10/10 Excellent
Jennifer
Traveled with group, Traveled with partner
Aug 11, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay at the Isabella by Viadora. We rented the "Exclusive Apartment" (3 bedroom, 3 bath) for two weeks over the summer and had a wonderful experience from start to finish. The apartment was even better than advertised (which almost never happens!) and we were so happy with our decision to rent there. We've stayed in Polanco previously at a major hotel, and it was so nice to have a boutique experience with all of the major amenities of a hotel.
The location in central Polanco is excellent and there is no need to have a vehicle if you're staying within the Polanco/Miguel Hidalgo area. (Otherwise Uber and other rideshare services are readily available.) There are many great restaurants and cafes within walking distance, and the front desk was always ready with recommendations if you were unsure of where to go.
The apartment was incredibly well-appointed from the linens, cookware, to the L'Occitane toiletries, and they even included laundry pods and dishwashing tablets if you decided to use either. The terrace was a beautiful place to spend time while in the apartment. Also, the central A/C worked great!
The true gem of the Isabella is the staff, who were always so helpful with recommendations and friendly when you entered or left the building. We felt incredibly safe throughout our stay.
We are already talking about staying at the Isabella again in our next trip to Mexico City and I would not hesitate to recommend it to anyone. We loved it!
Jennifer
Stayed 13 nights in Jul 2025
