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The Westin Santa Fe, Mexico City

4.5 out of 5.0

Recent guest reviews

A very nice hotel in Santa Fe. Our room was very clean with a nice view. The hotel has a very good restaurant. Thanks everyone for making our stay memorable! We will definitely be back at this hotel. Would recommend this hotel

Beautiful hotel, based in business district. Service is amazing, lounge is very nice on top floor with nice views our over the city. Rooms are flawless with everything you need. Food was average but so inexpensive in comparison to European rates. 16 EUR for Beef Tenderloin in a 5 star hotel, have not seen that before! People are very friendly and you can't help but feel you are in a secure part of town. Taxi service is continuous and check out was blissful with receipt emailed to me in a few minutes. All in all, top Class - looking forward to coming back.

It is hard –and probably unfair– to try to make a comprehensive review of a hotel when you just use it for spending the nights there. Taking this in mind I will focus my comments on the accessible side of the hotel. In one thought: Westin Santa Fe’s accessibility is adequate. I wouldn’t go with outstanding but rather sufficient. The motor lobby has plenty of space for both, the passengers to descend the vehicle and for other vehicles to keep going through, so no rush. Another thing to be grateful for is that since the moment you descend from your vehicle and all the way to your room, you’ll find not even one step but flat ground only. Along the way you’ll find staff that will assist you with the doors however, outstanding accessibility would be automatic doors designed for wheelchairs to go through. Same thing happens at the check-in; staff will gladly provide you with the papers to sign but outstanding accessibility would be an adequate front desk thought for wheelchair users. The room itself is plenty and the furniture makes it comfortable for going through in a wheelchair. The bathroom is spacious and the bathroom’s door is a sliding door, which is great when keeping accessibility in mind. Comfortable also is the room’s carpet, which is not obstructive at all and allows for the wheelchair’s casters to roll smoothly. Finally, the hotel’s location is fantastic! You can make to different places including restaurants, shops, and movie theatres without the need of driving or taking a cab. This was not the first time I’ve stayed at Westing Santa Fe and certainly will not be the last one. What I get in terms of service, and more over in terms of accessibility (comfort, security, location), is worth the price.

Stayed here for business in December 2017. Room was fine but not interesting and not well-equipped (ironing board was flimsy; no robe in room; bathroom amenities were basic). Best part of the hotel was the 24-hour gym on the top floor, which was never busy in the three times i attended. Service in the hotel for the breakfast buffet (and for dinner) was shocking, with slow service, few staff members, and not a very broad breakfast spread. I'm a starwood member but I won't come back to this hotel.

I visit Mexico City at least once a month. They already know me very well at the Westin. I used to stay at the Sheraton Suites, but the Westin is better (I try to stick with SPG alternatives). The service is always great. Never a long wait to check in. The main restaurant has recently been remodeled. Only small issue is the rooms start to look a little dated, but the beds are comfy. Location is great as there are plenty of restaurants within walking distance. The best part of the hotel is the service. I am always greeted by name, I get an upgrade whenever they are able to give me one, and room service is fast and good. Great for business travel!

Super friendly staff (with a special thanks to doorman Jesse), new and improved menu, modern decor, first rate service and perfect location for business meetings in the Santa Fe area. At competitive rates vs other premium hotels of its kind, the Westin Santa Fe stands apart.

One of the best services I ever had. The Westin is not just a comfortable and beautiful hotel: they care about the whole experience you have when staying there. Some rooms could be more enlightened, but it's not a big problem considering all you have. And all the personal are just perfect.

I really enjoy this hotel, however I think it is time to change the TV sets as well as to invest in a different cable provider. The TVs are really old and small and the channel selection is really limited and not for a hotel of this level.

Lovely hotel and rooms. But staff are incompetent and added things to my bill I didn't owe. Having travelled for 20 hours, I arrived at the pre booked, pre paid room and was denied access. The room was paid for by the company, and the booking form had a card on it for pre auth for extras, but they still demanded another full payment from me before they would let me in. Tired and weary, I was asked for nearly $1000 USD on top of the booking to get a key and sleep. I am an SPG gold member and they match status with other hotels so I had access to the lounge and breakfast included. The front desk agreed this was the case. On the fist day I could not get access to the lounge with my key, and the lady on the desk wouldn't help me, so I went to the restaurant and had my breakfast there. I stayed for 4 nights and retuned home. Once home, they invoiced me for all the food that was included and demanded payment by taking it again from the company. This was highly embarrassing for me, but they did this to discredit me to force me to pay it. I did so after asking for the payment forms three times. I feel that I have been swindled , and that they are like any other dodgy hotel - if they can get money out of you that you don't owe, they will, and they will use underhand tactics to get it. Its a lovely hotel, and the brand is a good one, but I don't trust this hotel one iota. There are plenty of really good hotels within a matter of metres from this location, and I would suggest to you, if you don't want to pay double, find another one.

The moment you walk in the front door. Jessie will meet you. If you are a return guest he will meet you by name and remember a detail about you or your family. Then Renata the concierge was extremely warm and helpful. The club lounge is wonderful for breakfast. The view of the volcanoes is amazing. Jesus and Christofer welcomed my husband and I each morning with our coffee and favorite juice as we entered the lounge. The selection for breakfast was fresh and the made to order eggs delicious. I can highly recommend this hotel. The location next to Park Plaza is perfect.

Javier Barros Sierra 540 Mexico City DF

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located 1.4 mi (2.3 km) from Centro Santa Fe, The Westin Santa Fe, Mexico City is within a 15-minute drive of Centro Medico ABC. This 259-room, 4.5-star hotel has 6 restaurants, a full-service spa, and an outdoor pool. Also near this Alvaro Obregon hotel are Teatro Zentrika and Anahuac University.


Dining

This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6 AM to noon.


Rooms

All of The Westin Santa Fe, Mexico City's 259 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect 32-inch LCD TVs with cable channels and DVD players, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, laptop-compatible safes, and ironing boards.


Property features

The Westin Santa Fe, Mexico City features a full-service spa, an outdoor pool, and a 24-hour fitness center. Parking is MXN 100 per night (MXN 180 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for MXN 1777 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a steam room, and a rooftop terrace.

Room options

Traditional Room, 2 Double Beds, City View

Full 2 | Sleeps 3

Premium Suite, 1 King Bed, City View

King 1 | Sleeps 3

Traditional Room, Accessible

King 1 | Sleeps 2

Premium Suite, 1 King Bed, Valley View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 541 reviews