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Recent guest reviews

We selected this hotel because it is right next door to the US Consulate, the rooms were modern and affordable and they are a pet friendly property. We wrote to the hotel in advance to ask what if any special requirements they had for pets and did not receive a reply. Upon arrival, we learned that the hotel needs a copy of our dog's vaccinations. This wouldn't have been a problem, had we received a reply from the email we sent well in advance - it is hard to come by at 8pm at night, when the papers are 4 hours away. Eduardo was working and saved the day - he allowed us to have our vet forward the documents in the morning and held on to a cash deposit to keep us honest. He was very helpful, providing dining recommendations that were fantastic. The room was clean, comfortable and very well designed, we had a perfect visit and look forward to our next trip to Merida. Thanks Eduardo!

To a platinum member Hotel offered room with just one bed, no table, chair, anything. Cheap. On a flexible stay informed I would cancel and got changed to a Ibis standard room, but on the cheap side, cracked basin and stained mirror. Everything looks cheap and/or old. No amenities in bathroom. No safe box in room. Overnight bed smelled bad, removed pillows, rotated blanket... ended up sleeping with clothes on, a/c at full and window open. Bad smell was there. At checkout I was charged 10% more on a Accor booking. Hotel swears they were not overcharging. Upon booking evidence it took 30 minutes to give money back. Breakfast is expensive for their offering. Better and cheaper options outside. Steer away as there are so many more better and inexpensive hotels in Merida.

This place was reasonably priced and location was great. Rooms are a little small but for the price & location it’s worth it. We basically just slept and we’re off exploring. We ran the 10K rock’n’roll marathon and it started down the block.

I have stayed in Ibis hotels many times in many countries. What I usually like about this hotel is that when we you go you have same level of service and experience. But not in Merida, Mexico. The main complaint I had is that our room was missing many items, like remote control, towels, glasses and a ... table. We called reception and they said, no you have a table . Please check. We said, please come and see ... the cleaning lady came with a remote control and said or this room for your price doesn’t include a table (60$ paid). Then reception comes and say they are sorry, but they ran out of table and they don’t have tables... and No, we can not change the room this not hotel policy. I don’t recommend you stay in this hotel , I am sure you can find other option rather in the city with better attitude towards customers .

The hotel is near the Hyatt Regency which many buses come within a block of the Hyatt. The lobby is basic as are the rooms. There is one small bottle of water provided. That is not good in Mexico since you cannot drink the water without going to a pharmacy. The room is immaculate but very basic. No way to make coffee or tea. The staff is very courteous, but communicating can be an issue. I thought at times I was back in the USA!

Decent hotel in Merida. Rooms are ok, good size and comfortable. The Location could be better, it is a little bit far from the city center. Staff was nice. Good value for money. Recommended for a short stay.

The Ibis brand is a low to medium cost hotel that caters mainly to business clients. it is very well kept, neat, very clean and the service is very good. Very good value for money and well located as it is one block away fromt he ADO bus station to Cancun or Playa del Carmen.

This hotel has a good location. It is next to fiesta americana (ADO), a Walmart, and restaurants, but a bit far fom the center, you have to use local bus, taxi, uber or walk for 30-45 mins. The breakfast have many choices and taste good! You can easily stay ther for few days and eat different food every morning!

I decided to stay this time in this hotel because is very well located. The room was confortable, clean and in general all the staff was very friendly. The breakfast is very simple and there is no much variety. The WiFi was good even at the 6th floor. The only thing that I don’t liked was there was not a safe box in the room.

