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Sheraton Mexico City Santa Fe

4.5 star property

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Calle Guillermo González Camarena # 200, Mexico City, 01210
  • Place, Financial Area
    ‪1 min walk‬
  • Place, Samara Shops
    ‪3 min walk‬
  • Place, Expo Santa Fe Mexico
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪54 min drive‬

Room options

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Hilton Mexico City Santa Fe

About the neighborhood

Mexico City

Located in Santa Fe within a short walk of Samara Shops, Sheraton Mexico City Santa Fe is within a mile (2 km) of Expo Santa Fe Mexico. This 4.5-star hotel welcomes guests with 190 rooms and conveniences like free self parking, a gym, and a conference center.

What's nearby

  • Financial Area - 1 min walk - 0.1 miles
  • Samara Shops - 3 min walk - 0.2 miles
  • Expo Santa Fe Mexico - 10 min walk - 0.6 miles
  • Santa Fe Center Mall - 15 min walk - 0.8 miles
  • Parque La Mexicana - 19 min walk - 1.0 mile

Getting around

  • Santa Fé Station - 15 min walk
  • Mexico City Buenavista Station - 35 min drive
  • Benito Juarez International Airport (MEX) - 44 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪Giornale - ‬1 min walk
  • ‪Los Cócteles de Virreyes - ‬2 min walk
  • ‪Cúa - ‬7 min walk

About this property

Sheraton Mexico City Santa Fe

Sheraton Mexico City Santa Fe offers a gym, a sauna, and WiFi in public areas. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a conference center, a business center, and a computer station.
47-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and bathrobes, and beds sport premium bedding. Sofa beds, sitting areas, and minibars are also standard.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 7 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cardon
  • Cardon Bar

Things to do

  • Gym
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (12,396 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Ballroom
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 47-inch LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per stay, plus a one-time cleaning fee of USD 50
  • Dogs only
  • 1 total (9 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Fee for in-room wireless internet: USD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15 per 24-hour period (rates may vary)
  • Valet parking fee: USD 7 per night
  • Pet fee: USD 50 per pet, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Sheraton Hotel Mexico City Santa Fe
Sheraton Mexico City Santa Fe
Sheraton Santa Fe Mexico City
Mexico City Sheraton
Sheraton Mexico City
Sheraton Santa Fe, Mexico City
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Santa Fe Mexico City Hotel
Sheraton Mexico City Santa Fe Hotel
Sheraton Mexico City Santa Fe Hotel
Sheraton Mexico City Santa Fe Mexico City
Sheraton Mexico City Santa Fe Hotel Mexico City

Frequently asked questions

What's there to do within easy reach of Sheraton Mexico City Santa Fe?

This hotel is situated in Santa Fe, just steps from Samara Shops. You'll also find Expo Santa Fe Mexico and Santa Fe Center Mall less than a mile away.

Will I be able to park at Sheraton Mexico City Santa Fe?

Yes, self parking is offered for free at the hotel. Valet parking is available for USD 7 per night. Wheelchair-accessible parking is also available for guests.

Does Sheraton Mexico City Santa Fe have luxury amenities?

Yes, guests can indulge in luxuries such as a sauna, a restaurant, and a bar/lounge at this hotel.

Does Sheraton Mexico City Santa Fe have a casino at the property?

No, Sheraton Mexico City Santa Fe doesn't have a casino.

Will I find an indoor pool at Sheraton Mexico City Santa Fe?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Sheraton Mexico City Santa Fe?

Amenities that appeal to couples at this hotel include 24-hour room service, premium bedding, and a minibar.

Are there hot tubs at Sheraton Mexico City Santa Fe?

No, but this hotel does have a sauna.

Does Sheraton Mexico City Santa Fe feature a restaurant that includes a breakfast menu?

Yes, Sheraton Mexico City Santa Fe serves buffet breakfast for a surcharge each morning at Cardon.

Will Sheraton Mexico City Santa Fe allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Sheraton Mexico City Santa Fe for a fee of USD 50 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Sheraton Mexico City Santa Fe?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Sheraton Mexico City Santa Fe?

The closest major airport to Sheraton Mexico City Santa Fe is Benito Juarez International Airport (MEX), which is 14.8 mi away (44 minutes by car). Another top airport is Toluca, Estado de Mexico (TLC-Toluca Intl.), which is located 27.1 mi away (44-minute drive).

Can I book a room with a balcony at Sheraton Mexico City Santa Fe?

No, there aren't any guestrooms with balconies at Sheraton Mexico City Santa Fe.

Does Sheraton Mexico City Santa Fe have a wedding venue?

Take advantage of the wedding venue at Sheraton Mexico City Santa Fe if you plan to say "I do" during your trip.

