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The St. Regis Mexico City

5.0 out of 5.0

Recent guest reviews

This is the second time we stay at this hotel in Mexico. The hotel is totally deluxe, with beautiful, new facilities, and a great location. The staff is terrifically helpful and friendly. The rooms are all spacious, clean and well appointed. My main compliant from both stays, was the cleanliness of the pool and spa: they got murky last year, and this time became frankly cloudy and were shut down one day. Even after that, they were still not crystal clear. One down note on leaving, they billed me for the whole stay--although it had already been paid on this site. Fortunately, I brought this to their attention. When leaving, I asked the porter for a taxi, instead he ordered the hotel SUV--which was twice as expensive.

An excellent place to stay several days for pleasure. Ample suites with all the amenities. The service throughout the hotel is extraordinarily helpful and friendly. First class restaurants and bars in the hotel. The location is very good, close to very nice areas of the city, with plenty of parks, museums and shops.

Since close friends had an engagement celebration in Mexico City, my wife and I decided to stay for the weekend in this modern, cosmopolitan hotel and make it a romantic getaway. The hotel is very well located on the famous Reforma Avenue and very close to upscale shops and restaurants and the fashionable Polanco area. The rooms are stunningly sleek and comfortable and have a cool control panel next to the bed that manages everything, including phone calls. Yet they are smallish in size, even though we were upgraded to an executive suite. The 15th story pool, spa and gym are ultra luxurious and afford a panoramic view of this world-class city. Next time we'll spend more time on this floor! The St. Regis butler service is a well known perk of this hotel chain and a phone charger and toothbrush we had forgotten back home were immediately provided upon request. Room service breakfast was also brought at the promised time and was delicious. However, we found check-in and doorman service was a bit slow and not very friendly. Overall, we very much enjoyed staying here. This hotel is a welcome addition to the Mexico City ultra luxury hotel scene that was the virtual fiefdom of the impeccable Four Seasons located nearby.

Excellent service, great location. Very nice rooms. However......Pool and spa and Kids play room are just ok...not wow and did not meet my expctations.

We had an absolutely wonderful time. The staff were very helpful and friendly. Most of them spoke English. The rooms were absolutely gorgeous!

Beautiful room, pleasant and responsive staff, wireless internet worked perfectly, convenient location, no complaints. Met or exceeded expections. Walked to park, restaurants, museums.

This hotel goes above and beyond in every way. From delivering coffee every morning to making sure you get a weather forecast with your morning wake up call, they think of everything. The gym is great. It is nicely located between the historic district and the popular Polanco.

excellent service and staff.price is uncompetitive, tough

Only good things to say about this excellent 5-star hotel in the heart of the Reforma. Perfect location for business and pleasure. Five star treatment from beginning to end! I highly recommend this property for a wonderful vacation.

Service maid it´s only 4*, needs to be more consistently !!!!

We had an absolutely wonderful stay at this hotel. One of those top hotel experiences which stick with you. I travel 15 times a year for pleasure and 25+ for work, this was one in my top 3 for this year! Great service and wonderful setting in DF.

We had an easy and fast check-in and nice escort to the room. The butler service was efficient and friendly as were the doormen and concierge. Our biggest problems were design issues: the showers flood into the main bath area, there are not enough hooks upon which to hang one's robes/suits/towels in the bath area, and the closet light blinks on and off whenever one walks by it. The bar had good service and a great terrace from which to view the goings ons on the Reforma. The service in the dining room is inconsistent, one day good, then next poor (and the waiter looked at the bill and made a foul remark when he discovered we left 10% for the poor service). We recommend eating at Charro for casual yet good food and Pujol for a great 'avant-garde' experience...enjoy!

Paseo De La Reforma 439 Mexico City DF

The St. Regis Mexico City places you within a 10-minute stroll of popular attractions such as The Angel of Independence Monument and U.S. Embassy. This 5-star hotel welcomes guests with 189 rooms and conveniences like a full-service spa, an indoor pool, and a health club. Located centrally in Mexico City, it's also close to Monumento a los Ninos Heroes and Parque Zoologico de Chapultepec.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.

