We checked in late Wednesday evening, this was a vacation request by my mom for the family as she is stage 4 pancreatic cancer and hospice has been called in, so we all came together to make this as special for her as we could, but by Thursday afternoon we were having plumbing issues so bad , feces was backing up into the bath tubs, I called and text several times in the afternoon with no response, finally we got desperate bc no one was responding to us and we couldn't use toilets or water or anything. After speaking with Lisa she called and said she put an emergency call into Roto-Rooter, by 9pm still no response back, I called again, I said is that the only company you have there must be tons of plumbing companies to call, so they called one more... she called me before she left that evening at 10 and told me no one had returned any calls and assured us they would be there first thing in the morning. I explained in detail to Lisa about my mom and this was unacceptable, her cure was to move my mom and dad to another place for the evening, but i'm sorry for someone who has cancer and is weak as it is, moving her in the middle of the night and separating her from family when this is what she wanted was not an option. The next morning I was up early...by 8am still no response from anyone in regards to the situation, I then started reaching out to Real Joy after trying for about 30 minutes , a lady by the name of Michelle told me everyone knew the issue and they were all working on it, and waiting on confirmation from roto rooter as to when they would be there. ...what happened to first thing in the morning- well it was almost 11 am before they showed, completley putting our day off to a rough start bc no one could shower or do anything, then had to wait for the cleaning crew t o come clean the bathrooms from the back up. The neighbor told us this has been an ongoing issue. While I appreciate the gift card and flowers send for my mom, it doesn't take away the time of our vacation ruined bc of an inconvience that could of been avoided. Then Saturday evening before we left we noticed some of the tubs upstairs starting to back up, beyond ridicoulous if your aware that there is a major plumbing problem take steps to get it resolved. Also we notcied several roaches in the home as well, and had to be cautious about this, as that was disgusting.
he unfortunate part is the home is beautiful, perfectly sitauted on the beach and close to many things