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Hotel Metropol

3.0 out of 5.0

Recent guest reviews

Stayed here as part of an Intrepid Trip. Simple rooms and hotel, but great location, short walk from major attractions. Breakfast was good, with fair variety, but we also opted to eat at other venues as this was not included in our price.

The hotel would not have been bad if the management cared more about the guests. I had items stolen out of my suitcase while being stored at the hotel. The only thing I ask them to do is to confirm that I made the statement at the reception which is necessary for my travel insurance. They say it might have been stolen during the flight handling which is impossible because I repacked before leaving the suitcase. I don't want them to pay, just to do the letter and check their staff because there is a professional thief who has opened the padlock without leaving a trace, but just don't do it. Beware of your luggage if you stay there!

The room was cold with only option of extra blankets, the water pressure in the shower was non-existant also no tea and coffee making facilities in the room, the lobby and restaurant are beautiful but the rooms leave a lot to be desired, the barman make fantastic cocktails and all the staff are lovely and made a real effort to speak english

The hotel has an excellent location, situated 5 minutes from the Palacio de Bellas Artes and about 15/20 minutes (slow walk) from the Zocalo. Plenty of restaurants nearby (check the nameless — narrow — restaurant downstairs for excellent food combination). The rooms are big and comfortable. The bathroom is acceptable. Globally: an excellent option in terms of price and quality.

This hotel is centrally located to lots of museums and the shopping district. However each night there was so noisy I not only had ear plugs in but the tv on softly to drown out the noise. So if getting a room, choose level 4 and above. The foyer is large and there is plenty of seats to sit and use the wifi which doesn’t work as efficiently in your room. There is also a bar. Ok the semi first floor is the restaurant and woah this place is like herding cattle around 7am. Loud tourists (yes that’s you Americans) gaggle and chatter and complain that the restaurant hasn’t opened earlier. All this I can hear from my room above. But wait there’s more. Around 4.30am I hear blended, trolleys and so much chatter in Spanish I can’t sleep. I think it was the kitchen staff preparing food for the restaurant. Still more to come. Across the hall was a room that a family was in. Parents in that room, kids in others and so the running, squealing, screaming and chatter was endless. I poked my head out and asked them To be quiet (nicely) but that didn’t work at all. Tv just went s little louder. Now for the room. It was good. Three single beds. Very comfortable bed, linen soft and clean and pillows perfect. No English speaking channels other than FOX or CNN. Had a fan, iron, iris king board, spare blankets and pillows etc. shower was good although takes a while for hot water to come through but that’s okay. Nice little set of toiletries including a razor (not really necessary these days). Don’t forget to our toilet paper in bin and not flush as it clogs the system. Killed two cockroaches in bathroom. Yikes! Did a little hand washing in bathroom sink and hung on hangers in wardrobe and they were dry in the morning as the room was lovely and warm. Was 1 degree outside that morning. Reception staff were ambivalent but doorman and porters were great. Wheelchair friendly. Kid friendly. With so many other great places to stay I wouldn’t rate this as a 4 star as promoted.

On Luis Moya, dark & dingy looking side-street but just off Juárez Blv, so within easy walking distance of Centro Historico. This is the Hotel's only plus, lots of negatives however - staff had minimal Inglés & were pretty apathetic to guests. Rooms were noisy, lots of loud sounds in the middle of the night, running water a bit of a lottery, low water pressure only, & at best lukewarm. Glad when our tour company upgraded to a different hotel on the other side of the city.

Hotel is in a great location close to the centre of the main tourist sites. On the negative side. Wi-Fi did not work for most my stay, staff spoke very little English and when not that helpful, the breakfast was pretty poor with stale bread. I would not call a regular taxi on departure on your private car which was overinflated. Recommend you find somewhere else

Great central location for exploring the city and attentive staff. The rooms are starting to feel a bit old-fashioned but are still comfortable and spacious. Was nice to have drinking water tap in room.

Before we came I quickly looked up this hotel, however I didn’t realized it had no AC!!!! Is hot and the room smells like sewage 🤢🙁 I most definitely advise people to go Airbnb or another hotel with better customer service.

We were booked here by our travel company, and it was a good choice. Situated close to the centre of the Old City and many tourist attractions. The room was spacious with a king sized bed and good amenities. Staff were pleasant and serviced the room well. The restaurant provided good breakfasts and evening meals.

Luis Moya 39 Mexico City CDMX

Hotel highlights

  • Walking distance to Alameda Central and Torre Latinoamericana
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Cuauhtemoc, Hotel Metropol is within a 5-minute walk of Alameda Central and within 15 minutes of other popular attractions like Torre Latinoamericana. This 3-star hotel has 150 rooms and welcomes guests with a restaurant, free in-room WiFi, and free valet parking. It's in central Mexico City and also a short walk from Palacio de Bellas Artes and Palacio Postal.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


All 150 rooms feature phones, ironing boards, and desks. Guests can expect free WiFi and 32-inch LED TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries.

Property features

Hotel Metropol features a fitness center, free WiFi in public areas, and 2 meeting rooms. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

58.0% of guests recommend this hotel

Total of 448 reviews