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Recent guest reviews

Great stay! There is HONESTLY nothing negative I could say about the hotel …friendly …knowledgeable staff …much of the staff spoke English …A special thanks to Jesus in the lounge up stairs A

Good offer in restaurants, need better attention of customers specific needs

This Hotel is a classic . It is a very nice property with lots of space . A nice garden and pool . Staff is always very friendly . It is a very secure area and hotel does have good security controls . Has various good restaurants inside and is very centrally located in Mexico City . For those worried about earthquake's this property is as strong and well build as you can get .

Rooms were large

Todo fue excelente desde los trabajadores hasta la habitación. Regresaremos a esta hotel la próxima vez!

Buen servicio en general, algunos detalles a mejorar.

Beautiful property, staff is very attentive and willing to help. 👍👍

One of the best and legendary hotels in Mexico City, Designed and built by iconic architect Ricardo Legorreta in Neo Mexican style it’s breathtaking. Rooms are constantly renovated to keep them fresh an new. They have more than 5 restaurants in the premisses all are top. The 24hr room service is unbeatable. The staff is always friendly. They have every kind of amenity you can think of. The beds and pillows are heavenly. The pool and gardens are dreamy . The staff are always friendly and helpful. Super hotel at a great price.

Hotel check in was terrible. The wait in line was almost 30 minutes and only 2 people were ahead of us. Upon check in the process was swift though. This is a very big property and we were given a very far away room from the entrance. Room is OK. Really big room but feels a bit empty. Bathroom and amenities were nice and cleanliness was spot on. Beds are uncomfortable and the worst part was that only 2 pillows are provided per bed. Both pillows are very thin and therefore sleep quality was a disaster. I am happy that my stay here was only for 1 night. Major room for improvement here. Bellboy staff feels to eager to assist, almost too much. In this pandemic times, I prefer to limit the exposure of other people walking into my room, taking my luggage and so on. Plus, there was no temperature check for guests, there was hand sanitizer but it was not enforced to walk in guests nor staff. Disappointed of these lack of measures by the hotel to ensure safety...made me wonder if sanitization of rooms is done properly. So my final verdict: I will not be returning to this hotel and wouldn't recommend it at all. Sleep quality and safe distance measures are the major let downs.

The Camino Real Polanco is a beautiful, very well maintained facility. The staff is very accommodating and try to be as helpful as possible. The room we stayed in (a junior suite) was wonderful.

Family friendly and central in CDMX. Loved the heated pool and excellent service.

Excellent service all time. All personal super polite and with smile all time.

Excelente ubicacion De loS mejores hoteles en el area

Property is in need of major updates and is visibly aged. Shower was clogged and poor ventilation in the bathroom made taking a shower with the door closed nearly impossible. Biggest issues was with the single pane glass sliding door that made sleeping nearly impossible as my room faced a very busy street and lots of loud traffic noise kept me awake each night even with earplugs. Property had lots of charm and felt very authentic and unique.

Mariano Escobedo 700, Col Anzures Mexico City CDMX

Hotel highlights

  • Walking distance to Paseo de la Reforma
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Reforma, Camino Real Polanco Mexico is a leisurely stroll from popular sights such as Museo de Arte Moderno and Tamayo Museum of Contemporary Art. This 4-star hotel has 712 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.


Dining

This hotel serves as home to a bar, along with a family restaurant that specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafes. Buffet breakfast is offered for a fee each morning from 6 AM to 11:30 AM.


Rooms

Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include minibars, safes, and phones.


Property features

Guests staying at Camino Real Polanco Mexico enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a conference center, a business center, and express check-out.

