The Ritz-Carlton Key Biscayne, Miami

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for The Ritz-Carlton Key Biscayne, Miami

On the beach, beach cabanas, sun loungers, beach umbrellas
2 outdoor pools
On the beach, beach cabanas, sun loungers, beach umbrellas
Meeting facility
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pet friendly
  • Housekeeping

Explore the area

Map
455 Grand Bay Dr, Key Biscayne, FL, 33149
  • Key Biscayne Beaches
    ‪1 min walk‬
  • Port of Miami
    ‪18 min drive‬
  • Ocean Drive
    ‪23 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪34 min drive‬

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Room options

Room, 2 Double Beds, Non Smoking, Resort View

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 Bedroom, Non Smoking, Oceanfront

  • Beach view
  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Non Smoking, Bay View (Balcony)

  • Bay view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Resort View (Balcony)

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed (Mobility Accessible, Tub)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Oceanfront (Mobility Accessible, Roll-In Shower)

  • Ocean view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed with Sofa bed, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 924 sq ft
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Double Bed, Non Smoking, Oceanfront

  • Ocean view
  • 1752 sq ft
  • Sleeps 7
  • 1 Double Bed

Studio, 1 King Bed, Ocean View

  • Ocean view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • 924 sq ft
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

  • Beach view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Oceanfront

  • Beach view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

  • Partial ocean view
  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

  • Resort view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View

  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Studio, Non Smoking, Resort View

  • Resort view
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Studio, 2 Double Beds, Non Smoking, Ocean View

  • Sea view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Partial Ocean View

  • Partial sea view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Bay View

  • Bay view
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Double Beds, Oceanfront

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Oceanfront

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Double Beds

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Resort View

  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Presidential Suite, 1 Double Bed, Non Smoking, Balcony (Oceanfront)

  • Ocean view
  • 2640 sq ft
  • Sleeps 7
  • 1 Double Bed

Classic Room, 1 King Bed, Non Smoking

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Club Suite, 1 Double Bed, Non Smoking, Balcony (Oceanfront)

  • Ocean view
  • 1752 sq ft
  • Sleeps 7
  • 1 Double Bed

Room, 2 Double Beds, Oceanfront

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Key Biscayne

The Ritz-Carlton Key Biscayne, Miami places you 9.6 mi (15.5 km) from Bayside Marketplace and 9.8 mi (15.7 km) from Kaseya Center. This 402-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 4 restaurants.

What's nearby

  • Key Biscayne Beaches - 1 min walk - 0.1 miles
  • Bill Baggs Cape Florida State Park - 3 min drive - 1.2 miles
  • Port of Miami - 18 min drive - 10.9 miles
  • Collins Avenue Shopping Area - 23 min drive - 14.8 miles
  • Ocean Drive - 23 min drive - 14.8 miles

Getting around

  • Eighth Street Metromover Station - 14 min drive
  • Hialeah Market Station - 23 min drive
  • Miami Intl. Airport (MIA) - 34 min drive

Restaurants

  • ‪The Ritz-Carlton Club, Lounge - ‬1 min walk
  • ‪Milanezza - ‬12 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪La boulangerie - ‬12 min walk
  • ‪Novecento - ‬13 min walk

About this property

The Ritz-Carlton Key Biscayne, Miami

Luxury resort on the beach, with 2 outdoor pools
Guests of The Ritz-Carlton Key Biscayne, Miami have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is available for USD 50 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a sauna, and outdoor tennis courts.
Flat-screen TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Furnished balconies, iPod docks, and minibars are also standard. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa has 21 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Children under 17 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 for adults and USD 19 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cantina Beach
  • Dune Burgers On The Beach
  • Lightkeepers

Things to do

  • 11 outdoor tennis courts
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 30,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Full-service spa

  • 21 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (65 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Pool hoist on site
  • Portable hoist available
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • MP3 dock
  • Netflix
  • Pay movies
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 250.00 per accommodation, per stay, plus a one-time cleaning fee of USD 250.00
  • Dogs only
  • 2 total (25 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 54.24 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Phone calls
  • Pool access
  • Spa access
  • Hot tub access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 35 for adults and USD 19 for children
  • Fee for in-room wireless internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-5:30 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Key Biscayne Miami Ritz-Carlton
Key Biscayne Ritz-Carlton
Miami Key Biscayne Ritz-Carlton
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Ritz-Carlton Key Biscayne
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The Ritz-Carlton Key Biscayne, Miami Resort Key Biscayne

Frequently asked questions

Are free cancellation options available at The Ritz-Carlton Key Biscayne, Miami?

The Ritz-Carlton Key Biscayne, Miami provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see around The Ritz-Carlton Key Biscayne, Miami?

This resort is located in Key Biscayne, just steps from Key Biscayne Beaches. You'll also find Biscayne National Park and Crandon Park within a short drive.

Is there parking available at The Ritz-Carlton Key Biscayne, Miami?

Yes, valet parking is offered for USD 50 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at The Ritz-Carlton Key Biscayne, Miami?

The Ritz-Carlton Spa is the resort's spa and services include body wraps, couples treatments, massages, and mani/pedis.

Does The Ritz-Carlton Key Biscayne, Miami include a casino on the premises?

No, The Ritz-Carlton Key Biscayne, Miami doesn't have a casino.

Is there an indoor pool at The Ritz-Carlton Key Biscayne, Miami?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What do couples enjoy most about The Ritz-Carlton Key Biscayne, Miami?

This beachfront resort offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and 4 restaurants.

Does The Ritz-Carlton Key Biscayne, Miami have a hot tub?

Yes, this resort has a spa tub.

Does The Ritz-Carlton Key Biscayne, Miami feature a restaurant that includes a breakfast menu?

