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Recent guest reviews

Great location. Fun, young, lovely atmosphere from the music to the parties in the Living Room, to the design of everything from the restaurant to the rooms. We loved being able to walk to Restaurants in Polanco and also being able to walk or ride scooters to Chapultepec Parc.

La ubicación es excelente! Ideal para quedarse en Mexico. Servicio impecable. Buena energía en el hotel

friendly and attentive staff clean rooms good service

Property was beautiful and most staff was fantastic. Bartender was incredibly slow. There was a strange banging noise somewhere on our floor for most of our stay.

Very modern place, the rooms are absolutely great!

Incredible staff at the W. Literally answered any question we had and accommodated our requests.

Disappointing costumer service. Room was not ready at 3:40 pm, when check in time is 3:00 pm, negative, but it happens, still, It is fair for a client to express it is he is not satisfied, WHAT IS NOT ACCEPTABLE is for the front desk employee to say “do not give that attitude” to me, the client. WOW!!! Below even the lowest hotel standards

very good located in Polanco, but is not a business hotel, there is not office chair in the room where you could work, uncomfortable. hotel is probably for young people. as gold member you do not get upgraded to a higher room. you have next to the hotel, better hotel for business, Hotel is clean, bed is good, but the missing chair to be able to work and office desk, shows is a hotel for people who do not have to work in their room.

A little disappointing at first with the room assignment, but finally switch to the same room I stayed before. Satisfied, but not an upgrade. Have to ask to clean the carpet around the beds; overall love the hotel.

Modern, Clean, Friendly Staff, Great Location, Great Atmosphere, Car Service on site

Beautiful facility Excellent gym Would stay there again Y

Tried to charg us for valet parking But did not have a car. Laundry ruined our cloths. And did not want to pay for the cloths they ruined.

This hotel is in a great location when doing business in Polanco. The staff was very helpful!!

Campos Eliseos 252 Chapultepec Mexico City CDMX

Hotel highlights

  • Walking distance to Chapultepec Park and Auditorio Nacional
  • Bar/lounge
  • Spa
  • Health club

Located in Polanco, W Mexico City is within a 10-minute walk of popular sights such as Chapultepec Park and Auditorio Nacional. This 237-room, 4.5-star hotel has a bar/lounge along with conveniences like a full-service spa and a health club.


Dining

Continental breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 237 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Guests can expect to find TVs with satellite channels and DVD players. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Video-game consoles, safes, and phones are also standard.


Property features

Guests staying at W Mexico City enjoy access to a full-service spa, a health club, and a spa tub. Valet parking is MXN 90 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for MXN 1340 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and a business center.

Room options

Spectacular Room, Room, 2 Queen Beds, City View

2 Queen Beds | Sleeps 3

Wonderful Room, Room, 2 Queen Beds, City View

2 Queen Beds | Sleeps 3

Marvelous Room, Suite, 1 Bedroom

1 King Bed | Sleeps 3

Fantastic Room, Suite, 1 Bedroom, City View, Corner

1 King Bed | Sleeps 3

Guest reviews for W Mexico City

Everyone (17) Couples (12) Business (10) Family (3) Other (4) Friends (6)
5
Everyone

By on Dec 2, 2019

Review comment responded on Dec 7, 2019

Dear Guest. Thank you for your review, we hope to see you again in W Mexico City.

5
Partner Couples

Great location. Fun, young, lovely atmosphere from the music to the parties in the Living Room, to the design of everything from the restaurant to the rooms. We loved being able to walk to Restaurants in Polanco and also being able to walk or ride scooters to Chapultepec Parc.

By , from Los Angeles on Jul 24, 2019

5
Business Business

La ubicación es excelente! Ideal para quedarse en Mexico. Servicio impecable. Buena energía en el hotel

By , from US on Jul 10, 2019

5
Everyone

By on May 26, 2019

4
Friends

friendly and attentive staff clean rooms good service

By on Apr 15, 2019

Review comment responded on Apr 22, 2019

Hello Thank you and we look forward to another opportunity of having you with us at W Mexio City PAOLA QUESADA

5
Everyone

By on Apr 12, 2019

Review comment responded on Apr 22, 2019

Hello Thank you, see you soon. PAOLA QUESADA

3
Partner Couples

Property was beautiful and most staff was fantastic. Bartender was incredibly slow. There was a strange banging noise somewhere on our floor for most of our stay.

By on Mar 26, 2019

Review comment responded on Apr 30, 2019

Hello Thank you for your comments, I am currently reviewing with each of them what went wrong to make sure this does not happen in the future. PAOLA QUESADA

5
Everyone

By on Mar 22, 2019

Review comment responded on Apr 30, 2019

Muchas Gracias , te esperamos pronto. PAOLA QUESADA

5
Business Business

Very modern place, the rooms are absolutely great!

By on Mar 20, 2019

Review comment responded on Mar 25, 2019

Hello We are so glad you enjoyed your stay with us! Thank you very much for your comments. Hope to see you soon PAOLA QUESADA

5
Everyone

By on Jan 6, 2019

Review comment responded on Mar 5, 2019

Hello Thank you for visit W Mexico city. Hope to see you soon. WHATEVER WHENEVER TEAM

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