Orchid House Polanco

4.0 star property
Adults-only hotel with free breakfast and a rooftop terrace
VIP Access

Choose dates to view prices

Photo gallery for Orchid House Polanco

Hallway
Staircase
Terrace/patio
Front of property
Standard Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Spa
  • Parking available
  • Air conditioning
  • Housekeeping

Explore the area

Map
76 Campos Elíseos Polanco V Sección, Mexico City, CDMX, 11560
  • Paseo de la Reforma
    ‪8 min walk‬
  • Chapultepec Park
    ‪19 min walk‬
  • Angel of Independence Monument
    ‪2 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Suite, 1 King Bed, Bathtub

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(17 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

Master Suite, 1 King Bed, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

You may also like

About the neighborhood

Mexico City

Located in Polanco within a short walk of Paseo de la Reforma, Orchid House Polanco is within a mile (2 km) of other popular sights such as Chapultepec Park. This 17-room, 4-star hotel welcomes guests with free breakfast, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Paseo de la Reforma - 8 min walk - 0.5 miles
  • Auditorio Nacional - 17 min walk - 0.9 miles
  • Chapultepec Park - 19 min walk - 1.0 mile
  • Angel of Independence Monument - 2 min drive - 1.4 miles
  • World Trade Center Mexico City - 5 min drive - 3.3 miles

Getting around

  • Polanco Station - 11 min walk
  • Mexico City Buenavista Station - 17 min drive
  • Benito Juarez International Airport (MEX) - 28 min drive

Restaurants

  • ‪Tierra Garat - ‬3 min walk
  • ‪El Califa - ‬2 min walk
  • ‪CABANNA Restaurant - ‬2 min walk
  • ‪Puerto Madero - ‬2 min walk
  • ‪Ojo de Agua - ‬4 min walk

About this property

Orchid House Polanco

Adults-only hotel with free breakfast and a rooftop terrace
Guests of Orchid House Polanco enjoy a rooftop terrace, free WiFi in public areas, and spa services. If you drive, self parking is USD 7.15 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 80 per vehicle one-way. Front-desk staff can assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this adults-only hotel include free newspapers, a terrace, and a garden.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and Netflix. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, safes, and wardrobes or closets are also standard.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (USD 7.15 per day)

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 340
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Covered self parking fee: USD 7.15 per day
  • Early check-in fee: USD 340 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Orchid House Hotels Hotel Mexico City
Orchid House Hotels Hotel
Orchid House Polanco Hotel
Orchid House Hotel
Orchid House Polanco
Hotel Orchid House Polanco Mexico City
Mexico City Orchid House Polanco Hotel
Hotel Orchid House Polanco
Orchid House Polanco Mexico City
Orchid House Hotels
Orchid House
Orchid House Polanco Hotel
Orchid House Polanco Mexico City
Orchid House Polanco Hotel Mexico City

Frequently asked questions

Is free cancellation available at Orchid House Polanco?

Orchid House Polanco offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do around Orchid House Polanco?

This hotel is situated in Polanco within a short 13-minute walk of Paseo de la Reforma and also 11 minutes on foot from Parque Zoologico de Chapultepec. You'll also find Auditorio Nacional and Chapultepec Park less than a mile away.

Is there parking available at Orchid House Polanco?

Yes, secured parking is offered for USD 7.15 per day.

Is there a spa at Orchid House Polanco?

Spa services at the hotel include sports massages, Swedish massages, and aromatherapy.

Does Orchid House Polanco feature a casino?

No, Orchid House Polanco doesn't have a casino.

Is there an indoor pool at Orchid House Polanco?

No, there is no indoor pool at this hotel.

Is Orchid House Polanco a good place to stay for couples?

Amenities that appeal to couples at this adults-only hotel include a minibar, Egyptian cotton sheets, and Netflix.

Are there hot tubs at Orchid House Polanco?

No, this hotel doesn't have a spa tub.

Does Orchid House Polanco have a restaurant with a breakfast menu?

Yes, Orchid House Polanco serves free continental breakfast each morning from its snack bar.

Does Orchid House Polanco allow pets to stay free of charge?

No, pets aren't allowed at Orchid House Polanco.

Are there connecting rooms at Orchid House Polanco?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Orchid House Polanco?

