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Hotel Sapphire

3.5 star property

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Photo gallery for Hotel Sapphire

Outdoor pool
Exterior
Gym
Restaurant
Spa

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Mwembe Tayari Road, Mombasa
  • Place, Mombasa Island
    ‪2 min walk‬
  • Place, Sikh Temple
    ‪2 min walk‬
  • Place, Shree Cutch Satsang Swaminarayan Temple
    ‪3 min walk‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, free cribs/infant beds, rollaway beds

Superior Double Room

9.0 out of 10
Wonderful
(11 reviews)
  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | In-room safe, desk, free cribs/infant beds, rollaway beds

Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 387 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Mombasa

Hotel Sapphire places you next to Mombasa Island and Sikh Temple. This 56-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Mombasa Island - 2 min walk - 0.1 miles
  • Sikh Temple - 2 min walk - 0.1 miles
  • Shree Cutch Satsang Swaminarayan Temple - 3 min walk - 0.2 miles
  • Two Tusks - 7 min walk - 0.4 miles
  • Fort Jesus - 3 min drive - 1.4 miles

Getting around

  • Mombasa (MBA-Moi Intl.) - 21 min drive

Restaurants

  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬12 min walk
  • ‪Pizza Inn-Haile Selassie - ‬9 min walk
  • ‪Perfect Pizza, Digo Rd Mombasa - ‬11 min walk
  • ‪Valencia Inn - ‬7 min walk
  • ‪Lamyaz Caffe - ‬5 min walk

About this property

Hotel Sapphire

At Hotel Sapphire, guests have access to an outdoor pool, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. This hotel also has a terrace.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Other amenities include balconies, sitting areas, and safes.
Recreational amenities at the hotel include an outdoor pool.

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  • Parking included
  • Free WiFi
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The price is $63
May 15 - May 16
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 20.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Rollaway bed fee: USD 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-9:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Hotel Sapphire Mombasa
Sapphire Mombasa
Hotel Sapphire Hotel
Hotel Sapphire Mombasa
Hotel Sapphire Hotel Mombasa

Frequently asked questions

Is free cancellation available at Hotel Sapphire?

Hotel Sapphire offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Sapphire?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Sapphire on May 15, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Sapphire?

This hotel in Mombasa is within a 10-minute walk of Mombasa Island and Two Tusks. You'll also find Fort Jesus and Mombasa Marine National Park within a short drive.

Will I be able to park at Hotel Sapphire?

Yes, self parking is offered for free at the hotel.

Does Hotel Sapphire feature a casino on the premises?

No, Hotel Sapphire doesn't have a casino.

Is there an indoor pool at Hotel Sapphire?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hotel Sapphire?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Hotel Sapphire have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Sapphire feature a restaurant that includes a breakfast menu?

Yes, Hotel Sapphire serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Sapphire allow pets to stay free of charge?

No, pets aren't allowed at Hotel Sapphire.

Does Hotel Sapphire have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Sapphire?

The closest major airport to Hotel Sapphire is Mombasa (MBA-Moi Intl.), which is 5.9 mi away (21 minutes by car). Another top airport is Vipingo (VPG), which is located 19.4 mi away (71-minute drive).

Can I book a room with a balcony at Hotel Sapphire?

Yes, every guestroom at Hotel Sapphire comes with a balcony.

Hotel Sapphire Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 53 out of 91 reviews
Rating 8 - Good. 24 out of 91 reviews
Rating 6 - Okay. 8 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 4 out of 91 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Vivian

Traveled with group
Liked: Cleanliness, staff & service, amenities
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
Stayed 2 nights in Feb 2026

10/10 Excellent

Jatish, Dar-es-Salaam

Stayed 2 nights in Jan 2026

10/10 Excellent

leonid

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, the bed was super comfortable, big shower with hot water, every day different activity at the bar and the most important -all the staff is super nice, attentive and friendly, especially Emily from the customer care. Will be glad to come back again in the future.
Stayed 4 nights in Jan 2026

2/10 Terrible

Philip

Stayed 3 nights in Nov 2025

10/10 Excellent

Osmaan

Stayed 1 night in Dec 2025

10/10 Excellent

JUDITH

Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Getinet Abay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooperative staff, comfortable room. A good bar and restaurant.
Stayed 1 night in Oct 2025

10/10 Excellent

Domenyk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Stayed 1 night in Sep 2025

8/10 Good

Hoshil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

8/10 Good

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Liked: Cleanliness
Wonderful service and staff
Stayed 1 night in Oct 2025

10/10 Excellent

Sabine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

2/10 Terrible

catherine

Disliked: Cleanliness, amenities, property conditions & facilities
Too dirty
Stayed 1 night in Sep 2025

8/10 Good

Benson

Stayed 1 night in Sep 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Stayed 1 night in Sep 2025

2/10 Terrible

Ousmane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was literally no water in the unit
Stayed 2 nights in Aug 2025

2/10 Terrible

Russell

Disliked: Amenities
I booked through Expedia and Expedia showed that the hotel had a hot tub. I wanted to stay in a hotel with a hot tub in order to relax for my last two days in Nairobi. However, when I arrived at the hotel, they told me that there was no hot tub. They said they could give me a room with a hot tub if I paid additional money, but that is not the same thing as booking a hotel that has a hot tub available for all guests to use in a common area. I contacted Expedia for a refund, but they refused stating that the hotel could’ve offered me a hot tub in my room for an additional expense. I should not have to pay additional for a hot tub after booking my room because there was already an understanding that the hot tub was included in the price, just like using the pool was already an included amenity. Hotels that offer hot tubs and pools have them in common areas for use by guests, and if an additional fee is necessary, that should be stated. I was very disappointed because I specifically chose this hotel to use the hot tub, and it was not available. In addition, the Internet did not work in the hotel during my stay. I still would like a refund because I did not get the services that I paid for when I booked the room.
Stayed 4 nights in Aug 2025

10/10 Excellent

Biniam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff n restaurant
Stayed 1 night in Aug 2025

4/10 Poor

Jameelah

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
Stayed 1 night in Aug 2025

10/10 Excellent

Foo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Addressed noise issue very well

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
Stayed 2 nights in Jul 2025

6/10 Okay

DARRAN, Hobart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
Stayed 2 nights in Jul 2025

10/10 Excellent

ramanlal

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jun 2025

10/10 Excellent

K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
Stayed 1 night in May 2025

10/10 Excellent

Yaseen

Stayed 2 nights in Jun 2025