Servatur Terrazamar Suite & Sun Suite

3.0 star property
Family-friendly hotel with 2 outdoor pools and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for Servatur Terrazamar Suite & Sun Suite

2 outdoor pools, sun loungers
Terrace/patio
Lobby sitting area
Full-size fridge, microwave, stovetop, coffee/tea maker
Down comforters, in-room safe, blackout drapes, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
Avda. De las Palmeras s/n, Puerto Rico, Mogan, Gran Canaria, 35130
  • Puerto Rico Shopping Center
    ‪2 min walk‬
  • Puerto Rico Beach
    ‪14 min walk‬
  • Amadores Beach
    ‪3 min drive‬
  • Las Palmas (LPA-Gran Canaria)
    ‪36 min drive‬

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Room options

Standard Apartment, 1 Bedroom (Sunsuite / 3 adults)

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Sunsuite / 3 adults + 1 child)

  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Premium Apartment, Hot Tub, Partial Ocean View (Royal, 1 Adult)

  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

Royal Apartment, Balcony, Partial Sea View (1 adult)

  • 409 sq ft
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Sunsuite/Upper Floor Limited Sea View/1 adult)

  • 409 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

Premium Apartment, Hot Tub, Partial Ocean View (Royal / 2 Adults)

  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Sunsuite/Upper Floor Limited Sea View/2 adult)

8.6 out of 10
Excellent
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Superior Apartment, Hot Tub (Terrazamar / 1 adult)

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

Royal Apartment, Balcony, Partial Sea View (3 adults)

  • 409 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Royal Apartment, Balcony, Partial Sea View (2 adults)

  • 409 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Royal Apartment, Balcony, Partial Sea View (2 adults+1 child)

  • 409 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Sunsuite/Upper Floor Limited Sea View/3 adults)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Royal Apartment, 1 Bedroom, Balcony (1 adult)

  • 409 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Sunsuite/Upper Floor Limited Sea View/3+1)

  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Sunsuite/Upper Floor Limited Sea View/2 +1adult)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Sunsuite/Upper Floor Limited Sea View/2+2)

  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Terrazamar / 2 adults + 1 child)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Terrazamar / 2 adults)

9.4 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Terrazamar / 3 adults)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Terrazamar / 2 adults + 2 children)

  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Apartamento Premium con Terraza y Bañera hidromasaje (Sunsuite/2adults)

  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Terrazamar / 3 adults + 1 child)

  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Royal Apartment, 1 Bedroom, Balcony (2 adults + 1 child)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Royal Apartment, 1 Bedroom, Balcony (2 adults)

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Terrazamar / 1 adult)

  • 409 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Terrazamar / Upper Floor / 2+1)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Terrazamar / Upper Floor / 2+2)

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Terrazamar / Upper Floor / 3 adults)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Royal Apartment, 1 Bedroom, Balcony (3 adults)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Terrazamar / Upper Floor / 1 adult)

  • 409 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

Superior Apartment, Hot Tub (Terrazamar / 2 adults)

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Terrazamar / Upper Floor / 2 adults)

  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Sunsuite / 2 adults)

8.4 out of 10
Very good
(6 reviews)
  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Sunsuite / 2 adults + 1 child)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Sunsuite / 2 adults + 2 children)

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom (Terrazamar / Upper Floor / 3+1)

  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Apartamento Premium con Terraza y Bañera de hidromasaje (Sunsuite 1 adult)

  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

Standard Apartment, 1 Bedroom (Sunsuite / 1 adult)

  • 409 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Puerto Rico

Puerto Rico Beach is a short stroll from Servatur Terrazamar Suite & Sun Suite, and other popular attractions like Amadores Beach are within a few miles (5 km). This 306-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Puerto Rico Shopping Center - 2 min walk - 0.1 miles
  • Puerto Rico Beach - 14 min walk - 0.8 miles
  • Playa del Cura - 3 min drive - 1.7 miles
  • Anfi Tauro Golf Course - 3 min drive - 1.4 miles
  • Amadores Beach - 3 min drive - 1.2 miles

