- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, MasterCard, and Visa.
- The hotel provides transfers from the airport (fees apply). To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
W Mexico City
4.5 out of 5.0
4.1
out of 5
"Good!"
See all 41 reviews
This hotel is most popular for:
Recent guest reviews
very good located in Polanco, but is not a business hotel, there is not office chair in the room where you could work, uncomfortable. hotel is probably for young people. as gold member you do not get upgraded to a higher room. you have next to the hotel, better hotel for business, Hotel is clean, bed is good, but the missing chair to be able to work and office desk, shows is a hotel for people who do not have to work in their room.
A little disappointing at first with the room assignment, but finally switch to the same room I stayed before. Satisfied, but not an upgrade. Have to ask to clean the carpet around the beds; overall love the hotel.
Modern, Clean, Friendly Staff, Great Location, Great Atmosphere, Car Service on site
Beautiful facility Excellent gym Would stay there again Y
Tried to charg us for valet parking But did not have a car. Laundry ruined our cloths. And did not want to pay for the cloths they ruined.
This hotel is in a great location when doing business in Polanco. The staff was very helpful!!
Located in classy Mexico City neighborhood. Teaming with very good small restaurants Hotel size just right not too big Not too small Via email staff gave lots of good tips in English before our departure. Decor is modern not stuffy
I was a great Experience !!!! the bar at the lobby is the best place, they have good Music all ways
This is a very nice hotel. Great location. Clean and very comfortable room.
Nice hotel but quite a bit different by design from Starwood's Weston or Sheraton Hotels. We stayed during Easter week which is traditionally a slow week for this hotel thus many of the facilities were undergoing maintenance. One note is the beds advertised as 2 queens are really 2 double beds based on my measurements. The location is great, the food adequate and the rooms clean but like Marriott, Starwood is now charging what I consider to be outrageous fees on a per device basis for WiFi service. As a business traveller I expect any good hotel to include reliable secure WiFi as part of their room charge and so I will not be returning to this hotel on my next visit to Mexico City.
The hotel is classified as a 5-star hotel but it is definitely not a 5-star hotel. The room interior looks and feels over-used. White floor tiles used to look sleek and clean and now look old. We were not told that the ground floor bar, which was one of the coolest bars in Mexico City was being remodelled. So there was no reason to stay in the evenings at the hotel. Definitely not a good experience!
My family and I decided to stay in Mexico a few more days after Christmas. We decided to stay in the Polanco area which was great, because there were great surrounding restaurants and museums. We were looking forward to staying at the W hotel because if the chains reputation. Unfortunately this hotel did not live up to its reputation. When we arrived the bathroom wasn't clean along with some parts of the room. We did notify the hotel and they were very attentive and apologetic about the matter.
Hotel is located in a really nice neighborhood. Close to public transportation. Staff is great. Rooms were great. Nice view if you are on a higher floor.
The W was in a perfect location. There was a great park and many wonderful restaurants within walking distance of the hotel. The staff was very friendly, and the rooms were comfortable. The only parts of our stay that we did not enjoy were the excessively loud music in the lobby and elevators and the dark hallways (especially when coming/going at night), although that was a small price to pay for everything else being great.
Everything was great. If I really have to say something bad it would be that it takes them forever to clean your room. Highly recommended!
The hotel is in a FANTASTIC location - - you could not ask for a better place - right in Polanco near lots of attractions, parks and places to eat -- upscale shopping if you are into that too. The hotel really needs to be updated. It almsot looks like it has not been touched since it first opened. The rooms are rather dark due to lack of windows and red painted ceilings -- so it is not very fresh. I like hip hotels - -but this one kind of misses the mark in today's market.
My hotel confirmation said check in was at 13:00. When I tried to do so, I was told by the front desk staff the room would not be ready until 15:00. When I tried again at that time, the room was still not ready. I was informed by one of the front desk staff members that she would notify me when the room would be ready, and it would only take a few more minutes. After waiting in the lobby for almost an entire hour, I finally went back to the front desk to ask about the room. The staff member finally gave me my room key, but did not apologize or give an explanation about why I had to wait so long to check in. During the time I spent waiting, I had actually planned to do other activities in the city. But because I was not able to check in until 3 hours later, it was a wasted day as I waited in the lobby for the room to be ready.
The location, staff, and everything else regarding the hotel are great. I only had a problem with the obvious need for repair in their rooms. The lighting fixture was cracked, the counter tops were chipped and dirty, and worst of all the walls had marks on them. Once I spoke to the Welcome Desk they were able to help but the hotel needs some minor renovations.
Nice hotel, good located. Just the the water in the bathroom goes out on the floor, and dirty a little.
