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Holiday Inn Mexico City - Plaza Universidad

3.5 out of 5.0

Recent guest reviews

Every staff member was exceptionally friendly and helpful — from maintenace staff members, servers at the sumptuous breakfast buffet as well as the cordial front desk personnel. It will definitely be my hotel of choice on future visits to Mexico City.

The staff at this hotel are friendly and attentive. Room service was delivered promptly. The amenities were simple yet offered comfort and cleanliness. Front desk and dinner by room staff were also friendly and prompt. The location is also safe and offers quick access to transport. A great place to stay at a great price.

Walkable to stores and restaurants. Staff was very thoughtful and attentive. No pool tho, which is why it was only 4 stars. VERY CLEAN! Comfortable and conveniently set up rooms. Would stay here again for business. 👍🏻

It seems all the staff in this hotel is more interested by their interactions in between them, than actually help guests. Check-in counter was rude and did not make any effort (not even smile, not even keep the luggage). Very disappointing, the Uber driver was more welcoming than supposedly trained hotels professionals. I'll definitely take my business somewhere else on my next business trip.

Great room, wonderful beds and linens (although the duvet is a pretend duvet - it's just two sheets folded in such a way that it always comes undone and tangled), great pillows. Good solid towels, but not enough towels. Only one wash cloth at the sink (there should be two so we didn't have to share). Great AC. No refrigerator or minibar. But that's okay. Great service. Decent food in the restaurant. Overall nice location, convenient to Coyoacon. This hotel is much more convenient to Coyoacan than the Holiday Inn Coyoacon, which is nowhere near Coyoacon. The only terrible flaw is the architectural design of the bathroom. It's a big flaw. The toilet has a glass door (frosted, so there is some privacy), but... it's not really a door. Whatever sounds happen in the toilet echo throughout the entire room. There is no door separating the bathroom area from the room. There is an identical frosted glass door on the shower, but nothing else. When you walk from the bedroom area into the bathroom, there is no door. If you are travelling alone, this is fine. No big deal. But, if you are a couple, or with a friend, get to know them, because they will hear EVERY sound you make in the toilet. Not the best for couples who want their privacy. This is not the fault of the hotel. It is the responsibility of the design firm and the architects who really missed the boat on this one. Oh well. Otherwise, the hotel is fine. Parking is not included. It's $100 MEX per day.

I have been in several Holliday Inn, they are good. But in this case I felt some lack of attention to details. Coffee machine didn’t work, minimalistic number of towels in the bathroom, hard to find in room menu ... it just didn’t feel alright. The location of the hotel itself... that’s why I give only 3 stars.

Our friend booked this hotel for us. It was 1.5 miles from his home. We were greeted by the bell hop, valet parking attendant, concierge. His name is Daniel. He was extremely friendly to us. We checked in very easy. Room was very nice. Clean, plenty of towels. Hotel breakfast is surprising delicious for a buffet. Wait staff excellent. Shower head is very strong. Shower stall was larger than most hotels. Gym was clean and plenty of equipment. We had the pleasure of driving in Mexico City, not for the timid or faint hearted. We reserved a taxi to airport through hotel at 5:25 am We felt very safe and secure. 220 pesos, pretty cheap for a 9 mile trip. Wonderful time in a city that gets negative reviews from time to time.

I have stayed at this property twice, both times for work. It’s a well-run hotel with big rooms, good Wi-Fi, a nice breakfast buffet and 24 hour fitness center. The staff speaks great English and are really helpful. The only sightseeing options nearby is Coyoacan so I don’t know if this is a good place for tourists. The neighborhood is quite good with lots of retail and food options. For example, just a few blocks from the hotel is a Wal Mart, Office Depot, Starbucks, etc. If you want to go local, the Mercado Atoyac Santa Cruz is a five minute walk and there are plenty of good Mexican eats close by: El Ring Tacos, El Bajio, Fandango, Tamali, and several paleterias. I think this is a good hotel, great value for the money. But the main reason I wanted to write this review was to praise the staff for their handling of the earthquake on Sept 19. I was at work when the "sismo" hit. It was pretty scary. After a while I was able to get back to the Holiday Inn. It was "all hands on deck" with Holiday Inn staff in the lobby entrance greeting all the guests returning. We were not allowed to go up to our rooms while they did the safety inspection so all of the guest hung out in the lobby and restaurant and we all watched the news. The kitchen did not have gas service so food options were limited but they did their best to feed us. And we had internet so we could send emails to our families to let them know we were safe (could not make international mobile calls for a few hours). The staff did a great job being visible, asking us if we needed anything, and keeping us informed. It was really well organized. And the important thing to know is that each of these employees has family and friends in the city and they had no idea at this point if their loved ones were safe or not because the phone systems were temporarily off line. Their dedication in looking after the guests in the face of the uncertainty in their private lives was commendable. Eventually we were able to return to our rooms. Yes, there was some damage, but it was all cosmetic. And by the next day there was a small army of masons, contractors, dry wallers, etc. fixing everything. The hot water was back and the kitchen was full service. And once again the staff was super available and friendly. I plan on staying here again in the future. Bravo Holiday Inn!

Brilliant room, cosy and comcortable. No city noise and sweet personell. Great place to stay and affordable rates considering price/quality. Unfortunately not much to do in the surrounding area but close to coyaocan (about 15 minutes taxidrive)

Excellent hotel for the price. The surroundings are not that great, but not bad after exploring things carefully. A nice mall across the street. Got a good upgrade as an aspire customer and that was excellent.

Parroquia 1056 Mexico City CDMX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Benito Juarez, Holiday Inn Mexico City - Plaza Universidad is within a few miles (5 km) of popular sights such as Plaza Mexico and Jardin del Arte. This 148-room, 3.5-star hotel has a restaurant, free in-room WiFi, and a fitness center. Also close to this Mexico City hotel are Cineteca Nacional and Museo Frida Kahlo.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Holiday Inn Mexico City - Plaza Universidad's 148 air-conditioned rooms provide coffee makers, free newspapers, and safes. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Phones, ironing boards, and desks are also standard.


Property features

Holiday Inn Mexico City - Plaza Universidad features a fitness center, free WiFi in public areas, and 5 meeting rooms. If you drive, self parking is USD 6 per day, and there's also a free area shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry and luggage storage. Additional amenities include a porter/bellhop and an ATM.

Room options

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed, Accessible (Wheelchair)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 195 reviews