Garden View | Desk, laptop workspace, iron/ironing board, free WiFi

Double or Twin Room, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Garden View

Family Room, Garden View | Desk, laptop workspace, iron/ironing board, free WiFi

Family Room, Garden View

  • Garden view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Beachfront

Double Room, Beachfront | Desk, laptop workspace, iron/ironing board, free WiFi

Double Room, Beachfront

  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 1 Double Bed

View all photos for Beachfront Suite

Beachfront Suite | Desk, laptop workspace, iron/ironing board, free WiFi

Beachfront Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Superior Double or Twin Room, Garden View

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Diani Beach

Within a short walk of Kaya Kinondo Sacred Forest, Papillon Lagoon Reef is within a mile (2 km) of BoraBora Wildlife Park. This 149-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Kaya Kinondo Sacred Forest - 8 min walk - 0.5 miles
  • BoraBora Wildlife Park - 17 min walk - 0.9 miles
  • Galu Kinondo Beach - 4 min drive - 1.4 miles
  • Diani Beach - 11 min drive - 5.1 miles
  • Tiwi Beach - 31 min drive - 14.4 miles

Getting around

  • Ukunda (UKA) - 28 min drive

Restaurants

  • ‪Karibu Restaurant - ‬10 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬13 min drive
  • ‪Tapa Beach Bar - ‬9 min drive
  • ‪Havana Bar, Diani Beach - ‬14 min drive
  • ‪Lala Galu - ‬6 min drive

About this property

Papillon Lagoon Reef

Papillon Lagoon Reef features an outdoor pool, a children's pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for KES 6426.16 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include free WiFi in public areas, an arcade/game room, and free newspapers.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include sitting areas, ceiling fans, and phones.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.

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  • Pool
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  • Spa
8.4 out of 10, Very Good, 81 reviews
$134 nightly
The price is $156
Mar 25 - Mar 26
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Baobab Restaurant Terrace
  • Lagoon Lounge
  • Pool Bar
  • Poolside Bistro

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Scuba diving
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via boat and shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at the restaurant in the evenings. Collared shirts and closed shoes are required for men.

Renovations and closures

This property is closed from May 4 2026 to May 31 2026 (dates subject to change).
The property is closed between May 6 and June 15.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KES 6426.16 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: KES 6426 (one-way)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-9:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 0

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Papillon Lagoon Reef Hotel
Papillon Lagoon Reef Diani Beach
Papillon Lagoon Reef All Inclusive
Papillon Lagoon Reef Hotel Diani Beach

Frequently asked questions

Are there all-inclusive rates at Papillon Lagoon Reef?

Papillon Lagoon Reef has all inclusive rates that come with all meals included.

How much does it cost to stay at Papillon Lagoon Reef?

As of Mar 22, 2026, prices found for a 1-night stay for 2 adults at Papillon Lagoon Reef on Apr 1, 2026 start from $184, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Papillon Lagoon Reef?

Papillon Lagoon Reef offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to do near Papillon Lagoon Reef?

This hotel is located in Diani Beach, a short 8-minute walk from Kaya Kinondo Sacred Forest and also 17 minutes on foot from BoraBora Wildlife Park. You'll also find Diani Beach and Galu Kinondo Beach within a short drive.

Will I be able to park at Papillon Lagoon Reef?

Yes, self parking is offered for free at the hotel.

Does Papillon Lagoon Reef feature a casino at the property?

No, Papillon Lagoon Reef doesn't have a casino.

Will I find an indoor pool at Papillon Lagoon Reef?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Papillon Lagoon Reef?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a bar, and 2 restaurants.

Are there hot tubs at Papillon Lagoon Reef?

No, this hotel doesn't have a spa tub.

Does Papillon Lagoon Reef feature a restaurant that includes a breakfast menu?

Yes, Papillon Lagoon Reef has 2 restaurants, and serves breakfast for a surcharge.

Will Papillon Lagoon Reef allow pets to stay for free?

No, pets aren't allowed at Papillon Lagoon Reef though service animals are welcome.

Are there connecting rooms at Papillon Lagoon Reef?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Papillon Lagoon Reef?

The closest major airport to Papillon Lagoon Reef is Ukunda (UKA), which is 7.4 mi away (28 minutes by car). Another top airport is Mombasa (MBA-Moi Intl.), which is around 24.8 mi away.

Are there rooms with balconies at Papillon Lagoon Reef?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea or garden views.

Does Papillon Lagoon Reef have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Papillon Lagoon Reef.

