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Fiesta Inn Insurgentes Sur

3.5 out of 5.0

Recent guest reviews

Our company put us up here for the afternoon of the earthquake, until we could get to our own hotel. The front desk personnel were very courteous. We shared room 511, which had two beds along with a single sink vanity with a tiny water closet but a fairly large walk-in shower. The room had the faux wood laminate floor rather than the usual carpet.

I was in room 218 which looked out over a quiet pedestrian alley and across to a shopping mall. It was far down the hall from the elevator so it was quiet. Turning the fan on (default is off) generated good white noise, so I slept well. The hallways have grey carpet and tiny lights, so it is too dark for my taste. The gymnasium is bare bones: 2 treadmills, 2 recumbent bikes, an old weight machine and dumb bells. It also was dimly lit. I had a large room with a comfortable bed. The floors are plastic tiles so noise could be an issue. Breakfast was excellent: good selection of Mexican dishes and standards like breads, yogurts, eggs (an omelettes bar), French toast, etc. The service was excellent.

When walking into the lobby we felt this would be a decent standard hotel. Modern decor and clean looking. Having a Starbucks and separate bar/lounge area looked appealing. There are good eating and shopping options within walking distance. Reception wasn't exceptionally friendly. We usually find staff anywhere in Mexico to be very friendly so this stood out. Our biggest disappointment was the cleanliness of the room floor. We all showered in the morning and walked around the wood floors barefoot, and all realized we felt we were walking on dirty floors. When we checked the souls of our feet we were surprised how black and gritty they looked. I alerted teh front desk when we left and the employee apologized and said she'd pass the information along. The hallways and rooms also have a very strong fragrance that two in my party found overwhelming in an unpleasant way.

The Fiesta Inn Insurgentes Sur quickly and easily exceeded my expectations. Valet parking (an additional fee) was straightforward, check-in was quick and pleasant, and hotel staff were helpful and friendly, particularly Miguel in the lobby and Pati in housekeeping. The room was quiet and spotlessly clean and the bed and bedding were very comfortable. Housekeeping and room service were quick and efficient. The hotel’s lone yet spacious restaurant’s breakfast buffet, for which I paid extra, was extensive and quite tasty (the cactus, though, is a possible exception). The surrounding neighborhood features many restaurants and shopping, all within easy walking distance. Minor complaints: a late-evening bowl of soup ordered in the restaurant was served promptly but guacamole ordered at the same time arrived very late, after I left the table because I was falling asleep while waiting for it. Also, obtaining ice was difficult. The options were to order it through room service or to go to the ice machine tucked away on the fifth floor. Unfortunately, though, buckets to take ice back to the room were not available in the room nor at the ice machine. All factors considered, the Fiesta Inn Insurgentes Sur offered a very comfortable stay and I would not hesitate to return, contingent upon the competitiveness of room rates for comparable hotels.

The hotel has an excellent south of the city location, near restaurants, theaters, malls You can go walking everywhere or take the metrobus. Very clean, clean and soft sheets, nice lobby, kind and nice staff They have buffet for breakfast, many things for all knd of tastes. I strongly recommend this hotel.

Showed up with a reservation at 4pm and was told no rooms were available. Instead of letting us go somewhere else they said just wait here. While waiting security bothered my spouse about just waiting there as if she didn't belong until finally the front desk lady told security to leave her alone. After 90 minutes finally get a room, but the bathroom door is locked! After waiting 45 minutes finally someone comes and unlocks it. Says if you don't want to lock out again don't close the door!!! I complained to the front desk lady and it was like well write an email to her, she will respond next week. That's what you get for asking for a manager. Then ordered a simple soup in the restaurant and it takes 28 minutes to be made. I don't know either this place is seriously incompetent or they just don't like me for not paying rack rate. Anyways stay here at your own risk.

First time I stayed at this hotel on a business trip. The hotel upgraded me to the preferred customer rooms even though I am not a preferred customer. There was a complimentary dessert, wine, turkey etc., on different days, waiting for me when I came back from work. All the good above, but the rooms are old and there is only restaurant.

It is great for business. Close to the business center and great attendance. The warmth of the people makes this hotel great. Still it could improve on food quality or internal lighting still it is a great hotel for a few days business trip/.

Good value with excellent service. Good restaurant and bar with Mexican's dishes. Starbucks accessibly from the lobby is a plus. Room clean and comfortable. Basic gym. Many restaurants around. It will take you at least one hour to go to Carso, Polanco or Santa Fe by taxi/uber

Hotel is great. The food is really good and the service is excellent. It is my second time in this hotel and I had a great experience. Very clean and comfortable! I will definitely stay at this hotel again during my next trip to Mexico. Wifi is not that fast but it works!

Mercaderes #20 Col San Jose Insurgentes Mexico City DF

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Business center

Fiesta Inn Insurgentes Sur is adjacent to popular attractions such as Insurgentes Theater and Insurgentes Shopping Center. This 162-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Galerias Insurgentes and Centro Coyoacan are also nearby.


Dining

Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 162 air-conditioned rooms provide espresso makers, free bottled water, and laptop-compatible safes. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also available.


Property features

Fiesta Inn Insurgentes Sur features a fitness center, free WiFi in public areas, and a conference center. Valet parking is offered for MXN 140 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 474 reviews