Hotel Arlon3.0 out of 5.0
Recent guest reviews
My stay at Hotel Arlon was the worst experience that I had with hotels in my life. It is a truck stop located on the highway but this is not the bad part. Neither the noise, which can be very bothering when you are trying to fall asleep, can be cataloged as bad comparing with the service offered by the staff and the quality of the room and the cleanliness. I have checked in and went to my room. I was planning to stay for 6 nights so i had some luggage, also I was on a business trip and i had some shirts and some pants that needed to be stored on coat hangers in order to prevent them to get more wrinkled. I started to unpack and stored a pair of pants in the closet. I noticed immediately that there was a lot of dust in the closet that made my pants dirty. After a further inspection I saw that the closet and the room were full of dust, you can see some pictures in this review. As far as I can imagine the room hasn't been cleaned in a very very long time. It would take a lot of time for the dust to gather like that. I the dust was literally flying through the air. I started to better inspect the room and i found garbage under the bed, including a cigarette butt. Also the room needed some serious maintenance. I went immediately to the front desk to inform the receptionist about the problems that i found in the room and I got a response like : "So? What do you want now? A new room?" and i replied with "Yes please." The response that I got at this request was the most bothering out of the location, the noise and all the dirt and the dust in the room : "All the rooms are probably like this, just wait until tomorrow and we will get the room cleaned.". I quit the fight at that point because I got no understanding from the receptionist, I went and had the dinner in the self-service restaurant of the hotel. The food there looked below decent but it was eatable. I went to bed and had a restless sleep until the next morning. When I left to work i found a well dressed man at the reception, I asked him if he was the manager, he told me that he was the front desk manager and i told him about the problem I have with the room and the receptionist. He apologized but he didn't seem bothered at all by this and he promised that I will have the room cleaned by the time I came back. This was true and when I came back I found a clean room but I checked out and went to find another hotel. I would not recommend this hotel to my worst enemy, even as a prank. I strongly advise you to find another hotel, even sleeping in the car would be better. Attached to this review you can find pictures of the room and the mess I found in it.
Needed to be in Luxemburg for business and unexpectedly had to stay over for the night . Only affordable hotel left was Hotel Arlon next to and over the highway . Contrary to what I expected ( as you see the outside is not attractive at all ..) the room was large , large desk with WiFi and connetions to work on , large and clean bathroom with even Dove showergel instead of the standard lemon detergent . Not heard any sound at night and great breakfast buffet with fresh breads , granola , fruit , omelet .... Only minus : I guess that years ago there were " smoking rooms " in the hotel and unfortunately I had 1 of these ...it was still hanging in the room . But overall : much better then expected and clean , quiet , very good breakfast .
This is not much more than a truck stop, literally right ON the freeway so Noise is atrocious & NO Air conditioning meant either sleeping with the windows closed & sweating or leaving the window open to the sound of cars ALL night Long! Do NOT book here, only upside was the restaurant wait staff were nice & breakfast is Included. Room did NOT look like the picture and it was DIRTY
For what you pay its good enough. Including breakfast in the AC Restaurant downstairs eat all you can. Highway hotel into direction Belgium but easy to reach from the other direction. We where satisfied an no noises heard during the night. Good positioned to go to the Cactus mall or Luxemburg city.
AC does not work. This summer being hot the building does not cool at night. Opening windows not an option as the motorway is very noisy. Breakfast (included) is good cold selection but eggs and bacon is hit and miss (we have stayed several times) they tried to serve me stone cold as the servery was kaput. It seemed that the duty cook had no experience and was surprised that i turned down cold egg/ bacon
Stayed a few times previously. On latest stay, major bedbug infestation (I've never had this before, anywhere). Bites still present several days later. Clearly, some rooms are infected, others aren't. (By 'major', I really mean major, hundreds of bites, days of problems, risk I've carried these on.)
We stayed here twice on both legs of a long weekend trip to Germany. On our first stay, the air-conditioning in the room made a great deal of noise, but provided no cool air on a very hot July night. We complained to reception, who immediately provided a fan, saying there were no other rooms available. We questioned at checkout the lack of air conditioning, and were offered profuse apologies, saying it would get fixed. On our return trip a few nights later, we had a different room, with the same lack of air conditioning. It appears this hotel does not actually have working air conditioning at all, which was the reason we chose it on a weekend which was likely to be hot. Apart from this, the WiFi was almost useless (floor 4). The mobile devices couldn't connect at all, our PC with a booster aerial did connect, but it was very slow (maybe 1Mb/s) On the good side, the rooms were quiet (with the window shut), and breakfast was quite adequate, with eggs and bacon cooked to order.
Used this as a stop over whilst travelling from Italy to England. Very convenient right on the motorway. Free car parking. Very friendly check in staff. The room had a few discrepancies but was clean and acceptable. Bed ok, a little hard for me but that's just preference. The breakfast which was included was very good. Cooked(bacon,egg and grilled tomato was on offer) or continental with plenty of choice . I would have given a better rating for the price of 70 euros but it had no fridge.
On our way back to Calais we needed a one night stop over and this particular hotel is ideal for that one night stop. Rooms large and comfortable. Evening meal good but continental breakfast not so good.
Initially the room looked clean. I stayed at the hotel for 3 nights. By the 4th day I was covered in red spots ... I was eaten by bedbugs. So please check the mattress before you sleep!!! I can not recommend the hotel. Breakfast was also nothing special.
Reviews from Trip Advisor
43% of guests recommend this hotelTotal of 76 reviews