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FlowSuites Polanco

3.5 star property
Hotel with a 24-hour front desk, steps from Avenida Presidente Masaryk
VIP Access

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Photo gallery for FlowSuites Polanco

Interior entrance
2 bedrooms, free minibar items, in-room safe, individually furnished
2 bedrooms, free minibar items, in-room safe, individually furnished
Fridge, microwave, stovetop, coffee/tea maker
LED TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Laundry
  • Kitchen
  • Free WiFi

Explore the area

View in a map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560
  • Place, Avenida Presidente Masaryk
    ‪1 min walk‬
  • Place, Parque Zoologico de Chapultepec
    ‪7 min walk‬
  • Place, Auditorio Nacional
    ‪9 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Executive Apartment, 1 Queen Bed

2 bedrooms, free minibar items, in-room safe, individually furnished

Executive Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 King Bed

2 bedrooms, free minibar items, in-room safe, individually furnished

Executive Apartment, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse

Penthouse | 2 bedrooms, free minibar items, in-room safe, individually furnished

Penthouse

  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Mexico City

Located in Polanco, FlowSuites Polanco is adjacent to Avenida Presidente Masaryk and within a 5-minute walk of other popular sights like Lincoln Park. Each of the 12 rooms at this 3.5-star hotel includes a kitchenette, a dining area, and a sitting area.

What's nearby

  • Avenida Presidente Masaryk - 1 min walk - 0.0 miles
  • Parque Zoologico de Chapultepec - 7 min walk - 0.4 miles
  • Auditorio Nacional - 9 min walk - 0.5 miles
  • National Museum of Anthropology - 12 min walk - 0.7 miles
  • Angel of Independence Monument - 9 min drive - 1.9 miles

Getting around

  • Polanco Station - 7 min walk
  • Mexico City Buenavista Station - 19 min drive
  • Benito Juarez International Airport (MEX) - 32 min drive

Restaurants

  • ‪Café Toscano - ‬1 min walk
  • ‪La Aceituna - ‬2 min walk
  • ‪Myka Frozen Yogurth - ‬1 min walk
  • ‪Fougasse Polanco - ‬1 min walk
  • ‪Maison Belén - ‬1 min walk

About this property

FlowSuites Polanco

Hotel with a 24-hour front desk, steps from Avenida Presidente Masaryk
At FlowSuites Polanco, guests have access to free WiFi in public areas and laundry facilities. Transportation is made easy with an area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Kitchenettes, dining areas, and sitting areas are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Things to do

  • Hot tub

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free minibar (limited items)
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 915 per pet, per night
  • Dogs only
  • 1 total (26 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

Frequently asked questions

Is a free cancellation option available at FlowSuites Polanco?

FlowSuites Polanco offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at FlowSuites Polanco?

As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at FlowSuites Polanco on Nov 10, 2025 start from $128.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around FlowSuites Polanco?

This hotel is situated in Polanco within a short 10-minute walk of Paseo de la Reforma and also 8 minutes on foot from Parque Zoologico de Chapultepec. You'll also find Chapultepec Park and Auditorio Nacional less than a mile away.

Will I be able to park at FlowSuites Polanco?

No, there isn't parking available at the hotel.

Does FlowSuites Polanco feature a casino?

No, FlowSuites Polanco doesn't have a casino.

Will I find an indoor pool at FlowSuites Polanco?

No, there is no indoor pool at this hotel.

Is FlowSuites Polanco good for couples?

Amenities that appeal to couples at this hotel include in-room massages, a kitchenette, and a minibar with some free items.

Does FlowSuites Polanco have a hot tub?

Yes, this hotel has a spa tub.

Does FlowSuites Polanco feature a restaurant that includes a breakfast menu?

No, FlowSuites Polanco doesn't have a restaurant that serves breakfast.

Will FlowSuites Polanco allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at FlowSuites Polanco for a fee of MXN 915 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at FlowSuites Polanco?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from FlowSuites Polanco?

