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Recent guest reviews

Love the how clean the rooms are and the customer service, it is a safe place to stay and in a convenient location, but this time around I had a hard time with the card keys, I had to go twice to the front desk to fix them and the staff elevator was broken so I had to share elevator with them which is not bad we were just a little thigh. The bath towels were old. other than that this place is very nice and safe.

I always enjoy this hotel, is clean and comfortable, but this time I had to reset my key twice, very inconvenient because they only had one person at the front desk and I had to wait for my key to be reset it, and that should not happen. The staff is great kind and accommodating but I really think someone needs to look into getting new keys.

Great Customer Service!!

Very enjoyable.

I did like the way the staff’s warm behavior at all times. I didn’t like the two full size beds that we got instead of the king size bed we recuestes. At the time we checked in we didn’t care because we were so tired but the employees at the front desk should put more attention to reservation details.

Easy access to convenience stores, etc. staff are friendly

Super clean

The hotel is nice and very well situated near the border cross… however the staff was Somewhat rude in implementing little things like having a speaker at the pool area and coolers. We understand it is a rule the hotel has but they were rude in asking people to remove those things. Also the pools need some work to them. The main pool is missing some tiles around and the other pool is definitely needs a lot of work. Lots of cracks in the bottom, the tile is coming off from the sides and was a bit dirty. My son got a cut while swimming because if the cracks in the bottom of the pool. And lastly it was very hard to get food service in the pool areas. 😕

Very clean room and great service with the staff

Sorry I never give my review for anything but this time is necessary bcz I don’t want to people they want to stay in the place not to clean,trash around the pool in the Elevator,upstairs,I think was nice hotel like TIjuana or Ciudad Juárez but Mexicali is not good,plis take care more you business

Very friendly Property was great felt save

the place is beautiful and the staff are very friendly the only bad thing is that when we arrived they didn't have wi-fi at that moment and when they were finally going to give us our room the power went out, we waited for the light and it never came so let's make the room without light no water lol it was not the best experience but if i would go again i love that place

Good service the only problem was that they double charged me

Restaurants and locations are great. Enjoyed the close proximity to venue's.

Nice place to stay!

Boulevard Benito Juarez 2151 Mexicali BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Hotel Lucerna Mexicali places you next to Baja California Peninsula and within 2 miles (3 km) of other popular attractions like Arenia Casino. This 4-star hotel has 176 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to noon.


Rooms

32-inch TVs come with digital channels, and guests can stay connected with free WiFi. Minibars, hair dryers, and safes are also standard.


Property features

At Hotel Lucerna Mexicali, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and express check-in.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 5

Bungalow, 2 Double Beds

2 Double Beds | Sleeps 3

Bungalow, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hotel Lucerna Mexicali

Everyone (8) Couples (6) Family (12)
4
Family

Love the how clean the rooms are and the customer service, it is a safe place to stay and in a convenient location, but this time around I had a hard time with the card keys, I had to go twice to the front desk to fix them and the staff elevator was broken so I had to share elevator with them which is not bad we were just a little thigh. The bath towels were old. other than that this place is very nice and safe.

By on Nov 11, 2022

Review comment responded on Nov 11, 2022

Thank you very much for your preference, we appreciate your comment, we will work to improve, your opinion is very important to us.We hope to see you again.

4
Family

I always enjoy this hotel, is clean and comfortable, but this time I had to reset my key twice, very inconvenient because they only had one person at the front desk and I had to wait for my key to be reset it, and that should not happen. The staff is great kind and accommodating but I really think someone needs to look into getting new keys.

By on Nov 8, 2022

Review comment responded on Nov 11, 2022

Thank you very much for your preference, we appreciate your comment, we will work to improve, your opinion is very important to us.We hope to see you again.

5
Family with small children

Great Customer Service!!

By on Jul 4, 2022

Review comment responded on Jul 5, 2022

Thank you very much.

5
Family

Very enjoyable.

By on Jun 21, 2022

Review comment responded on Jun 29, 2022

Thank you so much

3
Partner Couples

I did like the way the staff’s warm behavior at all times. I didn’t like the two full size beds that we got instead of the king size bed we recuestes. At the time we checked in we didn’t care because we were so tired but the employees at the front desk should put more attention to reservation details.

By on May 29, 2022

Review comment responded on Jun 14, 2022

Thank you so much for your preference, we will work on it. We hope to see you soon.

5
Family

Easy access to convenience stores, etc. staff are friendly

By on Feb 23, 2022

Review comment responded on Mar 3, 2022

Thank you very much for your preference, we hope to see you soon.

5
Everyone

By on Jan 31, 2022

2
Everyone

By on Dec 13, 2021

5
Partner Couples

Super clean

By on Nov 22, 2021

Review comment responded on Nov 22, 2021

Thank you so much.

4
Everyone

By on Nov 2, 2021

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