Classic Room
from $100
Sheraton Mexico City Maria Isabel Hotel
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 50 reviews
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Recent guest reviews
We had a horrible experience at the Sheraton Maria Isabel. Upon arriving, they gave us a room which smelled like it was paint with spray can... and which hallways getting to the room smelled like mold and old wet cloth... we go down to the lobby to request a change of room and they were going to give us a room in the same area... I have asthma and I would have been with asthma attacks during my stay there... the solution was to pay 30 dollars more a night for a better room in the "new" area... I was so exhausted that we decided to pay that and call it a day... we get to the room, not too bad, comfortable, great view of El Angel de la Independencia so we figured it would be a great stay after all. well, it was not, concierge offer his assistance to let us down with not even trying to do his job (which we did) room service food came cold and not cook to the terms we requested, coffee machine did not work and they didn't / couldn't do anything about it and so on... to name a few...
We stayed at this hotel for 10 nights. Everything was fine but their rooms do NOT include WIFI which made everything very inconvenient!!
We expend most time out the hotel. But the people (worker),were very nice.
In Reforma Ave. Just in front of the "Angel". Hip on hip off bus stops just across the street.
Found blood all over room. In comforter, pillow casings, sheets and bathroom walls. Didn't even have manager call me to apologize nor offer a change room. All they did was clean it. I was too busy to make a fuzz about it. . Crazy... wow.
Wonderful place. Incredible service and a very warm staff
I honestly expected more of the Sheraton Maria Isabel due to its prime location right across from the world renown Angel de la Independencia monument. In my opinion, it's just an OK hotel which caters to tourists. Their staff really do go "the extra mile" to please guests, no doubt about it! The building itself is in pretty bad shape; it's pretty old with a touch of modernity here and there; the windows are beat up and the tiny pool was quite disappointing. Yet, the cleanliness is not questioned. They offer tour packages at reasonable prices. We took the one to the Teotihuacan pyramids. We chose to go on a private tour to feel safe and to learn more about the site. Disappointing, to say the least! The tour guide,+ Sr Gustavo Gomez, claimed to have worked there for nearly 30 years but all he did was to talk about his personal life; how lucky he has been for being so fit and attractive, and at one point, he got a phone call and told us it was his mistress!!! Very unprofessional! He also demanded that our kids would look at him and pay attention to his explanations but I think he lacked the expertise to talk to them. He lacked the vocabulary to engage them. The best thing was to get to Teotihuacan safely in a nice car but I would not recommend going with him.
Great service, good room, clean and neat. In the center of DF life. Saturday nights, and Sunday morning you can jog, walk or bike in the Reforma Ave, because is closed for sports activities. A lot of restaurants around Great stay
Plenty of restaurants and convenience stores within walking distance. Comfortable bed, bathtub and a window that opens for fresh air. Very helpful English speaking staff. Starbucks located just outside the hotel.
Nice experience. well kept and great staff. Rooms are nice and confortable. Although in front of busy street, room was very quiet
Had to change rooms twice due to excessive noise and or broken shower, broken curtains. First 2 rooms were in older tower. Confusion checking in First night. 2nd night a man tried to rob us in front of hotel, my husband and I got sick after eating in restaurants recommended by the hotel, spent US$280 for a doctor who came to our room and gave my husband a shot. But staff were polite
The place is with in 10-15 minutes car drive from the main tourist attractions. The location is hard to beat. The hotel is also walking distance to many good places to eat. Reforms is lovely and safe.
Good location, Good price the building is getting old but it is not a big deal
I had read many complaints about this hotel. Many people said that it was in desperate need of a renovation. Before going arrival I was a bit wary of this. We stayed in one of the 'unrenovated' rooms and I found it to be very comfortable. The decor might be 20 or so years old, but it was all very tasteful and in good condition and clean. AND the bed was extremely comfortable. Everyone at the front desk and the bellboys were personable and helpful. And I think we paid less than $100/night. Who can complain about that. And the location can not be beat.
Services quite good the people working there were exceptional. I speak Spanish in addition to English but did not need to use it because everyone just about spoke English. If you want a decent price in the thick of it all, this is the place.
Everything was very good but the internet was a disaster and the tv had no volume i had to contact customer service everyday
Was ok. No extraordinary, not ordinary... Rug can use some cleaning. Magnetic card didn't work last night. Curtains didn't close completely.
Two pleasent days, enjoyed the breakfast, the lobby bar and "Mariachi" music.
