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Residencia Polanco

2.5 out of 5.0

Recent guest reviews

Hotel do not respect a paid reservation, they over sell, to fill other properties. When I arrived at midnight they point that reservation system is what did the mistake, send me another property in Condesa, cheaper place than Polanco, really small rooms, no closets, there is a tube outside the bath door, for you to hang your cloths, dirty with hairs on the sheets, noisy with people get it in through a buzz system and talking outdoor the corridor at 3:00 AM it was a really bad experience. End up sleeping 2 hours and run out of there.

Truth be told, we picked this place because it had the best rate at a convenient location for us. As long as your expectations don't go beyond just that, you will not be disappointed. The hotel staff was really kind in our two short interactions, so that's always nice, and yes, this place has a pretty good location. You can find stores, restaurants and easy access to public transportation from it really fast. The lift was out of order during our stay to go down, although we were able to take it to go up, (go figure) which is good because we were at a third floor with heavy luggage. The room was spacious enough, with a small living room, a kitchenette and a full bathroom separated from the bedroom. We didn't try the kitchenette, so I can't tell if it worked. There were no utensils though, so that's not so convenient. The bedroom had a big bed, many plugs to charge our devices, and a small closet. There was also a flat screen TV, and you get the remote upon checking in at the reception. The bathroom had a small concrete bathtub/shower, soap and shampoo, as well as clean towels. Two things I think need to be improved upon: the place looks clean, but there's a lot of dirt on the floor. I noticed this upon removing my shoes and after only a few steps around the place. There was also a bit of a lack of privacy because the curtains of the living room were damaged. I couldn't get the WiFi to work properly either. During our stay, breakfast was included, so we thought we might take advantage of that... It was some bimbo cupcakes, fresh sliced melon and a glass of orange juice. We were very slightly disappointed but since we were leaving anyway, we just took it and went.

It is a highly priced mediocre hotel. The rooms were pretty old but decent enough for stay. None of the kitchenette items were in working conditions. We were served just cereals for breakfast. Overall, not a very happy experience.

We have chosen this hotel based on the recommendations of previous guests and the nice location. Let's start with the positive things: Location is optimal for sightseeing inside Mexico city. The road is quite and central. The hotel is small with friendly and supportive staff. The rooms are big, the bed comfortable. Little kitchen available. Parking space is enough and locked. Now the not so positive things: The maintenance of the rooms is insufficient, WiFi only in the lobby. Breakfast comes late (after 8.00 or not at all) at a very low level. There is a wine bar in the hotel which is open until 2-3.00 am. All rooms to the road are a little bit noisy. Towels are not changed in 4 days. Water pressure low, shower not working properly. No drinking water in the rooms.

My friend and I stayed at this lovely hotel for a half a week and we were treated like royalty. The people working here were so warm and accommodating. The front desk woman was incredibly sweet and went out of her way to make us fee welcome. She also offered us excellent tips on where to go in town. We also had a wonderful driver, Carlos who drove us all around town and waited for us wherever we went. It was such a great place to see, right in the heart of everything you would want to see. A perfect place at an affordable price...what could be better?

The decor and environment is excellent, the rooms are well equipped, more like a suite or apart hotel than a hotel room. Kitchen and living room are comfortable and welcoming. Wifi was very poor thou. For the price, a great place. Polanco is very expensive but calm and uncrowded. Will definitely ask to stay here again next time I am in town for work.

First the bad news. We arrived to be told our room was not available (it would be available the next day). Said they had tried to contact the booking company (cheaptickets.com) but were not successful. Tried to send us to a hotel that was literally miles away. In the end they put us in a very nice place a block away (why didn't they offer that in the first place?). Returned the next day to find a beautiful suite, actually a good-sized one-bedroom apartment The decor is traditional and charming, and the king-size bed very comfortable. No air-conditioning, so beware if you are travelling in Summer. We had a fan, and opened the doors to the beautiful balcony and were very comfortable. Ask for one of the front rooms. Despite a bit of traffic noise, the light and view from the balcony make it wonderful. The location is great, in a lovely residential area, a pleasant walk to many of the city's top restaurants, Chapultepec Park and the museums. The staff was very friendly and quickly responded to whatever we needed. For just over $80 US per night, this is unbeatable. I can't wait to return to this beautiful city and stay at Residencia Polanco again.

We spent 15 nights at Residencia Polanca in August 2012, and we were not disappointed: it is well located in the quiet, upmarket district of Polanco, close to many sight seeing spots, subway, cafes, restaurants... The staff was always very courteous and very helpful, making this place our "home" in Mexico City. The rooms are spacious and clean, and tend to be better isolated from the street noise (minor and mainly due to cars passing a speed bump too fast) towards the back of the building, where we could hear no noise at all. A very nice residence with everything at hand!

SUPER big room , with private bedroom, excelent size livingroom perfect for long stays, the personal is SUPER friendly, and evrything is close by, restaurants , boutiques , and specialy museums , like Rufino Tamayo , and antropology museum , Also it is in a quiet place in Polanco , with ver y little noise , I love that !! For business is GREAT area and very safe.

We enjoyed the location of the hotel even though it wasn't in the middle of all the action in Polanco, it was only a 10-15 minute walk to be able to enjoy all the major attractions in the heart of Polanco, and the neighborhood immediately surrounding the hotel also had some cute restaurants and convenient supermarkets, pharmacies, dry cleaners, etc. Cab drivers didn't seem entirely familiar with the address, so it is best to learn precise directions and instruct the driver, as the hotel is situated on a one-way street. Note for non-Spanish speakers: some of the staff do not speak English, so be prepared to make an effort to learn at least the basics! The rooms are somewhat charming in their decor, but as it is such an old building with inferior ventilation, there was a definite mold problem in the room. There is no A/C and there are no fans, however the windows do open (but there are no screens and the windows open directly out to a common walkway). The bathroom shower leaked onto the floor and made a generally big mess. Soap was provided, but no shampoo or any other toiletries. The safe in our room was broken, but they allowed us to use one in an unoccupied room, and we were charged for use of said safe even though they did not disclose the charge in advance. the rooms have kitchenettes, however no dishes or utensils whatsoever. bonus: if you ask for the password, you can use the free wifi. the staff was friendly. when we arrived there were no pillowcases on the pillows (somewhat disturbing because the pillows were pretty gross looking). they changed the sheets, but not pillow cases each day.

Room options

Preferential Room

King 1 | Sleeps 2

Deluxe Room (Preferential)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 43 reviews