The hotel is in a great location a lot to do with in walking distance and lots of parking at the hotel. I wasn’t happy with my check in. I arrived at midnight and was exhausted when I checked in, the first room they gave me was filthy and looked like someone was asleep in the bed. So I went back to the front desk (carrying all my stuff) and told the gentleman at the desk that the rooms appears to be occupied. I asked if he had known that and he tells me “had I know I wouldn’t have sent you” very condescending. No apologies or anything. I didn’t expect that from this place because I fell in love with this hotel the first time and well that left a bad taste in my mouth.
I would have liked a mini bar fridge in the room. Or a small coffee pot . But other wise everything in the room was great. Nice bed, nice sofa,good ac. Really recommend it.
Was given a room with no view the first night. Second night we were moved to a room with a view.
The property is very nice and is located in a very nice area of town.
First class hotel, every time I ask for something they said yes or we dont have it but we will find it! They moved our drinks from outside bar to inside bar because it was to cool! Excellent!
Room number 221 was nasty and dirty floors bed was full of hairs the worst progress on the table it was dirty bathroom too much dust carpet was in vacuum give us a second room and it was exactly the same room number
Hotel exceeded expectations....very modern and spacious with guarded parking. Friendly staff. Bellman Antonio greeted us, walked us to checkin then to room and explained all the numerous restaurants, bars and lounges on property and offered suggestions. Had breakfast buffet for 2 for 23 us dollars was very good however this is not so much a typical American Breakfast set up ....more latin American choices with the exception of cereal, omelet bar and pancakes and pretty delectable selections of pastries and dessert.
Great service but rooms need to be upgraded considering it's the most expensive hotel in town
Great hotel with excellent and very helpful staff.
it’s a nice hotel. Once inside the hotel you forget about the city it’s in.
Nice facility great customer service and good restaurants on the property
I really need to thank Fernando. Excellent customer service. He went above and beyond to assist in correcting a personal issue that I had brought forward to him. Thank you..
excellent stay like always. Only place i stay while in mexicali.
Experience was great. Excellent customer service by Carlos. It has been appreciated. When in Mexicali this is the only place we stay. Food is always excellent and rooms and facility have always been great.
Check in was very good and room view of the city was excellent. However, the room had zero hot water and for the amount I paid for this place that is huge. I had an appointment excellent experience the last time I stayed but I will not be back due to this huge problem. If i paid 50 bucks for the room i could over look the issue but when your paying 100 plus a night and spending a significant amount for dinner and breakfast this can't be overlooked. Sorry I had really liked this place but won't be back.
The first day was fine except that the air conditioner was loud when it first came on. At night was the worse because I am trying to sleep and then the air would come on and that loud sound was bothersome. I then asked for a different room and the front desk was very accommodating. Once I got to the room and after being their a few hours, I decided to use the room phone and it didn't work. I was then giving a third room and supposedly it was an "upgrade." I didn't see any difference from the other rooms I was in. That room was fine except it was on the first floor and next the one of their swimming pools and people were loud and I couldn't sleep due to the noise of people talking outside-fiesta!
Hotel Lucerna Mexicali places you within 2 miles (3 km) of Plaza de Toros Calafia and Arenia Casino. This 176-room, 4-star hotel has 3 restaurants, an outdoor pool, and free in-room WiFi.
Enjoy dining at Restaurant El Acueducto, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.
All 176 rooms provide free bottled water, safes, and phones. Guests can expect free WiFi and 48-inch flat-screen TVs with digital channels. Hair dryers and ironing boards are also standard.
At Hotel Lucerna Mexicali, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.
Thank you.
The hotel is in a great location a lot to do with in walking distance and lots of parking at the hotel. I wasn’t happy with my check in. I arrived at midnight and was exhausted when I checked in, the first room they gave me was filthy and looked like someone was asleep in the bed. So I went back to the front desk (carrying all my stuff) and told the gentleman at the desk that the rooms appears to be occupied. I asked if he had known that and he tells me “had I know I wouldn’t have sent you” very condescending. No apologies or anything. I didn’t expect that from this place because I fell in love with this hotel the first time and well that left a bad taste in my mouth.
We are really sorry about this, we know the important commitment we have with each of our guests and we feel very bad about this situation.
I would have liked a mini bar fridge in the room. Or a small coffee pot . But other wise everything in the room was great. Nice bed, nice sofa,good ac. Really recommend it.
Hello dear guest, thank you very much for your excellent comments and the suggestions
Was given a room with no view the first night. Second night we were moved to a room with a view.
I remember you, i hope the rest of your stay has been to your liking, we hope to see you soon. Regards.
The property is very nice and is located in a very nice area of town.
Thank you very much for taking the time to let us know if your stay was in accordance with your expectations. It is a pleasure to know that we made your time at our hotel a pleasant experience. We invite you to share your experience www.tripadvisor.com.mx Is there anything else we can assist you with? .... It is a pleasure!
First class hotel, every time I ask for something they said yes or we dont have it but we will find it! They moved our drinks from outside bar to inside bar because it was to cool! Excellent!
Room number 221 was nasty and dirty floors bed was full of hairs the worst progress on the table it was dirty bathroom too much dust carpet was in vacuum give us a second room and it was exactly the same room number
Hotel exceeded expectations....very modern and spacious with guarded parking. Friendly staff. Bellman Antonio greeted us, walked us to checkin then to room and explained all the numerous restaurants, bars and lounges on property and offered suggestions. Had breakfast buffet for 2 for 23 us dollars was very good however this is not so much a typical American Breakfast set up ....more latin American choices with the exception of cereal, omelet bar and pancakes and pretty delectable selections of pastries and dessert.
Thank you.