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Recent guest reviews

When we say Sheraton is synonymous of the best. Glad to stay , twice, at Sheraton in a week

The hotel has the best location in the entire city. It centered in one of the most exclusive areas of the capital city, nearby banks, embassies, shopping centers and restaurants. Easy access to the airport and major tourist attractions. The service from the moment you arrive is excellent. The room was specious, clean, excellent room service and housekeeping. Breakfast catered to different tastes. Excellent food in the restaurant. I would rent at the same location with no hesitation.

Location , security ( very close to US embassy , lots of police and hotel security) clean, hospitable The only downside is that dryers were very old and sticky No toothpaste

Loved my stay!! Can’t wait to go back!! The hotel is in a great area in the middle of everything. I had an Amazing view of the Angel De Independencia. Hotel staff are so nice and helpful. I think they could work on the service from the lobby bar bartender.

The kids really enjoyed the pool that was on the roof garden. The adults enjoyed the live music at night.

We enjoyed the restaurants on the property and the mariachi show in the bar as well. The staff is friendly and super helpful.

Nothing special about this Property location is the best

Service was horrible.... all the employees were very rude. I got charged the wrong amount twice at the lobby bar ( the server charged more tip than what I told) I got charged $45 per night for an “extra guest” (this wasn’t advertised anywhere on my reservation nor the hotel site) then I got charged for internet. Hotel room is small and old. They didn’t clean my room one day. Horrible horrible experience.

Everybody there was very nice. Excellent customer service skills. People was always ahead of our necessities. Sandra at the restaurant, gave us a wonderful attention, very kind person, she explained us everything we didn't know about mexican food and also told us a good places to visit. Raul at the bar was very nice too , always paying attenrion to our needs. There is specially one person at the entrance, I don't remember his name, he wears glasses, he is the best person we ever met. Thanks to everybody but specially to this three poeple because you make us enjoy our stay in Mexico at Sheraton Maria Isabel.

The staff was pleasant and attentive. However, the air conditioner was not working. Maintenance replaced the motor, but the room did not cool down. I had been on a very draining business trip and was extremely tired. After two visits from maintenance, I did not have the energy to have people over again. At check out I voiced my situation to the front desk. There was no acknowledgement of my inconvenience except that they would report the problem. I asked for something to be done. The manager said I should have called them again to have the problem fixed, and said he would make an adjustment for a future visit. There was no acknowledgement of my physical and mental tiredness. I am very disappointed, because the staff in general was nice and attentive.

The area was great! Close to most attractions or there was good transportation

Location is amazing! Multiple events in the square, dedicated bike lanes pass right next to the hotel. Walking distance to busy restaurants and bars.

Excellent location. Clean and comfortable. It also felt very safe. For my taste, a bit too big, which makes it feel somewhat impersonal. I didn't like that there was construction happening in the lobby, although I understand the need.

Paseo de la Reforma 325 Mexico City CDMX

Hotel highlights

  • Steps from Paseo de la Reforma and The Angel of Independence Monument
  • Onsite dining
  • Outdoor pool
  • 24-hour health club

Located in Reforma, Sheraton Mexico City Maria Isabel Hotel is next to popular attractions like The Angel of Independence Monument and U.S. Embassy. This 756-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

All 756 rooms feature minibars, coffee makers, and free bottled water. Guests can expect WiFi and 32-inch flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available.


Property features

At Sheraton Mexico City Maria Isabel Hotel, guests enjoy features like an outdoor pool, a 24-hour health club, and a sauna. Valet parking is available for MXN 155 per day, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include WiFi in public areas, conference space, and a business center.

Room options

Classic Room, 2 Double Beds, Non Smoking, Tower

2 Double Beds | Sleeps 4

Junior Suite, 1 Bedroom, Business Lounge Access

1 King Bed | Sleeps 4

Classic Room, 1 King Bed, Non Smoking, Tower

1 King Bed | Sleeps 3

Club Suite, 1 Bedroom, Business Lounge Access

1 King Bed | Sleeps 3

Guest reviews for Sheraton Mexico City Maria Isabel Hotel

Everyone (47) Couples (3) Family (9)
5
Partner Couples

When we say Sheraton is synonymous of the best. Glad to stay , twice, at Sheraton in a week

By on Mar 16, 2020

3
Everyone

By on Feb 18, 2020

5
Everyone

By on Jan 26, 2020

5
Everyone

By on Jan 10, 2020

5
Everyone

The hotel has the best location in the entire city. It centered in one of the most exclusive areas of the capital city, nearby banks, embassies, shopping centers and restaurants. Easy access to the airport and major tourist attractions. The service from the moment you arrive is excellent. The room was specious, clean, excellent room service and housekeeping. Breakfast catered to different tastes. Excellent food in the restaurant. I would rent at the same location with no hesitation.

By on Jan 8, 2020

3
Everyone

By on Dec 25, 2019

5
Family Family

Location , security ( very close to US embassy , lots of police and hotel security) clean, hospitable The only downside is that dryers were very old and sticky No toothpaste

By on Aug 23, 2019

5
Family

Loved my stay!! Can’t wait to go back!! The hotel is in a great area in the middle of everything. I had an Amazing view of the Angel De Independencia. Hotel staff are so nice and helpful. I think they could work on the service from the lobby bar bartender.

By on Aug 14, 2019

5
Everyone

By on Aug 11, 2019

5
Family Family with small children

The kids really enjoyed the pool that was on the roof garden. The adults enjoyed the live music at night.

By on Jul 2, 2019

Sheraton Mexico City Maria Isabel Hotel

Paseo de la Reforma 325, Mexico City, CDMX 06500
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