The Ritz-Carlton Key Biscayne, Miami

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Ritz-Carlton Key Biscayne, Miami

On the beach, beach cabanas, sun loungers, beach umbrellas
2 outdoor pools
Premium bedding, down comforters, pillowtop beds, minibar
Outdoor banquet area
Outdoor banquet area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
  • Room service
    Room service
The price is $601
includes taxes & fees
$531 per night
Oct 28 - Oct 29

Explore the area

Map
455 Grand Bay Dr, Key Biscayne, FL, 33149
  • Key Biscayne Beaches
    1 min walk
  • Bill Baggs Cape Florida State Park
    3 min drive
  • Crandon Park
    3 min drive
  • Miami, FL (MIA-Miami Intl.)
    28 min drive

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Room options

Room, 2 Double Beds, Non Smoking, Resort View

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Non Smoking, Bay View

  • 420 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 420 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Resort View

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, View (Mobility Accessible, Tub)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Oceanfront (Mobility Accessible, Roll-In Shower)

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 924 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Double Bed, Non Smoking, Oceanfront

  • 1752 sq ft
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Studio, 1 King Bed, Non Smoking, Ocean View

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 924 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

  • 420 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Oceanfront)

  • 420 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

  • 800 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

  • 420 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Non Smoking, Partial Ocean View (Balcony)

  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Studio, Resort View

  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Studio, 2 Double Beds, Ocean View

  • 420 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

  • 420 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Bay View

  • 420 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Double Beds, Non Smoking, Oceanfront

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Oceanfront

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Double Beds, View

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, Resort View

  • 800 sq ft
  • Sleeps 4
  • 1 Double Bed

Presidential Suite, 1 Double Bed, Non Smoking, Balcony (Oceanfront)

  • 2640 sq ft
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Classic Room, 1 King Bed, Non Smoking, View

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Club Suite, 1 Double Bed, Non Smoking, Balcony (Oceanfront)

  • 1752 sq ft
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Room, 2 Double Beds, Non Smoking, Oceanfront

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Key Biscayne

The Ritz-Carlton Key Biscayne, Miami places you 9.6 mi (15.5 km) from Bayside Marketplace and 9.8 mi (15.7 km) from Kaseya Center. This 402-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 4 restaurants.

What's nearby

  • Key Biscayne Beaches - 1 min walk
  • Bill Baggs Cape Florida State Park - 3 min drive
  • Crandon Park - 3 min drive
  • PortMiami - 18 min drive
  • Ocean Drive - 23 min drive

Getting around

  • Eighth Street Metromover Station - 14 min drive
  • Hialeah Market Station - 23 min drive
  • Miami Intl. Airport (MIA) - 28 min drive

Restaurants

  • ‪The Ritz-Carlton Club, Lounge - ‬1 min walk
  • ‪Milanezza - ‬12 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪La boulangerie - ‬12 min walk
  • ‪Novecento - ‬13 min walk

About this property

The Ritz-Carlton Key Biscayne, Miami

Luxury resort on the beach, with 2 outdoor swimming pools
Guests of The Ritz-Carlton Key Biscayne, Miami have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is available for USD 50 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a sauna, and outdoor tennis courts.
Flat-screen TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Furnished balconies, iPod docks, and minibars are also standard. Housekeeping is available on request.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa has 21 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. Children under 17 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 for adults and USD 19 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cantina Beach
  • Dune Burgers On The Beach
  • Lightkeepers

Things to do

  • 11 outdoor tennis courts
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Gym
  • Hiking/biking trails
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 30,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Full-service spa

  • 21 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (65 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Pool hoist on site
  • Portable hoist available
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • MP3 dock
  • Netflix
  • Pay movies
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 250.00 per accommodation, per stay, plus a one-time cleaning fee of USD 250.00
  • Dogs only
  • 2 total (25 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 48.00 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Phone calls
  • Pool access
  • Spa access
  • Spa tub access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 35 for adults and USD 19 for children
  • Fee for in-room wireless internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-5:30 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Key Biscayne Miami Ritz-Carlton
Key Biscayne Ritz-Carlton
Miami Key Biscayne Ritz-Carlton
Miami Ritz-Carlton Key Biscayne
Ritz-Carlton Key Biscayne
Ritz-Carlton Key Biscayne Miami
Ritz-Carlton Miami Hotel Key Biscayne
Ritz-Carlton Miami Key Biscayne
Ritz-Carlton Key Biscayne Miami Hotel
Ritz-Carlton Miami Hotel
Ritz-Carlton Miami
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne Miami Resort
Ritz-Carlton Miami Resort
Miami Hotel Key Biscayne
Ritz Key Biscayne
Ritz-Carlton Key Biscayne
The Ritz-Carlton Key Biscayne
Key Biscayne Ritz Carlton
The Ritz Carlton Key Biscayne Miami
The Ritz-Carlton Key Biscayne, Miami Resort
The Ritz-Carlton Key Biscayne, Miami Key Biscayne
The Ritz-Carlton Key Biscayne, Miami Resort Key Biscayne

Frequently asked questions

Are free cancellation options available at The Ritz-Carlton Key Biscayne, Miami?

The Ritz-Carlton Key Biscayne, Miami provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Ritz-Carlton Key Biscayne, Miami?

