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Recent guest reviews

Family friendly and central in CDMX. Loved the heated pool and excellent service.

Excellent service all time. All personal super polite and with smile all time.

Excelente ubicacion De loS mejores hoteles en el area

Property is in need of major updates and is visibly aged. Shower was clogged and poor ventilation in the bathroom made taking a shower with the door closed nearly impossible. Biggest issues was with the single pane glass sliding door that made sleeping nearly impossible as my room faced a very busy street and lots of loud traffic noise kept me awake each night even with earplugs. Property had lots of charm and felt very authentic and unique.

I liked the location, the variety of restaurants and the large rooms

The hotel is beautiful, well located and very affordable. The garden rooms have a beautiful view and are large and quiet. The hotel is not hip but its a notable piece of architecture and has great artwork.

So many great places to eat on the property. People friendly and very helpful. Nice gym and pool. The green area makes you forget your in a huge city. Would not stay anywhere else.

The service. The staff was amazing! The hotel is beautiful

They are overly welcoming people! Great and professional staff. Couldn't be any better! Great food as well!

Hotel was awesome staff as well.. Well recommend highly!

The building itself was incredible. The manager of guest services was great. The desk concierge was only mediocre. I did not like that he was too pushy in trying to book me on an overpriced cab outside your hotel

Great concierges...Eric and Jorge. Good location next to Chapultepec Park.

Mariano Escobedo 700, Col Anzures Mexico City CDMX

Hotel highlights

  • Walking distance to Paseo de la Reforma and Chapultepec Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Reforma, Camino Real Polanco Mexico is a leisurely stroll from popular sights such as Museo de Arte Moderno and Tamayo Museum of Contemporary Art. This 4-star hotel has 712 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Have a drink at the bar or enjoy onsite dining at 6 restaurants, such as La Huerta that specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 6 AM to 11:30 AM.


Rooms

Camino Real Polanco Mexico's 712 rooms provide minibars, safes, and ironing boards. 50-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also available.


Property features

Guests staying at Camino Real Polanco Mexico enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include a conference center, a business center, and express check-out.

Room options

Camino Real King Club No Fumar

1 King Bed | Sleeps 2

Suite Chapultepec - Non Smoking

1 King Bed | Sleeps 2

Master Suite - Non Smoking

1 King Bed | Sleeps 2

Deluxe King No Fumar

1 King Bed | Sleeps 3

Guest reviews for Camino Real Polanco Mexico

Everyone (26) Couples (5) Family (8)
3
Everyone

By on Jul 2, 2020

Review comment responded on Jul 6, 2020

Estimado Huésped. Gracias por enviarnos su apreciación de su ultima estancia, mismo que agradezcamos mucho. Nos gustaría saber un poco mas, sobre las áreas de oportunidad que eventualmente podamos tener. Le reitero nuestro compromiso en atenderle como se merece. saludos. Stefano Kirnbaurer Director General.

5
Everyone

By on Mar 5, 2020

Review comment responded on Mar 5, 2020

Apreciable huésped. Muchas Gracias por su tiempo para enviarnos su reseña de su ultima estancia en este Hotel. Estamos para servirle siempre! Stefano Kirnbauer Director General Camino Real Polanco México

5
Family

Family friendly and central in CDMX. Loved the heated pool and excellent service.

By on Mar 2, 2020

Review comment responded on Mar 2, 2020

Dear guest. First of all, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at Camino Real Polanco México City. Hoping to welcome you for your next stay with us, we will very glad to have you as guest once again. At your service any time! Stefano Kirnbauer Director General

4
Everyone

By on Jan 30, 2020

Review comment responded on Jan 30, 2020

Estimado Huésped, Agradezco el tiempo que se tomó en hacernos llegar sus comentarios y su sentir al hospedarse en Camino Real Polanco Ciudad de México, en nombre de mi equipo le agradecemos una vez más y deseamos muy pronto volver a recibirle y tener oportunidad de atenderle. ¡Estamos para servirle siempre! Stefano Kirnbauer General Manager Camino Real Mexico City

5
Partner Couples Family

Excellent service all time. All personal super polite and with smile all time.

By on Jan 8, 2020

Review comment responded on Jan 8, 2020

Thank You very much for giving us your Feedback, which I´ve read carefully. Feedback like your it´s very important. Make us to improve our standards and guest satisfaction. I personally will give the proper follow up. Thank you again and hope to host you in a near future. Stefano Kirnbauer

5
Friends Business Business

Excelente ubicacion De loS mejores hoteles en el area

By on Dec 15, 2019

Review comment responded on Dec 31, 2019

Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios Gracias! Y vuelva pronto. Stefano Kirnbauer Director General Camino Real Polanco Mexico

2
Partner Couples Family

Property is in need of major updates and is visibly aged. Shower was clogged and poor ventilation in the bathroom made taking a shower with the door closed nearly impossible. Biggest issues was with the single pane glass sliding door that made sleeping nearly impossible as my room faced a very busy street and lots of loud traffic noise kept me awake each night even with earplugs. Property had lots of charm and felt very authentic and unique.

By on Oct 7, 2019

Review comment responded on Oct 7, 2019

Dear Guest Thank you for taking the time to share your experience with us. The experience of every guest is very important to us. In addition, we value the input and feedback of all our guest. We look forward to the completion of our interior and exterior remodel around late fall of 2019. We apologize we did not exceed your expectations, but look forward to having you as our guest once the remodel is complete. Stefano Kirnbauer Managing Director

5
Family Family

I liked the location, the variety of restaurants and the large rooms

By on Sep 5, 2019

Review comment responded on Sep 5, 2019

Apreciable Huésped. Agradezco su reseña, misma que nos alienta a mejorar constantemente. Reciba un saludo. Stefano Kirnbauer Director General

5
Family

The hotel is beautiful, well located and very affordable. The garden rooms have a beautiful view and are large and quiet. The hotel is not hip but its a notable piece of architecture and has great artwork.

By on Aug 10, 2019

Review comment responded on Aug 12, 2019

Thank You very much for giving us your Feedback. Feedback like your it´s very important. Make us to improve our standards and guest satisfaction. Thank you again and hope to host you in a near future. Stefano Kirnbauer. Director General CAMINO REAL MEXICO CITY

5
Family Friends

So many great places to eat on the property. People friendly and very helpful. Nice gym and pool. The green area makes you forget your in a huge city. Would not stay anywhere else.

By on Jun 27, 2019

Review comment responded on Jun 27, 2019

Dear guest, I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your comments. At your service any time!

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