Hotel MX roma3.0 out of 5.0
Recent guest reviews
Horrible horrible horrible experience from start to finish. The location was the only good thing. When we arrived the elevator wasn't working and we were given a room on the top floor (5th), having to carry our own luggage all the way up. When we got to the room (4pm), housekeeping was still cleaning the room. The room did not have a mirror, there was only one hand towel, one towel hook in the bathroom, and one roll of toilet paper - we booked the room for two people. At night sleeping wasn't an option, with the street noise and other guests on the balcony being excessively noisy well past 2am, but even worse with some sort of generator making so much noise, the room and bed would shake. We were moved to a "quieter" room, which was smaller than we booked because bigger rooms were unavailable, however they refused to refund the difference or even cooperate with Expedia when we complained and they were being investigated. The entire 4 nights we were there, there the elevator remained to be non or semi-functional and there was no housekeeping service whatsoever, and we kept having to go get our own towels, soap, and toilet paper. It was one of the worst experiences I have ever had at a hotel. I hope Expedia removes them from their platform - the hotel and staff are absolutely deplorable.
Well located with modern, fun, industrial design and a friendly, helpful staff. The hotel is clean, they offer breakfast, (though we didn't try it because there are so many excellent restaurants nearby), and there is a nice rooftop deck with good wifi. The size of the room with two double beds was comfortable enough for me and my daughter, and you really don't spend that much time in the hotel on vacation anyway. The downside was the lack of being able to see outside or open a window. The windows are opaque, so they let in light during the day, but you can't see out. I didn't expect that to bother me, but it did. On the plus side, the room can be darkened to a cave with the shades pulled down, and the temperature is able to be regulated easily, so we slept very well. The other downside is the noise. It wasn't terrible, and most of the time there wasn't anyone in the hall, but when there was, it was pretty loud. I do think people could have been more considerate, and it's more of a design flaw than any failing on the part of the hotel. Everyone at the hotel was friendly, upbeat, and helpful, and we couldn't beat the location, which was central to everywhere we went, and we went everywhere! Ubers came in a minute.
Hotel MX Roma was a great hotel for visiting and exploring Mexico City. Situated within the nice La Roma neighborhood, it is easy to walk to most of the city’s points of interest. What really made the hotel special was Giovanni. He really made an effort to help us get around and get the most out of our stay. Gracias Giovanni!
Hotel MX Roma is modern, clean, friendly and well located to explore beautiful, inspiring Mexico City. Best of all was the concierge Giovanni. With lots of effort he made it through the irritating and complex booking process of ‚El chepe‘! Thanks again for your help!
The rooms have no windows, not even to the indoor hallway, so it is pretty dark and claustrophobic, Very poorly furnished and also a short bed. There are much nicer places for the same prices, and even though this includes breakfast, it is pre-packaged food of low quality.
No windows. No desk. No chairs. Bare light bulbs hanging from the ceiling. Most things of poor quality. One step away from a hostel-- not sure whether up or down. I stay in hotels around the world about 150 days a year, frequently in Africa. This is perhaps the worst. Intentionally quirky cool in all the wrong ways. It is new and clean, but could not be more poorly designed if they tried. I guess trying to be cool in a poverty sort of way-- proud of cutting corners to appear socially responsible but making it as uncomfortable and spartan as possible. Big enough technically, but usable space way too small. Cluttered in the wrong ways. Ledges/tripping hazards in many places. Tiny counter made of slats that toiletries fall through. 'Closet' is a few hangers in a corner, but even shirts cannot hang without touching the bottom. Bed is a mini-cave-- built it to the wall with 2x4s and surrounded on 3 sides with walls. There is a stool. But the plywood unfinished ledges are the wrong height and too small to work on. There is this goofy 'booth' for two, but you can't out your legs down-- sort of like a cushion on a piece of plywood with a fold down 'table' (you guessed it, made of a piece of unfinished plywood) that is unusable. Very anti-functional design unless you were a 5 year old staying in the room by yourself.. Only good thing is the shower, which is nice. Roma area very nice outside. Run away from this place though.
The design is pretty cool, and the hotel is very well located. But rooms are really small, we had one without a window and the isolation - there is none. It‘s heavily loud, noisy, you can hear every single word...
After encountering roaches (shudder) in my Airbnb, I looked for affordable nearby hotels in Roma Norte and found this hotel. I was pleasantly surprised to find breakfast (included eggs, chilaquiles toppings, pastries, cereal, fruit) included, as well as a small gym (treadmill worked fine) and outdoor roof included. Rooms are on the smaller side but it was fine for me as a solo traveler. Downsides - slightly odd smell emanating from sewer (couldn’t close off bc sink doesn’t have door), room doors (they close extremely loudly and the hotel is open plan so I heard people coming in and out of their rooms on the various floors at any hour between 1 am and 7 am). Pluses - a million restaurants nearby including a good taco stand on corner, a convenience store Oxxo across street, short Uber to adjacent neighborhoods and even Polanco depending on where.
This hotel was great. Great location, great staff, great value. If you’re looking for a modern, central, and safe hotel at a great rate in the upmarket neighborhoods of CDMX, this is your spot. The Roma Norte neighborhood (where this hotel is) is awesome on it’s own, but Condesa is right next door, and then uppity Polanco a short Uber ride away. Metro lines are a 8-10 minute walk away. Restaurants, cafes, and bars are plentiful in this Bohemian area. The hotel has a 24 hour desk clerk and a 24 hour security guard at the only entrance. It also has safes in each room. The beds were were very comfortable. The one issue would be what other reviewers have said- the walls and doors are very thin, so you do hear a lot. But the crowd seemed to go to bed at the same time as me: around 12-1am, and wake up at the same time as me, 7-8am. They provide breakfast (scrambled eggs with ham or hot dogs, salsa, cheese, pastries, toast, orange juice, milk, cereals, yogurt, a variety of sliced fresh fruit, and a cappuccino machine), as well as 2 fresh bottles of water in your room each day. There is a business center with 2 desktops and a (free) printer. There is also a nice rooftop terrace. Free WiFi throughout the hotel. For the value of this hotel, I would give it a 10/10. If you want a 5 star setup, look at the big chains near the historical center/Zócalo ($$$).
Very modern little hotel. It was clean and organized. We loved our room and the location. The staff were very good. Especially Juan who took very good care of us. The breakfast in the morning is simple but not bad. We walked to a lot of places from our hotel and it was a cheap Uber ride otherwise. It is also close to Doctores which is an area you want to avoid so make sure you know where you are going and not end up in that area. Overall a great experience.
- Walking distance to Biblioteca Benjamin Franklin and Paseo de la Reforma
- Free local cuisine breakfast
- Free WiFi in rooms and public areas
- Fitness center
Located in Colonia Roma, Hotel MX roma is a leisurely stroll from popular sights such as Biblioteca Benjamin Franklin and Cibeles Fountain. This 3-star hotel welcomes guests with 47 rooms and conveniences like free in-room WiFi, a fitness center, and a rooftop terrace.
Free local cuisine breakfast is served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11 AM. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include free local calls and a laptop-compatible safe.
At Hotel MX roma, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is offered for MXN 60 per day. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a meeting room and a 24-hour business center.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 103 reviews