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Recent guest reviews

View from restaurant and terrace is wonderful. Restaurant staff exceptionally friendly and welcoming. Rigoberto is charming, simpatico, and classy.👍👍

Great, very happy to be there. Will come back. I’ve been there before and that’s why I went back

The place smells like sewer all the time, we saw a mouse in the bar area, the staff were not very responsive, we had to ask for towels every day, the bathroom door lock us in many time, we ended up leaving it opened when we used it.

Great location for the price. Everything is only walking distance

Overall Ok you get what you paid we need a place to crash and rest after long days tour around city.

Great location, extremely dated facility in need of renovation. The shower curtain only comes down about two feet from the floor, so the shower just floods the entire bathroom floor, meaning you get to walk around in water that is washing against the toilet. Not bad for the price.

First we arrive earlier but they could not give us a room until 4 pm then it s smelling toilet and urine right at the entrance of the hotel ! Finally we have a room, this hotel really some repair and upgrade at least change carpet and do some paint work. That s a very good location close to centro historico at a reasonable price considering it s location but please do some maintenance at least !!!

Conviently located in downtown area staff was very nice and the free breakfast buffet was a huge plus

We travel to Guadalajara to visit some relatives and do some shopping and Hotel Morales is at a very strategic place.

It was a good experience. I had a nice room. The only thing was that For the check out they were kind of rude!

Hotel staff told us we were getting a room with a king bed, like we picked online, actually ended up giving us a room with two twin beds. They took a few minutes to change it. And gave us a room that smelled like smoke, when we were supposed to be in the non-smoking zone. we had to leave the fan on and the window open for hours, but bathroom still had the smell up to the second and last night . Also, sheets were stained and shower had black mildew. Also did not provide us with water in the room. It is cheap but the pretty rooms avertised were definitely not the ones we got. The hotel only renovated about 5 of their 11 floors. Our view was of a concrete wall.

I was there before, wasn't too bad, actually I come back because I like it, my room was on the second floor. But the second time my room was 1st floor, the smell of the room was terrible, dirty, old, and the next room the guest was smoking all night, you can hear everything and smell the smoke of cigarettes, hard bed, and a crocarachon the bathroom .

- Staff was helpful - Breakfast buffet is great - Keys kept getting deactivated - They never had the keys to exchange currency - They will offer you taxi drivers that will charge you 5 times more than a regular taxi

Nice rooms, a/c, internet access, excellent Service

Excellent service, beautiful terrace, a/c, breakfast included

Great experience service was awesome it really excited everything I needed peaceful people were kind very humble Pleasant and down to earth I just definitely loved it I would really recommend it to anybody

Paseo De La Reforma 24 Mexico City CDMX

Hotel highlights

  • Walking distance to Paseo de la Reforma and Alameda Central
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Reforma, Hotel Fontan Reforma Mexico is adjacent to Paseo de la Reforma and within a 10-minute walk of other popular attractions like Alameda Central. This 240-room, 3-star hotel has a 24-hour fitness center along with free in-room WiFi and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All of Hotel Fontan Reforma Mexico's 240 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and safes. 22-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also available.


Property features

Hotel Fontan Reforma Mexico features a 24-hour fitness center, free WiFi in public areas, and conference space. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a business center, a computer station, and free newspapers.

Room options

Executive Room, 1 King Bed

1 King Bed | Sleeps 2

Executive Room, 2 Double Beds

2 Double Beds | Sleeps 3

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 3

Suite, 1 King Bed (Master)

1 King Bed | Sleeps 2

Guest reviews for Hotel Fontan Reforma Mexico

Everyone (21) Couples (24) Business (19) Family (20) Other (34) Friends (17)
4
Family with small children Family

View from restaurant and terrace is wonderful. Restaurant staff exceptionally friendly and welcoming. Rigoberto is charming, simpatico, and classy.👍👍

By on Jan 7, 2020

Review comment responded on Feb 15, 2020

Estimado huesped. Nos da mucho gusto de saber que regresó con bien a su hogar, queremos agradecerle su comentario, su opinión es de gran valor para nosotros. Haremos extensivo su sentir a cada uno de nuestros colaboradores, y en particular a quien le brindo la atención de manera personal, para motivarlos a continuar brindando un servicio de alta calidad. Sera un placer recibirle para su próxima visita a esta hermosa ciudad. Saludos cordiales!!!

