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Hotel Novotel Mexico City Santa Fe

4.0 star property
Hotel with an outdoor pool, steps from Samara Shops

Choose dates to view prices

Photo gallery for Hotel Novotel Mexico City Santa Fe

Exterior
Exterior
Terrace/patio
Outdoor pool
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Antonio Dovali Jaime 75, Col. Centro De Cuidad, Mexico City, CDMX, 1210
  • Place, Samara Shops
    ‪3 min walk‬
  • Place, Expo Santa Fe Mexico
    ‪10 min walk‬
  • Place, Santa Fe Center Mall
    ‪17 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪51 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 2 Double Beds

Executive Double Room, 2 Double Beds | In-room safe, desk, blackout drapes, soundproofing

Executive Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 269 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Eco-friendly toiletries, hair dryer, towels

Standard Double Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

In-room safe, desk, blackout drapes, soundproofing

Superior Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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Exterior

Holiday Inn México Santa Fe by IHG

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  • Free WiFi
  • Restaurant
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8.6 out of 10, Excellent, 364 reviews
$82 nightly
The price is $99
Feb 13 - Feb 14
Total with taxes and fees
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About the neighborhood

Mexico City

Located in Santa Fe, Hotel Novotel Mexico City Santa Fe is adjacent to Samara Shops and within a 15-minute walk of popular sights like Expo Santa Fe Mexico. This 148-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Samara Shops - 3 min walk - 0.2 miles
  • Tecnologico de Monterrey - Santa Fe - 8 min walk - 0.5 miles
  • Expo Santa Fe Mexico - 10 min walk - 0.6 miles
  • Santa Fe Center Mall - 17 min walk - 0.9 miles
  • Parque La Mexicana - 17 min walk - 0.9 miles

Getting around

  • Mexico City Buenavista Station - 17 min drive
  • Santa Fé Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Fisher's - ‬1 min walk
  • ‪Quattro - ‬1 min walk
  • ‪Vapiano - ‬1 min walk

About this property

Hotel Novotel Mexico City Santa Fe

Hotel with an outdoor pool, steps from Samara Shops
At Hotel Novotel Mexico City Santa Fe, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for MXN 120 per day, and there's also an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include conference space, coffee/tea in a common area, and laundry facilities.
LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other amenities include espresso makers, safes, and phones. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Lobby
NH Collection Mexico City Santa Fé
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 1,001 reviews
$81 nightly
The price is $97
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Valet parking on site (MXN 120 per day)

Food and drink

  • On-the-go breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 299 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 365

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 700 square feet of conference space
  • Coworking space

Outdoors

  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 596.30 per pet, per night
  • Dogs and cats only
  • 1 total (33 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 15 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately MXN 299 per person
  • Valet parking fee: MXN 120 per day
  • Pet fee: MXN 596.30 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Hotel Mexico Santa Fe
Novotel Mexico Santa Fe
Mexico City Novotel
Novotel Mexico City
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Hotel Novotel Mexico City Santa Fe Hotel
Hotel Novotel Mexico City Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe Hotel Mexico City

Frequently asked questions

Is free cancellation available at Hotel Novotel Mexico City Santa Fe?

Hotel Novotel Mexico City Santa Fe provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Novotel Mexico City Santa Fe?

As of Jan 29, 2026, prices found for a 1-night stay for 2 adults at Hotel Novotel Mexico City Santa Fe on Jan 31, 2026 start from $90.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Hotel Novotel Mexico City Santa Fe?

This hotel is situated in Santa Fe, just steps from Samara Shops. You'll also find Expo Santa Fe Mexico and Parque La Mexicana less than a mile away.

Is parking available on site at Hotel Novotel Mexico City Santa Fe?

Yes, valet parking is offered for MXN 120 per day.

Is there a spa available at Hotel Novotel Mexico City Santa Fe?

Spa services at the hotel include massages.

Does Hotel Novotel Mexico City Santa Fe have a casino?

No, Hotel Novotel Mexico City Santa Fe doesn't have a casino.

Is there an indoor pool at Hotel Novotel Mexico City Santa Fe?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Novotel Mexico City Santa Fe a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel Novotel Mexico City Santa Fe?

