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Hotel Czarny Potok Resort SPA & Conference

5.0 star property

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Photo gallery for Hotel Czarny Potok Resort SPA & Conference

Indoor pool, open 7 AM to 11 PM, sun loungers
Front of property
Exterior
Property amenity
Property grounds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Ul. Czarny Potok 65, Krynica-Zdroj, Lesser Poland, 33-380
  • Place, Gromada ski lift
    ‪19 min walk‬
  • Place, Mineral Water Pump Room
    ‪5 min drive‬
  • Place, Krynica-Zdroj
    ‪10 min drive‬

About the neighborhood

Krynica-Zdroj

Gromada ski lift is within a mile (2 km) of Hotel Czarny Potok Resort SPA & Conference, and other popular attractions like Main Pump Room are within a few miles (5 km). This 236-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • Gromada ski lift - 19 min walk - 1.0 mile
  • Mineral Water Pump Room - 5 min drive - 2.4 miles
  • Mt. Parkowa Funicular - 6 min drive - 2.8 miles
  • Slotwiny Ski Lift - 10 min drive - 4.3 miles
  • Krynica-Zdroj - 10 min drive - 2.2 miles

Getting around

  • Krynica-Zdrój Station - 12 min drive
  • John Paul II - Balice Airport (KRK) - 171 min drive

Restaurants

  • ‪Cafe del Mondo - ‬6 min drive
  • ‪BP - ‬5 min drive
  • ‪Dwóch Świętych - ‬7 min drive
  • ‪Pizzeria U Walusia - ‬8 min drive
  • ‪Restauracja Kiepura - ‬1 min walk

About this property

Hotel Czarny Potok Resort SPA & Conference

At Hotel Czarny Potok Resort SPA & Conference, guests enjoy a full-service spa, an indoor pool, and a children's pool. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and children's robes. Coffee makers, safes, and phones are also standard. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Indoor pool, sun loungers, lifeguards on site
BELMONTE Hotel Krynica-Zdrój
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
8.8 out of 10, Excellent, 46 reviews
$145 nightly
The price is $160
Apr 1 - Apr 2
Total with taxes and fees
BELMONTE Hotel Krynica-Zdrój

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Chopin
  • Jan Kiepura
  • Włoska

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Books
  • Bowling alley
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Mini golf
  • Mountain biking
  • Sauna
  • Ski storage
  • Steam room
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 12 buildings
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 115 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for PLN 269.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: PLN 6.60 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: PLN 115 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 269.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 11 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Czarny Potok Krynica-Zdroj
Czarny Potok Resort
Czarny Potok Resort Krynica-Zdroj
Czarny Potok Spa & Conference
Hotel Czarny Potok Resort SPA & Conference Hotel
Hotel Czarny Potok Resort SPA & Conference Krynica-Zdroj
Hotel Czarny Potok Resort SPA & Conference Hotel Krynica-Zdroj

Frequently asked questions

Is free cancellation available at Hotel Czarny Potok Resort SPA & Conference?

Hotel Czarny Potok Resort SPA & Conference provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Czarny Potok Resort SPA & Conference?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Hotel Czarny Potok Resort SPA & Conference on Apr 1, 2026 start from $118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel Czarny Potok Resort SPA & Conference?

This hotel is located in Krynica-Zdroj within a short 16-minute walk of Gromada ski lift. You'll also find Mineral Water Pump Room and Krynica-Zdroj within a short drive.

Will I be able to park at Hotel Czarny Potok Resort SPA & Conference?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Czarny Potok Resort SPA & Conference?

There is a full-service spa available for guests to enjoy and services include aromatherapy, mani/pedis, body treatments, and massages.

Does Hotel Czarny Potok Resort SPA & Conference have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, 3 restaurants, and a full-service spa at this hotel.

Does Hotel Czarny Potok Resort SPA & Conference include a casino on the premises?

No, Hotel Czarny Potok Resort SPA & Conference doesn't have a casino.

Is there an indoor pool at Hotel Czarny Potok Resort SPA & Conference?

Yes, this hotel has an indoor pool. Guests have pool access between 7 AM and 11 PM.

What will couples enjoy most about a stay at Hotel Czarny Potok Resort SPA & Conference?

There are plenty of amenities for couples at this hotel, including 3 restaurants, an indoor pool, and proposal/romance packages.

Are there hot tubs at Hotel Czarny Potok Resort SPA & Conference?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Czarny Potok Resort SPA & Conference feature a restaurant that includes a breakfast menu?

Yes, Hotel Czarny Potok Resort SPA & Conference has 3 restaurants, and serves breakfast for a surcharge.

Does Hotel Czarny Potok Resort SPA & Conference allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Czarny Potok Resort SPA & Conference for a fee of PLN 115 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Hotel Czarny Potok Resort SPA & Conference?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Can I book a room with a balcony at Hotel Czarny Potok Resort SPA & Conference?

No, there aren't any guestrooms at Hotel Czarny Potok Resort SPA & Conference that offer a balcony.

Does Hotel Czarny Potok Resort SPA & Conference have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Czarny Potok Resort SPA & Conference.

