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New Palm Tree Hotel

3.0 star property

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Photo gallery for New Palm Tree Hotel

Courtyard
Business center
View from room
2 restaurants, lunch served
Reception

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100
  • Place, Holy Ghost Cathedral
    ‪3 min walk‬
  • Place, Shree Cutch Satsang Swaminarayan Temple
    ‪15 min walk‬
  • Place, Fort Jesus
    ‪15 min walk‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi

Standard Double Room

  • City view
  • 65 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

Building design

Twin Room

  • City view
  • 65 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | In-room safe, desk, free WiFi

Triple Room

  • City view
  • 86 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

In-room safe, desk, free WiFi

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

  • Sea view
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds
  • Free WiFi

About the neighborhood

Mombasa

Holy Ghost Cathedral is within a 5-minute walk of New Palm Tree Hotel while other popular sites like Fort Jesus are within a 15-minute stroll. This 3-star hotel has 30 guestrooms and offers conveniences like 2 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • Holy Ghost Cathedral - 3 min walk - 0.2 miles
  • Two Tusks - 12 min walk - 0.7 miles
  • Sikh Temple - 15 min walk - 0.8 miles
  • Shree Cutch Satsang Swaminarayan Temple - 15 min walk - 0.8 miles
  • Fort Jesus - 15 min walk - 0.8 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 24 min drive

Restaurants

  • ‪Qaffee Point - ‬6 min walk
  • ‪Pizza Inn - ‬11 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬7 min walk
  • ‪Pizza Inn-Haile Selassie - ‬9 min walk
  • ‪The Coffee Hut - ‬6 min walk

About this property

New Palm Tree Hotel

Guests of New Palm Tree Hotel enjoy access to a rooftop terrace, a business center, and coffee in a common area. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KES 1500 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a meeting room, express check-in, and express check-out.
Guests can expect free WiFi and 21-inch TVs. Other standard amenities include refrigerators, ceiling fans, and safes.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:00 AM
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Kitobero Cafe

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1954
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 4 AM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KES 1500 per vehicle (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: noon—-4 AM
  • Check-out: 10 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

New Palm Hotel
New Palm Tree
New Palm Tree Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Mombasa
New Palm Tree Hotel Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

Is a free cancellation option available at New Palm Tree Hotel?

New Palm Tree Hotel offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do around New Palm Tree Hotel?

This hotel is located in Mombasa, a short 12-minute walk from Fort Jesus and also 11 minutes on foot from Two Tusks. You'll also find Mombasa Marine National Park and Mombasa Island within a short drive.

Will I be able to park at New Palm Tree Hotel?

Yes, self parking is offered for free at the hotel.

Does New Palm Tree Hotel feature a casino at the property?

No, New Palm Tree Hotel doesn't have a casino.

Is there an indoor pool at New Palm Tree Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at New Palm Tree Hotel?

Couples staying at this hotel will appreciate amenities like 24-hour room service as well as 2 restaurants and a free daily breakfast.

Does New Palm Tree Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does New Palm Tree Hotel feature a restaurant that includes a breakfast menu?

Yes, New Palm Tree Hotel has 2 restaurants, and serves free cooked-to-order breakfasts each morning.

Will New Palm Tree Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at New Palm Tree Hotel.

Does New Palm Tree Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to New Palm Tree Hotel?

The closest major airport to New Palm Tree Hotel is Mombasa (MBA-Moi Intl.), which is 6.6 mi away (24 minutes by car). Another top airport is Vipingo (VPG), which is located 19.6 mi away (72-minute drive).

Can I book a room with a balcony at New Palm Tree Hotel?

Yes, some guestrooms at this hotel offer a terrace where guests can enjoy sea and city views.

New Palm Tree Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 7 out of 87 reviews
Rating 8 - Good. 21 out of 87 reviews
Rating 6 - Okay. 29 out of 87 reviews
Rating 4 - Poor. 21 out of 87 reviews
Rating 2 - Terrible. 9 out of 87 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

MAY

Disliked: Cleanliness

to girls from Norwegian

The hotel was not clean. Wifi was bad
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWFUL AWFUL

The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
Stayed 3 nights in Aug 2018
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Lieu practique

Lieu practique pour une visite en ville pas plus Accueil ok Bataille mostique garantie
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Steve's review

We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Stayed 7 nights in Jul 2018
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staffs, very good stie, but not good facilitties
Stayed 1 night in Jul 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

good location, fair price, nice terrace

We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
Stayed 1 night in Apr 2018
Verified

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the effort.

