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Recent guest reviews

all

Great hotel and stay

Solo una persona había para hacer el check in, tomó demasiado tiempo. En el desayuno, muchos meseros pero pocos para ayudarte a servir la comida. Los cuartos y en general el hotel necesitan mantenimiento.

The property is great. The only thing to be aware is that is next to a few bars and it is very loud afternoon and evenings

Poor costumer service at front desk

Location is great, but the shower in the room leaked and there was a smell coming from the drains in the bathroom.

Best location. Great bedding. Did not like that we struggled with the elevator passes. Loooved the quick room service. Food was great!

Excellent customer service and cleanliness. The staff was very attentive towards my needs.

No power in the bathroom and the room stink bad like dirty !!!

We loved this place. The room was very clean and the customer service was always helpful. I will definitely stay again.

Location was perfect. Staffing with great customer service.

The hotel did a seriously amazing job in maintaining public health standards and ensuring the safety of tbe guests. The rooms were basic but clean, the views out of thr window (especially on higher levels) gave you a decent view of the city, and the breakfast was awesome. It was basically an all you van eat buffet, except you were served what you wanted. The location is also very central and safe. I would totally recommend choosing the hotel as it exceeded our expectations for the pri e we paid.

Helpful staff, clean rooms, very good location to stay at.

Great location, the view was fenomenal day and night, staff was super friendly. Breakfast buffet was splendid with great service! Definitely will stay here on my next visit!

Liverpool No 155 Mexico City

Hotel highlights

  • Walking distance to Paseo de la Reforma and The Angel of Independence Monument
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Rosa, NH Collection Mexico City Reforma is within a 10-minute walk of popular sights such as Paseo de la Reforma and The Angel of Independence Monument. This 306-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.


Rooms

Guests can expect free WiFi and LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, espresso makers, and safes are other standard amenities.


Property features

At NH Collection Mexico City Reforma, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (MXN 100 per day)—also useful is an airport shuttle (available 24 hours) for MXN 800 per vehicle one way. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Room options

Family Room, Balcony, View (Family Room with Balcony)

2 Double Beds | 4 Twin Beds | Sleeps 4

Junior Suite

1 King Bed | Sleeps 2

Suite (Extra Bed 2 adults + 1 child)

1 King Bed | Sleeps 3

Superior Room, View

1 Double Bed | 2 Twin Beds | Sleeps 2

Guest reviews for NH Collection Mexico City Reforma

Everyone (17) Couples (10) Family (10)
5
Everyone

By on Jul 1, 2022

5
Everyone

all

By , from Los Angeles on Jun 29, 2022

Review comment responded on Jun 29, 2022

Dear Mr. Rigoberto, We appreciate your preference in NH Collection Mexico City Reforma as well as the time you took to evaluate us on the Expedia page. We hope to see you again soon and be your hosts.

5
Everyone

By on Mar 7, 2022

5
Everyone

Great hotel and stay

By on Feb 10, 2022

Review comment responded on Feb 12, 2022

Dear Mr. William Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel. We are pleased to have exceeded your expectations. We hope very soon we will have the opportunity to welcome you again.

5
Everyone

By on Dec 11, 2021

Review comment responded on May 30, 2022

Dear Glenn, We appreciate your valuable preference and the time you took to leave us an excellent rating on the Orbitz page. We hope to see you soon once again. Regards,

2
Family Family with small children Business Business

Solo una persona había para hacer el check in, tomó demasiado tiempo. En el desayuno, muchos meseros pero pocos para ayudarte a servir la comida. Los cuartos y en general el hotel necesitan mantenimiento.

By on Dec 8, 2021

Review comment responded on Dec 15, 2021

Estimado Sr. David, Antes que nada quiero agradecer que nos haya favorecido con su preferencia en el Hotel NH Collection Mexico City Reforma, sus comentarios son nuestra herramienta más valiosa para detectar y corregir nuestras áreas de oportunidad. Deseo informarle que he revisado personalmente este comentario con nuestros gerentes de las áreas involucradas para las acciones necesarias de manera inmediata y evitar que estas situaciones se repitan. Esperamos contar con su visita una vez más y demostrarle cuán importante son para nosotros, una filosofía que define nuestro compromiso por el servicio.

3
Partner Couples

The property is great. The only thing to be aware is that is next to a few bars and it is very loud afternoon and evenings

By on Aug 19, 2021

Review comment responded on Aug 19, 2021

Estimado huésped, Me gustaría agradecerle el tiempo que ha dedicado a compartir su opinión sobre la experiencia que tuvo en NH Collection México City Reforma. Valoro enormemente sus comentarios ya que son la única manera de mejorar, estamos trabajando para que un futuro podamos aminorar esta situación. Espero tener la oportunidad de verlo nuevamente en el hotel.

3
Family

Poor costumer service at front desk

By on Jul 21, 2021

Review comment responded on Jul 22, 2021

Estimado huésped, Agradecemos el tiempo que se tomó en calificar su experiencia en NH Collection Reforma en la Ciudad de México, para nosotros es muy importante conocer la experiencia de nuestros huéspedes, he compartido su comentario sobre su percepción del servicio en la recepción con el Gerente del área en el Hotel con el fin de trabajar en áreas de oportunidad. Agradecemos mucho su comentario y le ofrecemos disculpas por la incomodidad que pudo haber recibido por parte del equipo de recepción. Esperamos tener la oportunidad de recibirle nuevamente en casa y cambiar esa percepción que se ha llevado de nuestro servicio.

2
Partner Couples

Location is great, but the shower in the room leaked and there was a smell coming from the drains in the bathroom.

By on Jun 30, 2021

Review comment responded on Jun 30, 2021

Dear guest, First of all, we thank you for your presence at the NH Collection Reforma Hotel in Mexico City and even if you have expressed your comments about your visit, it is essential for us to know our areas of opportunity and improve our service day to day. I regret to read we have not covered your expectations on this occasion, I can assure you that I have reviewed this comment in detail in order to review the room in order to improve our physical installation. I would really like to be able to count on your visit once again in the near future and to be able to compensate this feeling and impression that has been taken away from our hotel.

5
Everyone

By on Jun 9, 2021

Review comment responded on Jun 28, 2021

Estimado Huésped, Agradezco el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection México City Reforma, Ciudad de México en la página de Expedia. Quiero decirle en nombre de todo mi equipo que nos sentimos muy satisfechos por el hecho de saber que ha disfrutado de nuestro hotel. Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Cd. de México.

NH Collection Mexico City Reforma

Liverpool No 155, Mexico City, 06600
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