Deluxe Double Room, 2 Double Beds
from $163
Live Aqua Urban Resort México
5.0 out of 5.0
95% based on 540 reviews
TripAdvisor Traveler Rating
Recent guest reviews
Great hotel, excellent hospitality and service, good neighborhood and comfortable to stay. Restaurant serving breakfast and dinners were excellent. Price was reasonable. I dont have more to write. However the minimum words irrates me.
You will never choose another hotel in Mexico City once you try Live Aqua. It is modern and luxurious . Come and get pampered whether you are staying for business or pleasure . I highly recommend . I will stay here for all my business trips to the city.
2 weeks ago I attended the spa with my cousin. It was amazing. Very relaxing. The service was excellent the girl Cecilia explained everything very well and she is very attentive and friendly. The girl that help me her name was Vianney she was very helpful. The spa is very nice , clean , great staff! Definitely I will come back!!
Perfect brunch with a big variety of food. Everything was fresh and well prepared. Perfect service performance and always kind, friendly and very effective. Great music live performance. Felicidades! Great and fresh King pawns!
I had the chance to visit this spa and I would say the experience was fair but honestly I was expecting a little bit more... I reserved for 2 spa- 90 min relaxing massage; It was programmed to start at 6 pm but because of the heavy traffic couldn't get there on time (20 min late) and the consequence was that they could only offer me a 60 min treatment. Since they close at 9, I honestly felt everything was like on the "rush";and that is what we try to avoid....!!! Nice place in general,modern facilities, but when you feel the employees are already thinking about the end of the day, the charm is gone... The therapists did a fabulous job and were very nice; I would have expected a better attitude on the front desk...I mean as they don't own the business, they don't really care If the hotel loses a few dollars.... Who's gonna notice???....Me Suggestions: Always be there on time ; otherwise you might get your therapy changed... Count to 10.....Relax is first Be advised (even if they don't tell you) :you have the right to use all spa facilities , including the pool. Get there at least 1.5 hrs ahead to profit If you,by chance, don't get there on time and want to use the facilities in a different day, ask for a Day Pass....After all it's been payed for
Not flexible and no customer orientation. Another night was charged for arrival time 11.45 a.m.. Discussions with the service personnel was very unfriendly and not solution oriented. The invoice was then not handed out and the credit card was charged. The Hotel manager was not available to talk about the issue. Very bad experience, not again.
Spend the night with my wife. Reception was quick and efficient. The rooms are just great: excelent beds, great decor, very comfortable. I try to go there once a year for my anniversary. Great restaurants and night clubs by foot.
Perfect!!! We get there on a special day and the place was perfect for us ... Once we left the gafas on the restaurant and the next day the waiter find us the next day to gave it back ... in the breakfast everything was fresh!! I prefer the bread fresher!! But it was good enough 😉👍🏻😃
This hotel is beyond World Class. Every detail is attended to. The quality of the rooms are great, from the pillows to the sheets to the tech amenities. Bathrooms are comfortable and luxurious. The hotel restaurant is great and the staff goes out of their way to make sure that all the guest are taken care off.
the attention to detail and service is outstanding. the basic: great quality, service, food selections, beds, room, etc. the bonus: extra touches like choice of scent for the room, drinks upon entry, and incredinly friendly staff. and, the price is reasonable. many hotels can learn from these guys!!
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Spa
- 24-hour fitness center
Live Aqua Urban Resort México places you within a few miles (5 km) of Expo Bancomer Santa Fe and Centro Santa Fe. This 135-room, 5-star hotel has a restaurant, a full-service spa, and a 24-hour fitness center. Anahuac University is also 3 mi (4.8 km) away.
Dining
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with cooked-to-order breakfast served for a fee.
Rooms
The 135 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. 46-inch LCD TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and slippers. Other standard amenities include safes, phones, and ironing boards.
Property features
Guests staying at Live Aqua Urban Resort México enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of valet parking for a fee, along with an airport shuttle for a fee (available on request). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include conference space, express check-in, and express check-out.
Reviews from Trip Advisor
95% of guests recommend this hotel
Total of 540 reviews