This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.
Verified

4/10 Poor

P&D

Disliked: Property conditions & facilities, room comfort

No AC

Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Mariuza

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great place for the money.

Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
Stayed 1 night in Feb 2018
Verified

2/10 Terrible

q

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty, smelly, unpleasent

Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
Stayed 2 nights in Jan 2018
Verified

4/10 Poor

Jan

Disliked: Cleanliness, property conditions & facilities, room comfort

Vergammelter Zustand.

Das Zimmer hat schon sicher bessere Zeiten erlebt. Heruntergekommenes Mobiliar im Zimmer und vor dem Zimmer auf der Gemeinschaft Terrasse, Bad ekelhaft mit vielen Rostflecken und Ausbesserungen. Einrichtung beschädigt. Insgesamt ein erbärmlicher Zustand, nachdem auch das Frühstück spartanisch ausfiel.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Lode

Liked: Cleanliness, staff & service, room comfort

Uitstekend!

Alles hangt f van wat je verwacht. Geen grote luxe hier maar een eenvoudig maar net en vriendelijk hotel met fijn dakterras en patio. dicht bij de oude stad en vriendeljk personeel! Kon niet beter.
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Hillary kipkirui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I enjoyed the food most..

it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
Stayed 2 nights in Dec 2017
Verified

6/10 Okay

Kamilla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Man får hvad man betaler for

Til prisen er det udemærket, men det er bare en sted man kan sove og få et bad ikke et sted man kan bruge tid på at sidde og slappe af. Morgenmaden er okay.
Stayed 4 nights in Nov 2017
Verified

4/10 Poor

BrigitteFeuerstein@freenet.de

Disliked: Property conditions & facilities, room comfort
Frühstück war sehr gut
Stayed 2 nights in Nov 2017
Verified

8/10 Good

clément

Liked: Staff & service
nice hostel but quite dirty. The rooms are OK-ish but I got an electric shock in the shower because of the electric heater system. The wifi didnt work properly in the rooms. The AC and the ventilator were quite poor, the window in the bathroom was broken and the light over it almost falling. The only window in the room was boarded up. Sadly, I think the price of the rooms is WAY TOO HIGH for the comfort !
Stayed 3 nights in Oct 2017
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mombasa Life

Great place and excellent price. Definitely would stay there again. Loved the roof top terrace. Friendly staff and clean rooms. Loved it.
Stayed 1 night in Jul 2017
Verified

4/10 Poor

David

Disliked: Property conditions & facilities

as expected, a good value in a great location

I've stayed here before so I knew what to expect. It was as expected. This is a get-what-you-pay-for hotel. It is inexpensive but in a great location. Nothing special, a little run down, but clean and comfortable.
Verified

4/10 Poor

Rainer

Liked: Cleanliness

Ok für eine Nacht

Für eine Nacht ok. Aber etwas außerhalb vom Stadtzentrum bekommt man für das Geld deutlich bessere Angebote.
Verified

8/10 Good

Leo

Liked: Staff & service

Centrally located and good charme and character

Super fast check in and check out. Good bed with mosquito net on the upper floor. Though the room was by the road, it was very quiet.
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Così così

La posizione dell'albergo è molto buona per visitare il centro città. La camera era molto mediocre. Bella la terrazza interna.
Verified

6/10 Okay

Mariana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

VERY nice staff

It was Ok for the price we payed.
Verified

10/10 Excellent

Jacob Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place to be

we enjoyed our stay especially that we had local food that we were familiar with at Ekitobero restaurant
Verified

6/10 Okay

Sanne Lindsten

Disliked: Cleanliness

Average

I arrived after midnight and checked out the next morning. For that purpose the hotel is fine, but if I was planning to use the facilities more, I would probably make another choker. However the hotel is close to the old town and easy to access from the airport. And the reception was kind to keep my back for me, while I did a little Mombasa walk.

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