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Four Points by Sheraton Mexico City, Colonia Roma

3.5 out of 5.0

Recent guest reviews

Each room has a different painting painted on its door. A very nice and fulling breakfast was included with my Marriott status. All the rooms face a 8 story atrium that lets in light and is full of art. The staff is very pleasant

I’ll start off by saying that the rooms were somewhat nice and the location in Roma is great. However, those are about the only bright spots. This hotel is incredibly loud. Depending on which side you’re on, you’ll hear traffic from the street out front. This isn’t so bad but the sounds coming from within the hotel are much worse. Since almost all of the rooms overlook the lobby, you’ll also hear loud guests walking through and to their rooms. Worst of all is the incessant thumping from the music at the bar upstairs. I write this as I sit in bed at 2am listening to the same pounding that has been going for the last 4+ hours. The scary part is that my room is on the 5th floor while the bar is on the 7th. I cannot imagine how loud it would be in the room directly above mine on the 6th floor. Fortunately, I never plan on returning to this hotel to find out. Go elsewhere if you want peace and quiet.

Location, location, location! This hotel is located in my favorite neighborhood in Mexico City - Roma Norte. Lots of cool coffee shops, vegan restaurants, and little shops. Plus, walking distance to Arena Mexico, where I saw a wrestling match (highly recommend). As for the hotel itself, it's your basic hotel with everything you need. I liked the design of it, with a different painting on each hotel room door. They have a gym with basic equipment (two treadmills, an elliptical, weights, etc.) and a little terrace. The room was clean and we didn't run into any issues. Would stay here again.

Excelent location into the city, Roma Norte neighborhood really great place for foreign tourism, secure for walk, anytime. wide offer about restaurant for food and drinks. Four Points Hotel, awesome customer services. Nice rooms and garage

We contacted the hotel prior to our arrival and the hotel staff promptly responded to our email and honored our request for a room on an upper floor. Check-in was done very quickly, and we were provided with information about the neighborhood and how to access main attractions. We found the hotel has great friendly and helpful staff and offers a great location. The hotel is located walking distance to Metrobus and Metro. The hotel is about 5-10 minutes walk to Niños Heroes and Cuauhtémoc metro stations as well as Jardin Puskin and Álvaro Obregón Metrobus stations. We used the public transit to access the historical district and other major CDMX places of interests easily from the hotel. There are tons of cafes, restaurants, and taquerias around the hotel. We also found the hotel staff to be very friendly, professional and welcoming. The room was very spacious and offered all standard amenities. The bed was comfortable and the pillows were soft. The bathroom was spacious, clean and functional with plenty storage capacity. Shower pressure was strong with good hot and cold temperature levels. The room air-conditioning worked fine without any problems during our stay. The decor of the hotel is also very unique with every guest room door is painted in a different well-known artwork by famous artists like Picasso and Matisse. The hotel offers 3 bottles of water free per day (more on request). They also offer a cold beverage in the reception like fruit-infused water. The room has a flat-screen TV, safe, a complimentary WIFI and a coffee maker. We were slightly disappointed because there was no beverage fridge in the room and the hotel doesn’t provide any bathroom slippers. The hotel has a restaurant offering breakfast, lunch, and dinner. There is also a kiosk that sells Starbucks beverages and snacks, and a rooftop resto-bar. The hotel has a fitness center that is functional and adequate for a quick workout. We found this is great value for money hotel, in a vibrant community of CDMX, with an artistic and foodie vibe where you can find colorful alleyways, brick facades, buildings with awesome murals and top-notch espresso bars. We felt that the hotel neighborhood to be rather safe for walking outside. We stayed at the hotel during the September 19th earthquake. While some buildings near the hotel were damaged, the hotel received no damage. We found this hotel provides great value for money and won’t hesitate to recommend it. We would certainly consider staying at this hotel when I visit CDMX next time.

while not five star luxury, I found it to be very comfortable, great friendly and helpful staff, quiet room and great location. I asked for a quiet room and it was perfect for me #310. the decor is also very interesting and unique in that every guest room door is painted in a different style. the door paintings are copies of those by famous artists.

