Deluxe Room, 2 Double Beds (No Fumar)
from $100
Camino Real Polanco Mexico
4.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 101 reviews
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Recent guest reviews
my wife is afraid from earthquakes and she liked the hotel a lot as there are only few floors and we had rooms at ground level with a small balcony and door to the Garden and pool aera
Hotel staff wasn't very inviting when we were asking about upgrades. The room was very outdated, shower head was bad, when we turned it on, the water went everywhere. They don't have ice machines, so you have to order them, each time we ordered, it took a second call to get them to bring our ice because it was taking so long. There was an ironing board, but no iron in the room, once again we requested the iron and it a long time to get one. The location of the hotel is good, but with these types of issues you're better off staying a little further for the same price.
Great location walking distance to restaurants, parks and Main Paseo de la Reforma
A perfect hotel for our stay. Also, only recommendation to guests: Rather than taking the hotel car to dinner, etc., which is rather expensive, out the front door 100 yards to the right, there is is a queue for metered taxi cabs at 1/4 the cost.
I have known this hotel for its entire 50 years since it was built. I love its location but it is definitely starting to show its age. The rooms are dark and the furniture is old and outdated. I do not mind walking but older pope may be inconvenienced. Walking form the elevator to your room can be a hike pending on where you are roomed. If room is facing the street, it can also be loud!
The hotel needs to be updated!!!!!!!!!!!!!!!!!!!!!!!!!
The hotel is very convenient and near to one of the main touristic, cultural and gastronomic areas of the city. The rooms are comfortable and spacious and the hotel counts with some very good restaurants and shops. If you arrive with your own car I strongly suggest that you leave it in the parking and move around in cab or Uber, as the traffic in this zone is usually very difficult.
The hotel needs to be updated. Very little light. Carpets are dirty. Very poor lighting.
Great stay & hotel is strategically located near city sites.......
only thing bad are the taxi cabs . very expensive and some of them do not now the city.
All well, as always only the bell boys were not up to the standard upon my arrival an I had to carry my own bags to the Club Lounge to check in (fifth floor), big inconvenience, but other than than was all good
Have not stated in a few years but hotel was even better than last time great value and nice location
In general the hotel was great. The rooms, restaurants, gym and location were all great. I didn't like the high price for wi-fi (about US $20/day). And I was surprised they didn't provide enough places to plug in the phones and iPads. I've seen other older hotels provide light fixtures and other devices where you can charge your appliances, but this hotel didn't make it easy.
The hotel was good overall, clean rooms,with deficient lightning. Superb location, good restaurants.
I would NOT recommend this Hotel, very expensive wi fi, yes you have to pay for the Internet. Air condition was not working properly. No refrigerator available. I find out when I get home that a piece of clothing was stolen from my baggage.
We booked this hotel for a birthday trip and it was fabulous. The location while not the greatest proved to be a wonderful spot once we ventured outside of the hotel to find food. We had eaten the breakfast buffet and were less than satisfied and felt way overcharged. The staff were fabulous and the hotel was in great shape and the pool are smelled heavenly from all of the trees in the area.
Excellent Hotel, I really had a great time at the Hotel...
Literally the best hotel ever, service was great. Raymundo helped us with everything. Keep in mind that it be challenging for non-Spanish speakers as the hotel generally serves a Spanish-speaking clientele. Really good neighborhood, close to everything. Car service, ferragamo store inside the hotel, felt like luxury.
Excellent hotel, one of the best hotels in the area, the best food you can have. Would stay again with any problem.
This was once a good hotel. Now it's just shabby. Very poor service, bordering on disrespectful. Beat up furniture. Electricity cut out without notice from 6 am to 4 pm. Avoid this place.
Hotel highlights
- Walking distance to Chapultepec Park and Monumento a los Ninos Heroes
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Reforma, Camino Real Polanco Mexico is a leisurely stroll from popular sights such as Museo de Arte Moderno and Tamayo Museum of Contemporary Art. This 712-room, 4-star hotel welcomes guests with 7 restaurants, an outdoor pool, and a 24-hour fitness center. It's in central Mexico City and also close to Parque Zoologico de Chapultepec and Castillo de Chapultepec.
