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Recent guest reviews

When I booked the price was different than what I was charged... I didn't get a screenshot, but is there anyway to claim ?

staff very friendly. will recommend.

Service was EXCELLENT

The Sofitel Mexico City is a very elegant, new, skyscraper-style hotel. I stayed in the base level room and it still was quite nice and was on the 25th floor with very expansive views. The room was adequate sized and had a very nice bed, was appropriately clean and had delightful L’Occitane bathroom amenities. I loved the indoor pool and the Cityzen bar on the 38th floor—what tremendous views! Balta restaurant was also a good choice for breakfast and lunch. My only complaint is that for a five star hotel (and very expensive) they don’t offer nightly turndown service unless you call and ask. It should be proactively offered for a hotel of this caliber.

I will be back

😊

Location, service, cleaniness, were the main things I liked most

Everything was great except the food. Room service needs to step it up!

297 Avenue Paseo de la Reforma Mexico City CDMX

Hotel highlights

  • Walking distance to Paseo de la Reforma and The Angel of Independence Monument
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Cuauhtemoc within a 5-minute walk of The Angel of Independence Monument, Sofitel Mexico City Reforma is within 2 miles (3 km) of other popular sights like Castillo de Chapultepec. This 5-star hotel has 275 guestrooms and offers an indoor pool, free in-room WiFi, and a gym.


Dining

Enjoy dining at one of 2 onsite restaurants including BALTA, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 11:30 AM.


Rooms

Guests can expect to find LED TVs and stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer designer toiletries. Minibars, coffee makers, and safes are other standard amenities.


Property features

Built in 2019, the brand new Sofitel Mexico City Reforma offers an indoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 11 per night. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. This luxury hotel also has conference space.

Room options

Luxury Room, 1 King Bed, Business Lounge Access, View (Skyline View)

1 King Bed | Sleeps 3

Club Suite, 1 King Bed, Business Lounge Access, View (Prestige, Angel of Independence View)

1 King Bed | Sleeps 3

SUPERIOR ROOM, Club Millesime Access, 1 King bed (city skyline view)

1 King Bed | Sleeps 2

Suite, 1 King Bed (Prestige)

1 King Bed | Sleeps 3

Guest reviews for Sofitel Mexico City Reforma

Everyone (4) Couples (5)
3
Partner Couples

When I booked the price was different than what I was charged... I didn't get a screenshot, but is there anyway to claim ?

By on Jul 22, 2022

5
Partner Couples

staff very friendly. will recommend.

By on Apr 26, 2022

Review comment responded on May 9, 2022

Bonjour ANGEL, It brings me joy to read your wonderful review and know that your visit was flawless. We hope that we get to greet you again in the near future. Best regards, José Manuel Delgado Director of Quality & Guest Experience

5
Partner Couples

Service was EXCELLENT

By on Nov 29, 2021

Review comment responded on Dec 10, 2021

Bonjour Josef, It is a true pleasure to read your review and know that you had a marvelous stay with us. Best regards, José Manuel Delgado Guest Relations & Quality Manager

5
Everyone

The Sofitel Mexico City is a very elegant, new, skyscraper-style hotel. I stayed in the base level room and it still was quite nice and was on the 25th floor with very expansive views. The room was adequate sized and had a very nice bed, was appropriately clean and had delightful L’Occitane bathroom amenities. I loved the indoor pool and the Cityzen bar on the 38th floor—what tremendous views! Balta restaurant was also a good choice for breakfast and lunch. My only complaint is that for a five star hotel (and very expensive) they don’t offer nightly turndown service unless you call and ask. It should be proactively offered for a hotel of this caliber.

By , from Columbia on Oct 31, 2021

5
Everyone

I will be back

By on Oct 28, 2021

Review comment responded on Oct 29, 2021

Bonjour Hilario, It is a true joy to know that you had a lovely stay at Sofitel Mexico City Reforma. We hope that we get to welcome you back very soon! José Manuel Delgado Guest Relations & Quality Manager

5
Business Business

😊

By on Oct 17, 2021

Review comment responded on Oct 17, 2021

Bonjour Eduardo, En nombre de la familia Sofitel Mexico City Reforma, le agradezco ampliamente por su reseña con respecto a su visita. ¡Lo esperamos muy pronto de regreso! José Manuel Delgado Guest Relations & Quality Manager

5
Partner Couples Business Business

Location, service, cleaniness, were the main things I liked most

By on Oct 17, 2021

Review comment responded on Oct 17, 2021

Bonjour Eduardo, It is an absolute joy to know that you've had an incredible stay at Sofitel Mexico City Reforma. We hope that we get to welcome you back very soon! Best regards, José Manuel Delgado Guest Relations & Quality Manager

5
Everyone

By on Oct 4, 2021

5
Partner Couples

Everything was great except the food. Room service needs to step it up!

By , from Mexico City on Mar 17, 2020

4
Everyone

By on Jan 18, 2020

Review comment responded on Jan 18, 2020

Dear guest, Thank you for staying with us. We appreciate your feedback ! Hope to see you back soon ! have an excellent day. Best .! Sofitel Mexico City Reforma Team

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