Great location with the statue out front and within walking distance of several great restaurants. Area felt very safe. There was a bar inside with live Mariachi bands the night we were there (Saturday).
The hotel was perfect, we stayed there before, and the service is pretty good, how ever i rented a car in cancun and i got the wrong location and avis wnated to charge more money for taxes, so i did not take the car rental, I called the insurance company for my refund and i havent Heard from them. If you can help it would be greatly appreciated thanks Adriana Hart
Hotel highlights
- Steps from The Angel of Independence Monument and U.S. Embassy
- Onsite dining
- Outdoor pool
- 24-hour health club
Sheraton Mexico City Maria Isabel Hotel is adjacent to popular attractions such as The Angel of Independence Monument and U.S. Embassy. This 756-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Centrally located in Cuauhtemoc, the hotel is also a short walk from British Embassy and Diana the Huntress Fountain.
Dining
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
Rooms
All of Sheraton Mexico City Maria Isabel Hotel's 756 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Safes, phones, and ironing boards are also available.
Property features
At Sheraton Mexico City Maria Isabel Hotel, guests enjoy an outdoor pool, a 24-hour health club, and a sauna. Valet parking is available for MXN 155 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, conference space, and a business center.
Guest reviews for Sheraton Mexico City Maria Isabel Hotel
perfect location but the amenities are a hassle
Everyone
We had a horrible experience at the Sheraton Maria Isabel. Upon arriving, they gave us a room which smelled like it was paint with spray can... and which hallways getting to the room smelled like mold and old wet cloth... we go down to the lobby to request a change of room and they were going to give us a room in the same area... I have asthma and I would have been with asthma attacks during my stay there... the solution was to pay 30 dollars more a night for a better room in the "new" area... I was so exhausted that we decided to pay that and call it a day... we get to the room, not too bad, comfortable, great view of El Angel de la Independencia so we figured it would be a great stay after all. well, it was not, concierge offer his assistance to let us down with not even trying to do his job (which we did) room service food came cold and not cook to the terms we requested, coffee machine did not work and they didn't / couldn't do anything about it and so on... to name a few...
no wifi!!
Everyone
We stayed at this hotel for 10 nights. Everything was fine but their rooms do NOT include WIFI which made everything very inconvenient!!
hotel nice location
Everyone
We expend most time out the hotel. But the people (worker),were very nice.
good located
Everyone
In Reforma Ave. Just in front of the "Angel". Hip on hip off bus stops just across the street.
blood in pillow casings, sheets and restroom.
Everyone
Found blood all over room. In comforter, pillow casings, sheets and bathroom walls. Didn't even have manager call me to apologize nor offer a change room. All they did was clean it. I was too busy to make a fuzz about it. . Crazy... wow.
Everyone
Wonderful place. Incredible service and a very warm staff
expected more
Everyone
I honestly expected more of the Sheraton Maria Isabel due to its prime location right across from the world renown Angel de la Independencia monument. In my opinion, it's just an OK hotel which caters to tourists. Their staff really do go "the extra mile" to please guests, no doubt about it! The building itself is in pretty bad shape; it's pretty old with a touch of modernity here and there; the windows are beat up and the tiny pool was quite disappointing. Yet, the cleanliness is not questioned. They offer tour packages at reasonable prices. We took the one to the Teotihuacan pyramids. We chose to go on a private tour to feel safe and to learn more about the site. Disappointing, to say the least! The tour guide,+ Sr Gustavo Gomez, claimed to have worked there for nearly 30 years but all he did was to talk about his personal life; how lucky he has been for being so fit and attractive, and at one point, he got a phone call and told us it was his mistress!!! Very unprofessional! He also demanded that our kids would look at him and pay attention to his explanations but I think he lacked the expertise to talk to them. He lacked the vocabulary to engage them. The best thing was to get to Teotihuacan safely in a nice car but I would not recommend going with him.
nice hotel in the heart of mexico city
Everyone
Great service, good room, clean and neat. In the center of DF life. Saturday nights, and Sunday morning you can jog, walk or bike in the Reforma Ave, because is closed for sports activities. A lot of restaurants around Great stay
great location
Everyone
Plenty of restaurants and convenience stores within walking distance. Comfortable bed, bathtub and a window that opens for fresh air. Very helpful English speaking staff. Starbucks located just outside the hotel.
great hotel in reforma
BusinessTravelers
Nice experience. well kept and great staff. Rooms are nice and confortable. Although in front of busy street, room was very quiet