Yes, The Ritz-Carlton Key Biscayne, Miami has 4 restaurants, and serves continental breakfast each morning for a surcharge.

Does The Ritz-Carlton Key Biscayne, Miami allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Ritz-Carlton Key Biscayne, Miami for a fee of USD 250.00 per accommodation, per stay. The property also provides food and water bowls.

Does The Ritz-Carlton Key Biscayne, Miami have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to The Ritz-Carlton Key Biscayne, Miami?

The closest major airport to The Ritz-Carlton Key Biscayne, Miami is Miami, FL (MPB-Public Seaplane Base), which is 11.8 mi away (25 minutes by car). Another top airport is Miami Intl. Airport (MIA), which is located 15.3 mi away (34-minute drive).

Can I book a room with a balcony at The Ritz-Carlton Key Biscayne, Miami?

Yes, every guestroom at The Ritz-Carlton Key Biscayne, Miami comes with a furnished balcony with some featuring ocean or garden views.

The Ritz-Carlton Key Biscayne, Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 701 out of 1000 reviews
Rating 8 - Good. 172 out of 1000 reviews
Rating 6 - Okay. 64 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

brian d, Groton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great beach and pool scene, the hotel will undergo an upgrade in May 2025, it’s dated but not too bad. The service was great, nice people. It an expensive week with food and drink, but a great week that has a relaxing vibe! The staff and service were A
Stayed 4 nights in Apr 2025

10/10 Excellent

john

Stayed 1 night in Feb 2025

2/10 Terrible

Andre, Ft Lauderdale

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dissapointing for a 5 start hotel ! Old and awfull mattresses ! Like sleeping in a bed with 2 enormous holes ! Mattresses must be 20 years old Awful Internet is slow and awful Netflix wont work No coffee maker in the room ! It's like a 3 star hotel.......very dissapointing Breakfast is dissapoiting as well with a 3 star room , furniture that is outdated and food that is common Dinner overrated and not good we stayed only 1 night and moved Outdated Expensive Not worth it
Stayed 1 night in Jan 2025

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service
The folks at the restaurants, cafes, front desk, beach etc were all very nice and professional. The room itself and the property need some work (renovation will happen in 2025).
Stayed 4 nights in Dec 2024

10/10 Excellent

Eric

Stayed 2 nights in Nov 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's a Ritz, So It's Amazing

This place is incredible. Service outstanding, place is beautiful and on the beach. It has all the amenities you would expect from a top hotel. But clearly a case of you get what you pay for. And you will be paying a lot of money for everything - $50 parking, $48 Resort Fee, expensive meals. So if you got the big bucks - go treat yourself!
Stayed 1 night in Dec 2024

4/10 Poor

Carol

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Alon

Stayed 4 nights in Nov 2024

4/10 Poor

Erika

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not a Ritz experience. Our 5th floor always smelling food for the 6 nights we stay there, noisy balcony from the hotel air circulation. Service very poor. The worst of all was the fishing boat recommendation ...Therapy IV.... how can Ritz be envolver in a such fake fishing experience?! had booked myself a fishing boat before and it was a real experience .... because I trusted the hotel I decided to follow the concierge suggestion.... what a shame! I love Key Biscayne the beach is beautiful and I wish this hotel be renovated to bring us a real Ritz Carlton experience.

6/10 Okay

Cesar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Charles, Falls Church

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with outstanding service and top notch rooms. Family pool separate from lux adult pool. A welcome quiet resort for the couple who a romantic getaway.
Stayed 2 nights in Nov 2024

10/10 Excellent

Juan

Stayed 2 nights in Aug 2024

2/10 Terrible

Kristen

Stayed 1 night in Nov 2024

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SKIP! no Ritz here!

This property is no longer Ritz level pr anywhere near it. Some of the staff were even RUDE, and it has the ammenities and service level of a DoubleTree. Very very poor.
Stayed 1 night in Nov 2024

10/10 Excellent

Colin

Stayed 2 nights in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2024

10/10 Excellent

Michael, New Orleans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff very accommodating. Would return
Stayed 4 nights in Oct 2024

4/10 Poor

Alberto

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great hotel and half empty but I got a room in which someone had smoked looking to the exhaust fans of the kitchen making incredible noise. Terrible
Stayed 1 night in Oct 2024

4/10 Poor

Sandria

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Walter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, but well maintained.
Stayed 4 nights in Oct 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I want to thank Jesus at the front desk who was amazing! The hotel is beautiful and all staff are extremely friendly. I loved the pool, bed, room, and balcony. The beach is long but not wide. Still amazing!
Stayed 3 nights in Oct 2024

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable. Property is clean and maintained. Staff is very attentive to your needs and requests. The best in personalized service.
Stayed 3 nights in Oct 2024

6/10 Okay

Jared

Traveled with partner
Liked: Cleanliness, amenities
While i was happy with my stay, i was somewhat disappointed that the “gold standards of service” that i was always so impressed by was lacking. In every situation of walking throughout the hotel property I was always the one asking for assistance. And while i did get my answers (of service) i felt as if i was taking the employee away from something they would rather do. Upon leaving the hotel I was actually forced to go back and open the door for my wife as the “bellman” was standing at his podium reading something. When i asked for an extended check out - the young person types away and finally said “the best i can do for you is 2”. There was no question from her about our stay or if there was anything else she could do to make our stay better. With all of these little things - i can survive (at other hotels) but the reason why we chose the Rirz was due to their higher customer centric services. The only thing that made us believe we were at a higher end hotel was the prices for everything!
Stayed 2 nights in Oct 2024

10/10 Excellent

Waseem

Stayed 1 night in Sep 2024