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Recent guest reviews

There were some clear management issues at this property- our keys were de-activated multiple times during our stay, none of our saves worked (we had three rooms as a group) and we had no towels two out of four times. However the room was clean and functional, the location was great, the breakfast was good, and the staff were very friendly and helpful.

The only problem with the hotel was that there was no restaurant service on new years eve, On the other hand, the location is excellent. I also stayed at another City Express Hotel, the one near Alameda Central. Great Location also!

Nice space to work inside the room. Nice beds. Not so good breakfast. If your are for business and need a place to focus, this could be a fast option. Awesome location in front Reforma 222 Mall.

perfect location, friendly staff. elevator service is not fast enough.

I was looking for a nice hotel in a safe zone and really didnt care about the amenities since I was not going to stay in the room for a long time anyways. This hotel met my expectations and the location is amazing, next to an upscale shoppinh center (Reforma 222).

We choose this hotel for location and free parking, and last news NO FREE PARKING there, on the website appears like amenitie "free parking", that was not true, too angry and disappointed.

[...]The A/C wasn't working, but a technician came quickly and was able to resolve the problem in short order.Service is limited, but the location is excellent, the staff friendly.

Normal

Entrada en mal estado,no acceso a vehiculos,habitaciones dominutas,y el desayuno de todos los dias es el mismo.

Havre 21, Col Juarez Mexico City CDMX

Hotel highlights

  • Walking distance to Paseo de la Reforma and The Angel of Independence Monument
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in Cuauhtemoc, City Express EBC Reforma is next to popular attractions like Paseo de la Reforma and Reforma 222. This 70-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and a gym.


Dining

Free continental breakfast is served each morning from 6 AM to 10 AM. Enjoy a leisurely bite to eat at City Express EBC Reforma, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are other standard amenities.


Property features

Renovated in 2019, City Express EBC Reforma offers a gym, free WiFi in public areas, and a conference center. Airport transportation is made easy with a shuttle from the hotel to the airport (available 24 hours) for MXN 250 per person. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for City Express EBC Reforma

Everyone (3) Business (1) Couples (1) Family (1) Other (2)
3
Family Friends

There were some clear management issues at this property- our keys were de-activated multiple times during our stay, none of our saves worked (we had three rooms as a group) and we had no towels two out of four times. However the room was clean and functional, the location was great, the breakfast was good, and the staff were very friendly and helpful.

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Dear guest Thank you for your visit! We appreciate your feedback and are glad that staff, location and service fulfill your expectations. We are sorry about the issues you had with the room keys, this has been already reported to the front desk so they can verify the correct functioning of the system. Regarding the safe deposit boxes in the rooms we have already checked them and appear to be working fine. Therefore we expect to have you back soon and show you the improvements made. Hoping you are well, please receive a warm greeting.

4
Everyone

The only problem with the hotel was that there was no restaurant service on new years eve, On the other hand, the location is excellent. I also stayed at another City Express Hotel, the one near Alameda Central. Great Location also!

By on Jan 3, 2019

Review comment responded on Feb 9, 2019

Hi Martin Thank you for your comments all of those show us the opportunities that we have and help us to resolved as soon as possible. We are waiting for you next time.

3
Business

Nice space to work inside the room. Nice beds. Not so good breakfast. If your are for business and need a place to focus, this could be a fast option. Awesome location in front Reforma 222 Mall.

By on Sep 21, 2017

Review comment responded on Nov 7, 2017

Thank you for having chosen City Express EBC Reforma. We apreciate your coments and recognition to our staff, it´s a pleasure for us giving excellent experience to our guest. We hope to count on your preference and give us the opportunity to serve you again in the near future. Best regards

5

perfect for short business stay

Business

perfect location, friendly staff. elevator service is not fast enough.

By on Jan 15, 2015

4

great location

Other

I was looking for a nice hotel in a safe zone and really didnt care about the amenities since I was not going to stay in the room for a long time anyways. This hotel met my expectations and the location is amazing, next to an upscale shoppinh center (Reforma 222).

By on Aug 13, 2014

2

no parking :(

Couples

We choose this hotel for location and free parking, and last news NO FREE PARKING there, on the website appears like amenitie "free parking", that was not true, too angry and disappointed.

By on Jul 21, 2012

3

overnight

Other

[...]The A/C wasn't working, but a technician came quickly and was able to resolve the problem in short order.Service is limited, but the location is excellent, the staff friendly.

By on Jul 6, 2010

4
Everyone

Normal

By on May 20, 2022

Review comment responded on Jun 13, 2022

Apreciable huésped. Gracias por tu visita y por tu apreciable evaluación, seguiremos dando lo mejor de nosotros para ti y todos nuestros huéspedes. Te esperamos pronto de vuelta.

3

ubicacion fatal

Everyone

Entrada en mal estado,no acceso a vehiculos,habitaciones dominutas,y el desayuno de todos los dias es el mismo.

By on Mar 30, 2017

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