Getting around

  • Gran Canaria Airport (LPA) - 33 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Tipsy Bee - ‬9 min walk
  • ‪Barbacoa Restaurant and Showbar - ‬6 min drive
  • ‪Grill Costa Mar - ‬18 min walk
  • ‪Balcon Canario - ‬8 min walk

About this property

Servatur Terrazamar Suite & Sun Suite

Family-friendly hotel with 2 outdoor pools and a seasonal outdoor pool
Guests staying at Servatur Terrazamar Suite & Sun Suite enjoy access to 2 outdoor pools, a children's pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for EUR 50 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include an outdoor tennis court, a conference center, and a free kid's club.
Guests can expect free WiFi and 21-inch TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Kitchens, balconies, and refrigerators are also available. Limited housekeeping is available.
2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Finnish, Norwegian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: EUR 9.50 for adults and EUR 4.75 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (limited availability)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 2 buildings
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 0.16 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately EUR 9.50 for adults and EUR 4.75 for children
  • Airport shuttle fee: EUR 50 per vehicle (roundtrip, maximum occupancy 2)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from May to September.

Property is also known as

Servatur Terrazamar Suite
Servatur Terrazamar Suite Sun Suite
Servatur Terrazamar Suite Sun Suite Aparthotel Mogan
Servatur Terrazamar Suite Sun Suite Mogan
Servatur Terrazamar Sun Suite
Sun Suite Terrazamar
Terrazamar Suite
Servatur Terrazamar Suite Sun Suite Hotel Mogan
Servatur Terrazamar Suite Sun Suite Hotel
Servatur Terrazamar Suite Sun Suite
Servatur Terrazamar Suite & Sun Suite Hotel
Servatur Terrazamar Suite & Sun Suite Mogan
Servatur Terrazamar Suite & Sun Suite Hotel Mogan

Frequently asked questions

Is free cancellation available at Servatur Terrazamar Suite & Sun Suite?

Servatur Terrazamar Suite & Sun Suite provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

What is there to do close to Servatur Terrazamar Suite & Sun Suite?

This hotel in Mogan is within a 10-minute walk of Puerto Rico Shopping Center and Angry Birds Activity Park. You'll also find Amadores Beach and Puerto Rico Beach within a short drive.

Is there parking available at Servatur Terrazamar Suite & Sun Suite?

Yes, uncovered self parking is offered for free at the hotel.

Does Servatur Terrazamar Suite & Sun Suite include a casino?

No, Servatur Terrazamar Suite & Sun Suite doesn't have a casino.

Will I find an indoor pool at Servatur Terrazamar Suite & Sun Suite?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. The seasonal pool is normally open from May until September.

What amenities will couples enjoy at Servatur Terrazamar Suite & Sun Suite?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant.

Are there hot tubs at Servatur Terrazamar Suite & Sun Suite?

Yes, this hotel offers private spa tubs in some guestrooms.

Does Servatur Terrazamar Suite & Sun Suite feature a restaurant that includes a breakfast menu?

Yes, Servatur Terrazamar Suite & Sun Suite serves continental breakfast each morning for a surcharge from its restaurant.

Will Servatur Terrazamar Suite & Sun Suite allow pets to stay free of charge?

No, pets aren't allowed at Servatur Terrazamar Suite & Sun Suite.

Are there connecting rooms at Servatur Terrazamar Suite & Sun Suite?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Servatur Terrazamar Suite & Sun Suite?

The closest major airport to Servatur Terrazamar Suite & Sun Suite is Gran Canaria Airport (LPA), which is 29.4 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Servatur Terrazamar Suite & Sun Suite?

Yes, every guestroom at Servatur Terrazamar Suite & Sun Suite comes with a balcony with some featuring sea views.

Servatur Terrazamar Suite & Sun Suite Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 324 reviews
Rating 8 - Good. 114 out of 324 reviews
Rating 6 - Okay. 35 out of 324 reviews
Rating 4 - Poor. 13 out of 324 reviews
Rating 2 - Terrible. 3 out of 324 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 2 nights in Feb 2025

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel.

