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Recent guest reviews

Great services, staff specially concierge. Some front desk personal not at the same level of customer service skills.

The courtyard inside the property is beautiful. There are nice restaurant and lounges to relax in. I like that there is a coffee and pastry shop accessible right downstairs that has a good variety of foods.

Everything was perfect for me. Bathroom, room neat and big. The hotel staff very kind and attentive to any situation. The restaurant's waiters friendly and nice persons.

The Fifty Mil bar was nice and had outside seating on the periphery for cigar smokers. That definitely won me over!

Great service and location. By far the best hotel in Mexico DF that I’ve stayed in.

This is an amazing hotel. Fabulous location, spacious rooms, outstanding staff (particularly Julio at the concierge desk), great pool and spa, etc. Five stars or more!

The comforts were just a little above average Compared to the room rates

The entire hotel staff was amazing. The personal service was impeccable. The room was spacious and the location was ideal for getting around to key locations. The quality (tastiness) of the food was a bit average, however this did not overshadow the wonderful experience.

Lovely hotel within walking distance of shops, restaurants (El Califa tacos!) and a block or so away from Chapultepec Park. Great service, staff are extremely friendly, and speak English well.

Hotel and staff were all great! Definitely will stay here again in the future. Arturo our tour guide was the best and super knowledgeable about Mexico City and it’s wonderful history.

We experencied issues with poor service at bar, poor service in food, poor service with concierge. The standards of four season are higher than what we experienced at this property having stayed at many others

Bed are really uncomfortable. Also, housekeeping was not perfect. Some days they forget to put towels and water. But other than these everything was perfect

Great Experience! The hotel is awsome, with nice rooms and excelent views. Absolutely recommendable

My daughter and I stayed at the Four Seasons for my birthday. Everyone so courteous and friendly. The staff went out of their way to be so helpful and informative. I was surprised by a cake in our room for my birthday. And a happy birthday note.

The property was stunning and service was top tier!

Paseo de la Reforma 500 Mexico City CDMX

Hotel highlights

  • Walking distance to Paseo de la Reforma and Chapultepec Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Reforma, Four Seasons Hotel Mexico City is adjacent to Paseo de la Reforma and within a 10-minute walk of other popular attractions like Chapultepec Park. This 240-room, 5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Zanaya offers relaxing garden views; Il Becco specializes in Italian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

The 240 rooms have an array of amenities, including iPod docks, private yards, and minibars. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and DVD players. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free newspapers, laptop-compatible safes, and phones are also standard.


Property features

Guests staying at Four Seasons Hotel Mexico City enjoy access to a full-service spa, an outdoor pool, and a spa tub. Valet parking is USD 5 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 145 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Deluxe Room with one king bed

1 King Bed | Sleeps 3

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 3

Executive Suite

1 King Bed | Sleeps 3

Premier Room with one king bed

1 King Bed | Sleeps 3

Guest reviews for Four Seasons Hotel Mexico City

Everyone (14) Business (3) Couples (8) Family (5) Friends (4)
5
Family

Great services, staff specially concierge. Some front desk personal not at the same level of customer service skills.

By , from Miami on Nov 29, 2020

Review comment responded on Nov 29, 2020

Dear Frank, Thank you for your positive comments about our services and Concierge team. We will take this opportunity to discuss and reinforce our service standards with our Front Desk team to elevate the experience, we appreciate your feedback on this matter. We hope to have the opportunity to welcome you back in the near future, Warm regards,

4
Partner Couples Family

The courtyard inside the property is beautiful. There are nice restaurant and lounges to relax in. I like that there is a coffee and pastry shop accessible right downstairs that has a good variety of foods.

By , from Arizona on Mar 10, 2020

Review comment responded on Mar 10, 2020

Dear Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back and visit us soon! Warm Regards,

5
Everyone

By on Feb 3, 2020

Review comment responded on Feb 6, 2020

Dear Guest, Thanks for your visit. We appreciate your feedback!

5
Partner Couples

Everything was perfect for me. Bathroom, room neat and big. The hotel staff very kind and attentive to any situation. The restaurant's waiters friendly and nice persons.

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Dear Guest, Thank you for your rave review! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon! Best regards,

5
Partner Couples

The Fifty Mil bar was nice and had outside seating on the periphery for cigar smokers. That definitely won me over!

By , from San Antonio on Oct 8, 2019

Review comment responded on Oct 8, 2019

Dear Ryan, We appreciate your preference for Fifty Mills. I am very pleased to read that your overall experience at our bar was a delightful one, especially our drinks and our environment. We hope to have the opportunity to serve you once again in a near future. Best Regards,

5
Everyone

By on Sep 13, 2019

Review comment responded on Sep 16, 2019

Estimado Huésped, Gracias por tu visita. Apreciamos tu retroalimentación.

5
Everyone

By on Aug 20, 2019

Review comment responded on Aug 20, 2019

Dear Guest, Thanks for your visit. We appreciate your feedback!

5
Everyone

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Dear Guest, Thanks for your visit. We appreciate your feedback!

5
Family Partner Couples Business Business

Great service and location. By far the best hotel in Mexico DF that I’ve stayed in.

By on Jul 1, 2019

Review comment responded on Jul 1, 2019

Thank you for choosing Four Seasons Mexico City! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon. Best regards,

5
Everyone

By on Nov 26, 2018

Review comment responded on Dec 11, 2018

Thanks for your visit. We appreciate your feedback!

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