5
Family Family with small children Partner Couples Friends

Great, very happy to be there. Will come back. I’ve been there before and that’s why I went back

By on Dec 16, 2019

Review comment responded on Jan 10, 2020

Querido huésped, nos da mucho gusto de saber que regresó con bien a su hogar, queremos agradecerle su comentario, su opinión es de gran valor para nosotros. Haremos extensivo su sentir a cada uno de nuestros colaboradores para motivarlos a continuar brindando un servicio de alta calidad. Será un placer recibirle para su próxima visita a esta hermosa ciudad. Saludos cordiales!!

4
Everyone

By on Nov 7, 2019

Review comment responded on Nov 21, 2019

Estimado huésped. Agradecemos su preferencia... estaremos esperando su próxima visita. Saludos cordiales!!!

1
Everyone

By on Sep 9, 2019

Review comment responded on Sep 13, 2019

Estimado huesped. Lamentamos no haber podido cumplir con sus expectativas, nos hubiese haber conocido mas detalles de su estancia. Ojala nos de una segunda oportunidad y así demostrar que hemos mejorado. Saludos cordiales!!!

5
Everyone

By on Jul 11, 2019

Review comment responded on Jul 14, 2019

Estimado huésped. Agradecemos su preferencia y esperamos poder verle muy pronto. Saludos cordiales!!!!

3
Family

The place smells like sewer all the time, we saw a mouse in the bar area, the staff were not very responsive, we had to ask for towels every day, the bathroom door lock us in many time, we ended up leaving it opened when we used it.

By , from USA on Jun 13, 2019

Review comment responded on Jul 12, 2019

Estimada Dora. Es una gran consternación para nosotros leer su experiencia y definitivamente estamos puntualizando cada una de sus recomendaciones para trabajar en solucionar nuestras fallas, ademas de recuperar su confianza. Por favor acepte una sincera disculpa a nombre de todo el equipo. Ojala nos de una segunda oportunidad y podamos demostrarle que hemos mejorado. Saludos Cordiales.

4
Everyone

By on Apr 16, 2019

Review comment responded on May 1, 2019

Estimado huesped. Agradecemos su preferencia, esperamos verle muy pronto. Saludos cordiales!!!

4
Family

Great location for the price. Everything is only walking distance

By on Mar 13, 2019

Review comment responded on Mar 16, 2019

Estimado huesped. gracias por su preferencia y por cada uno de sus comentarios. Esperamos verle muy pronto. Saludos cordiales!!!

4
Family

Overall Ok you get what you paid we need a place to crash and rest after long days tour around city.

By , from North Carolina on Feb 21, 2019

Review comment responded on Feb 27, 2019

Estimado Daniel. Agradecemos tu preferencia, nos agrada saber que fuimos de tu agrado y que pudiste descansar después de tus visitas por la ciudad. Ojala podamos verte en tu próxima visita. Saludos cordiales!!!

4
Everyone

Great location, extremely dated facility in need of renovation. The shower curtain only comes down about two feet from the floor, so the shower just floods the entire bathroom floor, meaning you get to walk around in water that is washing against the toilet. Not bad for the price.

By on Jan 29, 2019

Review comment responded on Feb 7, 2019

Estimado huesped. Agradecemos el que nos comparta la reseña de su estadía en nuestro hotel. Lamentamos las incidencias encontradas durante la misma hemos compartido sus quejas a las áreas correspondientes para que estas sean subsanadas a la mayor brevedad posible. Ojala podamos seguir contando con su preferencia y demostrarle que hemos mejorado ademas de verle muy pronto. Saludos cordiales!!!

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