Dining
There are multiple options for onsite dining with 7 restaurants, including La Huerta, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 6 AM to 11:30 AM.
Rooms
All of Camino Real Polanco Mexico's 712 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect to find free WiFi and 50-inch plasma TVs with cable channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ironing boards and desks.
Property features
At Camino Real Polanco Mexico, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for MXN 125 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a conference center, a business center, and express check-in.
Guest reviews for Camino Real Polanco Mexico
Everyone
my wife is afraid from earthquakes and she liked the hotel a lot as there are only few floors and we had rooms at ground level with a small balcony and door to the Garden and pool aera
decent location, but very dated
Everyone
Hotel staff wasn't very inviting when we were asking about upgrades. The room was very outdated, shower head was bad, when we turned it on, the water went everywhere. They don't have ice machines, so you have to order them, each time we ordered, it took a second call to get them to bring our ice because it was taking so long. There was an ironing board, but no iron in the room, once again we requested the iron and it a long time to get one. The location of the hotel is good, but with these types of issues you're better off staying a little further for the same price.
Review comment
Thank you responded on Mar 2, 2018
Dear guest, Thank you for your comments and feedback, We are going to share all information with involved people to improve our service. We offer your a sincere apologize for the delay with the iron. Regards
great location
Everyone
Great location walking distance to restaurants, parks and Main Paseo de la Reforma
Review comment
Thank you responded on Dec 12, 2017
Dear guest, Thank you for your evaluation, comments and preference. We really appreciate it. Regards
could not have been more pleased.
Everyone
A perfect hotel for our stay. Also, only recommendation to guests: Rather than taking the hotel car to dinner, etc., which is rather expensive, out the front door 100 yards to the right, there is is a queue for metered taxi cabs at 1/4 the cost.
Review comment
Thank you responded on Nov 17, 2017
Dear guest, Thank you so much for your comments. We really appreciate your preference. Regards
great location. needs updating.
Everyone
I have known this hotel for its entire 50 years since it was built. I love its location but it is definitely starting to show its age. The rooms are dark and the furniture is old and outdated. I do not mind walking but older pope may be inconvenienced. Walking form the elevator to your room can be a hike pending on where you are roomed. If room is facing the street, it can also be loud!
Review comment
Thank you responded on Sep 13, 2017
Dear guest, Thank you so much for your comments. We will share all with involved people to giving follow up and take action. Regards
Everyone
The hotel needs to be updated!!!!!!!!!!!!!!!!!!!!!!!!!
Review comment
Agradecimiento responded on Jul 4, 2017
Thank you so much for your comments and interest. The Hotel is actually refreshing rooms, very soon We will have available the changes for your comfort. Thank you for your preference.
good option for mexico´s tourist area,
Everyone
The hotel is very convenient and near to one of the main touristic, cultural and gastronomic areas of the city. The rooms are comfortable and spacious and the hotel counts with some very good restaurants and shops. If you arrive with your own car I strongly suggest that you leave it in the parking and move around in cab or Uber, as the traffic in this zone is usually very difficult.
Review comment
Agradecimiento responded on Jun 14, 2017
Thank you so much for your positive comments. Regards
good location nothing else.
Everyone
The hotel needs to be updated. Very little light. Carpets are dirty. Very poor lighting.
Review comment
Elizabeth Muñoz / Guest Relations Manager responded on May 6, 2017
Dear Guest, Thank you for taking a couple of minutes of your valuable time to share your experience with us, I am happy to share with you that the hotel is under remodelation. We take each comment very seriously as we are committed to delivering only the best service, Warm regards, Elizabeth Muñoz / Guest Relations Manager
hotel review
Everyone
Great stay & hotel is strategically located near city sites.......
Review comment
Elizabeth Muñoz / Guest Relations Manager responded on Apr 22, 2017
Dear Mr. Steve, Thanks for staying with us. We appreciate your feedback!
very good hotel
Everyone
only thing bad are the taxi cabs . very expensive and some of them do not now the city.
Dear guest, Thank you so much for your visit, evaluation, preference and comments. Welcome back soon! Regards