The parking lot was in bad shape, construction near the hotel entrance blocked off a large part of the lot. I had booked a king room, we had an additional person come on the trip, and I called the property direct to see if I could get a king suite with a sofa bed. The staff told me that all king rooms had a sofa bed. It turns out that is wrong. We had to move to a room with a suite, which is fine, but dont like being misinformed in the first place. Then, the sofa had no sheets or blanket to put on, went back to the front desk to request. An hour later, still no sheets, so I went back to the desk, and the lady there said the housekeeping staff ha dlocked the linen rooms and she didn't have akey. Long story short, the sheeted finally got delivered late in the night. THe new room we were reassigned was a "handicapped accessible" room, so the shower has not rim or lip to keep water in, so the bathroom floor got pretty wet. All in all, kinda crappy.
The bed was awesome, no noise heard from 250 loop. Breakfast was excellent both mornings.
Nice easy to get checked in and room was clean and ready to go.
One night stay, would stay again
I wrote a very detailed evaluation of this hotel but the file was lost when I tried to send it. I am not going to spend time replicating that evaluation. Suffice it to say: - our room was not made up Saturday although we were out of the room from 0930-1500; - the Internet wasn't availble Sat. night to check in for our Sun. flight and print boarding passes; - the reaction to both failures -- -- "I just came on duty."; -- "the manager left without restoring internet capability." The room itself was above average as was the bathroom. However, bath towels were damp to the point of seeming to have been already used. Overall, customer service doesn't seem to be a priority.
I travel a lot and this is my new favorite hotel to stay in. very clean rooms with high quality everything. I was impressed with the friendly nature of the staff. The continental breakfast was also a nice thing to wake up to.
Everything was great except for the hotel charging my cc for the room stay after I had already been charged by Obitz. A call to Orbitz and I will be reimbursed in 2-3 business days, just waiting now to see if that is the case. It is a shame that this has made a nice stay turn into a pain, would recommend just calling hotel and book it yourself after all why pay twice and then have wait for a refund!
Holiday Inn Express & Suites Midland Loop 250, an IHG Hotel places you within a few miles (5 km) of Midland Park Mall and Scharbauer Sports Complex. This hotel has 94 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Free breakfast is included with your stay.
All 94 rooms feature iPod docks, microwaves, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.
Guests staying at Holiday Inn Express & Suites Midland Loop 250, an IHG Hotel enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for USD 7.00 per night. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
The parking lot was in bad shape, construction near the hotel entrance blocked off a large part of the lot. I had booked a king room, we had an additional person come on the trip, and I called the property direct to see if I could get a king suite with a sofa bed. The staff told me that all king rooms had a sofa bed. It turns out that is wrong. We had to move to a room with a suite, which is fine, but dont like being misinformed in the first place. Then, the sofa had no sheets or blanket to put on, went back to the front desk to request. An hour later, still no sheets, so I went back to the desk, and the lady there said the housekeeping staff ha dlocked the linen rooms and she didn't have akey. Long story short, the sheeted finally got delivered late in the night. THe new room we were reassigned was a "handicapped accessible" room, so the shower has not rim or lip to keep water in, so the bathroom floor got pretty wet. All in all, kinda crappy.
The bed was awesome, no noise heard from 250 loop. Breakfast was excellent both mornings.
Nice easy to get checked in and room was clean and ready to go.
One night stay, would stay again
I wrote a very detailed evaluation of this hotel but the file was lost when I tried to send it. I am not going to spend time replicating that evaluation. Suffice it to say: - our room was not made up Saturday although we were out of the room from 0930-1500; - the Internet wasn't availble Sat. night to check in for our Sun. flight and print boarding passes; - the reaction to both failures -- -- "I just came on duty."; -- "the manager left without restoring internet capability." The room itself was above average as was the bathroom. However, bath towels were damp to the point of seeming to have been already used. Overall, customer service doesn't seem to be a priority.
I travel a lot and this is my new favorite hotel to stay in. very clean rooms with high quality everything. I was impressed with the friendly nature of the staff. The continental breakfast was also a nice thing to wake up to.