Main room: There is a small closet with hangers, and cubbies instead of a dresser. There is a built-in table on each side of the bed to place alarm clocks, etc. There is an outlet about 4' away from one of these; that's the only place in the living room to plug in/charge devices. It has three prongs so will fit American-style plugs without a converter/adapter. There is another (same style) outlet in the bathroom with sufficient counter space for charging devices. No coffee maker. There's a tv and remote, but the only channel in English is CNN. Noise levels were low. I was nearest to the elevator but couldn't hear it, didn't have a problem with noisy neighbors, and I couldn't hear street noise, although I was on the 6th floor. My door stuck sometimes: I'd insert the key, the light would turn green, but the door wouldn't open. After a few tries it would work. Wi-fi: The wi-fi signal was really strong in my room, which was on the 6th floor near the elevators. I was even able to video chat. Air conditioning: I loved it. It was quiet, effective, and up high with a control on the wall, so it was easy to set but you didn't get a direct blast of cold air. That unit also offers heat, if that's ever needed. Bed: It had a full-sized bed, very comfortable with good bedding and good pillows. There are two pillows and a spare pillow and sheet in the closet. The bed's a tiny bit firmer than American hotel beds tend to be but much softer than Mexican hotel beds tend to be. It's one of the main reasons I chose the Ibis and it did not disappoint, I slept very well. Bathroom: Towels: There are two bath-sized towels, one towel-style small mat and that's it, no hand towels or washrags. There is no hand soap/shampoo/conditioner/lotion, but rather a liquid soap dispenser by the sink and a gel dispenser in the shower. I washed my hair with it and that was actually fine (although I'm not that picky...but the nearby Walmart sells shampoo/conditioner) although the shower is low flow with small drops spread far apart; since there's no concentrated stream, rinsing my hair took forever. It was like trying to rinse out shampoo in a light rain. I wished I'd packed a large funnel so I could get a stream of water. Restaurant: Breakfast was decent, not terrific. It had ingreds for chilaquilles: eggs, tortilla chips, salsa, sausage, meatballs, beans. Steamed bland veggies, toast, and cereal/milk were also available. There was also fresh fruit (papaya, pineapple, bananas) and two types of homemade yogurt, along with granola and coconut chips to add. There were juice options and a cappucino/espresso/Americano/latte/mocha machine (standard type if you've seen these before). Sugar/creamer was available at the tables. While the eggs were real, not powdered, the eggs and meat weren't very good but the yogurt, fruit and coffee were. Breakfast was a little cheaper to pay in advance; 100 pesos in advance versus 120 pesos if paying at the hotel. Overall I think it was worth it mostly because of the convenience of leaving the hotel not hungry, plus it saves some Starbucks money. I found that when I went earlier there were more food options and they were fresher. I had dinner at the hotel, a hamburger and lemon pie. The lemon pie was good but the hamburger tasted like it was from a convenience store, I couldn't finish it. No way I could go there again for dinner. But if you do, you can also get them to pack your food to go so you can eat it in your room if you prefer, although there's no room service so you do have to go get it. Rest of the hotel: There's not really a lobby, the checkin counter is right by the front door and the restaurant (which has indoor and outdoor seating) is off to the right, that's where the breakfast buffet is. The main areas are clean, everyone was very nice, and several people spoke English so checkin was easy and so was ordering at the restaurant, plus the menu had English. Overall I enjoyed it because it's clean (and no bugs!) and had the key amenities I wanted: comfortable bed (hard to find in Mexico), solid free wifi, and good a/c, but it's definitely sparse on amenities so hopefully this list helps people determine whether it's what they're looking for.

Calle 58 A 495 Mérida YUC

Hotel highlights

  • Walking distance to Paseo de Montejo and U.S. Consulate Merida
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Centro, ibis Merida is within a 5-minute walk of U.S. Consulate Merida and within 15 minutes of other popular attractions like Yucatan International Convention Center. This 3-star hotel has 120 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.


This hotel is home to a brasserie and a bar/lounge. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


All of ibis Merida's 120 rooms are air-conditioned and have an array of amenities, including safes, phones, and ironing boards. Guests can expect wired Internet, free WiFi, and plasma TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Desks are also included.

Property features

At ibis Merida, guests have access to free WiFi in public areas, a business center, and a terrace. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. This smoke-free hotel also has a garden.

Room options

Standard Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 642 reviews

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