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Fiesta Inn Insurgentes Sur

3.5 out of 5.0

Recent guest reviews

I travel to Mexico City quite often for business, and I've stayed in a couple of other hotels, but this hotel is the best one I've stayed in so far. As a female traveling alone, safety and comfort are very important to me. The area which this hotel is located is very central to a lot of businesses, and the room and furniture are very modern and clean. I like things simple so this was a perfect place to be.

This hotel is situated near where we do business in Mexico City It is very clean, secure and professional, but it is not fancy. It is efficient! Great breakfast selections, quiet rooms, good WIFI and friendly, professional staff. Located near a main drag so transportation is not problem and it surrounded by eating and drinking avenues.

I stayed here earlier in the year and liked it. The rooms are comfortable, quiet and clean. Breakfast buffet is very good and overall I liked it. However, in December it is COLD ! They only put the heating on at about 5pm and so prior to that it is cold ( I had to go to bed to avoid getting sick ). I will consider again but for my next visit I will try somewhere else as I can’t be cold like that !

The aircondition is not able to adjust individually, so most of the time the room is too cold with 64 F (18,5°C). Only in a short time in the morning the aircon goes up to 74 F (22,5°C). EIther too cold or too warm.

The two star is merely for the cleanness of the room upon our arrival. We reserved two rooms, but we got the second room after more than two hours waiting because it was not ready at the moment. We were supposed to be contacted when it was ready, however the front desk forgot to inform us until we asked them again if our room was ready. In the first morning, They woke us up three times around 7 am with unwanted phone calls. The restaurant was absolute mess and the waiters/waitresses looked inexperienced and unprofessional. In general, I think lack of appropriate and professional management is what the hotel needs to resolve.

The staff was very friendly. The room was very clean. The wifi worked well. The restaurant area was comfortable and had a nice outdoor seating area. The food was great, too. I recommend the grilled salmon with vegetables or the pepito de arranchera (flank steak on a baguette with a little bit of guacamole and refried beans, served with fries.) I was there for business and would be very happy to stay there again. / El personal fue muy amable. La habitación estaba muy limpia. El wifi funcionó bien. La area del restaurante era cómoda y tenía una bonita area para sentarse afuera. La comida también fue genial. Recomiendo el salmón a la parrilla con verduras o el pepito de arranchera. Estuve allí por negocios y estaría muy feliz de estar allí de nuevo

Our company put us up here for the afternoon of the earthquake, until we could get to our own hotel. The front desk personnel were very courteous. We shared room 511, which had two beds along with a single sink vanity with a tiny water closet but a fairly large walk-in shower. The room had the faux wood laminate floor rather than the usual carpet.

I was in room 218 which looked out over a quiet pedestrian alley and across to a shopping mall. It was far down the hall from the elevator so it was quiet. Turning the fan on (default is off) generated good white noise, so I slept well. The hallways have grey carpet and tiny lights, so it is too dark for my taste. The gymnasium is bare bones: 2 treadmills, 2 recumbent bikes, an old weight machine and dumb bells. It also was dimly lit. I had a large room with a comfortable bed. The floors are plastic tiles so noise could be an issue. Breakfast was excellent: good selection of Mexican dishes and standards like breads, yogurts, eggs (an omelettes bar), French toast, etc. The service was excellent.

When walking into the lobby we felt this would be a decent standard hotel. Modern decor and clean looking. Having a Starbucks and separate bar/lounge area looked appealing. There are good eating and shopping options within walking distance. Reception wasn't exceptionally friendly. We usually find staff anywhere in Mexico to be very friendly so this stood out. Our biggest disappointment was the cleanliness of the room floor. We all showered in the morning and walked around the wood floors barefoot, and all realized we felt we were walking on dirty floors. When we checked the souls of our feet we were surprised how black and gritty they looked. I alerted teh front desk when we left and the employee apologized and said she'd pass the information along. The hallways and rooms also have a very strong fragrance that two in my party found overwhelming in an unpleasant way.

The Fiesta Inn Insurgentes Sur quickly and easily exceeded my expectations. Valet parking (an additional fee) was straightforward, check-in was quick and pleasant, and hotel staff were helpful and friendly, particularly Miguel in the lobby and Pati in housekeeping. The room was quiet and spotlessly clean and the bed and bedding were very comfortable. Housekeeping and room service were quick and efficient. The hotel’s lone yet spacious restaurant’s breakfast buffet, for which I paid extra, was extensive and quite tasty (the cactus, though, is a possible exception). The surrounding neighborhood features many restaurants and shopping, all within easy walking distance. Minor complaints: a late-evening bowl of soup ordered in the restaurant was served promptly but guacamole ordered at the same time arrived very late, after I left the table because I was falling asleep while waiting for it. Also, obtaining ice was difficult. The options were to order it through room service or to go to the ice machine tucked away on the fifth floor. Unfortunately, though, buckets to take ice back to the room were not available in the room nor at the ice machine. All factors considered, the Fiesta Inn Insurgentes Sur offered a very comfortable stay and I would not hesitate to return, contingent upon the competitiveness of room rates for comparable hotels.

Mercaderes #20 Col San Jose Insurgentes Mexico City DF

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Business center

Fiesta Inn Insurgentes Sur is adjacent to popular attractions such as Insurgentes Theater and Insurgentes Shopping Center. This 162-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Galerias Insurgentes and Centro Coyoacan are also nearby.


Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.


All 162 air-conditioned rooms provide espresso makers, free bottled water, and laptop-compatible safes. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

Fiesta Inn Insurgentes Sur features a fitness center, free WiFi in public areas, and a conference center. Valet parking is offered for MXN 140 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 507 reviews