No, this hotel doesn't have a spa tub.

Does Hotel Novotel Mexico City Santa Fe have a restaurant that serves breakfast?

Yes, Hotel Novotel Mexico City Santa Fe serves to-go breakfast for a surcharge on weekday mornings at 365.

Does Hotel Novotel Mexico City Santa Fe allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Novotel Mexico City Santa Fe for a fee of MXN 596.30 per pet, per night.

Are there connecting rooms at Hotel Novotel Mexico City Santa Fe?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Novotel Mexico City Santa Fe?

The closest major airport to Hotel Novotel Mexico City Santa Fe is Benito Juarez International Airport (MEX), which is 14.8 mi away (50 minutes by car). Another top airport is Toluca, Estado de Mexico (TLC-Toluca Intl.), which is located 27.3 mi away (44-minute drive).

Are there rooms with balconies that I can book at Hotel Novotel Mexico City Santa Fe?

No, at Hotel Novotel Mexico City Santa Fe, there aren't any guestrooms that list a balcony.

Hotel Novotel Mexico City Santa Fe Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 960 reviews
Rating 8 - Good. 313 out of 960 reviews
Rating 6 - Okay. 100 out of 960 reviews
Rating 4 - Poor. 43 out of 960 reviews
Rating 2 - Terrible. 25 out of 960 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharon

Stayed 1 night in Oct 2025

10/10 Excellent

Ivan, Del Valle

Stayed 1 night in Oct 2025

10/10 Excellent

Persis

Awesome staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Carolyn

Business traveler
Liked: Cleanliness, staff & service, amenities
Pillows are too short and high and Ppool was under renos but otherwise a decent place for a work trip.
Stayed 3 nights in Aug 2025

8/10 Good

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area! I was impressed with the staff and their ability to speak with me in English! Great place but disappointed the pool was being renovated. I kept myself busy by walking instead lol.
Stayed 7 nights in Jun 2025

6/10 Okay

Suzanne C

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under construction, but location to our family and restaurants was what we needed. Place is just ok.
Stayed 3 nights in May 2025

6/10 Okay

Ivan, LONGWOOD

Stayed 2 nights in Mar 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option
Stayed 1 night in Mar 2025

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
They gave another guess key of my room
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort

Not a place to stay

No air in room that was functional. Room would not cool below 25c. Amenities poor. Will not return to this hotel and will not recommend colleagues stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Estaría muy placentera, excelente desayuno y atención del staff. Únicamente considero que la alberca está fría.
Stayed 1 night in Feb 2025

4/10 Poor

Daniel, Austin

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is under renovation and has no AC or heating. There is noise from 8 am to 8 pm. The lobby is closed, and there is nothing more than a makeshift cafeteria.
Stayed 1 night in Feb 2025

10/10 Excellent

Juan Antonio

Stayed 2 nights in Jan 2025

10/10 Excellent

Flor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brindan un excelente servicio, habitación limpia y por la zona donde se ubica el precio es bastante accesible
Stayed 1 night in Dec 2024

4/10 Poor

Fernando

Traveled with family
Disliked: Amenities
Old
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
There was a slight sewage smell that came from either the bathroom sink or the shower drain.
Stayed 2 nights in Nov 2024

8/10 Good

Damion, Savanna la mar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. I’ve been to other Novotel’s and this one top the list. Love ittttt
Stayed 3 nights in Nov 2024

6/10 Okay

israel

Stayed 2 nights in Oct 2024

8/10 Good

Santiago

Stayed 1 night in Jun 2024

10/10 Excellent

Mariana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware, so many better hotels options nearby

BEWARE Room and hotel was so old and in need of renovation. The place felt haunted. The gyms equipment should be in a museum, I think it was 50 year old antiques. The staff was okay… only good thing is location. The breakfast was old food, from days ago. I had better food on Rwanda Airlines. Pay 50$ more and you can stay at beautiful mariott across the street.
Stayed 1 night in Sep 2024

8/10 Good

JOSE, VERDUN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for business meetings in Santa Fe
Stayed 4 nights in Jun 2024

8/10 Good

Carolina

Liked: Room comfort
Stayed 5 nights in Aug 2024

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