The closest major airport to Orchid House Polanco is Benito Juarez International Airport (MEX), which is 10.1 mi away (28 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 27.3 mi away (54-minute drive).

Can I book a room with a balcony at Orchid House Polanco?

No, you won't find guestrooms with balconies at Orchid House Polanco.

Orchid House Polanco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 265 out of 363 reviews
Rating 8 - Good. 65 out of 363 reviews
Rating 6 - Okay. 18 out of 363 reviews
Rating 4 - Poor. 8 out of 363 reviews
Rating 2 - Terrible. 7 out of 363 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and truly made the stay much more enjoyable!
Stayed 3 nights in May 2025

10/10 Excellent

Lucy Leigh

Stayed 3 nights in Mar 2025

8/10 Good

Nate

Stayed 1 night in Mar 2025

10/10 Excellent

Anderson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Lori, Bellvue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent communication with friendly and professional staff prior to visiting. The bed is like sleeping on a cloud. I kind of just wanted to stay in it but the area around does have loads of great restaurants. We were upgraded to a room with a private balcony area. The vip were 2 beers/soft drinks from mini-fridge. It is located on a roundabout which is fairly quiet at night but does come a bit alive in the morning. I would suggest a little duct tape for over the blue temp. control on the fridge which did brighten the room a little too much at night. Great shower. Nice bar/restaurant. The included breakfast is fruit/cafe americano and a pastry. Really nice property
Stayed 2 nights in Mar 2025

10/10 Excellent

RON R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Boutique Hotel in the heart of.Polanco....So Beautiful
Stayed 2 nights in Mar 2025

8/10 Good

Paula

Liked: Cleanliness
Stayed 7 nights in Mar 2025

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Gildardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice place
Stayed 4 nights in Feb 2025

8/10 Good

Mahmood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. Great location and friendly staff We would go back to stay there
Stayed 4 nights in Feb 2025

10/10 Excellent

Odessa Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
This is a gorgeous hotel in a safe and quiet neighbourhood, and is close to key attractions like the Anthropology Museum and Museo Rufino Tamayo. Our room was beautiful but a tight fit for two people with two large suitcases. Staff was super helpful and was kind enough to put in some work to book us a tour through Casa Pedregal (a must-visit for design lovers). Having a restaurant at the hotel was very helpful, and we enjoyed the breakfast that came with our room booking. Quick Uber trips to other great neighbourhoods like Roma Norte.
Stayed 7 nights in Oct 2024

8/10 Good

Claudia

Business traveler
Liked: Cleanliness, property conditions & facilities
Great location and very clean. Rooms can be odd shaped and in an unusual spot, so clarify where the room is located.
Stayed 5 nights in Feb 2025

6/10 Okay

rafael

Very nice location Front rooms a little noisy because of lobby
Stayed 1 night in Jan 2025

10/10 Excellent

Analleli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience
Stayed 3 nights in Jan 2025

10/10 Excellent

gisela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was excellent. We love it.
Stayed 4 nights in Sep 2024

10/10 Excellent

Wanisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed!
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed in our stay

I would not recommend staying at this hotel during a trip to CDMX. Unfortunately, our experience here was very disappointing. The rooms are extremely small—my parents kept bumping into each other just trying to get in and out of the bathroom. Our room was also unbearably loud, as it was located next to the kitchen. We were also woken up multiple times throughout the night and early morning by noise from other guests. We didn’t want to leave this review and tried giving the manager a chance to address our concerns by offering a refund or switching our rooms, but they were unwilling to help. It’s unfortunate because the hotel staff is incredibly kind, and this is not their fault. The problem lies with the property itself: the rooms are too cramped, the walls are very thin, and overall, the property seems poorly managed. Ultimately, we had to cut our stay short and switch to another hotel. I cannot recommend this property if you're looking for a comfortable and restful stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Harold Zol

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was personal comfort and welcome us
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome experience of a stay in Polanco

The stay was amazing .. in walking distance to the biggest park in Mexico City . Felt very safe walking around in Polanco. Restaurant attached was very good and staff was absolutely great and took care of our every needs. I’ll be booking with Orchid House my next time visiting.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Nels

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, specially at the restaurant. We love it
Stayed 3 nights in Dec 2024

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely and not generic. We enjoyed the breakfast. I would recommend leaving windows closed and using the AC as we did get a mosquito in the room.
Stayed 4 nights in Nov 2024