Hotel Benidorm Mexico City

We stayed here our first night in Mexico City as we arrived too late for our airbnb lodging. Upon arriving (about 1am), it was hard to tell if the place was...open?....but the night crew were indeed on duty and helped us get situated. I think 3.5 stars fits. We got a clean room, a large bed (of indifferent comfort), and close proximity to Roma Norte/Condesa. All for a very good price. We didn't get to sample the restaurant as we were on the way to the airbnb in the morning. I'd stay here again under similar circumstances.

The service was amazing, really nice people, clean rooms, neat bathroom! Great view, close from most touristic places, I had a triple rooms it was pretty big and confortamble! The food from the restaurant "El Monje" downstairs was really good!!! They offered us transportation service for a cheap price to six flags and to zona rosa!

I stayed here with a band on tour. Stayed on the 8th floor, which was nice because there was not much noise. In the morning at 8 and a bit later too I got woken up by cleaning ladies at my door. So hang the do not disturb thingie on the door handle! One big minus point ; the bath / shower is dated and down right filthy! On the inside of the shower door and bath edge, there is a Black peeling layer of soot. Obviously they don't clean it on the inside! Yuck! Buffet was great, very nice and helpful staff!

This hotel supposedly has 5 stars, but it felt like 3 or 3.5 at most. The location was pretty good, but the service.. not so much. I couldn't connect to WiFi so I called the lobby to ask what was wrong, and they didn't help me out; they said someone would come up to "fix it" and nobody came. Same thing with the towels, the next morning I wanted to take a shower after my wife and son, but there was only 2 towels. I called the lobby and they said they would send an extra towel right away.. nobody came. I understand that location, price, and the general hotel design are important, but after deciding to stay there based on this, service should be the most important thing in their mind.

I loved it here. The hotel is safe, beds are comfortable and its only a 5 minute walk to the metro. The green tea soap is awesome and they bring you bottled water everyday. Honestly I didn't get to try any of the services the hotel offers but I do have a complaint about the WiFi. It is slow and you have to be creative to use it on the 4th floor

This is a hotel for those too wealthy to stay in a budget accommodation, but not wealthy enough for a luxury place. It is quite dated, with poorly-working HVAC, but a nice staff and decent location. We stayed in a three-person room, which was large enough and had enough hot water for all three of us. It is close to public transit, and also near a 7-11 and some other convenience stores. There are also quite a few food stands nearby, which I recommend trying late at night after a few drinks. Whether I stay there again depends largely upon whether I am in a different income bracket next time I visit Mexico.

This was certainly a different experience. As Australians, we arrived in Mexico City knowing very little Spanish. The hotel staff were friendly all around. However only the people at reception spoke any English. The room itself was clean, and "okay" - not bad, but not great. We stayed there for 4 nights. Unfortunately the walls were wafer thin, and we could hear everything. Not only this, every night there were a lot of children running up and down the hall, making a lot of noise. Every night we could hear a person (or people?) shouting, arguing about something. The final night it escalated and we could heard physical fighting. I couldn't tell if it was the room next door or the house next door. We rang the reception multiple times, but it was engaged. The area the hotel was in itself was great - quite central to everything. When we wanted to go somewhere, the hotel staff always called a "cab". Being un-aware of how it works, we later found out this was a private car owned and operated by the hotel itself, which charged 4+ times the normal prices. I'd say our experience wasn't dreadful, but not very good.

Pros: Reasonably priced, spacious room and bathroom. Standard room amenities, including safe. Complimentary WiFi. Cons: Inconvenient location,definitely not within walking distance of the city center, not the best neighborhood, dimly lit surroundings. There is a Metrobus stop right in front of the hotel, but buses are uncomfortable and crowded. Despite the hotel's claim that rooms are soundproof, it's difficult to get a good night's sleep due to noise from street (traffic, alarms, barking dogs) and hotel hallways. The hotel claims to have a gym but it's apparently used for meetings and not available to guests.

From Guadalajara, where I live, I was able to take a bus to the DOOR of this hotel. When I left Mexico City there was also a bus that picked us up from the hotel. It was a very nice ETN charter bus. The hotel was located right in front of a Metro Bus station and just down the street from an underground metro entrance. It was a good location for tourist attractions. Standard amenities, nothing too fancy. Worked well for my purposes.