Exe Cities Reforma3.5 out of 5.0
Recent guest reviews
Have been to this hotel some years ago, when it was called ROMA. Recently booked again now it is called EXE. Nothing changed, still great service. The rooms are very well prices - great value for money. The decoration is awesome, internet speed is good, breakfast is good. This is going to be my fixed place whenever i need to be in D.F.
The hotel is located in a good area, safe and convenient to restaurants and shops. Very friendly and helpful hotel staffs. The only downside is that there is no air condition in most of the hotel room. My room is on top floor and has a portable AC, which is not very powerful.
I made a reservation for this hotel via hotels.com. Two days later I arrived and they had canceled my reservation WITHOUT ANY NOTICE AT ALL because my credit card had not gone through. They had my contact information. They did not apologize and acted like it was the most normal thing in the world to just cancel someone's reservation even though the reservation was "guaranteed" and "pay on arrival." I asked to speak with the manager and was flat-out denied. I asked multiple times and no reason was given other than "it's not possible." Why didn't my card work? Oh, because on their printout of my reservation they had written down all of my credit card information by hand, and the CRV was missing a digit. (By the way, this paper was just sitting on the counter, out in the open.) No apologies, no alternatives. Horrible experience that calls into question my faith in "reservations."
After reading reviews, I did not have high hopes for this hotel, but it saved me after my pre-booked hotel turned out to be in a sketchy neighborhood and I needed a new place last minute, over a holiday weekend. They really have taken everything that people have said and improved it. My room had an air con, although the exhaust tube wasn't installed anywhere, I improvised and shoved the tube out the window and all was well after that. The area was absolutely perfect. I walked everywhere, there's tons to do and see and great food within a few minutes walk. I felt safe at night walking alone as a solo female tourist. The staff was nice. I didn't try the breakfast, although they had great hours, all the way until 11am and 11:30 on weekends and holidays.
We booked this hotel thru the hotel website and received a reservation confirmation e mail with reservation number... When getting to hotel they did not have any room available and showed us wire transfer canceled Boucher which we never received... 3 other customers had the same problem... Hotel receptionist had very bad attitude, never helped to get another hotel... I ended up at another hotel, 4x times more expensive because of the late reservation... I will send my complaint to profeco to get reimbursed for the additional costs incurred.
First off, let me say that I booked this hotel through a certain "opaque" booking website, which described this as a four-star hotel in downtown/Centro Historico. It was neither. It is just across the road from the previously-upscale-but-now-seedy Zona Rosa district. Other than the McDonalds, there was nothing nearby – or at least, nothing that it felt safe to walk to. We arrived by taxi (there is no metro stop nearby). To describe the front entrance as "nondescript" would be an understatement -- just a narrow entry with an awning, and the words "Hotel" over it, which was unlit. You walk through a large iron security gate, then to the "lobby" (about the size of a small bedroom, or a large closet), which was graced with a burly fellow (undercover security? or did he just wander in? hard to say), and the "front desk" clerk (the front desk is literally just a desk). Was she embarrassed to be there, or was I just imagining that? But the real attraction were the 6 large posters decorating both front doors that said (in large red letters) SUSPENSION. Yes, the hotel was SUSPENDED (!), and yet they were still booking guests on that certain, unnamed "opaque" booking site. This explains the scary emptiness of the place, and the fact that the front entrance sign was turned off. Why they were continuing to operate as a hotel is beyond me. The only saving grace of the hotel is the rooms themselves, which were slick and modern, and the bathroom, which had one of those "rainfall" showers. But there were certain absent features that made you go, "huh"? No soapdish. No security lock on the door to the room. No extra key card (in fact, the sign announced a big charge for losing the key card -- which makes me THINK THEY DON'T RESET THE KEYS). The lack of interior security was the final straw. After an hour of demanding a refund from the Ukranian (or whatever) customer service representative for the unnamed opaque booking site (to no avail), we decided to just eat the prepaid charges and find decent lodging elsewhere. Best decision of the trip. But just to add insult to injury, the private cab which the hotel put us in ripped us off for the trip downtown. I give the hotel 2 stars very grudgingly, because the rooms are nice. Everything else was a disaster. And if you're reading this because a certain unnamed opaque booking site sent you here, I am so sorry.
Hotel is is situated in south-western part of the city, which is good location for a business as most of the offices are near to this place. Also it is near to tourist attractions like Centro historico. Hotel gives good service, but ask for road side window rooms, coz other room's window are facing walls.
So I was considering going to Mexico City and Orbitz had a $50 off $100 promotion, and only certain hotels were included. Ny. T. Roma Hotel came up, so I booked it for a week without thinking much of it. Fast forward to a couple of days ago, and I arrived to check in to a really, really nice room. Apparently there are many differnet room types, so I was assigned to a king bed room with an extra bed and a sauna. I couldn't get the sauna to work, and unfortunately I had to give this huge room up as my Internet wasn't working. This room was at the end of the hallway, so the signal strength wasn't good. Cue the amazing staff, who showed me a few rooms with my laptop in tow to see if the Internet would work. I found a room near the elevator on the 2nd floor that worked for me, and Ricardo went to the basement, apparently, and summoned up a desk and a chair for me to work on since I had mentioned it was a shame the rooms were missing this feature. The lighting in the room is awesome. They have rope lights along the floor that you can control, so at night I have just enough light to find the bathroom without turning on more lights to wake myself up. There's also a backlit mirror on the wall and like 3 or 4 other light switches to get the mood JUST right. The shower is great with the rainfall style faucet in the ceiling. Gets hot quick. The Internet speed isn't the best, but it is much faster than I anticipated while being in Mexico. Even at full price, this hotel is a great deal. I would easily stay here again if I was to return to Mexico City. It's walking distance from everything!
Stayed at the NYT Roma Hotel for a week. The rooms are very modern and clean. The beds are wonderfully comfortable. Bathrooms are awesome! Really good location about a 10 min walk from the mall where you can eat at a variety of restaurants, plus there is a good clean Mcdonalds on the corner a few steps from the hotel.
This hotel has a great location on a quiet street off Avena Reforma, the most beautiful street in Mexico City. The bus to the Historic Center is 1/2 block away. Also, it is an easy walk to the subway. In the morning, the best breakfast is right outside with the street food vendors...made to order blue corn tortilla dishes for 15 pesos. There are also casual sit down places...all within a couple of short blocks. Breakfast is also available right at the hotel. The hotel looks like it was recently updated. Very clean rooms...comfortable beds..Bathroom and shower very nice. The WiFi was free and fine. The are a couple of minor room quirks. The front desk is not geared toward tourists and English is very limited. And this hotel is a great price. I would stay there again.
- Walking distance to Cuauhtemoc Monument and Biblioteca Benjamin Franklin
- Free WiFi in rooms and public areas
- Free parking
- 24-hour front desk
Located in Colonia Juarez, Exe Cities Reforma is adjacent to Cuauhtemoc Monument and within a 5-minute walk of other popular sights like Biblioteca Benjamin Franklin. This 51-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour front desk. It's in central Cuauhtemoc and also a short walk from The Angel of Independence Monument and Teatro Diego Rivera.
Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM. Order from room service to satisfy your hunger without leaving your room.
Exe Cities Reforma's 51 rooms provide free local calls. Guests can expect free WiFi and 40-inch flat-screen TVs with satellite channels. Bathrooms offer free toiletries and slippers.
Exe Cities Reforma offers free WiFi in public areas and 2 meeting rooms. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 125 reviews