great staff
It is on a major traffic area, but once you come in, you can barely hear it. The place is really nice! I even loved the towels! Big and thick. Only one suggestion, add small hand towels.
I wish I could rate higher than a 5 for the staff. They were incredible. Like staying at a 5 star hotel.
We came in July, and we were told that the reservation only covered the 2 adults that were listed and somehow my kids were not on the reservation, we made the reservations beginning of July. For them to spend the night, Gustavo told me it was 500 MXN pesos to have them stay. Really? I have never had this before, but okay here's 500 pesos in cash. It was certainly weird, I have never heard of charging for kids. I went on the website that night and the price is exactly the same if I had 0 kids to 2 kids. But what was done was done. We went on our 3 week vacation to another part of Mexico and we had our return reservation for 2 days at the end. While on the vacation, I decided to add on one more day, on that reservation, even though it's the same price I had 2 adults 2 kids. We were fine the first day checking in with a sweet girl, second day we get back and "Ring, Ring" it's Gustavo calling me in my room, saying I need to come downstairs to pay for my children immediately. He proceeds to show me the 2 reservations, and I now needed to pay 1000 MXN pesos for the 2 nights for my kids. You tell me, Thursday night with the 2 adults 2 kids is 659.22 pesos, now fri and sat is 1459 pesos and you still want another 1000 pesos!!! He was so strict on it and there was nothing I could do, I paid it on a credit card. Honestly, I felt as so strict as he was and after me, I honestly don't even know if this money is for the hotel or the employee. We won't be returning to put up with this abuse
Nice and clean, quiet location. Good service for the price
Nice hotel, staff, and price but we waited at the airport to pick up more than an hour.
Place is located in very sketchy part of city. The shuttle did not pick me up at1:20 am as promised. Had to take uber.
Upon our arrival we had to wait 45 min because the key wouldn’t open the door and apparently they had no other rooms available. We continued to have the same issue the 5 days we stayed there. No room cleaning was done for three days because of the room key issue, the handle was not working. No water bottles or coffee were stocked during our stay. Overall stay was horrible. We will never stay here again.
What was difficult was trying to arrange the shuttle - we did not know it was offered before, so when we called it was a 45 minutes wait
Great sirvice and hotel in general , location it's great
The staff was incompetent because they never could fix a problem with the WiFi in my room
The property itself was very nice. However the sink in our room was clogged and would not drain. Also there was only 1 towel in our room.
The bath was the main issue was not enough water flow, because the shower was old, also I have a hard time trying to turn on the tv, had to disconnect several times from the electrical outlet.
The place looks abandoned the area of its location looks very dangerous. I DIDN'T stay at the Hotel.
Tezontle Park is a short stroll from Krystal Urban Aeropuerto Cd de Mexico, and other popular attractions like Sports Palace Dome are within a few miles (5 km). This 96-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Continental breakfast is offered for a fee each morning from 7:00 AM to noon.
All 96 rooms provide MP3 docks, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are also available.
Krystal Urban Aeropuerto Cd de Mexico features a gym, free WiFi in public areas, and a business center. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include express check-out, free newspapers, and a terrace.
great staff
It is on a major traffic area, but once you come in, you can barely hear it. The place is really nice! I even loved the towels! Big and thick. Only one suggestion, add small hand towels.
Good night: Thank you very much for your nice comments, they are really comforting We wait for you soon Have a great evening !!!
Buen día: Que grato es saber que haya tenido una buena estancia Le esperamos nuevamente para erguirle atendiendo Que tenga un excelente día!!!
Le agradecemos el haberse hospedado con nosotros Esperamos verle pronto nuevamente Saludos cordiales
I wish I could rate higher than a 5 for the staff. They were incredible. Like staying at a 5 star hotel.
We came in July, and we were told that the reservation only covered the 2 adults that were listed and somehow my kids were not on the reservation, we made the reservations beginning of July. For them to spend the night, Gustavo told me it was 500 MXN pesos to have them stay. Really? I have never had this before, but okay here's 500 pesos in cash. It was certainly weird, I have never heard of charging for kids. I went on the website that night and the price is exactly the same if I had 0 kids to 2 kids. But what was done was done. We went on our 3 week vacation to another part of Mexico and we had our return reservation for 2 days at the end. While on the vacation, I decided to add on one more day, on that reservation, even though it's the same price I had 2 adults 2 kids. We were fine the first day checking in with a sweet girl, second day we get back and "Ring, Ring" it's Gustavo calling me in my room, saying I need to come downstairs to pay for my children immediately. He proceeds to show me the 2 reservations, and I now needed to pay 1000 MXN pesos for the 2 nights for my kids. You tell me, Thursday night with the 2 adults 2 kids is 659.22 pesos, now fri and sat is 1459 pesos and you still want another 1000 pesos!!! He was so strict on it and there was nothing I could do, I paid it on a credit card. Honestly, I felt as so strict as he was and after me, I honestly don't even know if this money is for the hotel or the employee. We won't be returning to put up with this abuse
Nice and clean, quiet location. Good service for the price
Nice hotel, staff, and price but we waited at the airport to pick up more than an hour.
-We appreciate your evaluation of your recent stay at our hotel. Your opinion is very valuable to us and we strive to improve every day and provide a better service. Have a nice day
Agradecemos su evaluación de su reciente estancia en nuestro hotel. Su opinión es muy valiosa para nosotros y nos esforzamos por mejorar cada dia y brindarle un mejor servicio Tenga un buen dia
We appreciate that you have chosen the hotel to stay and your valuable comments Happy day!!!