As of Oct 23, 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Key Biscayne, Miami on Oct 27, 2024 start from $489.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around The Ritz-Carlton Key Biscayne, Miami?

This resort is located in Key Biscayne, just steps from Key Biscayne Beaches. You'll also find Biscayne National Park and Crandon Park within a short drive.

Is parking available on site at The Ritz-Carlton Key Biscayne, Miami?

Yes, valet parking is offered for USD 50 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at The Ritz-Carlton Key Biscayne, Miami?

The Ritz-Carlton Spa is the resort's spa and services include body wraps, couples treatments, mani/pedis, and massages.

Does The Ritz-Carlton Key Biscayne, Miami include a casino on the premises?

No, The Ritz-Carlton Key Biscayne, Miami doesn't have a casino.

Is there an indoor pool at The Ritz-Carlton Key Biscayne, Miami?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a spa tub.

What amenities will couples enjoy at The Ritz-Carlton Key Biscayne, Miami?

This beachfront resort offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and 4 restaurants.

Are there hot tubs at The Ritz-Carlton Key Biscayne, Miami?

Yes, this resort has a spa tub.

Does The Ritz-Carlton Key Biscayne, Miami feature a restaurant that includes a breakfast menu?

Yes, The Ritz-Carlton Key Biscayne, Miami has 4 restaurants, and serves continental breakfast each morning for a surcharge.

Does The Ritz-Carlton Key Biscayne, Miami allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Ritz-Carlton Key Biscayne, Miami for a fee of USD 250.00 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at The Ritz-Carlton Key Biscayne, Miami?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to The Ritz-Carlton Key Biscayne, Miami?

The closest major airport to The Ritz-Carlton Key Biscayne, Miami is Miami, FL (MPB-Public Seaplane Base), which is 11.8 mi away (21 minutes by car). Another top airport is Miami Intl. Airport (MIA), which is located 15.3 mi away (28-minute drive).

Are there rooms with balconies at The Ritz-Carlton Key Biscayne, Miami?

Yes, every guestroom at The Ritz-Carlton Key Biscayne, Miami comes with a furnished balcony with some featuring ocean or garden views.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 701 out of 1001 reviews" "
Rating 8 - Good. 176 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ruchi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff and excellent guest service.
Stayed 3 nights in Jul 2024

10/10 Excellent

Yelisset

Liked: Cleanliness
Good
Stayed 2 nights in Jul 2024

10/10 Excellent

Jessica, Key Biscayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly.
Stayed 4 nights in Jul 2024

10/10 Excellent

Crystal, Suffolk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and room service.
Stayed 3 nights in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible resort for couples and families. Impeccable service and cleanliness.
Stayed 4 nights in Jul 2024

10/10 Excellent

Javier, Arlington heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive service quality
Stayed 3 nights in Jul 2024

10/10 Excellent

Suzanne, CHICAGO

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Super friendly
Stayed 3 nights in Jul 2024

10/10 Excellent

Paola

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach was nice
Stayed 2 nights in Jul 2024

10/10 Excellent

Matthew C

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and had great amenities. Excellent service by the staff, overall great time.
Stayed 2 nights in Jul 2024

2/10 Terrible

Anthony

Stayed 1 night in Jul 2024

10/10 Excellent

Claudia

Liked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful, clean,
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicholas

Stayed 2 nights in Jul 2024

8/10 Good

amy

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Twyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Opjyot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the spa made my fiancés birthday very special with the complimentary add one and attention.
Stayed 2 nights in Jul 2024

6/10 Okay

Claudia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expect to pay for everything! Honestly, Expedia should absolutely list both the $50 per day for parking and $50 per day resort fee in their listing for this hotel. In addition, if you want to do anything or sign your kids up for anything - all starting at about $50 per kid. Food was good but also expensive ($200 for a family of 4 for burgers on the beach). While staff and personnel are lovely and friendly, helpful and overall a 5 out of 5, the fact that you pay for everything just gets old quickly. There is nothing included in your hotel room price, including apparently even your toiletries which the hotel says you will be charged for should you choose to take them home as a memento for a whopping $50 per item!!! Wow! For a five star hotel in a very expensive area, you’d think the game room and teen room would be updated, clean, beautiful areas for kids. They were an afterthought at best, with old equipment in old converted rooms with little to no space and dated equipment. Arcade games were ancient or broken with random broken furniture and old stained carpets. Just don’t have a game room if that’s what you’re going to offer. It was gross honestly. The beach is tiny, full of seaweed and there is a lot of garbage. The nicer beaches are either over by the lighthouse or just off the Ritz’s beach. While we generally enjoy the beaches wherever we go we avoided this one. Not to mention it was full, full, full. The pros: good food, great staff, nice location. The cons: overpriced
Stayed 4 nights in Jul 2024

10/10 Excellent

Francisco, MASON

Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024

6/10 Okay

Jason

Decor is dated. Apparently renovating next year. One elevator was inoperable the whole 4 days we were there. Monday night there was only 1 restaurant open for dinner. They charged for use of tennis courts.
Stayed 4 nights in Jun 2024

10/10 Excellent

Alejandro, Mission Viejo

Stayed 1 night in Jun 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024