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Sheraton Mexico City Maria Isabel Hotel

4.0 out of 5.0

Recent guest reviews

Great service staff very knowledgeable and professional willing to go the extra mile

I've stayed here before and it's like always, everything in nice condition

This hotel was very nice and centrally located . The staff was extremely courteous and helpful. Very attentive to all the guests needs and willing to help with directions or recommendations or anything that we needed or wanted. I will most definitely stay again if I do come back to Mexico City and will highly recommend this place to anyone visiting.

When Sheraton Maria Isabel offers you a classic room, this mean and old room. Curtains did not close very well, faucet in the shower is loose so you have to play with it to guess how to get the water from the top. Carpet in bad conditions and dirty. Not good experience.

We had a great stay at this hotel. It is close to many attractions. Very efficient and courteous staff. Clean room. Efficient elevators. Free bottled water in the room!!!! We missed having free WiFi.

The hotel feels cheap it has a small tv but is located in a good spot

The hotel is very clean and nice, the staff firendly and courteous. We couldn't have asked for anything more for our stay... our expectations were met and exceeded. Thanks!

Sheraton Maria Isabel es un excelente hotel, la ubicacion en la Ciudad de Mexico es privilegiada. sus amenidades y servicios son invaluables.

My stay was exelente I love your hotel gray people goo attention I will come back soon ...

Door lock was loose, towel rack broke, toilet was leaking water, and door latch was loose as well. Wall frame fell from wall. Hotel staff was notified of the condition of the room, some things were fixed others weren’t. I was told the hotel does not offer space heaters then 3 days later I find out that they do. I was mislead by hotel staff.

The parking is not included you have to pay around $8 dollars per day and the WiFi is not included neither it is as well around $8 dollars per day breakfast buffet is around $20 dollars per person I won’t recomend this hotel because it is too expensive to stay if the parking and the WiFi is not included in the room rate....

Great customer service and specially the concierges area. Unfortunately, this place did not have enough portable heaters.

Awesome!!! had a great time. Staff very friendly and courteous.

When i arrived the bathroom cieling fixtures were dripping water. I told the front desk i was told it’s humidufy. The next morning when i woke up. The bathroom. Floor was flooded with ice cold water and the cieling was broken from water. The water was cold and had an odor. I told the front desk. They offered a new room but i was checking out. I thought at least a voucher for a free night would of been nice. I asked. Was told no

Wonderful timely María Isabel and great service. Wonderful staff, very accommodating.

Nice, comfortable room/bed. Very clean. Poor water pressure (shower); Wifi was average. For the rate paid you'd expect breakfast and wifi to be included (they're not). Convenient location.

Recently as 11/11 I stayed in this hotel , where the first night of my staying there in the hotel lobby I am as offered the service if prostitution, I was told that the hotel security was aware of their services there, Not the right place to take your family on vacation, at least you are looking for prostitution services

I almost always choose this hotel when I go to Mexico City due to its super great location. Everything is within a walkable distance and there´s lots of security around. Reforma, the street where it´s located, happens to be one of the most beautiful in the world (it´s actually ranked that way).

We had a horrible experience at the Sheraton Maria Isabel. Upon arriving, they gave us a room which smelled like it was paint with spray can... and which hallways getting to the room smelled like mold and old wet cloth... we go down to the lobby to request a change of room and they were going to give us a room in the same area... I have asthma and I would have been with asthma attacks during my stay there... the solution was to pay 30 dollars more a night for a better room in the "new" area... I was so exhausted that we decided to pay that and call it a day... we get to the room, not too bad, comfortable, great view of El Angel de la Independencia so we figured it would be a great stay after all. well, it was not, concierge offer his assistance to let us down with not even trying to do his job (which we did) room service food came cold and not cook to the terms we requested, coffee machine did not work and they didn't / couldn't do anything about it and so on... to name a few...

We stayed at this hotel for 10 nights. Everything was fine but their rooms do NOT include WIFI which made everything very inconvenient!!

Paseo de la Reforma 325 Mexico City CDMX

Hotel highlights

  • Steps from The Angel of Independence Monument and U.S. Embassy
  • Onsite dining
  • Outdoor pool
  • 24-hour health club

Located in Cuauhtemoc, Sheraton Mexico City Maria Isabel Hotel is next to popular attractions like The Angel of Independence Monument and U.S. Embassy. This 756-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Centrally located in Mexico City, the hotel is also a short walk from British Embassy and Diana the Huntress Fountain.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All of Sheraton Mexico City Maria Isabel Hotel's 756 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Safes, phones, and ironing boards are also available.


Property features

At Sheraton Mexico City Maria Isabel Hotel, guests enjoy an outdoor pool, a 24-hour health club, and a sauna. Valet parking is available for MXN 155 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, conference space, and a business center.

Guest reviews for Sheraton Mexico City Maria Isabel Hotel

Everyone (29) Business (16) Couples (9) Family (4) Other (6) Friends (3)
5
Everyone

Great service staff very knowledgeable and professional willing to go the extra mile

By , from north caroline on Apr 16, 2018

5

excellent stay

Everyone

I've stayed here before and it's like always, everything in nice condition

By , from Mexico city on Apr 15, 2018

5
Everyone

This hotel was very nice and centrally located . The staff was extremely courteous and helpful. Very attentive to all the guests needs and willing to help with directions or recommendations or anything that we needed or wanted. I will most definitely stay again if I do come back to Mexico City and will highly recommend this place to anyone visiting.

By , from South Carolina on Apr 9, 2018

2

classic room

Everyone

When Sheraton Maria Isabel offers you a classic room, this mean and old room. Curtains did not close very well, faucet in the shower is loose so you have to play with it to guess how to get the water from the top. Carpet in bad conditions and dirty. Not good experience.

By on Apr 2, 2018

5

great hotel to stay!

Everyone

We had a great stay at this hotel. It is close to many attractions. Very efficient and courteous staff. Clean room. Efficient elevators. Free bottled water in the room!!!! We missed having free WiFi.

By , from MO on Mar 22, 2018

3

outdated

Everyone

The hotel feels cheap it has a small tv but is located in a good spot

By , from dallas tx on Feb 17, 2018

5

great hotel in downtown mexico city

Everyone

The hotel is very clean and nice, the staff firendly and courteous. We couldn't have asked for anything more for our stay... our expectations were met and exceeded. Thanks!

By , from Clovis, Ca on Feb 14, 2018

5
Everyone

My stay was exelente I love your hotel gray people goo attention I will come back soon ...

By on Dec 27, 2017

3

close to historic center

Everyone

Door lock was loose, towel rack broke, toilet was leaking water, and door latch was loose as well. Wall frame fell from wall. Hotel staff was notified of the condition of the room, some things were fixed others weren’t. I was told the hotel does not offer space heaters then 3 days later I find out that they do. I was mislead by hotel staff.

By , from Chicago on Dec 25, 2017

2

too expensive

Everyone

The parking is not included you have to pay around $8 dollars per day and the WiFi is not included neither it is as well around $8 dollars per day breakfast buffet is around $20 dollars per person I won’t recomend this hotel because it is too expensive to stay if the parking and the WiFi is not included in the room rate....

By , from california on Dec 19, 2017