Skip to main content
Beginning of main content

Recent guest reviews

Muy buen hotel ! El desayuno es excelente. La ubicación es perfecta. El hotel es muy limpio. El personal es amable en especial el botones que se llama Iván , el cual es una persona súper atenta y servicial el se asegura que el huésped se sienta súper cómodo

Was a wanderfull experience been there, because I had the opportunity to meet people and I got a new friends.

Great customer service, beautiful room

Everything is fine no issue of any kind I love everything , I was so happy to stay at the hotel

Love the location.

I love the location

Close to city center. Taxi could not go to hotel walked almost a block from drop off with luggages. No air condition, old building and small room.

Property is right on centro historico

Great location; between the Zócalo and Palacio de Bellas Artes. Nice hotel.

All the staff was great!! Always clean!!! Always attentive!! The only thing that my room needed was a mini fridge to put in bottles of water!!! Everything was great!!!

Good location if you want to visit the historical center. Good buffet breakfast, and nice service

This hotel does not have air conditioning in any rooms. It was unbearably hot in the room and we had to check out after the first night.

I will say this property is located in a central location close to Zocalo, Templo Mayor, many other museums and great restaurants. That being said....the service was not good. Upon arrival we did not get the room i had reserved. Instead we got a room with two small beds. The room had no AC, the beds were hard, and every morning around 5 a.m. we awoke to a barking dog. Which is actually funny because i had read in a previous review about the annoying barking dog. The worst part of this hotel is that repairs were being made during our stay and they were done from 8pm--5am. We could not sleep with all the hammers and construction going on. The service was also very subpar as we had to call serveral times to get an iron and towels. There are several hotels in this area but i will not be returning to Ritz. Disappointing stay with no sleep!

Great location in the historic center. Staff friendly and helpful. Clean rooms, No air conditioning, but opening the window and the fan worked okay.

nice hotel close to historical center. clean and comfort

Great hotel. Easy to find and within walking distance of everything.

I didn’t like the bathroom frosted glass door, no privacy and the bathroom fan/light was too loud when turned on.

Noisy room Room not so clean There's no street access to the hotel

Nice hotel with a restaurant and bar ! In a safe area with lots of security/ police around the area . Very busy street with no access to cars . Many restaurants to choose from and about 3 min walking distance from the Zocalo. Reasonable pricing for the size of the room and very clean . Only downfall was toilet wasn't working properly but I called and they sent someone up immediately to take a look . Would definitely return !

The hotel is on Francisco Madero, a pedestrian street and as it was Christmas week it was constantly jammed with people. Great lication 3 blocks from main square and all of the sights.

Madero 30 Col Centro Mexico City CDMX

Hotel highlights

  • Walking distance to Zocalo and Alameda Central
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Historic Center, Hotel Ritz Ciudad de México is within a 10-minute walk of popular sights such as Palacio de Bellas Artes and Zocalo. This 113-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

All of Hotel Ritz Ciudad de México's 113 soundproofed rooms provide free bottled water, safes, and phones. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers and desks are other standard amenities.


Property features

Hotel Ritz Ciudad de México features free WiFi in public areas, conference space, and a business center. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include coffee/tea in a common area, free newspapers, and a terrace.

Room options

Suite, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 King Bed (Breakfast Included)

1 King Bed | Sleeps 2

Standard Room, 1 Double Bed (Breakfast Included)

1 Double Bed | Sleeps 2

Standard Room, 1 Double Bed

1 Double Bed | Sleeps 2

Guest reviews for Hotel Ritz Ciudad de México

Everyone (13) Couples (4) Family (9)
5
Family

Muy buen hotel ! El desayuno es excelente. La ubicación es perfecta. El hotel es muy limpio. El personal es amable en especial el botones que se llama Iván , el cual es una persona súper atenta y servicial el se asegura que el huésped se sienta súper cómodo

By on Oct 23, 2021

Review comment responded on Oct 25, 2021

Estimada Huésped: Gracias por sus comentarios estamos contentos que tuvo una feliz estancia, esperamos que pronto nos vuelva a visitar. Saludos cordiales.

5
Partner Couples

Was a wanderfull experience been there, because I had the opportunity to meet people and I got a new friends.

By on Aug 11, 2021

Review comment responded on Aug 13, 2021

Dear Guest: Thank you for your comments, We are glad that you had a happy stay. Regards.

5
Partner Couples

Great customer service, beautiful room

By on Aug 10, 2021

Review comment responded on Aug 10, 2021

Dear Guest: Thank you for your opinion for us are important. Regards

5
Family Friends

Everything is fine no issue of any kind I love everything , I was so happy to stay at the hotel

By on Jul 27, 2021

Review comment responded on Jul 28, 2021

Dear Guest: Thank you for your opinion for us its important. Regards

4
Everyone

Love the location.

By on Jul 21, 2021

Review comment responded on Jul 21, 2021

Thank you for your opinion, its important for us.

5
Family

I love the location

By on Jul 3, 2021

Review comment responded on Jul 3, 2021

Thank you for your staying! Your opinion is important for us.

3
Everyone

Close to city center. Taxi could not go to hotel walked almost a block from drop off with luggages. No air condition, old building and small room.

By on May 11, 2021

Review comment responded on May 13, 2021

Dear guest, we would like to be able to do more, however anonymously we cannot identify it, we are working on a medium-sized project to place A / C in all our rooms, we hope on your next visit you will see an advance, we continue at your orders , regards!

5
Everyone

Property is right on centro historico

By on May 2, 2021

Review comment responded on May 10, 2021

without a doubt our location is unbeatable, we hope to see you again at this location, we continue to serve you, Best Regards!

5
Family Family

Great location; between the Zócalo and Palacio de Bellas Artes. Nice hotel.

By , from Austin, TX on Oct 22, 2020

Review comment responded on Nov 17, 2020

Without a doubt our location is a strong point, we work day by day to improve the service as well as our facilities, we appreciate your comments, these help us greatly, follow your orders, greetings!

5
Family Family with small children Family

All the staff was great!! Always clean!!! Always attentive!! The only thing that my room needed was a mini fridge to put in bottles of water!!! Everything was great!!!

By on Sep 6, 2019

Review comment responded on Sep 9, 2019

Dear guest, we welcome your comments, we are currently updating and without a doubt one of our concerns is to have a minibar in the rooms, we hope that in a medium term we can have the service ready for all of you, our precious guests, we continue at your orders, regards!

url importing http://www.orbitz.com/Mexico-City-Hotels-Hotel-Ritz-Ciudad-de-México.h565317-p2.Hotel-Reviews
There was an error importing /Mexico-City-Hotels-Hotel-Ritz-Ciudad-de-México.h565317-p2.Hotel-Reviews, error: javax.servlet.jsp.JspException: Problem accessing the absolute URL "http://www.orbitz.com/Mexico-City-Hotels-Hotel-Ritz-Ciudad-de-México.h565317-p2.Hotel-Reviews". java.io.IOException: Server returned HTTP response code: 400 for URL: http://www.orbitz.com/Mexico-City-Hotels-Hotel-Ritz-Ciudad-de-México.h565317-p2.Hotel-Reviews

Frequently asked questions