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Hotel Metropol

3.0 out of 5.0

Recent guest reviews

Rooms clean and comfortable. Location great. Close to cultural city centre, so easy walking distance to museums and galleries and other sites, restaurants, shopping, cambios and ATMs. Often the staff at the desk did not have very much English, but we found them helpful, getting taxis for us etc. I used the laundry service - it was efficient and everything returned well cleaned. Also room service, and we ate a snack dinner one night at the bar, which we had to ourselves - just sandwiches but well presented and plenty to eat with the fries and salad on the side. The wifi was a bit dodgy - sometimes continually dropping out, sometimes fine, sometimes we spent an hour or so in the lobby by the lift on our floor as that was where it seemed to work best. Not ideal as quite noisy when people arrived in the lift. We noticed others sitting outside their doors in hallways, presumably for the same reason. All in all though, would stay again.

VERY NOISY !!!!The hotel is well situated to all bars restaurant, however no staff speak english except a porter and one reception attention in the morning only!!!!Hotel is very noisy ,internet never works without being log out,TV NEVER Works!!!! Its a fake four star!!!!!!!!!! I WAISTED 5 DAYS OF SLEEP THERE!!!!!

Cons- Room was not clean-very dusty, floor not vacuumed. Front desk staff was rude when approached to make inquiries & use computer in lobby. Not equipped to handle large groups as part of hotel is currently undergoing construction. Dinners served in makeshift dining area were poor quality. Pros- Good location. Convenient store on corner, just a very short walk to end of block. Felt safe during day & evening. Breakfasts were good, big selection (once again, just seemed a little unprepared for big groups coming down before heading out on day trips). Dining room staff, lobby bar staff & doorman all very friendly & accommodating.

Location is very good. Within walking distance the presidential palace, Cathedral and cultural precinct.. In the evening one can choose so many local eateries or dine in. Rooms comfortable, clean and plenty of hot water.

This is my third trip to Mexico city staying at the Metropol.It's location is wonderful!.So close to the Alameda Park,Bellas Artes,and various first class museums.Many bars and restaurants nearby.The hotel staff is pleasant and friendly.Room and bathroom are very clean and the bed very comfortable.My only complaint is the poor cable service they use in the tv.Signal was from poor to awful.WiFi was just Ok.Any way,for the price I paid I'm very please with the Metropol hotel.Next year I'coming back.!

The front desk staff was very friendly and prompt with check-in. Spoke good English. The room was clean with a large bed. Basic dated bathroom but had decent water pressure. We had bottled water to brush our teeth, but my friend drank a frozen drink from the bar downstairs and did in fact get pretty sick that night. The food was also lacking, but most hotel food is. There are several places to eat within a 2 min walk around the block, and also street vendors. There is a 7/11 convenient store on the corner as well. Good location, you can walk to a museum or parks or a quick taxi ride to many attractions. I would stay again for one night or two. Longer stays I think I would try a 4 star hotel.

The best thing about the hotel is the location, it's very central and has a metro stop fairly close by. Make sure you ask for the lock for the safe and use it. When I checked in they didn't mention that you had to ask for the lock for the safe, so just thought the safe was broken unfortunately for me. Be very careful in the Metro, avoid it completely if you can.

I stayed 7 nights in this hotel. In 50 years of worldwide travel the front desk staff has to be the most arrogant, unhelpful, unpleasant, unsmiling I have ever had to deal with. Otherwise, the hotel is very well located and clean. Beware, some rooms have frosted windows, and trying to have your room changed after you have checked in is quite an ordeal; it took me 3 days, even though I was booked to stay 7. Internet is iffy at best in the rooms; one must pay for use of internet in the lobby. Restaurant food and service is excellent.

This place is marketed as 4 star but it certainly is far off the mark. The rooms are run down and musty. The swipe cards for the room needed to be reactivated on a daily basis. The free water comes in the form of a tap in the bathroom that is allegedly safe to drink, and then dripped all night causing a puddle by the morning. The restaurant was also the worst food I ate in Mexico. The wifi only worked in the lobby (although a friend said theirs worked in the bathroom). The room was facing Luis Moya and was loud on the weekend. I would advise avoiding this hotel if possible.

We are a family that loves to travel, and we like to do it on a Budget. The most important things that we look on a budget Hotel is Location, Customer Service and Cleanliness. Unfortunately this Hotel was lacking on Customer Service and Cleanliness. The Hotel is in excellent location. Close to everything and on a walking distance to all the important things in Centro Historico and to various metro stations. But the Hotel Staff specially the lady on reception during the mornings was rude and with poor customer service. She really make us feel unwelcome. And the cleaning staff did not do a good job either. On our last night some of the pillow cases had blood stains on it and the carpet was dirty. The Breakfast Staff was better, but they were definitely overwhelm and could not cope with the amount of people in the hotel. Will I stay again in this hotel? No. We did love Mexico City a lot and when we comeback will look for another Hotel near the same area.

Luis Moya 39 Mexico City DF

Located in Downtown Mexico City, Hotel Metropol is within a 5-minute walk of Alameda Central and within 15 minutes of other popular attractions like Torre Latinoamericana. This 3-star hotel has 150 rooms and welcomes guests with a restaurant, free in-room WiFi, and free valet parking. It's in central Historic Center and also a short walk from Palacio de Bellas Artes and Palacio Postal.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


All 150 rooms feature coffee makers, phones, and ironing boards. Guests can expect free WiFi and 32-inch LED TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Desks are also available.

Property features

Guests of Hotel Metropol enjoy access to free WiFi in public areas, 2 meeting rooms, and a conference center. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.

Room options

Single Room

Queen 1 | Sleeps 2

Triple Room

Queen 2 | Twin 3 | Sleeps 3

Quadruple Room

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 381 reviews