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Hotel Puerta Roja Reforma

Property class: 3

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Photo gallery for Hotel Puerta Roja Reforma

A modern dining area with a large window, a painting of a cityscape, and a potted plant.
A modern living room with a sofa, a round table, and a dining area with chairs and a table set for a meal.
An outdoor patio with a wooden table, wicker chairs, and a red umbrella.
A room with a bed, two woven baskets on a black stand, and several potted plants.
A balcony with a view of buildings, a wooden table, a chair, a potted plant, a framed picture, and a small wooden figure.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
17 Río Papaloapan Cuauhtémoc, Mexico City, CDMX, 06500
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪3 min walk‬
  • Place, Angel of Independence Monument
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬

Room options

View all photos for Exclusive Apartment

A hotel room with a large bed, a headboard, a nightstand, a lamp, and a view of the outside.

Exclusive Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Large Twin Futon
  • Free WiFi

View all photos for Design Apartment

A neatly made bed with patterned pillows, a wooden headboard, a wall-mounted lamp, and a framed picture of the moon.

Design Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Comfort Apartment

A room with two beds, a wooden door, a lamp, and a small table with a tissue box.

Comfort Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Standard Loft

A neatly made bed with pillows and folded towels, a brick wall, and a red cabinet in the background.

Standard Loft

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Elite Apartment

A white sofa with two pillows, one yellow and one white, and a potted plant in a woven basket.

Elite Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment

A neatly made bed with pillows and folded towels, a bedside lamp, and a wall-mounted artwork above the bed.

Luxury Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Large Twin Futon
  • Free WiFi

View all photos for Business Apartment

A bed with multiple pillows and two bedside tables with lamps.

Business Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Large Twin Futon
  • Free WiFi

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About the neighborhood

Mexico City

Located in Reforma, Hotel Puerta Roja Reforma is within a 5-minute walk of popular attractions such as Paseo de la Reforma and U.S. Embassy. Each of the 2 rooms at this 3-star apartment building includes a kitchen, a refrigerator, and a microwave.
View more Apartments in Mexico CityOpens in a new window

What's nearby

  • Paseo de la Reforma - 3 min walk - 0.2 miles
  • U.S. Embassy - 3 min walk - 0.2 miles
  • Reforma 222 - 5 min walk - 0.3 miles
  • Angel of Independence Monument - 7 min walk - 0.4 miles
  • Cibeles Fountain - 14 min walk - 0.8 miles

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • Insurgentes Station - 13 min walk
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪Shake Shack - ‬5 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪P.F. Chang's - ‬5 min walk
  • ‪Cityzen - ‬1 min walk

About this property

Hotel Puerta Roja Reforma

At Hotel Puerta Roja Reforma , guests have access to features like laundry facilities. Helpful staff can provide concierge services and luggage storage.
Each apartment features a kitchen and 2 bathrooms. Guests can enjoy a TV and stay connected with free WiFi. Other standard amenities include a washing machine, an electric kettle, and an ironing board.

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  • Free WiFi
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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Onsite parking available only on request

Kitchen

  • Blender
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Oven

Bedrooms

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Outdoor areas

  • Deck/patio

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washing machine

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: MXN 1,000 per pet per week
  • Deposit: MXN 5,000 per stay
  • One-time cleaning fee: MXN 1,000

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Iron/ironing board
  • Luggage storage
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 2 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • This property welcomes pets for MXN 1000 per pet, per week, plus a one-time cleaning fee of MXN 1000 and a deposit of MXN 5000 per stay
  • Dogs and cats only

Children and extra beds

  • Cribs/infant beds are available for MXN 250.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 1000 per pet, per week plus MXN 1000 one-time cleaning fee
  • Crib (infant bed) fee: MXN 250.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Puerta Roja Reforma
Puerta Roja Reforma Apartment
Hotel Puerta Roja Reforma Apartment
Hotel Puerta Roja Reforma Mexico City
Hotel Puerta Roja Reforma Apartment Mexico City

Frequently asked questions

Is a free cancellation option available at Hotel Puerta Roja Reforma ?

Hotel Puerta Roja Reforma offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hotel Puerta Roja Reforma ?

As of Aug 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta Roja Reforma on Aug 26, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Puerta Roja Reforma ?

This apartment is situated in Reforma within a short 3-minute walk of Paseo de la Reforma and also 11 minutes on foot from Angel of Independence Monument. You'll also find Palacio de Bellas Artes and Zócalo within a short drive.

Will I be able to park at Hotel Puerta Roja Reforma ?

Yes, though parking is available on request.

Does Hotel Puerta Roja Reforma include a casino?

No, Hotel Puerta Roja Reforma doesn't have a casino.

