The hotel is nice and very well situated near the border cross… however the staff was Somewhat rude in implementing little things like having a speaker at the pool area and coolers. We understand it is a rule the hotel has but they were rude in asking people to remove those things. Also the pools need some work to them. The main pool is missing some tiles around and the other pool is definitely needs a lot of work. Lots of cracks in the bottom, the tile is coming off from the sides and was a bit dirty. My son got a cut while swimming because if the cracks in the bottom of the pool. And lastly it was very hard to get food service in the pool areas. 😕
Very clean room and great service with the staff
Sorry I never give my review for anything but this time is necessary bcz I don’t want to people they want to stay in the place not to clean,trash around the pool in the Elevator,upstairs,I think was nice hotel like TIjuana or Ciudad Juárez but Mexicali is not good,plis take care more you business
Very friendly Property was great felt save
the place is beautiful and the staff are very friendly the only bad thing is that when we arrived they didn't have wi-fi at that moment and when they were finally going to give us our room the power went out, we waited for the light and it never came so let's make the room without light no water lol it was not the best experience but if i would go again i love that place
Good service the only problem was that they double charged me
Restaurants and locations are great. Enjoyed the close proximity to venue's.
Nice place to stay!
The hotel is in a great location a lot to do with in walking distance and lots of parking at the hotel. I wasn’t happy with my check in. I arrived at midnight and was exhausted when I checked in, the first room they gave me was filthy and looked like someone was asleep in the bed. So I went back to the front desk (carrying all my stuff) and told the gentleman at the desk that the rooms appears to be occupied. I asked if he had known that and he tells me “had I know I wouldn’t have sent you” very condescending. No apologies or anything. I didn’t expect that from this place because I fell in love with this hotel the first time and well that left a bad taste in my mouth.
I would have liked a mini bar fridge in the room. Or a small coffee pot . But other wise everything in the room was great. Nice bed, nice sofa,good ac. Really recommend it.
Was given a room with no view the first night. Second night we were moved to a room with a view.
The property is very nice and is located in a very nice area of town.
First class hotel, every time I ask for something they said yes or we dont have it but we will find it! They moved our drinks from outside bar to inside bar because it was to cool! Excellent!
Room number 221 was nasty and dirty floors bed was full of hairs the worst progress on the table it was dirty bathroom too much dust carpet was in vacuum give us a second room and it was exactly the same room number
Hotel exceeded expectations....very modern and spacious with guarded parking. Friendly staff. Bellman Antonio greeted us, walked us to checkin then to room and explained all the numerous restaurants, bars and lounges on property and offered suggestions. Had breakfast buffet for 2 for 23 us dollars was very good however this is not so much a typical American Breakfast set up ....more latin American choices with the exception of cereal, omelet bar and pancakes and pretty delectable selections of pastries and dessert.
Arenia Casino is within 2 miles (3 km) of Hotel Lucerna Mexicali while other popular attractions such as Sol Children's Museum are within 3 miles (5 km). This 4-star hotel has 176 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to noon.
All 176 rooms provide minibars, free bottled water, and safes. Guests can expect free WiFi and 32-inch TVs with digital channels. Hair dryers, phones, and ironing boards are other standard amenities.
At Hotel Lucerna Mexicali, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a conference center, a business center, and express check-in.
The hotel is nice and very well situated near the border cross… however the staff was Somewhat rude in implementing little things like having a speaker at the pool area and coolers. We understand it is a rule the hotel has but they were rude in asking people to remove those things. Also the pools need some work to them. The main pool is missing some tiles around and the other pool is definitely needs a lot of work. Lots of cracks in the bottom, the tile is coming off from the sides and was a bit dirty. My son got a cut while swimming because if the cracks in the bottom of the pool. And lastly it was very hard to get food service in the pool areas. 😕
Very clean room and great service with the staff
Thank you so much
Thank you
Sorry I never give my review for anything but this time is necessary bcz I don’t want to people they want to stay in the place not to clean,trash around the pool in the Elevator,upstairs,I think was nice hotel like TIjuana or Ciudad Juárez but Mexicali is not good,plis take care more you business
Thank you very much for your observation, we appreciate the confidence you give us to tell us about your experience, it is very important for us to know our weak points to work on them and improve; We apologize for the inconvenience and we hope you give us the opportunity of a new visit, I assure you we will work on it.
Very friendly Property was great felt save
Thank you so much for your preference.
the place is beautiful and the staff are very friendly the only bad thing is that when we arrived they didn't have wi-fi at that moment and when they were finally going to give us our room the power went out, we waited for the light and it never came so let's make the room without light no water lol it was not the best experience but if i would go again i love that place
We appreciate that despite the problems you stayed with us, Unfortunately some things went out of our control, but we were able to re-establish it, We are very sorry for the inconvenience, We will be happy to receive you again.
Good service the only problem was that they double charged me
Thank you so much. It was the retention of its guarantee, it was already canceled. Regards.
Restaurants and locations are great. Enjoyed the close proximity to venue's.
Thank you so much. We hope to see you soon.
Nice place to stay!
THANKS YOU
Thank you.
We appreciate your preference and we regret the damage to your child's foot, we are already working on the repair of the areas, they are jobs that must be scheduled because the areas must be closed for good maintenance, we appreciate you let us know your concern, It helps a lot to know your opinion about our service and facilities. Sorry for the inconvenience caused.