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Aparthotel

Alteza Polanco

4.0 star property
Aparthotel with a restaurant, steps from Plaza Polanco
VIP Access

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Photo gallery for Alteza Polanco

Restaurant
Junior Suite, 1 Queen Bed | Living area | 40-inch flat-screen TV with cable channels, TV
Master Suite, 1 Queen Bed, Interior View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Junior Suite, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Front of property - evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Spa
  • Air conditioning
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
Blas Pascal No. 111, Mexico City, 11510
  • Place, Antara Polanco
    ‪12 min walk‬
  • Place, Soumaya Museum
    ‪12 min walk‬
  • Place, Centro Citibanamex Convention Center
    ‪2 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Double Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 Queen Bed

  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Master Suite, 1 Queen Bed, Interior View

  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Mexico City

Located in Polanco, Alteza Polanco is adjacent to Plaza Polanco and within a 10-minute walk of other popular attractions like Plaza Carso Shopping Center. This 4-star aparthotel has 70 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.
View more Aparthotels in Mexico CityOpens in a new window

What's nearby

  • Plaza Polanco - 3 min walk - 0.2 miles
  • Acuario Inbursa - 10 min walk - 0.6 miles
  • Antara Polanco - 12 min walk - 0.7 miles
  • Soumaya Museum - 12 min walk - 0.7 miles
  • Centro Citibanamex Convention Center - 2 min drive - 1.2 miles

Getting around

  • Polanco Station - 3 min drive
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 33 min drive

Restaurants

  • ‪La Casa de Toño - ‬3 min walk
  • ‪Vips - ‬1 min walk
  • ‪Regma Express - ‬3 min walk
  • ‪Tierra Garat - ‬1 min walk
  • ‪Tortas La Combi - ‬2 min walk

About this property

Alteza Polanco

Aparthotel with a restaurant, steps from Plaza Polanco
At Alteza Polanco, guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 10 per night, or you can take advantage of the airport shuttle (available 24 hours) for USD 70 per vehicle roundtrip. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include conference space, a terrace, and laundry facilities.
Each apartment is air-conditioned and features a separate bedroom. Guests can expect to find free WiFi and a 40-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include an espresso maker, a safe, and a phone.
Recreational amenities at the aparthotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (USD 10 per night)
  • Limited onsite parking

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Restaurante

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (roundtrip)
  • Covered self parking fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the aparthotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza

Frequently asked questions

Is a free cancellation option available at Alteza Polanco?

Alteza Polanco offers free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Alteza Polanco?

As of Oct 11, 2025, prices found for a 1-night stay for 2 adults at Alteza Polanco on Oct 23, 2025 start from $380.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Alteza Polanco?

This aparthotel is situated in Polanco, just steps from Plaza Polanco, and within a 10-minute walk of Acuario Inbursa and Plaza Carso Shopping Center. You'll also find Paseo de la Reforma and Angel of Independence Monument within a short drive.

Is parking available on site at this aparthotel?

Yes, covered parking is offered for USD 10 per night.

Is there a spa at Alteza Polanco?

Spa services at the aparthotel include deep-tissue massages.

Does Alteza Polanco include a casino on the premises?

No, Alteza Polanco doesn't have a casino.

Is there an indoor pool at Alteza Polanco?

No, there is no indoor pool at this aparthotel.

Is Alteza Polanco a good place to stay for couples?

There are many amenities for couples at this aparthotel, including in-room massages as well as a restaurant and proposal/romance packages.

Does Alteza Polanco have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does Alteza Polanco have a restaurant that serves breakfast?

Yes, Alteza Polanco serves a cooked-to-order breakfast for a surcharge each morning at Restaurante.

Does Alteza Polanco allow pets to stay free of charge?

No, pets aren't allowed at Alteza Polanco though service animals are welcome.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

Where is the closest airport to Alteza Polanco?

The closest major airport to Alteza Polanco is Benito Juarez International Airport (MEX), which is 11.4 mi away (33 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is around 23.8 mi away.

Are there rooms with balconies that I can book at Alteza Polanco?