The closest major airport to FlowSuites Polanco is Benito Juarez International Airport (MEX), which is 10.8 mi away (32 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 28 mi away (57-minute drive).

Are there rooms with balconies that I can book at FlowSuites Polanco?

No, there aren't any guestrooms with balconies at FlowSuites Polanco.

FlowSuites Polanco Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 180 out of 383 reviews
Rating 8 - Good. 113 out of 383 reviews
Rating 6 - Okay. 58 out of 383 reviews
Rating 4 - Poor. 15 out of 383 reviews
Rating 2 - Terrible. 17 out of 383 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. The property and staff are good and nice. The only issue is that this hotel doesn’t have AC. In the afternoon it was very hot. While the fan provided made it survivable, it was not enough. It cooled off deep in the night/morning. Great for October to April perhaps. Otherwise, book at your own risk.
Stayed 2 nights in May 2025

4/10 Poor

Omar

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place has no air conditioning, and in the middle of the night, someone tried to open my room's door.
Stayed 1 night in Mar 2025

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Pietro

Stayed 3 nights in Mar 2025

10/10 Excellent

Francisco Javier, San Diego

Stayed 3 nights in Feb 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff ere extremely helpful and welcoming. The location was wonderful - so close to everything. The property is very modern and clean.
Stayed 7 nights in Feb 2025

10/10 Excellent

DANIEL, Boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Clean facilities. Excellent dining adjacent and nearby.
Stayed 8 nights in Feb 2025

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Any luttle issue or question and they took care of it.
Stayed 5 nights in Feb 2025

6/10 Okay

AMIR

Business traveler
Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Dennis

Stayed 1 night in Nov 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL ESPACIO DE LAS HABITAXIONES EXCELENTE. EL SERVICIO EXTRAORDINARIO. MUY AMABLES Y DISPONIBLES EN TODO MOMENTO.
Stayed 4 nights in Nov 2024

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Muy buena ubicación. El staff muy amable. La propiedad un poco vieja. Necesita mejoras. No reponían el jabón líquido. Tampoco el azúcar ni la crema.
Stayed 6 nights in Oct 2024

10/10 Excellent

Dora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, you can do anything just walking.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trato excelente, muy atentos!

Todo excelente, muy buen trato personal, superaron mis espectativas, lo único es que no tiene estacionamiento, es importante para mi, fuera de eso lo recomiendo mucho.
Stayed 1 night in Oct 2024

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was wonderful. It was accessible and walkable to all my meetings. I fully recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan, Calgary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment and location. Will definitely be returning.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yaz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención a clientes nos dejaron extender nuestro checkout sin costo por ser clientes VIP, todo excelente
Stayed 1 night in Sep 2024

10/10 Excellent

Verónica A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Omar

Si te toca el 4to piso el ruido de la bomba de agua hace demasiado ruido toda la noche
Stayed 3 nights in Aug 2024

10/10 Excellent

Wilfrido

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the mini apartment concept. Reasonably priced. Very courteous personnel.
Stayed 1 night in Jul 2024

6/10 Okay

Ramses

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

NO AIR CONDITIONS

Need to provide a solution during the hot days. NO AIR CONDITIONS. Location is excellent and staff excellent
Stayed 5 nights in Jun 2024

10/10 Excellent

sergio, houston

Stayed 1 night in May 2024

10/10 Excellent

Julio, Monterrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar privilegiado, muy seguro, se puede caminar muy tranquilo y comer en muchos lugares.
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We like to stay at FlowSuites Polanco when visiting CDMX. As usual, we enjoyed our visit, the staff is really friendly and the room spacious. Our only comment is that this time the suites were booked and we took a regular room. It didn't have a view to the street, it was at the "back" of the hotel and no ventilation, it was extremely hot. The hotel doesn't have AC but it has never been a problem because the suites have proper ventilation through the windows, not in room 103. If you can't add AC please install proper fans in the room and living room.
Stayed 3 nights in Mar 2024

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