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Stara Hamburgo

5.0 star property
Luxury hotel with a full-service spa and a fitness center

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Photo gallery for Stara Hamburgo

Breakfast, lunch, dinner served; international cuisine
Deluxe Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Property grounds
Breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Hamburgo No. 32, Col. Juárez, Mexico City, 06600
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, Museo de Cera
    ‪5 min walk‬
  • Place, Angel of Independence Monument
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for EXECUTIVE SUITE

EXECUTIVE SUITE | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

EXECUTIVE SUITE

  • 592 sq ft
  • Sleeps 3

View all photos for STARA SUITE

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

STARA SUITE

10.0 out of 10
Exceptional
(1 review)
  • 667 sq ft
  • Sleeps 3

View all photos for TERRACE SUITE

TERRACE SUITE | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

TERRACE SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • 602 sq ft
  • Sleeps 3

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About the neighborhood

Mexico City

Located in Reforma, Stara Hamburgo is within a 5-minute walk of popular attractions such as Paseo de la Reforma and Museo de Cera. This 5-star hotel has 60 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Reforma 222 - 2 min walk - 0.1 miles
  • Paseo de la Reforma - 3 min walk - 0.2 miles
  • Museo de Cera - 5 min walk - 0.3 miles
  • U.S. Embassy - 8 min walk - 0.5 miles
  • Angel of Independence Monument - 12 min walk - 0.7 miles

Getting around

  • Mexico City Buenavista Station - 9 min drive
  • Insurgentes Station - 9 min walk
  • Benito Juarez International Airport (MEX) - 25 min drive

Restaurants

  • ‪Wooow - ‬1 min walk
  • ‪Laboratorio Espresso - ‬1 min walk
  • ‪Pizzalianni's - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Expresso café - ‬2 min walk

About this property

Stara Hamburgo

Luxury hotel with a full-service spa and a fitness center
Guests staying at Stara Hamburgo enjoy access to a full-service spa, a gym, and a rooftop terrace. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 60 per vehicle one-way. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a conference center, a 24-hour business center, and a computer station.
Guests can expect free WiFi and 50-inch Smart TVs with satellite channels. Bathrooms offer designer toiletries and slippers, and Select Comfort beds with Egyptian cotton sheets and down comforters ensure a restful night. Sitting areas, minibars, and free local calls are other standard amenities.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 60 km
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 8:00 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar 32
  • Lobby Bar
  • Luna Bistro
  • Roof Garden

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Gym
  • Library
  • Shopping

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (1,615 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from August 1 2023 to December 31 2024 (dates subject to change).
The property will be renovating from August 1 2023 to May 31 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue(s)
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Sauna
  • Spa
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This property doesn't allow children 12 and younger (only guests older than 12 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Stara Hamburgo Adults Aparthotel Mexico City
Stara Hamburgo Adults Aparthotel
Stara Hamburgo Adults Mexico City
Stara Hamburgo Adults
Stara* Hamburgo Adults only
Stara Hamburgo Hotel Mexico City
Stara Hamburgo Hotel
Stara Hamburgo Mexico City
Stara Hamburgo

Frequently asked questions

Is a free cancellation option available at Stara Hamburgo?

Stara Hamburgo provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to see within easy reach of Stara Hamburgo?

This hotel is situated in Reforma within a short 4-minute walk of Paseo de la Reforma and also 13 minutes on foot from Angel of Independence Monument. You'll also find Palacio de Bellas Artes and Zócalo within a short drive.

Is there parking available at Stara Hamburgo?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Stara Hamburgo?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, Thai massages, couples treatments, and aromatherapy.

Does Stara Hamburgo include a casino on the premises?

No, Stara Hamburgo doesn't have a casino.

Is there an indoor pool at Stara Hamburgo?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Stara Hamburgo?

This boutique hotel offers many amenities for couples, including in-room massages as well as a bar and a restaurant with al fresco dining.

Does Stara Hamburgo have a hot tub?

No, but this hotel does have a sauna.

Does Stara Hamburgo have a restaurant that serves breakfast?

Yes, Stara Hamburgo has 2 cafes, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Stara Hamburgo allow pets to stay free of charge?

No, pets and service animals aren't allowed at Stara Hamburgo.

Does Stara Hamburgo have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Stara Hamburgo?

The closest major airport to Stara Hamburgo is Benito Juarez International Airport (MEX), which is 7.3 mi away (25 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 25.2 mi away (49-minute drive).

Are there rooms with balconies at Stara Hamburgo?

Yes, some guestrooms at Stara Hamburgo offer a terrace and may feature city views.

Does Stara Hamburgo have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Stara Hamburgo.

