Love the how clean the rooms are and the customer service, it is a safe place to stay and in a convenient location, but this time around I had a hard time with the card keys, I had to go twice to the front desk to fix them and the staff elevator was broken so I had to share elevator with them which is not bad we were just a little thigh. The bath towels were old. other than that this place is very nice and safe.
I always enjoy this hotel, is clean and comfortable, but this time I had to reset my key twice, very inconvenient because they only had one person at the front desk and I had to wait for my key to be reset it, and that should not happen. The staff is great kind and accommodating but I really think someone needs to look into getting new keys.
Great Customer Service!!
Very enjoyable.
I did like the way the staff’s warm behavior at all times. I didn’t like the two full size beds that we got instead of the king size bed we recuestes. At the time we checked in we didn’t care because we were so tired but the employees at the front desk should put more attention to reservation details.
Easy access to convenience stores, etc. staff are friendly
Super clean
The hotel is nice and very well situated near the border cross… however the staff was Somewhat rude in implementing little things like having a speaker at the pool area and coolers. We understand it is a rule the hotel has but they were rude in asking people to remove those things. Also the pools need some work to them. The main pool is missing some tiles around and the other pool is definitely needs a lot of work. Lots of cracks in the bottom, the tile is coming off from the sides and was a bit dirty. My son got a cut while swimming because if the cracks in the bottom of the pool. And lastly it was very hard to get food service in the pool areas. 😕
Very clean room and great service with the staff
Sorry I never give my review for anything but this time is necessary bcz I don’t want to people they want to stay in the place not to clean,trash around the pool in the Elevator,upstairs,I think was nice hotel like TIjuana or Ciudad Juárez but Mexicali is not good,plis take care more you business
Very friendly Property was great felt save
the place is beautiful and the staff are very friendly the only bad thing is that when we arrived they didn't have wi-fi at that moment and when they were finally going to give us our room the power went out, we waited for the light and it never came so let's make the room without light no water lol it was not the best experience but if i would go again i love that place
Good service the only problem was that they double charged me
Restaurants and locations are great. Enjoyed the close proximity to venue's.
Nice place to stay!
Hotel Lucerna Mexicali places you next to Baja California Peninsula and within 2 miles (3 km) of other popular attractions like Arenia Casino. This 4-star hotel has 176 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to noon.
32-inch TVs come with digital channels, and guests can stay connected with free WiFi. Minibars, hair dryers, and safes are also standard.
At Hotel Lucerna Mexicali, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and express check-in.
Love the how clean the rooms are and the customer service, it is a safe place to stay and in a convenient location, but this time around I had a hard time with the card keys, I had to go twice to the front desk to fix them and the staff elevator was broken so I had to share elevator with them which is not bad we were just a little thigh. The bath towels were old. other than that this place is very nice and safe.
I always enjoy this hotel, is clean and comfortable, but this time I had to reset my key twice, very inconvenient because they only had one person at the front desk and I had to wait for my key to be reset it, and that should not happen. The staff is great kind and accommodating but I really think someone needs to look into getting new keys.
Thank you very much for your preference, we appreciate your comment, we will work to improve, your opinion is very important to us.We hope to see you again.
Great Customer Service!!
Thank you very much.
Very enjoyable.
Thank you so much
I did like the way the staff’s warm behavior at all times. I didn’t like the two full size beds that we got instead of the king size bed we recuestes. At the time we checked in we didn’t care because we were so tired but the employees at the front desk should put more attention to reservation details.
Thank you so much for your preference, we will work on it. We hope to see you soon.
Easy access to convenience stores, etc. staff are friendly
Thank you very much for your preference, we hope to see you soon.
Super clean
Thank you so much.
Thank you very much for your preference, we appreciate your comment, we will work to improve, your opinion is very important to us.We hope to see you again.