Nice hotel built into the side of a cliff. It’s clean and well maintained, if a little dated. The rooftop pool is excellent and has lovely views, the bar is also first class and well priced. Rooms are dated, aircon wasn’t working but other than that it was comfy.
Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.Terraces were big plus. Stsff were vary helpful
Stayed 7 nights in Feb 2025

6/10 Okay

Lauren

Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

6/10 Okay

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff

Staff very friendly and helpful - air conditioning not up to standard, however staff provided a portable which helped a little
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Hotel was excellent! Rooms were basic but clean, MASSIVE balcony with table and chairs and 2 sun loungers. Air con in bedroom, ceiling fan in living area. Great having access to 3 large pools. Would definitely return to this hotel.
Stayed 8 nights in Jun 2024

10/10 Excellent

declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2024

6/10 Okay

emma

Traveled with partner
Disliked: Property conditions & facilities
We booked this on recommendation from others however we were very disappointed. The apartment is tired and looking old. We stayed on the 2nd floor. Paint was coming off the walls and the shower cubicle was mouldy. We were also told that no noise could be heard from the main Puerto Rico complex! We doubted this and were correct! It was noisy! However it's in a good location and the terrace was huge and great for sunbathing on. But the complex is huge, busy and sadly not what we were looking for. Also you have to pay for air conditioning! We won't be staying there again and there are far better properties in the Puerto Rico area for a similar price. It's definitely not as plush as the pictures show! We even tried the pool area at the Terrazamar and that was noisy too. Our other concern is that the sunbathing terrace is not very private and other people can jump over onto your terrace as the dividing wall isn't complete, which is worrying from a safety point of view. We even had a woman peering over!! You are looked on from above due to the staggered design of the apartments.
Stayed 2 nights in Apr 2024

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, staff friendly, frequently cleaned, spacious apartments and balcony with everything needed and excellent location to mall and commercial centre for shops, bars and restaurants.
Stayed 7 nights in Jul 2023

8/10 Good

Conor

Stayed 7 nights in Apr 2023

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab little stay

All good Very clean Very friendly
Stayed 4 nights in Mar 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful balcony, lovely room, far enough away from the centre to be nice and quiet overnight. Room cleaners were excellent and friendly.

8/10 Good

R

Liked: Staff & service

Hotel stay

Stay was ok room pleasant enough great shower and veranda. Facilities ok good pool and plenty of sun beds. No bar or shop facilities onsite (Terrazamar) unlike at Sun Suite sister hotel other than that good.
Stayed 14 nights in Nov 2022

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal and the balconies are massive.
Stayed 7 nights in Jun 2022

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice room, fantastic balcony
Stayed 7 nights in May 2022

10/10 Excellent

Joanne

Stayed 4 nights in Apr 2022

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sunsuites

First time staying at the sunsuites and we thought they were great .Amazing balconies , rooms spacious, close to centre and a short walk to beach , enjoyed it so much already booked for next year .
Stayed 7 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, staff were fantastic. Pool areas were perfect. Our room was a little bit tired looking. We thought all the rooms had been refurbished, our one was not. Will stay again though.
Stayed 14 nights in Nov 2021

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay there the hotel itself is fabulous and very clean everything at your doorstep for people going first time you pay extra for aircon and tv
Stayed 11 nights in Oct 2021

10/10 Excellent

R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As regular clients of this complex, we had originally booked the Royal apartments back in February using a refund from a cancelled stay in May 2020 but when we arrived in September, the Royal complex was temporarily closed so we were allocated an end of block upper level apartment in the SunSuite apartments instead. We have stayed in the SunSuites before and like them too but you get free TV in the Royals so we asked reception about that and they quickly sorted it out so that we didn't have to pay for it like you normally do staying in the Sunsuites. The one small issue was that the bottom Terrazamar gate was locked until our second week there so we could not use the lower level Terrazamar block lifts to get down to and back from the commercial centre level for the first week. It meant having to use a long flight of steps down the road instead which was difficult for my wife, who has arthritis in her right knee, to cope with. The Royal apartments re-opened the day we left in October. Purely coincidental though.
Stayed 21 nights in Sep 2021