Poor service, poor housekeeping
Great services, staff specially concierge. Some front desk personal not at the same level of customer service skills.
The courtyard inside the property is beautiful. There are nice restaurant and lounges to relax in. I like that there is a coffee and pastry shop accessible right downstairs that has a good variety of foods.
Everything was perfect for me. Bathroom, room neat and big. The hotel staff very kind and attentive to any situation. The restaurant's waiters friendly and nice persons.
The Fifty Mil bar was nice and had outside seating on the periphery for cigar smokers. That definitely won me over!
Great service and location. By far the best hotel in Mexico DF that I’ve stayed in.
This is an amazing hotel. Fabulous location, spacious rooms, outstanding staff (particularly Julio at the concierge desk), great pool and spa, etc. Five stars or more!
The comforts were just a little above average Compared to the room rates
The entire hotel staff was amazing. The personal service was impeccable. The room was spacious and the location was ideal for getting around to key locations. The quality (tastiness) of the food was a bit average, however this did not overshadow the wonderful experience.
Lovely hotel within walking distance of shops, restaurants (El Califa tacos!) and a block or so away from Chapultepec Park. Great service, staff are extremely friendly, and speak English well.
Hotel and staff were all great! Definitely will stay here again in the future. Arturo our tour guide was the best and super knowledgeable about Mexico City and it’s wonderful history.
We experencied issues with poor service at bar, poor service in food, poor service with concierge. The standards of four season are higher than what we experienced at this property having stayed at many others
Bed are really uncomfortable. Also, housekeeping was not perfect. Some days they forget to put towels and water. But other than these everything was perfect
Great Experience! The hotel is awsome, with nice rooms and excelent views. Absolutely recommendable
The property was stunning and service was top tier!
Located in Cuauhtemoc, Four Seasons Hotel Mexico City is adjacent to Paseo de la Reforma and within a 15-minute walk of popular sights like The Angel of Independence Monument. This 240-room, 5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.
This hotel serves as home to a restaurant, which has garden views, along with a bar. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers and designer toiletries. IPod docks, private yards, and minibars are also available.
Four Seasons Hotel Mexico City features a full-service spa, an outdoor pool, and a gym. Valet parking is USD 5 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 145 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls, pet-sitting services, and litter boxes. Other amenities at this luxury hotel include a sauna, a spa tub, and conference space.
Poor service, poor housekeeping
Great services, staff specially concierge. Some front desk personal not at the same level of customer service skills.
The courtyard inside the property is beautiful. There are nice restaurant and lounges to relax in. I like that there is a coffee and pastry shop accessible right downstairs that has a good variety of foods.
Dear Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back and visit us soon! Warm Regards,
Dear Guest, Thanks for your visit. We appreciate your feedback!
Everything was perfect for me. Bathroom, room neat and big. The hotel staff very kind and attentive to any situation. The restaurant's waiters friendly and nice persons.
Dear Guest, Thank you for your rave review! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon! Best regards,
The Fifty Mil bar was nice and had outside seating on the periphery for cigar smokers. That definitely won me over!
Dear Ryan, We appreciate your preference for Fifty Mills. I am very pleased to read that your overall experience at our bar was a delightful one, especially our drinks and our environment. We hope to have the opportunity to serve you once again in a near future. Best Regards,
Estimado Huésped, Gracias por tu visita. Apreciamos tu retroalimentación.
Dear Guest, Thanks for your visit. We appreciate your feedback!
Dear Guest, Thanks for your visit. We appreciate your feedback!
Great service and location. By far the best hotel in Mexico DF that I’ve stayed in.
Thank you for choosing Four Seasons Mexico City! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon. Best regards,
Dear Frank, Thank you for your positive comments about our services and Concierge team. We will take this opportunity to discuss and reinforce our service standards with our Front Desk team to elevate the experience, we appreciate your feedback on this matter. We hope to have the opportunity to welcome you back in the near future, Warm regards,