No, at Alteza Polanco, there aren't any apartments that list a balcony.

Alteza Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 307 out of 616 reviews
Rating 8 - Good. 188 out of 616 reviews
Rating 6 - Okay. 80 out of 616 reviews
Rating 4 - Poor. 28 out of 616 reviews
Rating 2 - Terrible. 13 out of 616 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel Mesones

Stayed 3 nights in Jun 2025

10/10 Excellent

jamie

Liked: Cleanliness, amenities, property conditions & facilities
Rating: ⭐⭐⭐⭐⭐ Wonderful Boutique Hotel in a Prime Location We had a fantastic stay at Alteza Polanco! The hotel is beautifully maintained, quiet, and located in one of Mexico City’s most upscale neighborhoods. It was the perfect base for exploring Polanco and nearby attractions. The room was spacious, clean, and comfortable, with modern amenities and a relaxing atmosphere. The staff was incredibly friendly and helpful throughout our stay, making us feel welcome and well cared for. Breakfast was fresh and delicious each morning, and the overall service exceeded expectations. If you’re looking for a peaceful, boutique-style experience in CDMX with excellent service and location, Alteza Polanco is a great choice.
Stayed 4 nights in May 2025

8/10 Good

Etienne

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Employees were really nice and polite
Stayed 3 nights in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort

Five Days at Alteza Polanco

Very spacious rooms! Very good breakfast! Great TV channels and no issues with internet or staff! Recommend only that you use Uber to get there and from the hotel otherwise a very nice place to stay and safe!
Stayed 1 night in Mar 2025

8/10 Good

SEAN, Vancouver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great value for the money. Nothing special about the place, clean and safe. The location is good, not far to the nice cafes in Polanco and some great dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wendy

Lovely people nice rooms, beautiful place to eat on top of the hotel. The only drawback is it was too far from the places we wanted to visit.
Stayed 8 nights in Oct 2024

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience, friendly service and good amenities
Stayed 2 nights in Dec 2024

10/10 Excellent

Mahesh

Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful will definitely be back
Stayed 6 nights in Nov 2024

10/10 Excellent

AIBI, Guatemala

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for business and shopping!
Stayed 5 nights in Nov 2024

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
El hotel está bien para estadías cortas. Tuve un problema con el lavamanos, se los comenté y el personal amablemente, resolvió el problema de forma rápida. El wifi no es muy rápido pero funciona. La ubicación es muy estratégica.
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice, quiet location. Nice rooms
Stayed 5 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
People are extremely friendly and helpful
Stayed 5 nights in Oct 2024

10/10 Excellent

Dinara

Traveled with group
Liked: Cleanliness, property conditions & facilities
Friendly staff. Room was clean, and everything close by.
Stayed 2 nights in Oct 2024

6/10 Okay

Martin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This place is ok but not that great. If you’re looking for something in a good area for not to pricey this place is it. Looks nicer in the pictures because the rooms aren’t as nice in person.
Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness
Nice hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

ronald

Liked: Cleanliness
Stayed 1 night in Oct 2024

6/10 Okay

Maria

Liked: Amenities
No concierge Staff did try but we were charged a rental fee for A charger cord that was on our bill would have been ok only we didn”t know Charge was twice as much as buying new charger which costs 100 pesos and charge was for 200 pesos surprised Many security guards outside Otherwise quiet
Stayed 5 nights in Oct 2024

8/10 Good

Yevgen

Liked: Cleanliness, property conditions & facilities
Good location, big rooms, good reception service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, room comfort
A good hotel for business trips. Close to plaza Carso and Soumaya. Not spectacular but clean, comfortable, and funcional. They have a safe and there is a fantastic coffee and sandwiches place across the street.
Stayed 2 nights in Sep 2024

10/10 Excellent

RAYMOND

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A good place to be. The staff are nice, warm, friendly and helpful.
Stayed 5 nights in Sep 2024

4/10 Poor

eduardo

Business traveler
Liked: Cleanliness
Disliked: Amenities
The? Place is actually very expensive. You can move a few kilometers and have a better stay.
Stayed 1 night in Sep 2024

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