Hotel Czarny Potok Resort SPA & Conference Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 88 out of 127 reviews
Rating 8 - Good. 25 out of 127 reviews
Rating 6 - Okay. 9 out of 127 reviews
Rating 4 - Poor. 4 out of 127 reviews
Rating 2 - Terrible. 1 out of 127 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michal

Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
1.Fantastyczna jakość proponowanych potraw - wybitna zasługa kucharzy 2.Możliwość korzystania z basenów i siłowni (świetny pomysł z siłownią zewnętrzną)
Stayed 7 nights in Aug 2025

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location in the mountain area by the stream. Comfortable junior sweet for our family of 4. Very polite, professional staff.
Stayed 3 nights in Jul 2025

6/10 Okay

Nara, Santa Monica

Traveled with family
Liked: Property conditions & facilities
I do like the structure, those enclosed bridges allowing you to enjoy the view is really amazing. Customer service was nice to us, after informing Small suites, no too much space between bed/sofa and wall. if you are there in summer time and you need a bit warmer room please let the front desk know in advance and they will make it happen, I didn’t do it and later when I tried to request it was difficult to get a hold with front desk since phones in rooms doesn’t work and my special communication with front desk it didn’t work at that time , son we slept in cold room . was cold that night. We didn’t get to enjoy the restaurant, when we went there no one greet us or pay attention to us. That was weird , so we went to next hotel up the hill and we had good dinner there . other than that, we will recommend this hotel for a nice family time .
Stayed 2 nights in Jun 2025

10/10 Excellent

Grażyna

Stayed 3 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located, well maintained, and full of attractions.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice pool, sauna ok - not so hot unfortunatelly. Greak breakfast. Narrow parking places.
Stayed 1 night in May 2024

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with excellent location

A great stay. Very comfy bed, spacious room, great breakfast and the food in the restaurant was excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Dmitri

Traveled with family
Czarny Potok is an outstanding place to visit and to stay there for relaxation, or for business meetings. Highly recommended. It was not the first visit for me and my wife, and we will be happy to visit it once again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Drahomir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Tom

8/10 Good

Tomasz

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Porter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Raquel

Stayed 4 nights in Jul 2022

10/10 Excellent

Tahiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect Thanks
Stayed 3 nights in Jul 2022

10/10 Excellent

jaroslaw

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jun 2022

10/10 Excellent

Adam

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great place especially for kids… a lot of lifts and spread out so be prepared to move about. Spa is excellent and great service. Beautiful views
Stayed 1 night in Oct 2021

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, great hotel.

Great experience. Slight problem at checkin where they wanted to charge 150zl for my kid that was with me. When I booked it stated kid stays for free when using same bed. This was sorted but should not have had to make a fuss about it. Apart from this, a wonderful stay as always!
Stayed 1 night in Jul 2021

4/10 Poor

Maciej

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Deserves 2 stars at best. Terrible price/quality.

Approaching hotel one would be excused from expecting spectacular moments to come. Yet, disillusionment comes as soon as you check in. Terrible interior. Tasteless. Feels like 20+ years old Conference Centre from early days of business transformation. And from the first moments you know it is going to be noisy. Parrot cage (sic!) stationed just next to reception desk and bar makes sure that you barely hear the staff. Then you need to wander long hallways to reach your room. Hordes of guest walking by the rooms of those less lucky to be hosted by the connecting corridor. Needles to say you hear every running child, squeeking luggage wheel or scream. Standard double room does not give you any impression of luxury. Furniture, colours, carpet, size... All is resembles CHEAP 3-star business hotel. Bathroom was really dark. Breakfast was mediocre. Welcome drink is a smal, cheap, brandless prosecco. Swimming pool area looks like municipal, public object. At 8am we were woken up by the sound of chainsaw. It turned out to be staff blowing leaves from pavements. Apparently couldn't wait till 10 or 11am... All this for 120EUR+/night
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

alex

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good hotel, average service

We decided to stay somewhere different this time on our way to see family and I must admit I am somewhat disappointed. Not so much at the hotel itself which was pretty nice but the service wasn’t great. A number of little things just made is feel that it wouldn’t be a place we would stay again. A few examples : Not having linen for our child’s bed on a late arrival Not having working safety vests for children in the pool Not allowing us to finish our bowling game as someone else was waiting Making numerous mistakes in spa bookings then only doing a 50 minute treatment on an hour booking Having a price increase on the buffet dinner half way through our stay Food could also do with a review as it was okay but not good or great For the first time I asked to see the manager on check to review - very polite and nice - even returned half the massage cost. However a mistake was to question my integrity by going off and checking what I had said which from a customers perspective who has nothing to gain or lose by giving this feedback wasn’t great. In summary, great facilities, average service. Would go back to the hotel I generally use which on this occasion was a bit more expensive BUT if I could go back I’d pay the extra for the much better experience.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family getaway

Hotel Czarny Potok provided perfect setting for a nice weekend getaway. It just could not have been better. Food was great, room was great and the amenities to keep both us the parents as well as kids happy and entertained were really, really, really excellent. KUDOS especially to the staff at kids club.
Stayed 2 nights in Nov 2019

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