See all properties

Residencia Polanco

3.0 star property
Hotel with free breakfast, near Paseo de la Reforma

Choose dates to view prices

Photo gallery for Residencia Polanco

Exterior
30-inch TV with cable channels
Preferential Room | Room amenity
Exterior detail
Down comforters, pillowtop beds, blackout drapes, free WiFi

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Newton 272, Col. Chapultepec Morales, Mexico City, MDF, 10200
  • Auditorio Nacional
    ‪3 min drive‬
  • Angel of Independence Monument
    ‪3 min drive‬
  • U.S. Embassy
    ‪3 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪14 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Preferential Room

Preferential Room | Room amenity

Preferential Room

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Down comforters, pillowtop beds, blackout drapes, free WiFi

Standard Room, 1 King Bed

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Preferential)

Deluxe Room (Preferential) | Room amenity

Deluxe Room (Preferential)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

InterContinental Presidente Mexico City by IHG

Polanco
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 1,757 reviews
$177 nightly
The price is $211
Jul 4 - Jul 5
Total includes taxes and fees
InterContinental Presidente Mexico City by IHG

About the neighborhood

Mexico City

Located in Polanco, Residencia Polanco is within a mile (2 km) of popular sights such as Paseo de la Reforma and Parque Zoologico de Chapultepec. This 3-star hotel welcomes guests with 23 rooms and conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Avenida Presidente Masaryk - 7 min walk - 0.4 miles
  • Chapultepec Park - 2 min drive - 1.2 miles
  • Auditorio Nacional - 3 min drive - 1.2 miles
  • Angel of Independence Monument - 3 min drive - 1.7 miles
  • U.S. Embassy - 3 min drive - 1.9 miles

Getting around

  • Polanco Station - 10 min walk
  • Mexico City Buenavista Station - 17 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪La Docena - ‬3 min walk
  • ‪Siembra Tortillería - ‬1 min walk
  • ‪SiembraTortilleria/Comedor - ‬2 min walk
  • ‪La Posada del Sancho - ‬3 min walk
  • ‪Café del Parque - ‬2 min walk

About this property

Residencia Polanco

Hotel with free breakfast, near Paseo de la Reforma
Guests of Residencia Polanco enjoy features like a gym, free WiFi in public areas, and express check-in. There's free parking, as well as an airport shuttle for a fee (available 24 hours). Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free newspapers and laundry facilities.
30-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport down comforters and bathrooms offer free toiletries. Free local calls are also included.
Recreational amenities at the hotel include a fitness center.

Languages

English, French, Spanish

Similar properties

Interior detail

Collection O Hotel Lavanda Anzures

  • Free WiFi
  • Housekeeping
  • 24/7 front desk
  • Soundproof rooms
8.2 out of 10, Very Good, 320 reviews
$34 nightly
The price is $40
Jul 5 - Jul 6
Total includes taxes and fees
Collection O Hotel Lavanda Anzures

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
  • Check-in: 7:00 AM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Residencia Hotel Polanco
Residencia Polanco
Residencia Polanco Hotel Mexico City
Residencia Polanco Mexico City
Residencia Polanco Hotel
Residencia Polanco Hotel
Residencia Polanco Mexico City
Residencia Polanco Hotel Mexico City

Frequently asked questions

Are free cancellation options available at Residencia Polanco?

Residencia Polanco provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do around Residencia Polanco?

This hotel is situated in Polanco within a short 19-minute walk of Paseo de la Reforma and also 6 minutes on foot from Avenida Presidente Masaryk. You'll also find Angel of Independence Monument and Palacio de Bellas Artes within a short drive.

Will I be able to park at Residencia Polanco?

Yes, self parking is offered for free at the hotel.

Does Residencia Polanco have a casino on the premises?

No, Residencia Polanco doesn't have a casino.

Is there an indoor pool at Residencia Polanco?

No, there is no indoor pool at this hotel.

Is Residencia Polanco good for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as free breakfast and concierge services.

Does Residencia Polanco have a hot tub?

No, there isn't a spa tub at this hotel.

Does Residencia Polanco have a restaurant with a breakfast menu?

Residencia Polanco offers free breakfast though there is no restaurant.

Does Residencia Polanco allow pets to stay free of charge?

No, pets aren't allowed at Residencia Polanco.

Does Residencia Polanco have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Residencia Polanco?

The closest major airport to Residencia Polanco is Benito Juarez International Airport (MEX), which is 10.6 mi away (34 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 27.8 mi away (57-minute drive).

Are there rooms with balconies at Residencia Polanco?

Yes, some guestrooms at Residencia Polanco offer a furnished lanai.

Residencia Polanco Reviews

Reviews

6.4
Rating 10 - Excellent. 45 out of 301 reviews
Rating 8 - Good. 84 out of 301 reviews
Rating 6 - Okay. 87 out of 301 reviews
Rating 4 - Poor. 52 out of 301 reviews
Rating 2 - Terrible. 33 out of 301 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Anyonio, Mexico City

Traveled with group
This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
Stayed 1 night in Oct 2020

6/10 Okay

Minda, Shelton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed views

It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveler

Stayed 4 nights in Apr 2019

2/10 Terrible

Shilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2019

10/10 Excellent

Katan

Liked: Cleanliness, staff & service, room comfort

Spacious

The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Very nice area. You get what you pay for. No AC. Could be much cleaner.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It gives you a home feel away from home, spacious studio look apartments. Great for families.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
I like the service in breaskfast. I didn't like my tv only had 1 channel
Stayed 4 nights in Dec 2018

2/10 Terrible

Toshiya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for great price

Great location, great comfy bed and good breakfast. Only negative is no mini fridge in room like other reviews, so maybe unlucky.
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
There were black hair strands all over the bed and a unknown pill capsule on top to the TV stand.
Stayed 1 night in Nov 2018

6/10 Okay

Melinda S

Liked: Staff & service, room comfort

Great service, so-so rooms.

A true "residence". My suite included a mini-refrigerator, a microwave, and two, dirty heating elements. There were no pots, pans, eating utensils, cups or glasses. The "living room" furniture was old and uncomfortable. The bathroom was clean, but no paper handkerchiefs and minimal soap. The bedroom was pleasant, although we couldn't get the TV to work (some secret we didn't understand, perhaps). Greatest concern: no AC and no fans - it can be hot in Mexico City in the late afternoons! The desk clerk was fantastic, helping us make arrangements for transportation and wake-up calls. He even called to tell us that the time was changing that evening! I could handle any of the small inconveniences, but the no AC/fan is a deal breaker.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking through Expedia gave me the best rate on this hotel which was a very nice typical mexican style
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, reasonable price, super friendly and helpful staff. I look forward to staying there again.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location. Need renovation urgently.... Very old rooms
Stayed 3 nights in Oct 2018

6/10 Okay

Ricardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is ok but could be great if they were to pay more attention to cleanliness. Breakfast is poor, no choices and very dirty breakfast area.
Stayed 1 night in Sep 2018

2/10 Terrible

Daniel Alfonso

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Hero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfy

Great little spot for our one night in town. Central area and very friendly staff. Our room wasn't quite ready when we arrived, and the whole family came to help change the sheets and get the bathroom ready. The hotel itself is on the older side and a little shabby (we would have paid less for the same condition where we live, you're definitely paying for location) , but clean and comfortable. We would stay here again!

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location also
Stayed 2 nights in Feb 2018

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2018