Is there an indoor pool at Hotel Puerta Roja Reforma ?

No, there is no indoor pool at this apartment.

Is Hotel Puerta Roja Reforma good for couples?

Amenities at this apartment that appeal to couples include a kitchen and concierge services.

Does Hotel Puerta Roja Reforma have a hot tub?

No, there isn't a spa tub at this apartment.

Does Hotel Puerta Roja Reforma have a restaurant that serves breakfast?

No, Hotel Puerta Roja Reforma doesn't have a restaurant that serves breakfast.

Does Hotel Puerta Roja Reforma allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Puerta Roja Reforma for a fee of MXN 1000 per pet, per week. A deposit of MXN 5000 per stay is collected.

Does Hotel Puerta Roja Reforma have connecting rooms available?

No, there aren't connecting guestrooms at this apartment.

How close is the airport from Hotel Puerta Roja Reforma ?

The closest major airport to Hotel Puerta Roja Reforma is Benito Juarez International Airport (MEX), which is 9.4 mi away (30 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 26.7 mi away (53-minute drive).

Can I book a room with a balcony at Hotel Puerta Roja Reforma ?

Yes, every apartment at Hotel Puerta Roja Reforma comes with a deck/patio.

Hotel Puerta Roja Reforma Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 41 out of 81 reviews
Rating 8 - Good. 17 out of 81 reviews
Rating 6 - Okay. 15 out of 81 reviews
Rating 4 - Poor. 4 out of 81 reviews
Rating 2 - Terrible. 4 out of 81 reviews

8.2/10

Cleanliness

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Beatriz

Liked: Cleanliness, check-in, communication, listing accuracy
Clean and new towels
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities, communication
Carlos was an amazing host, the bed was one of the best I've ever slept on, and the loft apt G was adorable and well-equipped.
Cute lobby
Roomy bathroom
Entryway, fun surprise
Looking across from bathroom/kitchen level. Bed is about 10' from the floor... fun!! The bed on the floor rolls under the kitchen & turns into a couch!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Javier Ignacio

Liked: Cleanliness, check-in, communication, listing accuracy
Clean and spacious accommodation. There were in total 3 rooms, 2 bedrooms and 1 dining room with a table for 4 people and 2 sofas. Each room with its own bathroom plus a toilet in the dining room
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, room comfort, communication
Good location! Good place to stay!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, check-in, communication, listing accuracy
We had a wonderful stay!! ¡Una estancia maravillosa! The apartment was just as advertised, and Aldo received us very well and friendly in the lobby and attended to us very well. The rooms and bathrooms were clean, and having the small kitchen was great. The beds were comfortable. We also loved having a balcony, the TV had excellent sound, and having it in a picture frame was nice. The property is in a fantastic, central location, very close to shops and restaurants and very close to where our friends were staying at Sofitel. We would stay here again!! ¡¡Gracias!! Andres Garcia
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Axel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was good, cozy. Ventilation needs improvement and being next to the street means you hear the city noises but that was expected
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Emanuel

Liked: Cleanliness, check-in, communication, listing accuracy
I want to start off that for the price and space that you get here it is kind of worth it, I paid less than a typical hotel room and had 2 rooms with 2.5 bathrooms! The one huge downfall here is that if you have neighbors that are loud past 10pm no one will tell them to be quiet and these walls are paper thin! You hear everything causing you to just kind of put up with it. Other than that it is close to a lot of food options and it was easy to call an Uber or a Didi which is the other option in Mexico City. Didi has cheaper options for sure.
Stayed 9 nights in Mar 2026
Verified review

8/10 Good

Josue

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was fine, i just want to clarify this is not a hotel is an apartment.
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

VICENTE

Liked: Cleanliness, communication
Area OK
Stayed 4 nights in Oct 2025
Verified review

6/10 Okay

CHANEL

Liked: Communication
Disliked: Cleanliness
Team was very responsive. The location was great. The apartment was nicely decorated but the unidentified stains / crust on the sofa and the window shades was a turn off. Also, the website stated that parking was an option if requested in advance. When we attempted to request parking, we were told that they do not offer that amenity.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, communication
Great time for us. Second time in the same room. Hot water can be temperamental. Construction can be noisy if you try to sleep late.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fine. The only thing I would have liked more of is more warm water when showering.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great place for 2 adult children and me. The staff is remote and were fine. The onsite person was nice and took care of us. Two learnings: 1) the on-demand hot water took some finagling to make it work to enable hot showers. 2) Check-out is way too early ...10:00. This was not good for our afternoon flight as we have to deal with luggage, laptops, etc. Nobody is consistently around the hotel to be able to "stash" our luggage safely so we could enjoy the morning in the neighborhood (which is fantastic). Extending the room for 2 hours started at 50 USD/hour which was a lot more than our nightly rate.
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

