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Crown Promenade Melbourne

3.5 star property

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Photo gallery for Crown Promenade Melbourne

Lobby
Exterior
Pool
In-room safe, WiFi, alarm clocks
Pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, SEA LIFE Melbourne
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

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Total with taxes and fees
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About the neighborhood

Melbourne

Located in Southbank, Crown Promenade Melbourne is within a 10-minute walk of popular sights such as Crown Casino and SEA LIFE Melbourne. This 465-room, 3.5-star hotel has a full-service spa, a casino, and a bar/lounge.

What's nearby

  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Southbank Promenade - 5 min walk - 0.3 miles
  • Melbourne Skydeck - 7 min walk - 0.4 miles
  • SEA LIFE Melbourne - 7 min walk - 0.4 miles

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Kingpin Bowling - ‬5 min walk
  • ‪Velvet Bar - ‬1 min walk
  • ‪Baci - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪O3 - ‬2 min walk

About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
For entertainment, guests can enjoy TVs. Coffee makers and safes are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 11 AM

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Crown Promenade Melbourne caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What can I see near Crown Promenade Melbourne?

This hotel is situated in Southbank within a 10-minute walk of Crown Casino and SEA LIFE Melbourne. You'll also find Collins Street and Bourke Street Mall less than a mile away.

Will I be able to park at Crown Promenade Melbourne?

No, this hotel doesn't offer parking.

Is there a spa at Crown Promenade Melbourne?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Crown Promenade Melbourne have a casino on the premises?

Yes, Crown Promenade Melbourne has a casino.

Will I find an indoor pool at Crown Promenade Melbourne?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

Is Crown Promenade Melbourne good for couples?

There are many amenities for couples at this hotel, including a full-service spa and a bar/lounge plus some guestrooms feature in-room massages.

Does Crown Promenade Melbourne have a hot tub?

No, but this hotel does have a sauna.

Does Crown Promenade Melbourne have a restaurant that serves breakfast?

No, Crown Promenade Melbourne doesn't have a restaurant that serves breakfast.

Does Crown Promenade Melbourne have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Crown Promenade Melbourne?

The closest major airport to Crown Promenade Melbourne is Melbourne, VIC (MEB-Essendon), which is 12.7 mi away (20 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 17 mi away (24-minute drive).

Can I book a room with a balcony at Crown Promenade Melbourne?

No, you won't find guestrooms with balconies at Crown Promenade Melbourne.

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 711 out of 1000 reviews
Rating 8 - Good. 221 out of 1000 reviews
Rating 6 - Okay. 41 out of 1000 reviews
Rating 4 - Poor. 16 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

matt

Service
Stayed 1 night in Dec 2025

6/10 Okay

Jodi

Stayed 1 night in Dec 2025

10/10 Excellent

Jen

Stayed 3 nights in Nov 2025

8/10 Good

Russell

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2025

4/10 Poor

Nick

Business traveler, Traveled with partner
Disliked: Amenities
No room service breakfast, no in room dining until 5pm. Old fashioned TV, unable stream, limited channels and $20 for out of date movies.. Rooms are clean but very dated. $12 for an Asahi beer from the mini-bar! Instant coffee, honestly I've stayed in better motels.
Stayed 1 night in Dec 2025

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, amenities
Awesome accommodation - great value for money
Stayed 1 night in Oct 2025

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing and the member of staff on reception was the same member of staff who checked me in and out and was very helpful and friendly.
Stayed 1 night in Oct 2025

8/10 Good

Pauline, Narre Warren North

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and wonderful resort in Southbank
Stayed 3 nights in Oct 2025

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Location and ease of access to everything
Stayed 7 nights in Oct 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Stayed 1 night in Oct 2025

8/10 Good

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to every thing I needed clean room staff are always friendly
Stayed 1 night in Oct 2025

4/10 Poor

Manda

Traveled with partner
Disliked: Cleanliness
Room had dirty towels left from Previous people. Staff said would txt when room ready. Knew we were waiting in the lobby, never got text , checked for the third time at 3pm, room ready, concierge said yeah talk to front desk about it. So they can say sorry? Lol not wasting any more time in the lobby
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda, Frankston

Stayed 1 night in Oct 2025

10/10 Excellent

Amit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything well except the mattress was old and sunk on one side.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathleen

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Enna

Disliked: Cleanliness
.
Stayed 1 night in Oct 2025

10/10 Excellent

Vikramjit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!!
Stayed 1 night in Oct 2025

10/10 Excellent

Robert James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location to Southbank, highly recommended
Stayed 2 nights in Aug 2025

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Strange to have no cleaning or fresh towels on a 2 night stay - expected better
Stayed 2 nights in Oct 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the service and the quality 🙌
Stayed 2 nights in Oct 2025

10/10 Excellent

Shandelle

Stayed 1 night in Oct 2025

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed as we were going to the Carlton Best and Fairest didn’t get to use any of the facilities as we checked out early due to work commitments.
Stayed 1 night in Oct 2025

10/10 Excellent

Gillian

Stayed 2 nights in Sep 2025

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