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New Palm Tree Hotel

3.0 star property
Colonial hotel with 2 restaurants and free breakfast

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Photo gallery for New Palm Tree Hotel

Balcony
View from room
Business center
Lobby
Reception

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100
  • Fort Jesus
    ‪15 min walk‬
  • Mombasa Island
    ‪18 min walk‬
  • Mombasa Marine National Park
    ‪7 min drive‬
  • Mombasa (MBA-Moi Intl.)
    ‪10 min drive‬

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Room options

View all photos for Twin Room

Building design

Twin Room

  • 65 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi

Standard Double Room

  • 65 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, free WiFi

Triple Room

  • 86 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

In-room safe, desk, free WiFi

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

  • 484 sq ft
  • Sea view
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

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About the neighborhood

Mombasa

Holy Ghost Cathedral is within a 5-minute walk of New Palm Tree Hotel while other popular sites like Shree Cutch Satsang Swaminarayan Temple are within a mile (2 km). This 3-star hotel has 30 guestrooms and offers conveniences like 2 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • Shree Cutch Satsang Swaminarayan Temple - 13 min walk - 0.7 miles
  • Fort Jesus - 15 min walk - 0.8 miles
  • Mombasa Island - 18 min walk - 1.0 mile
  • Mombasa Marine National Park - 7 min drive - 4.4 miles
  • Nyali Beach - 12 min drive - 6.0 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 24 min drive

Restaurants

  • ‪Mackinon Market (Markiti) - ‬11 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
  • ‪Barka Restaurant - ‬6 min walk
  • ‪Tarboush Cafe - ‬4 min walk
  • ‪Qaffee Point - ‬6 min walk

About this property

New Palm Tree Hotel

Colonial hotel with 2 restaurants and free breakfast
Guests of New Palm Tree Hotel enjoy access to a rooftop terrace, a business center, and coffee in a common area. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KES 1500 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include a meeting room, express check-in, and express check-out.
Guests can expect free WiFi and 21-inch TVs. Other standard amenities include refrigerators, ceiling fans, and safes.

Languages

English, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:00 AM
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Kitobero Cafe

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1954
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 4 AM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KES 1500 per vehicle (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: noon—-4 AM
  • Check-out: 10 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

New Palm Hotel
New Palm Tree
New Palm Tree Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Mombasa
New Palm Tree Hotel Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

Is a free cancellation option available at New Palm Tree Hotel?

New Palm Tree Hotel offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do around New Palm Tree Hotel?

This hotel in Mombasa is within a 10-minute walk of Holy Ghost Cathedral and Jain Temple. You'll also find Fort Jesus and Two Tusks less than a mile away.

Is there parking available at New Palm Tree Hotel?

Yes, self parking is offered for free at the hotel.

Does New Palm Tree Hotel feature a casino at the property?

No, New Palm Tree Hotel doesn't have a casino.

Is there an indoor pool at New Palm Tree Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about New Palm Tree Hotel?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as 2 restaurants and free breakfast.

Are there hot tubs at New Palm Tree Hotel?

No, this hotel doesn't have a spa tub.

Does New Palm Tree Hotel feature a restaurant that includes a breakfast menu?

Yes, New Palm Tree Hotel has 2 restaurants, and serves free cooked-to-order breakfasts each morning.

Will New Palm Tree Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at New Palm Tree Hotel.

Are there connecting rooms at New Palm Tree Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to New Palm Tree Hotel?

The closest major airport to New Palm Tree Hotel is Mombasa (MBA-Moi Intl.), which is 6.5 mi away (24 minutes by car). Another top airport is Vipingo (VPG), which is located 19.6 mi away (66-minute drive).

Can I book a room with a balcony at New Palm Tree Hotel?

Yes, some guestrooms at this hotel offer a terrace where guests can enjoy sea or city views.

New Palm Tree Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 7 out of 87 reviews
Rating 8 - Good. 21 out of 87 reviews
Rating 6 - Okay. 29 out of 87 reviews
Rating 4 - Poor. 21 out of 87 reviews
Rating 2 - Terrible. 9 out of 87 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

MAY

Disliked: Cleanliness

to girls from Norwegian

The hotel was not clean. Wifi was bad
Stayed 1 night in Oct 2018

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWFUL AWFUL

The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
Stayed 3 nights in Aug 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Steve's review

We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Stayed 7 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

good location, fair price, nice terrace

We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
Stayed 1 night in Apr 2018

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the effort.

This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.

4/10 Poor

P&D, Canada

Disliked: Property conditions & facilities, room comfort

No AC

Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
Stayed 2 nights in Mar 2018

8/10 Good

Mariuza

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great place for the money.

Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
Stayed 1 night in Feb 2018

2/10 Terrible

q, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty, smelly, unpleasent

Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
Stayed 2 nights in Jan 2018

10/10 Excellent

Hillary kipkirui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I enjoyed the food most..

it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2017

8/10 Good

clément

Liked: Staff & service
nice hostel but quite dirty. The rooms are OK-ish but I got an electric shock in the shower because of the electric heater system. The wifi didnt work properly in the rooms. The AC and the ventilator were quite poor, the window in the bathroom was broken and the light over it almost falling. The only window in the room was boarded up. Sadly, I think the price of the rooms is WAY TOO HIGH for the comfort !
Stayed 3 nights in Oct 2017

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mombasa Life

Great place and excellent price. Definitely would stay there again. Loved the roof top terrace. Friendly staff and clean rooms. Loved it.
Stayed 1 night in Jul 2017

4/10 Poor

David

Disliked: Property conditions & facilities

as expected, a good value in a great location

I've stayed here before so I knew what to expect. It was as expected. This is a get-what-you-pay-for hotel. It is inexpensive but in a great location. Nothing special, a little run down, but clean and comfortable.

8/10 Good

Leo, Hong Kong

Liked: Staff & service

Centrally located and good charme and character

Super fast check in and check out. Good bed with mosquito net on the upper floor. Though the room was by the road, it was very quiet.

6/10 Okay

Mariana, Nairobi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

VERY nice staff

It was Ok for the price we payed.

10/10 Excellent

Jacob Stanley, Kampala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place to be

we enjoyed our stay especially that we had local food that we were familiar with at Ekitobero restaurant

6/10 Okay

William

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Sedora, Seattle, WA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience, staff was great

The staff was great and it was a perfect location for exploring old town and the dicks and business district. Great tour of Swahili old town with tour guide who is employed by Fort. Aircon and fan worked great as did television also nice to have a refrigerator in the room . excellent breakfast served out on a very nice open courtyard in the top center of the building open ait, nice plants around. thus place has tons of charm.

6/10 Okay

Audle Bongle, Uganda

Liked: Staff & service

Good location, dated interior

The hotel is in the area with lots of banks and financial institutions. Its a bit dated inside, but everything works - shower, ceiling fan, air conditioning, fridge, TV. I couldn't get the wi-fi to cooperate much though. Service is quick, willing and polite. The manager is really helpful and even showed me to a really good salon where I had a great pedicure. The breakfast is filling and the beds are clean. There are two quite basic restaurants downstairs and a snackbar area serving soda, hot drinks and cakes. I enjoyed my stay and would stay there again.

8/10 Good

Mutaza, mombasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place decent price

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

A good basic room.

Large room, refrigerator, breakfast and friendly staff.

8/10 Good

Verified traveler

Disliked: Cleanliness, room comfort

4/10 Poor

Evar, Kikuyu

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, great staff but below average rooms

Staff are helpful and breakfast is good. The rooms condition and clealiness can be improved tremendously but at the special rate, guess the stay matched the cash.