Sheraton Mexico City Santa Fe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 182 out of 278 reviews
Rating 8 - Good. 72 out of 278 reviews
Rating 6 - Okay. 14 out of 278 reviews
Rating 4 - Poor. 5 out of 278 reviews
Rating 2 - Terrible. 5 out of 278 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
La comida saludable, la atención
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien siempre en este hotel, el cuarto es muy amplio y muy cómodo para ir con dos niños. La atención es muy buena, pero sobre todo Victor tiene un gran espíritu de servicio y excelencia con todos siempre.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great hotel
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuarto muy cómodo y el personal del hotel muy amable y servicial
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención. Los cuartos muy amplios, cómodos y limpios.
Stayed 5 nights in May 2021
Verified

10/10 Excellent

Laurencio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch 👍, just fox AC pls!

This hotel is fantastic. Ample very complete gym. And currently they are hosting Orange theory sessions on site too. (Note this is temporary as the orange gym site nearby is closed) but hope they keep it even as a reduce option. But as stated they Sheraton gym is very complete, just no classes pr coaching. Rooms are ample, clean, modern, great size tv and very comfortable firm bed. My problem was the AC never cooled the room. I opted to have it off as it was cooler that way. Front desk assured they would check AC in room 614. The walk in shower is spotless, ample and with great water pressure. Toiletries is what brings up this hotel. A disposable razor is already there. Great restaurant, currently with limited menu. Also a great lounge bar once covid guidelines allow opening. A coffee place, pharmacy and other restaurants are a very short walk from the hotel. Common areas with water features are very well kept and relaxing. And then comes the value for your money, which is the reason of my rating. I loved my time here ( once the AC gets fixed, this hotel will be flawless) ❤
Ample room with sofa
Great bed and good size tv
Ample shower
View
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opcion, muy amplios los cuantos
Stayed 1 night in Apr 2021
Verified

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid Stay

Amazing staff, great service, and all around nice experience.
Stayed 3 nights in Apr 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno!
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención del personal
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Aceptable

Estuvo bien, personal amable. Las clases se gym a las 06:00 am con.musica a todo volumen no es agradable. Definitivamente el.hotel necesita se remidelado.
Stayed 4 nights in Mar 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente en lo general y con muy buen trato de su personal Muy recomendable
Stayed 3 nights in Mar 2021
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno!

Cómodo, habitación amplia, servicio excelente.
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lindo hotel, con personal muy dedicado y atentos. La habitación que me fue asignada – 801 – tenía una vista panorámica impresionante! La tina de hidromasaje también es muy relajante. El sistema de aire acondicionado funcionaba muy bien y además las ventanas tienen una pequeña apertura en su parte inferior que permite la circulación de aire, algo que se aprecia mucho en tempos de pandemia. Sobre servicios, es difícil calificarlos porque esta misma pandemia ha impedido que el hotel pudiera presentarme la totalidad de lo que ofrecen. Directamente no tienen alberca, pero mismo que tuvieran no seria posible utilizarla por impedimento de ley en el momento. Solo haría algunas observaciones respecto a mi estancia – en las noches veía flashes de luz desde la calle hacia mi habitación – de hecho, a todo el hotel – y creo que era la vigilancia del edificio enfrente – pero es algo molesto. La SmartTV se conecta correctamente al teléfono, pero existen restricciones de uso. Por ejemplo, no podía escuchar música al menos que la tele estuviera forzosamente en una pantalla fija de la tele. Lo mismo ocurre con streaming, que está limitado a Netflix y YouTube, excluyendo otras opciones de servicios que uno podria tener (como Disney ). Tras 2 días de estancia, las opciones de entretenimiento disponibles se volvieron algo aburridas. De cualquier forma, un muy buen hotel, seguramente. Muy recomendable!
Stayed 2 nights in Feb 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene un jardín bonito, muy propio para que las mascotas caminen
Stayed 1 night in Dec 2020
Verified

8/10 Good

QueensNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is pretty safe, lots of good restaurants. Rooms are clean
Stayed 3 nights in Nov 2020
Verified

10/10 Excellent

Mariomonetti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located Safe and beautiful area walking distance of most restaurants
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena habitacion, incluia desayuno pero falta mejorar el sabor , en cuanto a la javitacion muy buena habitacion y amabilidad del hotel
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Pague el servicio de valer parking. Y no hice uso de él. Pero el resto de los servicios estuvo excelente.
Stayed 1 night in Nov 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

El hotel muy bien. Solo no me aceptaran el desayuno incluido en la reserva.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención personalizada es excelente . Tienen todos los protocolos de sanitizacion muy bien establecidos por lo que te brinda seguridad . Lo recomiendo micho
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

ANA PAULA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción

Excelente servicio y atención
Stayed 1 night in Aug 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next facility, clean and staff was friendly. Nothing especially different from other Sheratons.
Stayed 7 nights in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is remodeling the dining area. Breakfast was ok not many choices.
Stayed 4 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Its OK, but comparing the price, I will recommend Royal Solaris which I stayed a few days ago.
Stayed 1 night in Feb 2020

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