The staff was very helpful during our stay. The hotel does offer shuttle to the airport you just have to arrange it with them. If you need to call the hotel don't use the number ending in 8050 it does not go to the hotel
this place is a good example of how well pictures can show what you want. Shuttle people didn't answer when i arrived at the airport, took a long time. breakfast was dreadful. very over priced for nothing.
Great hotel near airport. Good value. Friendly staff.
Good and convenient location. High rates. Staff reasonable.
They did not honor my Orbitz/Epedia reservation. The lady had our reservation in her hands and said the hotel was full. She was not helpful at all. Finally, after asking to speak to the manager after 15 minutes of discontentment she relented to putting up in another City Express which was $30 less than what we paid for this one (to be close to the airport.) We have stayed in that hotel many times this year, and have not had any problems. This time was very unprofessional. Other than that, it is a nice hotel.
They forgot to register our names or something and we could not connect to the Wi-Fi . Had to call to the front desk to ask what was going on.
Building is superb. Unfortunately their shuttle service and phone operators are not available to pick guests from airport. I tried for almost an hour with no answer. I had to hire an airport taxi for 15 dlls. to take me to the hotel
Located within a short ride from the Airport. Nice breakfast. Spacious room and overall nice building. I called to schedule the free shuttle from the airport but the phone was never answered so, I took an Uber for less than $3 USD. When I was trying to sleep I could hear some noise from the hallway outside the room.
Very conveniently located near the airport, with shuttle service that you can arrange before arrival. One thing to consider, not because of the hotel itself, but due to location, at peak hours it may take you a long (really long time to get there).
Located in Venustiano Carranza, City Express Ciudad de Mexico Aeropuerto is within 2 miles (3 km) of popular attractions such as Foro Sol and Sports Palace Dome. This 3.5-star hotel has 98 guestrooms and offers free in-room WiFi, free self parking, and a fitness center.
Free full breakfast is served on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM. Savor a meal from the comfort of your room with room service.
All 98 air-conditioned rooms feature free bottled water, safes, and phones. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
City Express Ciudad de Mexico Aeropuerto features a fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a 24-hour business center and laundry facilities.
Buenas tardes En nombre de todo el staff agradezco su preferencia y esperamos con gusto poder atenderle nuevamente Atentamente Gerencia
Buenas tardes Agradecemos el tiempo brindado para contestar la encuesta y estamos a sus órdenes Atentamente
Buen día Agradezco en nombre de todo el staff el tiempo brindado para contestar la encuesta y me pongo a sus apreciables órdenes Atentamente
The staff was very helpful during our stay. The hotel does offer shuttle to the airport you just have to arrange it with them. If you need to call the hotel don't use the number ending in 8050 it does not go to the hotel
Dear Anonymous Thank you very much for your comments and we hope to see you again soon Sincerely Manager
this place is a good example of how well pictures can show what you want. Shuttle people didn't answer when i arrived at the airport, took a long time. breakfast was dreadful. very over priced for nothing.
good day On behalf of the entire team, I appreciate your valuable comments and we look forward to serving you again Sincerely Manager
Great hotel near airport. Good value. Friendly staff.
Dear Guest, We aprecciate your comments! We hope to have you here at your next stop in Mexico City!
Good and convenient location. High rates. Staff reasonable.
Good Morning Ananymous Thank you for your feedback, we hope to see you again soon Sincerely Manager
They did not honor my Orbitz/Epedia reservation. The lady had our reservation in her hands and said the hotel was full. She was not helpful at all. Finally, after asking to speak to the manager after 15 minutes of discontentment she relented to putting up in another City Express which was $30 less than what we paid for this one (to be close to the airport.) We have stayed in that hotel many times this year, and have not had any problems. This time was very unprofessional. Other than that, it is a nice hotel.
Dear guest We appreciate your preference and regret the incident that occurred upon arrival, we will strengthen our areas of opportunity to provide the service you deserve on future occasions, we reiterate our commitment to service and we remain at your request. Have a great day.
Buen día En nombre de todo el equipo de trabajo, agradezco su preferencia y lealtad, esperamos con gusto poder atenderle nuevamente Atentamente Gerencia General