Great property. Very friendly staff
The hotel is close to everything, and we love that. We will come back to stay here
The Staff and the Conditions, also the great location
When we say Sheraton is synonymous of the best. Glad to stay , twice, at Sheraton in a week
The hotel has the best location in the entire city. It centered in one of the most exclusive areas of the capital city, nearby banks, embassies, shopping centers and restaurants. Easy access to the airport and major tourist attractions. The service from the moment you arrive is excellent. The room was specious, clean, excellent room service and housekeeping. Breakfast catered to different tastes. Excellent food in the restaurant. I would rent at the same location with no hesitation.
Location , security ( very close to US embassy , lots of police and hotel security) clean, hospitable The only downside is that dryers were very old and sticky No toothpaste
Loved my stay!! Can’t wait to go back!! The hotel is in a great area in the middle of everything. I had an Amazing view of the Angel De Independencia. Hotel staff are so nice and helpful. I think they could work on the service from the lobby bar bartender.
The kids really enjoyed the pool that was on the roof garden. The adults enjoyed the live music at night.
We enjoyed the restaurants on the property and the mariachi show in the bar as well. The staff is friendly and super helpful.
Nothing special about this Property location is the best
Service was horrible.... all the employees were very rude. I got charged the wrong amount twice at the lobby bar ( the server charged more tip than what I told) I got charged $45 per night for an “extra guest” (this wasn’t advertised anywhere on my reservation nor the hotel site) then I got charged for internet. Hotel room is small and old. They didn’t clean my room one day. Horrible horrible experience.
Everybody there was very nice. Excellent customer service skills. People was always ahead of our necessities. Sandra at the restaurant, gave us a wonderful attention, very kind person, she explained us everything we didn't know about mexican food and also told us a good places to visit. Raul at the bar was very nice too , always paying attenrion to our needs. There is specially one person at the entrance, I don't remember his name, he wears glasses, he is the best person we ever met. Thanks to everybody but specially to this three poeple because you make us enjoy our stay in Mexico at Sheraton Maria Isabel.
The staff was pleasant and attentive. However, the air conditioner was not working. Maintenance replaced the motor, but the room did not cool down. I had been on a very draining business trip and was extremely tired. After two visits from maintenance, I did not have the energy to have people over again. At check out I voiced my situation to the front desk. There was no acknowledgement of my inconvenience except that they would report the problem. I asked for something to be done. The manager said I should have called them again to have the problem fixed, and said he would make an adjustment for a future visit. There was no acknowledgement of my physical and mental tiredness. I am very disappointed, because the staff in general was nice and attentive.
Located in Reforma, Sheraton Mexico City Maria Isabel Hotel is next to popular attractions like The Angel of Independence Monument and U.S. Embassy. This 756-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.
All 756 rooms feature minibars, coffee makers, and free bottled water. Guests can expect WiFi and 32-inch flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available.
At Sheraton Mexico City Maria Isabel Hotel, guests enjoy features like an outdoor pool, a 24-hour gym, and a sauna. Valet parking is MXN 170 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for MXN 1400.00 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include WiFi in public areas, conference space, and a business center.
Great property. Very friendly staff
The hotel is close to everything, and we love that. We will come back to stay here
The Staff and the Conditions, also the great location
When we say Sheraton is synonymous of the best. Glad to stay , twice, at Sheraton in a week
The hotel has the best location in the entire city. It centered in one of the most exclusive areas of the capital city, nearby banks, embassies, shopping centers and restaurants. Easy access to the airport and major tourist attractions. The service from the moment you arrive is excellent. The room was specious, clean, excellent room service and housekeeping. Breakfast catered to different tastes. Excellent food in the restaurant. I would rent at the same location with no hesitation.
Location , security ( very close to US embassy , lots of police and hotel security) clean, hospitable The only downside is that dryers were very old and sticky No toothpaste
