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Recent guest reviews

I have stayed there many times and enjoyed it. This time there was no air conditioning and the room was hot. Perhaps it was out of order....or had something to do with Covid. Over all I rate it very highly.

I like the location, the staff, and restaurant. The carpet in my room could have been cleaner. Over all I am very happy with Metropol and have stayed there often.

The breakfast is excellent and the dining room staff are very efficient. The hotel is located on a street that seems a little dangerous especially at night.

Close to shopping restaurants stores bakery. A large transportation close to the metro station

Very helpful staff. Quiet and comfortable place to sleep for one night.

Location of hotel is good in the historic center. The room given to us did not have sufficient pressure in wash basin and shower with water only trickling. The maintenance guy said he cannot do anything about it and reception said they will get it attended next day. But nothing was done. We had to again complain to get our room changed. No refrigerator in the room, bathroom was cramped, old towels, old carpet. Front desk person spoke some English which was good. Overall very mediocre hotel.

The toilet was not working properly in my room. It would flush at first, but later in the evening it would not flush at all.

I found the staff to be very professional and helpful. I live in Mexico and need to leave a few times a year. Therefore, I stay in Mexico City both on my way out and on my return. I will stay there again and will recommend it to my friends.

Though Hotel's website said that "Room Amenities: Coffee/tea maker and Internet: Available in all rooms: Free WiFi", these were not true. Hotel staff said that they have no coffee maker in rooms. No WiFi connection in room. WiFi was OK only at outside door in the hallway.

Great location only 2 blocks to Juarez Metro stop. The room was on the 5th floor on the street side which is extremely noisy. Originally I was to stay 2 nights only which would have been Ok. If staying longer ask for an interior room. Internet service was lousy. The 5th floor internet never worked properly during my 9 night stay. I had to log onto the 4th floor server which I am sure was being overworked by all the guests who couldn't get service on the 5th floor. Staff didn't seem to concerned that the Internet was not working on the 5th floor. Free ice!!! Yeah. And filtered water!!! ( still drunk bottled water but used the filtered for brushing teeth). Be aware they charge $20mx for 20 minutes of computer time. And $2mx for each copy - not expensive but just makes you feel nickeled and dimed. For the price I would definitely stay here again and ask for an interior room on a floor where the Internet worked! BTW, no A/C. Didn't need it. It was nice that the hotel offered oscillating fans in each room. And there is a safe that you need to ask for a key/lock and pay $100mx which is refundable when you move out.

WiFi is sporadic at best in the lobby, even worse in the room. They have a business room in the lobby, which would be helpful, and it was locked and could not be opened. There is no alarm clock in the room, and the wake up call came one hour later.

The hotel is ok , the staff is nice and friendly, the parking lot people are rude and provide an overall bad service and when this is pointed out to the front desk they said the parking lot doesn't belong to the hotel do then the hotel has no parking

The hotel is located close to downtown and about 30 minutes, depending on traffic to the airport. The food is safe and good, well stocked bar with several flat screen TV and friendly staff. The hotel is very in-expensive for Mexico City, rooms are clean beds ok. This is an older hotel, with a lot of European visitors staying in this hotel. For a low budget this is a very good choice for Mexico City.

This hotel is safe, clean and conveniently located near the Centro of Mexico, but it is nothing exciting. There are many families that stay at this hotel. It is fairly priced when compared to similar hotels in the neighborhood. The decor is dated and the rooms are showing some wear. There is no air conditioning. Rooms facing the street are noisy due to traffic but the staff will accommodate your requests for a room change when possible. The biggest issue was with the mattress, which was an old spring-type that had seen far better days but was most likely never very comfortable. I couldn't take it any more after two nights, so I spent a little more money to stay at a far nicer hotel right off of Parque Alameda for the remainder of my time in Mexico City.

Esta situado cerca de muchas atracciones, no ew muy lujoso pero para el precio esta bien.

Luis Moya 39 Mexico City CDMX

Hotel highlights

  • Walking distance to Alameda Central and Paseo de la Reforma
  • Free WiFi in rooms and public areas
  • Free covered valet and covered self parking
  • Onsite dining

Located in Downtown Mexico City, Hotel Metropol is within a 10-minute walk of popular sights such as Alameda Central and Paseo de la Reforma. This 150-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free valet parking, and a fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

The 150 rooms have an array of amenities, including phones, ironing boards, and desks. Guests can expect free WiFi and 32-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries.


Property features

Hotel Metropol features a fitness center, free WiFi in public areas, and a conference center. Free valet parking is included with your stay. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a business center, express check-in, and express check-out.

Room options

Standard Single Room, 1 Queen Bed

1 Queen Bed | Sleeps 1

Double Room, 2 Queen Beds

2 Queen Beds | Sleeps 2

Standard Double Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Triple Room

3 Twin Beds | 2 Queen Beds | Sleeps 4

Guest reviews for Hotel Metropol

Everyone (8) Couples (2) Business (2) Family (4) Other (1)
4
Family

I have stayed there many times and enjoyed it. This time there was no air conditioning and the room was hot. Perhaps it was out of order....or had something to do with Covid. Over all I rate it very highly.

By on Mar 27, 2021

Review comment responded on Apr 15, 2021

Gracias por su preferencia

4
Everyone

By on Feb 18, 2020

Review comment responded on Feb 19, 2020

Buenos días, muchas gracias por esa magnífica puntuación. Esperemos su estancia haya sido de su agrado y esperamos verle pronto. Un afectuoso saludo. Bruno.

5
Family

I like the location, the staff, and restaurant. The carpet in my room could have been cleaner. Over all I am very happy with Metropol and have stayed there often.

By on Oct 21, 2019

Review comment responded on Nov 14, 2019

Hi! Glad to hear you are happy with us :) Hope to see you again. We will try to have the carpet more clean next time for you comfort. Best regards. Bruno.

4
Everyone

By on Sep 1, 2019

Review comment responded on Sep 15, 2019

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5
Family

The breakfast is excellent and the dining room staff are very efficient. The hotel is located on a street that seems a little dangerous especially at night.

By on Jun 18, 2019

Review comment responded on Jul 15, 2019

Thank you very much for leaving a comment about our accommodation. We love hearing that you liked our food

5
Family

Close to shopping restaurants stores bakery. A large transportation close to the metro station

By on Mar 24, 2019

Review comment responded on Mar 27, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

4

access to downtown and restaurants

Everyone

Very helpful staff. Quiet and comfortable place to sleep for one night.

By on Jun 19, 2018

Review comment responded on Jun 28, 2018

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

3
Everyone

Location of hotel is good in the historic center. The room given to us did not have sufficient pressure in wash basin and shower with water only trickling. The maintenance guy said he cannot do anything about it and reception said they will get it attended next day. But nothing was done. We had to again complain to get our room changed. No refrigerator in the room, bathroom was cramped, old towels, old carpet. Front desk person spoke some English which was good. Overall very mediocre hotel.

By , from Dubai on May 29, 2018

Review comment responded on Jun 3, 2018

We will address this directly

4

the location was good.

Everyone

The toilet was not working properly in my room. It would flush at first, but later in the evening it would not flush at all.

By , from San Miguel de Allende, MX. on May 26, 2018

Review comment responded on Jun 3, 2018

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

4

nice hotel and located close to art galleries.

Everyone

I found the staff to be very professional and helpful. I live in Mexico and need to leave a few times a year. Therefore, I stay in Mexico City both on my way out and on my return. I will stay there again and will recommend it to my friends.

By , from San Miguel de Allende on Jan 2, 2018

Review comment responded on Jan 3, 2018

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

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