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Recent guest reviews

Excelent place

Place is very nice, but we did not receibe our bennefir of bottle of wine included

I would certainly come back.

The reason for our visit was for a family wedding. The reception was held in your ballroom. We liked that we didn't have to travel back and forth.

The cleanliness and the spacious rooms. ............

It is a very nice upscale hotel that lives up to expectations. Friendly, professional and very kind staff.

Excelent! Outstanding service. Very good room amenities

Wonderful people! The entire staff is more than willing to cordially greet its guests "from their heart". The hotel is located in a very nice area of the posh "Bosques" neighborhood (between the Polanco and Santa Fe neighborhoods). I will definitely return again!

All was great at Hotel Live Aqua, but pillows were horrible. I came home with a terribly stiff neck.

Best hotel in Mexico City for business travelers visiting Santa Fe

excellent. best hotel in DF. very clean, quiet and civilized.

Great Location nice ambiance and superb restaurants-clubs in the same building

The hotel is very modern. The stay was perfect. The service is amazing.

The hotel is only 5 years old and is in perfect condition. Wonderful amenities (free gym, unlimited bottled water, etc.). Staff are incredibly responsive. Problem with toilet, Nespresso resolved immediately. Requests for more supplies addressed immediately,

great business hotel, great service, excellent food

Very nice room. But dark lobby. Excellent service. Very fast check in and check out.

It's a comfy hotel. Makes you feel welcome. Love that there's an upscale mall attached.

Staff was very helpful. Lobby is amazing. Food was great. It's located in a great shopping area.

Av. Paseo de los Tamarindos No. 98 Mexico City

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • 24-hour fitness center

Located in Santa Fe within a 5-minute walk of Arcos Bosques, Live Aqua Urban Resort México is within a few miles (5 km) of other popular sights like Parque La Mexicana. This 5-star hotel has 135 guestrooms and offers a full-service spa, a 24-hour gym, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

65-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and slippers, and beds sport pillow menus. Other standard amenities include minibars, coffee makers, and free newspapers.


Property features

Guests staying at Live Aqua Urban Resort México enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is MXN 100 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for MXN 1300 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a business center, and express check-in.

Room options

Deluxe Dog Friendly, 1 King

1 King Bed | Sleeps 2

Master Suite, One King Bed

Sleeps 4

Executive Suite, 1 King Bed

1 King Bed | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Live Aqua Urban Resort México

Everyone (13) Couples (2) Family (5) Other (1)
5
Family with small children

Excelent place

By , from Cuernavaca on Jan 15, 2023

Review comment responded on Jan 23, 2023

Thank you very much for evaluating us.It is a pleasure to know that your stay was excellent.We hope to see you soon.

3
Partner Couples

Place is very nice, but we did not receibe our bennefir of bottle of wine included

By on Nov 28, 2021

Review comment responded on Nov 29, 2021

Thank you for staying with us. I appreciate your valuable comments and apologize if your stay did not meet your expectations. Regards,

5
Everyone

By on Jun 30, 2021

4
Everyone

I would certainly come back.

By on May 31, 2021

Review comment responded on Jun 1, 2021

Thank you very much for evaluating us. It is a pleasure to know that your stay was excellent. We hope to see you soon. Regards,

5
Family Family

The reason for our visit was for a family wedding. The reception was held in your ballroom. We liked that we didn't have to travel back and forth.

By , from Brooklyn, New York on Feb 12, 2020

Review comment responded on Feb 12, 2020

Dear Guest, Thank you for taking your time to share your comments with us. We are very happy to know that you enjoyed your stay. If there is something I can do for you do not hestitate to tell me. We hope you can come back soon. Best regards,

5
Everyone

By on Oct 1, 2019

Review comment responded on Nov 1, 2019

Muchas gracias por evaluarnos. Es un gusto saber que su estancia fue excelente. Esperamos su pronto regreso. Saludos cordiales,

5
Family

The cleanliness and the spacious rooms. ............

By on May 21, 2019

Review comment responded on May 24, 2019

Dear Guest, First of all, thank you for your good comments. We are proud to know that the attention during your stay was excellent, since this is our main goal, to make all our guests feel at home. We hope to have the pleasure of receiving you again and that you live again a great experience here in Live Aqua. I am at your service for any type of situation. Best regards, Diego Madero General Manager Live Aqua Uraban Resort México

5
Everyone

It is a very nice upscale hotel that lives up to expectations. Friendly, professional and very kind staff.

By , from NC on Nov 27, 2018

Review comment responded on Dec 3, 2018

Dear Guest, Thank you for taking your time to share your comments with us. We are very happy to know that you enjoyed your stay. If there is something I can do for you do not hestitate to tell me. We hope you can come back soon. Best regards, Diego Madero Managing Director Live Aqua Urban Resort Mexico

5
Everyone

Excelent! Outstanding service. Very good room amenities

By , from La Paz BCS on Nov 20, 2018

Review comment responded on Nov 23, 2018

Dear Guest, Let me thank you for sharing your comments with us, we really appreciate that. We do believe details can make a big difference, I´m glad to hear you notice them. I´ll share your opinion with all the staff. I hope you stay with us soon and if there is anything I can do for you, I´ll be happy to help. Best regards; Diego Madero Director General Live Aqua Urban Resort México

5
Everyone

Wonderful people! The entire staff is more than willing to cordially greet its guests "from their heart". The hotel is located in a very nice area of the posh "Bosques" neighborhood (between the Polanco and Santa Fe neighborhoods). I will definitely return again!

By , from Rancho Cucamonga, CA on Nov 14, 2018

Review comment responded on Nov 21, 2018

Dear Guest, Let me thank you for sharing your comments with us, we really appreciate that. We do believe details can make a big difference, I´m glad to hear you notice them. I´ll share your opinion with all the staff. I hope you stay with us soon and if there is anything I can do for you, I´ll be happy to help. Best regards; Diego Madero Managing Director Live Aqua Urban Resort Mexico

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