Stara Hamburgo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 201 reviews
Rating 8 - Good. 37 out of 201 reviews
Rating 6 - Okay. 13 out of 201 reviews
Rating 4 - Poor. 4 out of 201 reviews
Rating 2 - Terrible. 7 out of 201 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Miguel

Liked: Cleanliness, room comfort

Part time front desk

This was my second time staying at this property. I like its style and comfort and above all I love the location. The complaint I have was that its front desk is only staffed part time. I'm not sure if it's Low season but the hotel was deserted. Other than the Porter there were days I didn't see another soul. I had an issue with the tablet that comes with every room. It helps you control TV, lights, fan, etc. It stopped working and I couldn't get fan to work. But there was no one at front desk to help me. The room was hot because there's no central air conditioning. There is a cooling unit that does a decent job cooling the room but it's not central air. Tip: if you arrive really late or need to check out very early call ahead so you don't end up without someone at the front desk. The property is closed doors at night but just knock and the Porter will let you in. Overall I would recommend this hotel and would stay here again so long as they have sales. Regular price is a bit high.
Bathroom sink
Bathroom shower
Great water pressure
Bedroom comfy bed
Stayed 3 nights in Jul 2023

10/10 Excellent

Christine, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay. The hotel is in a great location and there are some great dining options within walking distance nearby. The staff was really helpful and I recommend this hotel for solo travellers.

10/10 Excellent

Andrew, MEXICO

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A very modern concept under a classic construction. The restaurant menu at the roof top is a bit limited in terms of food options
Stayed 4 nights in May 2023

8/10 Good

Martha

Stayed 5 nights in May 2023

10/10 Excellent

Jennifer, Miami

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I had a very pleasant stay. The property and room was sparkling clean and confortable. They have excellent customer service.
Stayed 4 nights in Apr 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Timothy John

Business traveler
Liked: Cleanliness, room comfort

Almost a great place to stay

This is an interesting hotel, I’ve stayed there quite a few times and nothing changes. The building is beautiful and the hotel and rooms are as nice as any 4 or 5 star hotel in CDMX. So why does nobody stay here ? I can only think it’s because the ambiance is austere, it’s just not a happy place. The ground floor has a restaurant, never open, a shop, never open and a great coffee bar, never open. When you check in they make you sign a 3 page official document with the rules and regulation ! The restaurant on the roof is really nice, too bad the food doesn’t match. I was there twice and was only 1 other person both times. The location is ok but not great since it’s on a 1 way street and it quite a way to get onto it, if you’re coming from the opposite direction. All in all it’s a beautiful hotel with very large, nice rooms but it’s not a happy place to stay.
Stayed 1 night in Apr 2023

4/10 Poor

Yolanda

Traveled with group
Disliked: Cleanliness, amenities
Charged for 3 person but didn’t prep room for 3 (glasses, towels, coffee, water, coffee pods and cups…). Never cleaned the floor in living room. Had to leave a note to request clean glasses after asking twice I’m person. Beds were smaller than described. Welcoming letterhead said Deluxe suite w hen I booked Executive suite… I could go on. Concierge was very friendly and Shay’s willing to assist.
Stayed 4 nights in Mar 2023

4/10 Poor

Jean-Christian

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Check in was complex. was asked to sign a three page contract in Spanish. Check ou was not good either. I had to insist to receive proof that i was being reimbursed for the deposit and to be given a proper invoice.
Stayed 1 night in Feb 2023

4/10 Poor

Megan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was overall fine but the air conditioning unit is loud and don’t forget to bring a toothbrush or they will charge you for it. The concierge should clarify the cost before sending to room as I’ve never been charged for a toothbrush in any hotel I have stayed. The breakfast was ok but nothing special. Probably won’t return as there are so many other places to stay in Mexico City. The location is great .
Stayed 1 night in Feb 2023

10/10 Excellent

Alec

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great hotel and great location. Staff was great, welcomed us and helped us with all of our bags as soon we got there. Very clean and quite hotel I will definitely be staying at this hotel again. Good neighborhood As well, lots of places to go eat around the corner.

10/10 Excellent

Eleanor

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay overall.

10/10 Excellent

Astrid

Business traveler
Liked: Cleanliness, room comfort
Great room. Super comfy beds. Top clean, modern - gave us a welcome note and cookies 😍
Stayed 1 night in Dec 2022

10/10 Excellent

Sung Hae

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Roberto

Stayed 2 nights in Nov 2022

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately our stay was not the best. Phone did now work. The AC did not work. They had this control that monitor everything with no instructions. No Menus in the room . Everytime we needed something we had to go down. They even left the food in refrigerator from prior stay. So disappointed.
Stayed 2 nights in Nov 2022

10/10 Excellent

juan francisco

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpios modernos puedo decir que casi excelente
Stayed 3 nights in Nov 2022

8/10 Good

Luis

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2022

4/10 Poor

Martha

Traveled with partner
Disliked: Cleanliness
The room was not clean.
Stayed 2 nights in Nov 2022

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
nice spot, not far from some of my favorite places to eat in cdmx. clean. staff was friendly and helpful. the feel was a little stiff but the price was great so no complaints.
Stayed 1 night in Nov 2022

8/10 Good

Yolette

Business traveler
Liked: Cleanliness, room comfort

Some details... AC !

I really missed Air Conditioning... the room got very hot at night so I had to open the windows but noise was very uncomfortable... so
Stayed 3 nights in Nov 2022

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities
Facilities were okay, communication with the staff was confusing: they had no idea of the reservation and then, they offered late check out on arrival and then refused to offer it, so I had to change plans which was unfortunate
Stayed 1 night in Nov 2022

10/10 Excellent

Luis

Stayed 1 night in Nov 2022