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Hotel Royal Reforma

4.0 out of 5.0

Recent guest reviews

Fantastic stay in a safe area. All staff helpful and friendly with the exception of the terrace barman on 10th April who gave extremely poor service.

The hotel is nice and cozy. Internet in the room was just okay, not perfect. The stuff is friendly. The only issue that I see was the outlet in the room is far away from the bed so you can't charge your phone and spend time on your phone or laptop while ypu are in the bed. That's the only thing that I didn't like about this hotel.

Everything was great but, but the beds are hard. I had trouble sleeping in them.

The hotel is located in the city center and easy to access to restaurants and bars. I stayed in this hotel 6 nights and I found it very comfortable.

Nice hotel close to the metro station, restaurants, and manly the USA Embassy. I was able to find public transportation easily. Great experience.

Although this hotel isn't the greatest, it is in the perfect location. Excellent area with access to transportation that'll get you anywhere you need to go. Simply put, you get what you pay for.

good location but hotel in very bad shape, very negative Impression when you enter the hotel

Hotel location was good, there's a metro station called Insurgentes about 200 m away. The hotel is a little disappointing, not at all what I saw in their pictures, the lobby, terrace and public areas are modern and very nice, but the rooms are very old and the bed wasn't comfortable. Hotel staff is very kind and helpful.

It's ok , lots of other places to choose from in that area and prices are even

This hotel was very reasonably priced. It's located a couple of blocks from the subway and by many shopping areas. Everything is within walking distance. I enjoyed being able to walk everywhere. This is a great place to stay if you are looking for nightlife. Overall, a great hotel with great service.

Stayed for 1 night in Mexico city for a business trip. Overall is ok, especailly the location. Very convenient. However need more works on cleaning the room. Looks not been well cleaned.

Hotel is awesome, the pool is great, location and staff are excelent, the cons are awfull beds and poor shower experience

Had an Excellent experience would definitely stay there again.

Nice hotel, but plan an hour to get there from the airport, took over an hour and a half for us as it was raining and for some reason that makes traffic crawl.

Very nice hotel in a perfect location. Close to bars, restaurants, parks, malls, etc. Clean and comfortable rooms. Very nice staff.

The hotel is in a very good location and in walking distance of the main ares of Zona Rosa. Very good value!

The hotel is in a location with many restaurants in the area and close to the Insurgentes subway station. The staff was friendly. Good value for the nightly rate that we got.

Nice hotel good very good location and safe Get what it cost

Staff were friendly and helpful. The location, just steps from the Insurgentes Metro station is ideal for fast travel to virtually all Mexico City attractions. I thought the level of comfort and available amenities were consistent with a top-flight business class hotel, and the value was exceptional. In contrast to many hotels, the wifi worked flawlessly. The neighborhood is known for night life, from elegant to seedy, which is not a requirement for me, but it does mean that there is available food and drink at just about any hour of day or night within a very short walk of the hotel.

It is a relatively good hotel. But the wireless is weak and they don't offer DSL. For a business traveler, this is a big hang up.

Room options

Double Room, 1 Queen Bed, City View

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 3

Guest reviews for Hotel Royal Reforma

Everyone (8) Business (10) Couples (7) Family (8) Other (12) Friends (2)
5

great hotel in a good area with lots f nearby rest

Everyone

Fantastic stay in a safe area. All staff helpful and friendly with the exception of the terrace barman on 10th April who gave extremely poor service.

By , from Scotland on Apr 16, 2017

Review comment responded on Apr 19, 2017

Dear Mr. Cameron, We appreciate both your good and bad comments. Since each of them help us to better the quality of our service in all the facilities of the hotel. Royal Reforma expects to see him on his next visit to the CDMX

4

nice hotel

Everyone

The hotel is nice and cozy. Internet in the room was just okay, not perfect. The stuff is friendly. The only issue that I see was the outlet in the room is far away from the bed so you can't charge your phone and spend time on your phone or laptop while ypu are in the bed. That's the only thing that I didn't like about this hotel.

By , from New York, NY on Feb 14, 2017

Review comment responded on Feb 16, 2017

We appreciate your comments. Each and every one of them is important to us. They help us detect our areas to improve in order to achieve the preference of those who visit us.

3

hard beds

Everyone

Everything was great but, but the beds are hard. I had trouble sleeping in them.

By , from G on Jan 11, 2017

Review comment responded on Jan 16, 2017

Dear Customer. We appreciate the time taken to leave your comments. On one hand it is good to know that you enjoy your stay with us, although it is bad to hear that you could not go down in our rooms because of the discomfort of our beds. We will work on them to improve.

5

nice hotel for good price

Everyone

The hotel is located in the city center and easy to access to restaurants and bars. I stayed in this hotel 6 nights and I found it very comfortable.

By , from NY on Dec 29, 2016

Review comment responded on Jan 14, 2017

We greatly appreciate your comments. It is good to know that during your 6 nights you enjoy your stay in our hotel. We hope to see you again in your next visit to Mexico City. Best regards!

5

hotel close to usa embassy

Everyone

Nice hotel close to the metro station, restaurants, and manly the USA Embassy. I was able to find public transportation easily. Great experience.

By , from Mexico, DF on Dec 23, 2016

Review comment responded on Dec 26, 2016

Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments.

4

excellent location

Everyone

Although this hotel isn't the greatest, it is in the perfect location. Excellent area with access to transportation that'll get you anywhere you need to go. Simply put, you get what you pay for.

By , from Los Angeles on Dec 21, 2016

Review comment responded on Dec 23, 2016

Dear Customer. We appreciate the time taken to leave your comments. Each and every one of them are important to us as it helps us to improve. Royal Reforma appreciates your visit!

1
Everyone

good location but hotel in very bad shape, very negative Impression when you enter the hotel

By on Dec 11, 2016

Review comment responded on Dec 15, 2016

Dear Customer. We are very sorry that you took a bad impression of us. For your comment we noticed that what gave bad impression was our facilities, had it been for our staff, be sure that we will go through with the indicated department to avoid any other situation of this case. Even so Royal Reforma appreciates your visit!

3

good location disappointing room

Everyone

Hotel location was good, there's a metro station called Insurgentes about 200 m away. The hotel is a little disappointing, not at all what I saw in their pictures, the lobby, terrace and public areas are modern and very nice, but the rooms are very old and the bed wasn't comfortable. Hotel staff is very kind and helpful.

By , from PTY on Nov 9, 2016

Review comment responded on Nov 10, 2016

We thank you again for the time taken to leave your comments. As I mentioned earlier, we are still in the process of renovating our rooms. We don't have a specific date but we hope to finish the renovation soon. Royal Reforma thanks your visit !!!

5

it's ok

BusinessTravelers

It's ok , lots of other places to choose from in that area and prices are even

By on Jul 15, 2015

4

holiday family vacation

Families

This hotel was very reasonably priced. It's located a couple of blocks from the subway and by many shopping areas. Everything is within walking distance. I enjoyed being able to walk everywhere. This is a great place to stay if you are looking for nightlife. Overall, a great hotel with great service.

By on Jul 8, 2015