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Four Points by Sheraton Mexico City, Colonia Roma

3.5 out of 5.0

Recent guest reviews

Took a quick 5 day trip to Mexico City with my girlfriend and we stayed here. It's now my go to hotel for any return trips to CDMX. The staff were all nice and extremely helpful. We asked the front desk if we could have a 2:30 checkout instead of the normal 12:00 pm checkout and they gladly let us checkout at 2:30 thus allowing us more time to get the last few meals and sites in. The location is the best in my opinion. It's literally in the middle of everything. We walked to most of the sites we wanted to see and simply took uber everywhere else. The Roma area is full of cool bars and wonderful restaurants not to mention all the different food carts. We'll definitely be going back and will stay at the Four points Roma. I can't recommend staying there enough. Oh and the doors to the rooms are a trip, you have to see them for yourself.

This stay was ruined by a terrible experience with the front desk staff, in particular, Claudia and Juan Carlos. My SPG Gold status was not honoured with respect to a late checkout request that had been made in advance of the stay, despite showing the hotel the web site and referring them to the correct page in their program guide noting this as a Gold benefit in a polite manner. They refused the late checkout until multiple requests were made to SPG corporate. This was the worst treatment I have ever received at any SPG property, as staff were outright lying vs making errors. I was also repeatedly promised that I could speak with the GM (first time I have ever asked for this), and only after SPG corporate got involved did that happen, yet his response completely ignored the actual problem. I have been waiting for 5 weeks now to hear back with apologies from the 2 staff involved and still haven’t. If you have SPG or Marriott status, do not stay at this property! I was compensated by SPG Corporate after the stay - while less than what I asked for, my interaction with their staff was great and I understand and completely agree with what I ended up with in the end. The stay otherwise was ok, but nothing special. The location is great, with lots of restaurants and nightlife around the property. The room was a bit worn out, but functional. No Gold upgrade despite many eligible rooms being available (validated on the hotel's web site), but not surprising given the poor treatment I received at this property. Don't stay at this property - it ruined the last few days of an otherwise amazing trip.

I don't love four points hotels, they're never my favorite, and this property isn't my favorite property in Mexico City. This is the best location to stay in in Mexico city and for that reason it's hard not to choose this hotel. Restaurants, bars, everything around here is SO much better than if you're staying elsewhere! Also as an SPG Platinum member I was upgraded to a pretty comfortable suite with tons of space. Was it luxurious, haha no way, but was it nice enough, definitely! Don't eat the breakfast at the hotel, there's so much good breakfast nearby. Definitely just plan to walk around. No need to go to Polanco or any of that, enjoy the neighborhood, it's so worth it!

I loved this hotel, stayed there a couple of time and was extremely satisfied. The rooms are clean and very well maintained, the staff is very polite and accommodating. I'll definitely stay there again next time I'm in Mexico city. Location is fairly good in a close proximity to most of the tings. Can't say nothing about food and beverage as i didn't have a chance to visit their restaurant

The hotel is filled with art and had a really cool vibe. Nearby there are taco restaurants on almost every corner each offering delicious, quick, and affordable meals. There is also a well known churro restaurant one block down the street. There are two music venues within walking distance of the hotel that offer live entrainment 5-6 nights a week. The dual queen room is very nice and has adequate space for your travel accessories. There is a large desk as well as a vanity. Our room also had a small balcony overlooking the street. Breakfast buffet is provided for a fee and had many options. There is a rooftop bar overlooking the neighborhood and ice is located on the even floors. There was one issue with the room and that it's the carpet was flight. While they were vacuumed, the carpets probably haven't been properly shampooed in years. I dropped some bottled water on the carpet and when I proceeded to clean the spill up with one of the hotel towels, the towel turned completely black and you could see a light spot on the carpet where I essentially "cleaned" it.

A clean hotel but worn out towels. A good location and decent rooms. Starbucks at the lobby but just coffee and cookies nothing more. Breakfast is nothing to look forward to but the lady greeted us at the breakfast buffet? was very welcoming.

Pretty basic business accommodations that are just adequate. You wouldn’t ask your wife or family to come for vacation, try st Regis? But good for 2-3 nights for business. Staff friendly but accommodations spartan. Spa fitness restaurant basic. But the neighbourhood is amazing, food coffee. Hipster as you can be in MEX good luck and enjoy!

This is my 10th+ stay at this hotel. The location is central to everything you will ever want to do. The staff greets my by name. The rooms are always clean when I arrive, and i feel like i am in a hip part of the city. This hotel is artistic for a business hotel. Every room door has its own painting an artist painted that it was inspired by. They have been commissioning artists to paint murals one floor at a time, so it has been amazing to see them build the local area in one floor at a time. You are walking distance to some local gems. Churros to your right, tacos to the left, unique mezcal across the street, all the best parts of Mexico City are at a walk or Uber distance. If you want a hotel that will say hello to you by name, without being intrusive, in a fun area of town, this is definitely your spot!

Each room has a different painting painted on its door. A very nice and fulling breakfast was included with my Marriott status. All the rooms face a 8 story atrium that lets in light and is full of art. The staff is very pleasant

I’ll start off by saying that the rooms were somewhat nice and the location in Roma is great. However, those are about the only bright spots. This hotel is incredibly loud. Depending on which side you’re on, you’ll hear traffic from the street out front. This isn’t so bad but the sounds coming from within the hotel are much worse. Since almost all of the rooms overlook the lobby, you’ll also hear loud guests walking through and to their rooms. Worst of all is the incessant thumping from the music at the bar upstairs. I write this as I sit in bed at 2am listening to the same pounding that has been going for the last 4+ hours. The scary part is that my room is on the 5th floor while the bar is on the 7th. I cannot imagine how loud it would be in the room directly above mine on the 6th floor. Fortunately, I never plan on returning to this hotel to find out. Go elsewhere if you want peace and quiet.

Alvaro Obregon No. 38 Mexico City CDMX

Hotel highlights

  • Walking distance to Biblioteca Benjamin Franklin
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Colonia Roma within a short walk of Biblioteca Benjamin Franklin, Four Points by Sheraton Mexico City, Colonia Roma is within a mile (2 km) of other popular sights such as The Angel of Independence Monument. This 3.5-star hotel has 90 guestrooms and offers free in-room WiFi, free valet parking, and a fitness center. Located centrally in Mexico City, it's also close to Chapultepec Park and Palacio de Bellas Artes.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception. Full breakfast is offered for a fee each morning from 7 AM to 11:30 AM.


Rooms

All of Four Points by Sheraton Mexico City, Colonia Roma's 90 rooms are individually decorated and have an array of amenities, including coffee makers, computers, and free bottled water. Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding and pillow menus ensure a restful night. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests staying at Four Points by Sheraton Mexico City, Colonia Roma enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. There's free valet parking, and an airport shuttle for MXN -- per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 8 meeting rooms, a conference center, and a 24-hour business center.

Room options

Traditional Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 257 reviews