The staff is amazing . The room is outstanding. Taking a shower with the waterfall in front of the huge window seeing Mexico City was great
Hotel highlights
- Walking distance to French Embassy and Auditorio Nacional
- Onsite dining
- Spa
- Indoor pool
Located in Polanco, W Mexico City is within a 10-minute walk of popular sights such as French Embassy and Auditorio Nacional. This 4.5-star hotel welcomes guests with 237 rooms and conveniences like a full-service spa, an indoor pool, and a health club. Also close to this Mexico City hotel are Parque Zoologico de Chapultepec and Chapultepec Park.
Dining
Enjoy dining at J By Jose Andres, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.
Rooms
All 237 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Guests can expect to find TVs with satellite channels and DVD players. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include video-game consoles, safes, and phones.
Property features
W Mexico City features a full-service spa, an indoor pool, and a health club. Valet parking is MXN 90 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for MXN 1105 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and 7 meeting rooms.
Guest reviews for W Mexico City
good location in polanco,
Business Travelers
very good located in Polanco, but is not a business hotel, there is not office chair in the room where you could work, uncomfortable. hotel is probably for young people. as gold member you do not get upgraded to a higher room. you have next to the hotel, better hotel for business, Hotel is clean, bed is good, but the missing chair to be able to work and office desk, shows is a hotel for people who do not have to work in their room.
working week at w-hotel
Everyone
A little disappointing at first with the room assignment, but finally switch to the same room I stayed before. Satisfied, but not an upgrade. Have to ask to clean the carpet around the beds; overall love the hotel.
Review comment
Whatever / Whenever responded on Jan 30, 2018
Thanks a lot for sharing a bit of your stay with us. We would love to see you soon! Whatever / Whenever
clean and modern
Everyone
Modern, Clean, Friendly Staff, Great Location, Great Atmosphere, Car Service on site
Review comment
Whatever / Whenever responded on Sep 26, 2017
And the best vibe you could expect, right? When are you coming back? Hope to see you soon! Whatever / Whenever
Everyone
Beautiful facility Excellent gym Would stay there again Y
Review comment
Whatever / Whenever responded on Sep 8, 2017
That's excellent to know! Don't forget to drop by to our spa after your next work out session! Whatever / Whenever
none
Everyone
Tried to charg us for valet parking But did not have a car. Laundry ruined our cloths. And did not want to pay for the cloths they ruined.
Review comment
Whatever / Whenever responded on Aug 29, 2017
Hello; I'm verry sorry to find out about this situation and it worries me what you just said. I would like if you could reach us to verify what happened and help you with this situation. Whatever / Whenever
Everyone
This hotel is in a great location when doing business in Polanco. The staff was very helpful!!
Review comment
Whatever / Whenever responded on Jul 8, 2017
And we are a great option for vacations too! Thanks for the nice comments. Hope to see you soon. Whatever / Whenever
the right size hotel
Everyone
Located in classy Mexico City neighborhood. Teaming with very good small restaurants Hotel size just right not too big Not too small Via email staff gave lots of good tips in English before our departure. Decor is modern not stuffy
Review comment
Whatever / Whenever responded on Feb 2, 2017
Hello there SavvyVacationer; Thanks for choosing us as your home away from home. We have the best location in Mexico City, if you want to get the best tips to discover the hidden spots around, don't forget to contact our W Insider Yoshio Ayala. When are you coming back? Hope to see you soon! Whatever / Whenever
Everyone
I was a great Experience !!!! the bar at the lobby is the best place, they have good Music all ways
Review comment
Whatever / Whenever responded on Nov 26, 2016
Hello there; Looks like you like to party as we do! We always have the best night plans, so don't forget to visit our Living Room Bar every time you come to W Mexico City! Whatever / Whenever
very nice hotel
Couples
This is a very nice hotel. Great location. Clean and very comfortable room.
c and g weekend
Families
Nice hotel but quite a bit different by design from Starwood's Weston or Sheraton Hotels. We stayed during Easter week which is traditionally a slow week for this hotel thus many of the facilities were undergoing maintenance. One note is the beds advertised as 2 queens are really 2 double beds based on my measurements. The location is great, the food adequate and the rooms clean but like Marriott, Starwood is now charging what I consider to be outrageous fees on a per device basis for WiFi service. As a business traveller I expect any good hotel to include reliable secure WiFi as part of their room charge and so I will not be returning to this hotel on my next visit to Mexico City.
I’m very sorry to hear about the chair issue. We know our brand is not for everyon since the hotel is known for its colorful scene and energetic nightlife. About the chair, we have regular ones in storage and might be delivered to your room if you need it. Whatever / Whenever Team