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Hotel Metropol

3.0 out of 5.0

Recent guest reviews

On Luis Moya, dark & dingy looking side-street but just off Juárez Blv, so within easy walking distance of Centro Historico. This is the Hotel's only plus, lots of negatives however - staff had minimal Inglés & were pretty apathetic to guests. Rooms were noisy, lots of loud sounds in the middle of the night, running water a bit of a lottery, low water pressure only, & at best lukewarm. Glad when our tour company upgraded to a different hotel on the other side of the city.

Hotel is in a great location close to the centre of the main tourist sites. On the negative side. Wi-Fi did not work for most my stay, staff spoke very little English and when not that helpful, the breakfast was pretty poor with stale bread. I would not call a regular taxi on departure on your private car which was overinflated. Recommend you find somewhere else

Great central location for exploring the city and attentive staff. The rooms are starting to feel a bit old-fashioned but are still comfortable and spacious. Was nice to have drinking water tap in room.

Before we came I quickly looked up this hotel, however I didn’t realized it had no AC!!!! Is hot and the room smells like sewage 🤢🙁 I most definitely advise people to go Airbnb or another hotel with better customer service.

We were booked here by our travel company, and it was a good choice. Situated close to the centre of the Old City and many tourist attractions. The room was spacious with a king sized bed and good amenities. Staff were pleasant and serviced the room well. The restaurant provided good breakfasts and evening meals.

Sad to see how big chains conquer the Hotel world. It is so hard to find good unique hotels. In México is even harder. There are tons of course but this is not one. Location must be the only reason why it survives. Bad water pressure in sink and shower. Bed was ok and clean though. The room in general was good but the general feel is of a run down place. Service is not great specially because waiters ask for tips. Included breakfast was pretty good though. Not sure hay this is a 4 star instead of a 3 star place.

I stayed at this hotel as part of a group, but arrived a day early on my own. The Metropol is a modern building on a side street, near the Alameda and within walking distance of the Bellas Artes and Zocalo. There are also a couple of metro stations close by, though I didn't use it on this trip.There's a small supermarket a few doors away. The reception area is quite smart with a bar and computer access. Some staff (though not all) speak quite good English and are helpful. My room was pleasant and clean, looking over the back of the hotel, though there was a small amount of noise from a (very good!) bar along the street. It wasn't particularly warm when I was there so I kept the window closed, but this might be more noticeable if you like to have the window open. There's no air-con, but a fan/heater is provided. The hot water takes a while to come through in the shower, but is plentiful when it arrives. There's also a separate drinking water tap in the bathroom. In-room wifi wasn't particularly good, but works well in the lobby. This is a very reasonable hotel for leisure or business stays

This holiday was to celebrate my birthday. We arrived in Mexico City at 4:30 am and by 6:00 am we arrived at the hotel. We were told the room would not be ready until 2pm. We asked if there was a spare room we could use until our room was ready the reply was only if you pay for it. Bear in mind the cost of flights to Mexico, hotels etc plus we had been flying for 11 hours. This hotel is stupid as it claims to be a 4* but has the mentality of a 1* Absolutely shattered from the flight and being awake in excess of 24 hours, I decided to sleep in the main reception area. I removed my footwear and started going to sleep. Within minutes, a room was now available.! From a 4* I expected better. I've stayed in some of the nicest hotels around the world and this has to be one of the worst. If you plan to come to Mexico City, stay at the Hilton as they have years of customer experience. If you want to be treated properly, don't stay here, stay somewhere where you are valued!

I found Hotel Metropol on Expedia and chose it solely for its location - close to the Palacio de Bellas Artes where I was planning on seeing a show. It was only 834 pesos (less than $50 USD) per night so I was a bit suspicious...but figured I'd only be there one night and I didn't have to spend too much time in the room itself. From the hotel, it takes about 7 minutes to walk to the Palacio, which is right next to the metro and a short stroll from the Zocalo (center square). It's about two blocks off the main street, so I wouldn't encourage anyone to walk there in the middle of the night, but with the hustle and bustle of the evening it was fine. I was pleasantly surprised with the hotel itself. The lobby was well-kept. The staff was friendly and helpful. My room wasn't fancy but it was spacious, quiet and clean. The carpet and fixtures are old, which made me worry about bugs and dirt, but I didn't see anything disgusting. The sheets on the bed were bleached white and I didn't have any problems jumping into the bed. My favorite part was the hotel's gym. It was really nice - the equipment was new and they had more of it than most hotels. Again, it's not a real gym, but it included a treadmill, bike, elliptical trainer, multi-use weight machine, a small rack of free weights, and a quadriceps machine. I was able to get in a pretty decent workout. While my room wasn't the Ritz (perhaps others were much nicer) I was satisfied and thought Hotel Metropol was well worth the money.

An hotel has to supply two things – hot water and a clean bed. This provides both as well as a very convenient location, a decent buffet breakfast and goo in-room WiFi. It is just a couple of minutes from the Avenida Juarez; walkable to most city attractions; there is a handy mini market on the corner; room safes; parking and not far from the Metro. And the price is right.

Luis Moya 39 Mexico City DF

Hotel highlights

  • Walking distance to Alameda Central and Torre Latinoamericana
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Downtown Mexico City, Hotel Metropol is within a 5-minute walk of Alameda Central and within 15 minutes of other popular attractions like Torre Latinoamericana. This 3-star hotel has 150 rooms and welcomes guests with a restaurant, free in-room WiFi, and free valet parking. It's in central Cuauhtemoc and also a short walk from Palacio de Bellas Artes and Palacio Postal.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


All 150 rooms feature coffee makers, phones, and ironing boards. Guests can expect free WiFi and 32-inch LED TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Desks are also available.

Property features

Guests of Hotel Metropol enjoy access to free WiFi in public areas, 2 meeting rooms, and a conference center. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.

Room options

Single Room

Queen 1 | Sleeps 2

Triple Room

Twin 3 | Queen 2 | Sleeps 3

Quadruple Room

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 436 reviews