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Fiesta Inn Insurgentes Sur

3.5 out of 5.0

Recent guest reviews

The Fiesta Inn Insurgentes Sur quickly and easily exceeded my expectations. Valet parking (an additional fee) was straightforward, check-in was quick and pleasant, and hotel staff were helpful and friendly, particularly Miguel in the lobby and Pati in housekeeping. The room was quiet and spotlessly clean and the bed and bedding were very comfortable. Housekeeping and room service were quick and efficient. The hotel’s lone yet spacious restaurant’s breakfast buffet, for which I paid extra, was extensive and quite tasty (the cactus, though, is a possible exception). The surrounding neighborhood features many restaurants and shopping, all within easy walking distance. Minor complaints: a late-evening bowl of soup ordered in the restaurant was served promptly but guacamole ordered at the same time arrived very late, after I left the table because I was falling asleep while waiting for it. Also, obtaining ice was difficult. The options were to order it through room service or to go to the ice machine tucked away on the fifth floor. Unfortunately, though, buckets to take ice back to the room were not available in the room nor at the ice machine. All factors considered, the Fiesta Inn Insurgentes Sur offered a very comfortable stay and I would not hesitate to return, contingent upon the competitiveness of room rates for comparable hotels.

The hotel has an excellent south of the city location, near restaurants, theaters, malls You can go walking everywhere or take the metrobus. Very clean, clean and soft sheets, nice lobby, kind and nice staff They have buffet for breakfast, many things for all knd of tastes. I strongly recommend this hotel.

Showed up with a reservation at 4pm and was told no rooms were available. Instead of letting us go somewhere else they said just wait here. While waiting security bothered my spouse about just waiting there as if she didn't belong until finally the front desk lady told security to leave her alone. After 90 minutes finally get a room, but the bathroom door is locked! After waiting 45 minutes finally someone comes and unlocks it. Says if you don't want to lock out again don't close the door!!! I complained to the front desk lady and it was like well write an email to her, she will respond next week. That's what you get for asking for a manager. Then ordered a simple soup in the restaurant and it takes 28 minutes to be made. I don't know either this place is seriously incompetent or they just don't like me for not paying rack rate. Anyways stay here at your own risk.

First time I stayed at this hotel on a business trip. The hotel upgraded me to the preferred customer rooms even though I am not a preferred customer. There was a complimentary dessert, wine, turkey etc., on different days, waiting for me when I came back from work. All the good above, but the rooms are old and there is only restaurant.

It is great for business. Close to the business center and great attendance. The warmth of the people makes this hotel great. Still it could improve on food quality or internal lighting still it is a great hotel for a few days business trip/.

Good value with excellent service. Good restaurant and bar with Mexican's dishes. Starbucks accessibly from the lobby is a plus. Room clean and comfortable. Basic gym. Many restaurants around. It will take you at least one hour to go to Carso, Polanco or Santa Fe by taxi/uber

Hotel is great. The food is really good and the service is excellent. It is my second time in this hotel and I had a great experience. Very clean and comfortable! I will definitely stay at this hotel again during my next trip to Mexico. Wifi is not that fast but it works!

Very modern and nice hotel, it is clean and well maintained. The staff were great, professional and helpful. I appreciated that they were able to speak English as my Spanish is very limited. Hotel is in a good location, proximity to the business community, restaurants and entertainment made this a great selection. Uber made it easy to get to location too far to walk.

I've stayed in this hotel the 4th time and I still like it a lot. Of course the first choice was that its most close to my office around the corner. But the hospitality and friendliness is fantastic. And so is the selcetion of mexican dishes for breakfast which I like a lot. So everybody who looks for a hotel in a diameter of 4 km (walking distance) i definetely recommend this hotel upon others. to reach by car or by taxi it depends on the daytime and the trafic with it. I made it on a saturday evening in 25 minutes from the airport, where on Friday evening it tooks me more than an hour from Chapultepec. All in all the proximity to the periferico makes it quite accessible anyway

Stayed with my husband, toddler and 11 month baby. We couldn't expect a more welcoming experience given the fact that the hotel is more of the business traveler kind. First night we were welcomed with special treats and a mini piñata for my toddler. A really nice surprise! Rooms are impecable, the staff speak good English, complimentary biscuits and coffee here and there, and a different dessert provided every night. The gym is a little bit on the small side, but fully operational. I think I haven't felt more welcomed in a Mexico City hotel. Will definitely consider coming back. Congratulations to all staff for their prime service! Love this hotel!

Mercaderes #20 Col San Jose Insurgentes Mexico City DF

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Business center

Fiesta Inn Insurgentes Sur is adjacent to popular attractions such as Insurgentes Theater and Insurgentes Shopping Center. This 162-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Galerias Insurgentes and Centro Coyoacan are also nearby.


Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.


All 162 air-conditioned rooms provide espresso makers, free bottled water, and laptop-compatible safes. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

Fiesta Inn Insurgentes Sur features a fitness center, free WiFi in public areas, and a conference center. Valet parking is offered for MXN 140 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 449 reviews