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Hotel Novotel Mexico City Santa Fe

3.0 out of 5.0

Recent guest reviews

The hotel needs some tender loving care Even the towels were worn Some Furniture in lobby was dirty and worn We were promised a room with a view and given a room without one, plus loud noises from the pool above us The staff were not eager to please ..when serving from the bar couldn't even get an ashtray changed Ive had much better luck with Novotel in europe

Excellent location, near to the mall and good restaurants at the area, very good price-quality

Nothing fancy but comfortable. Free wifi which is really good. No bathrobes and i kinda a like those...

It's good but just some incident at the hotel yesterday but all it's ok

Confortable bed, but the room in general seemed a little old, although the hotel is rather new. Nothing surprising, but a good location for business traveleres to the Santa Fe area.

We stayed last year and decided to stay again....We found the room a bit more run down after a year , but its the best bed I have slept in one year since I went..... Its not close to Mex city airport but its close enough to the Anthropology museums and surroundings, also Polanco , a very trendy suburb with nice restaurantes and shops..... La marquesa is close by towards Toluca where u can experience real mexican country style food .

This hotel ONLY works for people doing business at the Santa Fe zone.But if you have plans to see Mexico City, this is NOT the hotel you want. It is a very expensive hotel, located way off Mexico City. it is simply not worth it. They shouldn't charge more than 65 dollars per night. If you stay here, be prepared to deal with high taxi fares and traffic, traffic, traffic if you MUST go to the city.

Great and cozy hotel worth the price you pay. The amenities aren't the best but they are in good shape.

this is a clean, efficient hotel with modern design and amenities. The staff is very friendly and the food and beverage operation good but not aspiring to be overly impressive or expensive.

Right next to this hotel they are building huge skyscrapers. Therefore tremendous noise. The rooms have WIFI but the internet system of this hotel is totally inadequate. Either the connection to the internet is super slow or not working at all.

The hotel was quiet, well managed, well located.

The Novotel Sante Fe Mexico is in a good location for business as that is what I was there for. The treatment I would get from some of the staff at the breakfast was absolutely terrible every morning. We decided to leave 2 days early just to get away from the hassles and again very poor service at the front desk. I will be travelling to Mexico many times in the next few years as I am setting up a business there I WILL NOT STAY IN THE NOVOTEL THERE OR ANYWHERE ELSE.

Antonio Dovali Jaime 75 Mexico City DF

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located within a mile (2 km) of Expo Bancomer Santa Fe, Hotel Novotel Mexico City Santa Fe is within 2 miles (3 km) of Centro Santa Fe. This 3-star hotel has 148 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Anahuac University is also nearby.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 11 AM.


Rooms

Hotel Novotel Mexico City Santa Fe's 148 soundproofed rooms provide sofa beds, minibars, and coffee makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.


Property features

At Hotel Novotel Mexico City Santa Fe, guests enjoy features like an outdoor pool, a fitness center, and a sauna. You can take advantage of valet parking for a fee, along with an airport shuttle for a fee (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and a meeting room.

Room options

Superior Room, 2 Double Beds

Full 2 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Hotel Novotel Mexico City Santa Fe

Everyone (1) Business (6) Couples (2) Family (1) Other (2)
2

very dissapointed

Everyone

The hotel needs some tender loving care Even the towels were worn Some Furniture in lobby was dirty and worn We were promised a room with a view and given a room without one, plus loud noises from the pool above us The staff were not eager to please ..when serving from the bar couldn't even get an ashtray changed Ive had much better luck with Novotel in europe

By , from minneapolis on Mar 22, 2017

Review comment responded on May 11, 2017

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

5

excellent business hotel

BusinessTravelers

Excellent location, near to the mall and good restaurants at the area, very good price-quality

By on Oct 6, 2015

3

simple and nice

Couples

Nothing fancy but comfortable. Free wifi which is really good. No bathrobes and i kinda a like those...

By on Sep 2, 2012

3

good.

Singles

It's good but just some incident at the hotel yesterday but all it's ok

By on Aug 20, 2012

3

pretty standard

Couples

Confortable bed, but the room in general seemed a little old, although the hotel is rather new. Nothing surprising, but a good location for business traveleres to the Santa Fe area.

By on Jul 3, 2012

4

good hotel

Families

We stayed last year and decided to stay again....We found the room a bit more run down after a year , but its the best bed I have slept in one year since I went..... Its not close to Mex city airport but its close enough to the Anthropology museums and surroundings, also Polanco , a very trendy suburb with nice restaurantes and shops..... La marquesa is close by towards Toluca where u can experience real mexican country style food .

By on Nov 10, 2011

2

a hotel not in mexico city!

BusinessTravelers

This hotel ONLY works for people doing business at the Santa Fe zone.But if you have plans to see Mexico City, this is NOT the hotel you want. It is a very expensive hotel, located way off Mexico City. it is simply not worth it. They shouldn't charge more than 65 dollars per night. If you stay here, be prepared to deal with high taxi fares and traffic, traffic, traffic if you MUST go to the city.

By on Nov 7, 2011

3

great location and worth the buck

Singles

Great and cozy hotel worth the price you pay. The amenities aren't the best but they are in good shape.

By on Nov 16, 2010

4

efficient and convenient value

BusinessTravelers

this is a clean, efficient hotel with modern design and amenities. The staff is very friendly and the food and beverage operation good but not aspiring to be overly impressive or expensive.

By on May 17, 2010

3

plus and minus

BusinessTravelers

Right next to this hotel they are building huge skyscrapers. Therefore tremendous noise. The rooms have WIFI but the internet system of this hotel is totally inadequate. Either the connection to the internet is super slow or not working at all.

By on Mar 25, 2010