Dining


The St. Regis Mexico City's 189 air-conditioned rooms provide minibars, free newspapers, and free bottled water. Guests can expect WiFi, wired Internet, and flat-screen TVs with cable channels and DVD players. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. In-room massages are available, and other amenities include laptop-compatible safes and desks.

Rooms


Property features

Guests of The St. Regis Mexico City enjoy a full-service spa, an indoor pool, and a health club. Parking is available for USD 8 per day (USD 8 per day for valet parking), and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and a rooftop terrace.

Room options

Executive Suite

King 1 | Sleeps 3

Luxury Suite

King 1 | Sleeps 3

Deluxe Room (Grand)

King 1 | Queen 2 | Sleeps 3

Guest reviews for The St. Regis Mexico City

Couples (5) Business (2) Family (1) Other (2) Friends (2)
5

a luxurious winter retreat

Couples

This is the second time we stay at this hotel in Mexico. The hotel is totally deluxe, with beautiful, new facilities, and a great location. The staff is terrifically helpful and friendly. The rooms are all spacious, clean and well appointed. My main compliant from both stays, was the cleanliness of the pool and spa: they got murky last year, and this time became frankly cloudy and were shut down one day. Even after that, they were still not crystal clear. One down note on leaving, they billed me for the whole stay--although it had already been paid on this site. Fortunately, I brought this to their attention. When leaving, I asked the porter for a taxi, instead he ordered the hotel SUV--which was twice as expensive.

By on Jan 3, 2014

5

excellent first clase hotel for pleasure or bussiness

Couples

An excellent place to stay several days for pleasure. Ample suites with all the amenities. The service throughout the hotel is extraordinarily helpful and friendly. First class restaurants and bars in the hotel. The location is very good, close to very nice areas of the city, with plenty of parks, museums and shops.

By on Oct 28, 2013

5

weekend getaway

Couples

Since close friends had an engagement celebration in Mexico City, my wife and I decided to stay for the weekend in this modern, cosmopolitan hotel and make it a romantic getaway. The hotel is very well located on the famous Reforma Avenue and very close to upscale shops and restaurants and the fashionable Polanco area. The rooms are stunningly sleek and comfortable and have a cool control panel next to the bed that manages everything, including phone calls. Yet they are smallish in size, even though we were upgraded to an executive suite. The 15th story pool, spa and gym are ultra luxurious and afford a panoramic view of this world-class city. Next time we'll spend more time on this floor! The St. Regis butler service is a well known perk of this hotel chain and a phone charger and toothbrush we had forgotten back home were immediately provided upon request. Room service breakfast was also brought at the promised time and was delicious. However, we found check-in and doorman service was a bit slow and not very friendly. Overall, we very much enjoyed staying here. This hotel is a welcome addition to the Mexico City ultra luxury hotel scene that was the virtual fiefdom of the impeccable Four Seasons located nearby.

By on Apr 24, 2013

4

good but not wow! still...very good

Families

Excellent service, great location. Very nice rooms. However......Pool and spa and Kids play room are just ok...not wow and did not meet my expctations.

By on Jan 4, 2013

5

total luxury

LGBT

We had an absolutely wonderful time. The staff were very helpful and friendly. Most of them spoke English. The rooms were absolutely gorgeous!

By on Jan 3, 2013

5

luxury and location

LGBT

Beautiful room, pleasant and responsive staff, wireless internet worked perfectly, convenient location, no complaints. Met or exceeded expections. Walked to park, restaurants, museums.

By on Dec 31, 2012

5

ruined for all other hotels

GetawayWithFriends

This hotel goes above and beyond in every way. From delivering coffee every morning to making sure you get a weather forecast with your morning wake up call, they think of everything. The gym is great. It is nicely located between the historic district and the popular Polanco.

By on Dec 8, 2012

5

business trip

BusinessTravelers

excellent service and staff.price is uncompetitive, tough

By on Jun 11, 2012

5

location, comfort, service & security

Couples

Only good things to say about this excellent 5-star hotel in the heart of the Reforma. Perfect location for business and pleasure. Five star treatment from beginning to end! I highly recommend this property for a wonderful vacation.

By on Jan 4, 2012

4

fantastic

BusinessTravelers

Service maid it´s only 4*, needs to be more consistently !!!!

By on Dec 2, 2011