LOUISAR

Water Interruption

Location was excellent.However there are other issues that need to be addressed. The light in the master bedroom is flickering. We had water interruptions on the last night and did nit have water until the Saturday morning . We went to the airport without being able to shower or do routine care. It was disgusting as the toilet cannot be flushed. We called the number listed but it goes to voicemail. Honestly, we felt that the last night should be credited back to us.
Stayed 7 nights in Mar 2025
Verified review

4/10 Poor

Laura

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .
Stayed 5 nights in Sep 2024
Verified review

2/10 Terrible

Rene

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel Puerta Reforma has a lot of potential, but sadly, it's clear the property has been neglected by its owner or management. There is no lobby, and the only person on-site is Victor, a kind and hardworking maintenance worker who was doing everything he could—but with no support from above. The decor was modern and tasteful, and the apartment had everything we needed. For a family of five, having 2.5 bathrooms was a huge plus. Unfortunately, those positives were overshadowed by major issues. Our bedroom ceiling began to leak from two corners, and no one from management could be reached. I spent nearly three hours on virtual chat with Expedia, and finally got a live agent, but by then we were exhausted and frustrated. Eventually, Victor was able to reach the manager, who offered to move us into another unit that also had a leak—but claimed it was "not as bad." They couldn’t understand why we didn’t want to stay in a second flooded apartment. We were finally able to be relocated to another hotel. The communication from property management was the worst I’ve ever experienced. I would not recommend staying here even on my worst enemy.
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Mayra Jessica

Liked: Cleanliness, check-in, communication, listing accuracy
Me encantó! Sin duda regresaremos
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Beatriz

Liked: Cleanliness, check-in, communication, listing accuracy
Tuvimos muy buena experiencia. Muy buena ubicación y todo muy limpio. Definitivamente regresaría a hospedarme aquí.
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

mauricio fermín

Disliked: Cleanliness, check-in, communication, listing accuracy
Nunca pude accesar al hotel y nunca me devolvieron mi dinero y mucho menos expidia hizo algo para solucionarlo.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Crystiam

Liked: Check-in, communication, listing accuracy
El personal súper amable
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Candida

Liked: Cleanliness, check-in
Disliked: Communication
La habitación está limpia y es igual que como aparece en las imágenes. Solo hay que tomar en cuenta 1. Las escaleras para subir a la segunda cama son pesadísimas de hierro forjado 2. Si necesitas algo no cuentes con nadie no responden ni whats ni por expedia. 3. Si tienes sueño ligero la pasarás muy mal ya que lo que divide el cuarto de la calle es un ventanal viejo que no detiene nada el ruido. 4. La regadera no drena bien el agua
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, check-in, communication, listing accuracy
Lugar muy acogedor
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

Alejandro

Liked: Check-in, listing accuracy
Disliked: Cleanliness, communication
Pésima experiencia! Al día siguiente me doy cuenta que los colchones tienen chinches, me dieron otras habitaciones, pero no funcionaban los aires, primera vez que en un alojamiento de la app me pasa eso
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Alonso

Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
Tengo algunas observaciones que hacerles deberían darles mantenimiento a todos los departamentos el lugar es bonito pero muy descuidado se ve que llevan años sin darles una pintada y mantenimiento y sobre todo poner mucha atención con la limpieza estuve varios días y me cambié 3;veces todos tienen el mismo problema muy descuidados este último tiene demasiada humedad no hay ventilación se siente y huele mucho a humedad tuve que salirme anoche para irme a otro lugar empecé a tener problemas para respirar se me cerró la garganta presente problemas de alergias dolor de cabeza todo ese se deribo por esa situación de que está muy encerrado no hay ventilación natural es muy perspectiva el olor y x último el check out se me hace tan absurdo que te lo pida. Que lo hagas a las 10:00 am y por último el tel y WhatsApp no lo atienden nunca creo que x el precio el lugar que es bonito excepto esos detalles y la ubicación merecen mucho la pena que le pongan atención a esos detalles les adjunto un par de fotografías ojalá y las tomen en cuenta el primer día estuve contento como fui pasando x varios departamentos me fui percatando de esta situación este último fue x el que tome la decisión de busvar otro lugar ya que les repito me tenía muy mal de las vías respiratorias
Les dejo estás fotos para que vean y lo tomen en cuenta no había manera que me pudiera dormir en ese colchón el olor es muy fuerte sumado a lo sucio
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Simri

Liked: Cleanliness, check-in, communication, listing accuracy
Todo accesible, cerca lugaras para moverse y movilidad estupenda
Stayed 4 nights in Mar 2026