HarbourView Apartment Hotel4.0 out of 5.0
Recent guest reviews
cramped room with a terrible smell of damp ,We complained but were told they were booked out as it was xmas .they only sent someone with a deodourising spray but it did very little to stop the stink .Thec room was boring not even a clock radio phone didnt work as they said they were upgrading and wi fi was intermittent as well .We only came back to sleep as it was not a pleasant place .it was advertised with a balcony but it was tiny and not a chair to sit on .Old saggy lounge in a cramped area to watch t v .Would not go again as there are far better placed at better value .
Don't judge a book by its cover... or the slightly dated rooms! Our large group stay, in one of the 3 bedroom apartments was comfortable and enjoyed by all. Linen was fresh, bathrooms/kitchen were all lovely and clean. Views were lovely. No noise. Close to shops and restaurants
Stayed here for 2 nights in their “stayover special hotel room.” As soon as you walk into the hotel it smells like you’re in a University kitchen where everyone is heating oo their food and it’s the same for every floor. The room itself was average and what you would expect from a budget hotel and the cleanliness was good. Has wifi that doesn’t work, a massive boiler in the wardrobe of the room causing the room to feel very stuffy. It’s as if every feature and aspect of this hotel is like an afterthought, that’s the best way to describe it. The staff were rude and seemed clueless when asked simple questions about wifi etc seems as if they were all new. I don’t normally write reviews for hotels and my partner and I are very easy to please but it seems like the staff here have not been trained in the basics of customer service and we will definitely not be back as we have paid the same price for hotels that exceed this place by miles.
I stayed in this hotel for a week last month. It is a fairly good place for the price. The location is awesome. The rooms are decent but nothing very brilliant. However my stay was comfortable. The only point that I would like them to improve on would be the wifi. For a business Traveller I need a WiFi and the signal was very week. It was really slow and the pages refused to open. This place is a nice stay for people working in the docklands or southern Cross area. But I would not suggest this place for tourists as I have seen better places which are closer to tourist spots.
Clean, comfortable, good bed, prompt check in, reasonable rates and close to station. Spacious rooms also. Good value. Nothing flash but nothing bad. Better than most other options in this price range.
A very comfortable place to stay and I love the cooking facility, the apartment is walking distance to Southern Cross Station and supermarket. Trams just outside the building and restaurant just downstairs.
Booked online for a very reasonable price, centrally located within an easy walk to CBD and tram right outside the door, Southern Cross Station and shops close by. Few minor maintenance issues but addressed with a smile, very friendly and helpful staff. Would definitely return........
Right next to the train station and trams. Large rooms offering cooking facilitates. i stayed one night, and i'm glad, it's a very grim looking place and the staff are less than enthusiastic. Bed was ok, seamed clean enough. Good for a cheap place to crash for the night. Do not expect anything more.
Accommodation was clean, and well located within the CBD, easy transport links to the greater Melbourne area, hotel offers secure car parking at an additional cost and the hotel is accessed by secure swipe card system, accommodation is basic but liveable, comes with a balcony, the apartment doesn't have a safe, which would have been beneficial for leaving travel documents and giving peace of mind
This place, in conjunction with Wotif gives hotel booking agents a very bad name. Would recommend neither the Hotel, nor Wotif (Expedia) I made a booking for this Hotel on July 21 for a stay for one night on what I thought was July 25. I presented myself to check in at reception on July 25 to be told there was no booking. The receptionist did a search in their system and found I had somehow accidentally made the booking for one month later (August 22nd). I asked to change the future booking to that day (July 25), she informed me she couldn't although I think it was more of a case of wouldn't. As I needed accommodation for that evening, I decided to stay there that night and made another booking for another upfront fee, but direct to the hotel. Unfortunately I didn't have my computer with me and all the information relating to the mistaken booking date. I said to the obliging receptionist as she processed a second payment I would contact Wotif the following day and cancel the mistakenly booked date. I contacted Wotif the following day and requested the refund whereby I was told this was a non-refundable booking and it would be up to the hotel. I subsequently contacted the hotel and spoke with someone... who after much ado, finally told me the Manager's name (Mae). I was told she wasn't in and she "might call me back". I rang back a couple more times and finally managed to get hold of the Manager. She told me they didn't have the original Wotif funds I had made, and it was up to them as to whether it would be refunded. I contacted Wotif again and they declared it was "the hotel's responsibility" and she (Mae) had "declined the refund". I have been going back and forth with this issue with each denying the responsibility of a refund. I have now gained a copy of the hotels response to Wotif denying the refund, yet I have still been going back and forth trying to get my money back. After reading the Australian Consumer Law booklet 'Travel and Accommodation - An Industry Guide to the Australian Consumer Law' I feel this issue is exactly the same as a 'No Refunds' sign in a shop? SURELY the advance notice of a month to both Wotif and directly to the Hotel is more than enough notice to be able to re-let the room without any financial loss to either entity? I could understand if this error was realised with a few days or even a weeks notice, but a month?? At this point the issue has now been taken to Consumer Affairs Victoria and I trust will be resolved amicably and to my satisfaction with returning the monies paid for a room not used, and advertising a blatant 'NO REFUNDS' sign. As far as I'm concerned, once bitten twice shy and I shan't be using either of their services again and I suggest other punters think twice too. Just saying! Apart from this experience, the room was probably one of the worst hotel rooms I have ever stayed in... Dirty, Old, Dark and Dank, with many non-functioning facilities. This is not to mention how noisy it was!
- Walking distance to Etihad Stadium
- Free in-room WiFi
- Fitness center
- Concierge services
Located in Melbourne Central Business District within a short walk of Etihad Stadium, HarbourView Apartment Hotel is within a mile (2 km) of other popular sights such as Melbourne Aquarium. This 70-room, 4-star hotel welcomes guests with in-room amenities like refrigerators, microwaves, and electric kettles. Located centrally in Melbourne, it's also close to Melbourne Cricket Ground and Melbourne Central.
HarbourView Apartment Hotel's 70 rooms are individually furnished and provide microwaves, refrigerators, and electric kettles. Guests can expect free WiFi and flat-screen TVs. Bathrooms have hair dryers and free toiletries. Phones and desks are other standard amenities. Limited housekeeping is available.
HarbourView Apartment Hotel features a fitness center and laundry facilities. Self parking is offered for AUD 20.00 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage.
Reviews from Trip Advisor
50% of guests recommend this hotelTotal of 336 reviews