Papillon Lagoon Reef Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 20 out of 40 reviews
Rating 8 - Good. 8 out of 40 reviews
Rating 6 - Okay. 7 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 3 out of 40 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Judith

Stayed 3 nights in Dec 2025

10/10 Excellent

Michaela

Stayed 19 nights in Oct 2025

10/10 Excellent

osman

Traveled with family
Liked: Cleanliness, staff & service, amenities
"Yes, the room was spotless. Housekeepers Clinton and Mohamed were very polite and provided excellent customer service. They cleaned our room and offered outstanding service."
Stayed 2 nights in Nov 2025

8/10 Good

Nishit

Liked: Cleanliness
Very friendly and felt relaxed.
Stayed 4 nights in Oct 2025

10/10 Excellent

Leilah

Liked: Cleanliness, amenities, property conditions & facilities
Everything was so exceptional so clean, welcomg staff, amazing food and great drinks
Stayed 3 nights in Nov 2025

10/10 Excellent

White

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel. Belle deco, simple,propre,convivial. Plage magnifique et piscine.Singe sur place. Si vous les ignorés ils feront de même. Chat gris au bar de la plage. Prenez un peu de nourriture pour lui donner. Il meurt de fain. Restauration a améliorer. Bon mais répétitif. J' y retournerai si je reviens au Kenya
Stayed 4 nights in Oct 2025

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel- by the beach, plenty of sun chairs and good food
Stayed 12 nights in Oct 2025

10/10 Excellent

james

Stayed 8 nights in Sep 2025

10/10 Excellent

Paul

Stayed 6 nights in Sep 2025

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Tomson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach location is amazing. The only challenge is getting to and and from Moi International Airport as it is a bit far and sets you back around 60 US dollars one-way.
Stayed 4 nights in Aug 2025

6/10 Okay

Yannick

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Dining options is low Some receptionist not friendly: it looks like you force them to respond when you ask a question or you only get partial response/information
Stayed 5 nights in Aug 2025

2/10 Terrible

Aniza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what we booked for-H

Very disappointing stay. We booked a family room with one double and two single beds but were given a room with only one double and one single. When we raised this, the reception staff were rude and dismissive, insisting it was “sufficient.” The room itself had serious issues: loud scratching noises from the ceiling at night (likely insects in the wood), staff only sprayed insecticide in the room in the middle of the night while some of us were sleeping which was unsafe and temporary. On the last day, the ceiling began leaking in the bathroom, then directly onto the bedroom and on my bed, leaving the room wet and unusable. Despite reporting it in the morning, we were not moved until 2pm, wasting most of our final day. Wi-Fi was practically non-existent outside the lobby, and staff kept repeating “someone is working on it” without resolution. Overall, poor service, some unprofessional staff members, and unacceptable room conditions made this a very stressful holiday. I would not recommend this resort.
Stayed 5 nights in Aug 2025

2/10 Terrible

Judith

Stayed 2 nights in Apr 2025

6/10 Okay

Judith

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Great room and friendly staff Food average, same, repetitive Drinks poor…bad cups, never cold, no carbonation…really need to be “ on tap” not from warm bottles Pool water never clear…not balanced
Stayed 8 nights in Feb 2025

10/10 Excellent

jaden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service

If you want a getaway, get away from this hotel!

This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property. That being said, although it has good bones, it suffers from poor service and lack of maintenance. Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed. I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help. Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not. Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place. The beachboys will stalk you and will follow you and will watch you. Very creepy. There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere. Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job. Overall: Not even a last resort.
Stayed 3 nights in Jan 2024

6/10 Okay

Edward

Traveled with family
Liked: Cleanliness
The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service.
Stayed 1 night in Jan 2024

6/10 Okay

Sameer

Traveled with group
Disliked: Property conditions & facilities

OK Experience

I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part.
Stayed 4 nights in Jan 2024

8/10 Good

Korazon Akwino

Stayed 1 night in Jul 2023

4/10 Poor

DZMITRY, Minsk

Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service

6 out of 10

The stay was okay but I wouldn't return. I paid for a type of room and upon arrival they had assigned me something totally different. I would have been okay with it if they would have asked me first. The family rooms don't have tvs. The AC is on a schedule and does not run during the day. You can't feel the ceiling fan when sleeping because they have a piece of fabric over the beds. It would have been smarter to put mesh. The room's already decent size. The food was good. The property needs updating. I primarily chose this location because it was all inclusive.
Stayed 2 nights in Dec 2021

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay anywhere else!

Our recent stay here was beyond what we expected! Every single member of the staff as outstanding from the manager Anthony who assisted our needs. Frederick in reception that helped us book our train/flights. Fredrick and Mary at the cash bar who make the most incredible pina coladas. Sarah and her daily massages. Henry, Raphael, Albert and Victor. The rooms were very comfortable, clean and we enjoyed the monkey, baboon visitors each day. The atmosphere here is calm, clean and relaxing. We will be back!
Stayed 3 nights in Dec 2020

10/10 Excellent

Mikael

Stayed 2 nights in Oct 2025

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