Room options

Camino Real Club King

1 King Bed | Sleeps 2

Suite Chapultepec

1 King Bed | Sleeps 2

Master Suite

1 King Bed | Sleeps 2

Deluxe King

1 King Bed | Sleeps 3

Guest reviews for Camino Real Polanco Mexico

Everyone (11) Couples (6) Family (3)
5
Partner Couples

Great stay! There is HONESTLY nothing negative I could say about the hotel …friendly …knowledgeable staff …much of the staff spoke English …A special thanks to Jesus in the lounge up stairs A

By on Jul 16, 2022

Review comment responded on Jul 21, 2022

Thank You very much for giving us your Review. Feedback like your it´s very important, make us to improve our standards and guest satisfaction. We´ll work hard to make your next stay a pleasent one. Hope to host you again. Stefano Kirnbauer General Director Camino Real Mexico City

4
Everyone

Good offer in restaurants, need better attention of customers specific needs

By , from Miami Beach on Jul 7, 2022

Review comment responded on Jul 7, 2022

Thank You very much for giving us your Review. Feedback like your it´s very important, make us to improve our standards and guest satisfaction. We´ll work hard to make your next stay a pleasent one. Hope to host you again. Stefano Kirnbauer General Director Camino Real Mexico City

5
Business Business

This Hotel is a classic . It is a very nice property with lots of space . A nice garden and pool . Staff is always very friendly . It is a very secure area and hotel does have good security controls . Has various good restaurants inside and is very centrally located in Mexico City . For those worried about earthquake's this property is as strong and well build as you can get .

By on Jun 12, 2022

Review comment responded on Jun 13, 2022

Thank you for sharing your positive review of Camino Real Polanco Hotel in Mexico City. I am so pleased to hear that your stay with us was "a pleasant one". Thank you for this wonderful feedback. We are looking forward to welcoming you back soon at Camino Real Polanco Mexico City. Stefano Kirnbauer General Manager Camino Real Polanco, México City

4
Everyone

Rooms were large

By on May 27, 2022

Review comment responded on Jun 14, 2022

Everyone here at Camino Real Polanco was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service. Warm regards

5
Partner Couples

Todo fue excelente desde los trabajadores hasta la habitación. Regresaremos a esta hotel la próxima vez!

By on Apr 25, 2022

Review comment responded on Apr 26, 2022

Apreciable CHRISTINA Gracias por hospedarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios. Vuelva Pronto! Stefano Kirnbauer Director General

5
Everyone

By , from Coral Gables on Apr 18, 2022

Review comment responded on Oct 1, 2022

Apreciable huésped,Muchas Gracias por su tiempo para enviarnos su reseña de su ultima estancia en este Hotel.Estamos para servirle siempre!Stefano KirnbauerDirector GeneralCamino Real Polanco CDMX

4
Everyone

Buen servicio en general, algunos detalles a mejorar.

By , from Miami Beach on Mar 12, 2022

Review comment responded on Mar 14, 2022

Apreciable Frank. Gracias por hospedarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus reseña.. Vuelva Pronto! Stefano Kirnbauer Director General Camino Real Polanco

5
Everyone

Beautiful property, staff is very attentive and willing to help. 👍👍

By on Feb 6, 2022

Review comment responded on Feb 8, 2022

Estimada Katy. Es un placer haberle atendido como se merece. Todo nosotros en Camino Real Polanco, le esperamos nuevamente. Reciba un saludo. Stefano Kirnbauer Director General

5
Business Business

One of the best and legendary hotels in Mexico City, Designed and built by iconic architect Ricardo Legorreta in Neo Mexican style it’s breathtaking. Rooms are constantly renovated to keep them fresh an new. They have more than 5 restaurants in the premisses all are top. The 24hr room service is unbeatable. The staff is always friendly. They have every kind of amenity you can think of. The beds and pillows are heavenly. The pool and gardens are dreamy . The staff are always friendly and helpful. Super hotel at a great price.

By on Dec 12, 2021

Review comment responded on Dec 13, 2021

Dear Guest. Thank you so much for taking the time to write us a nice review! We appreciate your feedback and hope to see you again soon! Stefano Kirnbauer General Manager Camino Real Polanco, Mexico City

5
Everyone

By on Nov 26, 2021

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