o I decided to stay at the W because it was a 5 star hotel and of course is a world renowned hotel chain. But I was sadly disappointed. The hallway by my room was a bit old looking and shabby and the room are definitely outdated. The pictures make the rooms look very cool and chic but honestly they look like they’re from the 80’s. Also there isn’t such great ventilation so the room smelled a bit musty. The bed was also very hard and stiff, so my partner and I had a few sleepless nights. Also the rooms had such thin walls so you could hear the shower turn on next door…. Or the neighbors dog barking. Definitely wouldn’t classify this as a five star hotel. The rating is either old or was given because it’s a hotel chain. Do yourself a favor and stay at a nicer 4 star hotel that also isn’t so overpriced.
W México City never disappoints. Staff will help you with all your questions and needs. Great property and awesome location. Walking distance to polanquito and Masaryk.
Great location. Fun, young, lovely atmosphere from the music to the parties in the Living Room, to the design of everything from the restaurant to the rooms. We loved being able to walk to Restaurants in Polanco and also being able to walk or ride scooters to Chapultepec Parc.
La ubicación es excelente! Ideal para quedarse en Mexico. Servicio impecable. Buena energía en el hotel
friendly and attentive staff clean rooms good service
Property was beautiful and most staff was fantastic. Bartender was incredibly slow. There was a strange banging noise somewhere on our floor for most of our stay.
Very modern place, the rooms are absolutely great!
Incredible staff at the W. Literally answered any question we had and accommodated our requests.
Disappointing costumer service. Room was not ready at 3:40 pm, when check in time is 3:00 pm, negative, but it happens, still, It is fair for a client to express it is he is not satisfied, WHAT IS NOT ACCEPTABLE is for the front desk employee to say “do not give that attitude” to me, the client. WOW!!! Below even the lowest hotel standards
very good located in Polanco, but is not a business hotel, there is not office chair in the room where you could work, uncomfortable. hotel is probably for young people. as gold member you do not get upgraded to a higher room. you have next to the hotel, better hotel for business, Hotel is clean, bed is good, but the missing chair to be able to work and office desk, shows is a hotel for people who do not have to work in their room.
A little disappointing at first with the room assignment, but finally switch to the same room I stayed before. Satisfied, but not an upgrade. Have to ask to clean the carpet around the beds; overall love the hotel.
Modern, Clean, Friendly Staff, Great Location, Great Atmosphere, Car Service on site
Located in Polanco, W Mexico City is adjacent to Paseo de la Reforma and within a 5-minute walk of other popular sights like Chapultepec Park. This 237-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and a gym.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.
Guests can expect to find 30-inch TVs with satellite channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and safes are also standard.
Guests staying at W Mexico City enjoy access to a full-service spa, a gym, and a sauna. Valet parking is offered for MXN 90 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, a spa tub, and a business center.
o I decided to stay at the W because it was a 5 star hotel and of course is a world renowned hotel chain. But I was sadly disappointed. The hallway by my room was a bit old looking and shabby and the room are definitely outdated. The pictures make the rooms look very cool and chic but honestly they look like they’re from the 80’s. Also there isn’t such great ventilation so the room smelled a bit musty. The bed was also very hard and stiff, so my partner and I had a few sleepless nights. Also the rooms had such thin walls so you could hear the shower turn on next door…. Or the neighbors dog barking. Definitely wouldn’t classify this as a five star hotel. The rating is either old or was given because it’s a hotel chain. Do yourself a favor and stay at a nicer 4 star hotel that also isn’t so overpriced.
W México City never disappoints. Staff will help you with all your questions and needs. Great property and awesome location. Walking distance to polanquito and Masaryk.
Hello Maria We are so glad you enjoyed our comfortable accommodations and friendly service. Thank you very much for your review. It is always great to get detailed reviews to let us know how we are doing! Looking forward to welcoming you back at W Mexico City.
Dear Guest. Thank you for your review, we hope to see you again in W Mexico City.
Great location. Fun, young, lovely atmosphere from the music to the parties in the Living Room, to the design of everything from the restaurant to the rooms. We loved being able to walk to Restaurants in Polanco and also being able to walk or ride scooters to Chapultepec Parc.
La ubicación es excelente! Ideal para quedarse en Mexico. Servicio impecable. Buena energía en el hotel
friendly and attentive staff clean rooms good service
Hello Thank you and we look forward to another opportunity of having you with us at W Mexio City PAOLA QUESADA
Hello Thank you, see you soon. PAOLA QUESADA
Property was beautiful and most staff was fantastic. Bartender was incredibly slow. There was a strange banging noise somewhere on our floor for most of our stay.
Hello Thank you for your comments, I am currently reviewing with each of them what went wrong to make sure this does not happen in the future. PAOLA QUESADA
Hello Karol, Thank you for staying with us and for sharing your feedback. I am really sorry that you did not enjoy your stay as we would like you to. Please rest assured that your comments will be shared with the team, we really value each one of the reviews from our guests.Feel free to contact me directly for further assistance, or let us know if there is something else we can help you with if you visit the city any time.All the best;Whatever/Whenever Team