Firstly, I want to state that this is a Category ONE SPG hotel. I have never stayed in one, so I expected it to be much lower level. While I have usually stayed at Westin/Four Points/Sheratons, I can see why this is a Category 1 SPG hotel. PROS: - ~2,000 SPG points a night - that is equivalent of $50. You cannot get that price anywhere else in Mexico City at a decent hotel. - Free upgrade (platinum status). - 3 waters inside the suite free per day. - Free water in the front. - Location was extremely clutch - close to all the best shops, restaurants, and more - Hotel staff are professional and friendly. - Shower pressure was very strong. CONS: - The hotel is very dark and has a dark vibe to it. While the art is unique, some images are pretty scary since they symbolize the Dead. Just be cautioned in case you are superstitious. - The hotel is old. It felt like an upgraded motel with the Four Points logo. - The shower in the suite leaked quite a bit. Very poor design, but likely because the hotel is old. - The toilets are very old. They require you to use your foot to flush it. No big deal. Overall, I am very satisfied for this SPG hotel. Yes, it did not compare to most of the Four Points in the USA, but at a Category 1 redemption level and for the location, you really cannot complain. If you are complaining, then you should seriously consider going to the Sheraton or St. Regis, but expect to pay the difference. I would stay here again.

While comparing hotels one should be careful to qualify them according to the value they pretend to represent, and not the personal expectations. I wouldn't use the same ruler to measure a 5 star iconic hotel in a distinctive area of an exclusive neighborhood and a 4 star tourist or easy traveler hotel in a new neighborhood in Mexico. So that's what I think sometimes happens and what I suspect I have seen in this particular hotel critics. This is a very good value for money hotel, in a new upcoming district of CDMX, that doesn't pretend to be a 5 star and has very good service, nice people, good rooms, very good amenities, and represents a very good choice while in Mexico. Equidistant from Zocalo and Chapultepec, it's location makes it easy to go anywhere, with pretty good gastronomic options just blocks away.

Agter my arrival and unfortunate asked king bed I was assigned to a handy cap room and versus what I asked when making the reservation ( far away from the elevator and higher floor) it seems that they wanted me to be placed there. I asked to be moved the next day and no assistance was offered. Ironing? It did not work well, forget about watching tv, remote control without batteries and when I called to report they said some one will go...never came. Phone lines do not work... instead you dial some extra number which are not on the phone list!!! What a stay!!!! Btw, courtains? What for the room missed couple of those plus no black out ones! This hotel just looks nice from the outside but rooms are more likely motel rooms. For couple of extra USD I might have selected Krystal Grand or Sheraton Maria Isabel which really arr professional in their service and appliances!

Front desk staff is quite unfriendly, however Miguel was very helpful and outgoing. Actually i bother to write this review in order to praise and thank him. Hotel neighbourhood is rather safe for walking outside. Access to Zocalo is by a short taxi ride, or if you have time, by easy 700 meters (2300 feet) walking to Heroes Ninos Metro station. Jardin Pushkin station is even closer, however it is a Mertobus station and requires an extra ticket (I have not tried to ride it). Room was convenient, and I can't recall any need to improve other than the reading lamp lighting which was quite poor. Each room door was painted differently (nice). I had visit the fitness room on the top floor (nice). There is also an evening bar balcony (I did not have a chance). The two elevators were a bit slow. Free WiFi. Breakfast had ample varieties (included in our rate), however it did not include anymore the personal service of cooking your scrambled egg to order (one can pay extra for that service). Lobby space is not very big. Communicating in English - other than front desk, the rest of the staff won't understand you.

Alvaro Obregon No. 38 Mexico City DF

Hotel highlights

  • Walking distance to Biblioteca Benjamin Franklin
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Colonia Roma within a short walk of Biblioteca Benjamin Franklin, Four Points by Sheraton Mexico City, Colonia Roma is within a mile (2 km) of other popular sights such as The Angel of Independence Monument. This 3.5-star hotel has 90 guestrooms and offers free in-room WiFi, free valet parking, and a fitness center. Located centrally in Cuauhtemoc, it's also close to Palacio de Bellas Artes and Torre Latinoamericana.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 11:30 AM.


Rooms

All of Four Points by Sheraton Mexico City, Colonia Roma's 90 rooms are individually decorated and have an array of amenities, including coffee makers, computers, and free bottled water. Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding and pillow menus ensure a restful night. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests staying at Four Points by Sheraton Mexico City, Colonia Roma enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. There's free valet parking, and an airport shuttle for MXN -- per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 8 meeting rooms, a conference center, and a 24-hour business center.

Room options

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 245 reviews