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Recent guest reviews

Hotel is nice but security could use some better training and supervising

Location cleanliness and size of rooms was great. The breakfast was not very impressive. If I would book again would leave out breakfast.

Great manager, beautiful room with the view of the Haram

Some of the reciponist neeed more experience otherwise everything else is okay good

washroom was really bad, for the amount they charged me for the stay... it was way below the standard..!!

Excellent experience in Madina! The location the and the food was just something else!

i requested twice xtra towels and every time the staff says ok, we will bring them to your room and they never show up.

Really enjoyed the service and stay. First stay in this hotel in Madinah and will definitely consider again!

Amr Bin Al Gmoh Street Medina

Hotel highlights

  • Walking distance to Al Haram and Prophet's Mosque
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Al Haram is within a 5-minute walk of Pullman Zamzam Madina while other popular sites like Prophet's Mosque are within a 15-minute stroll. This 5-star hotel has 835 guestrooms and offers conveniences like 4 restaurants, free in-room WiFi, and a 24-hour business center.


Dining

Relish the international cuisine at The Horizon, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

All 835 air-conditioned rooms feature electric kettles, free bottled water, and free tea bags/instant coffee. Guests can expect free WiFi and LED TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Laptop-compatible safes, phones, and desks are also available.


Property features

Built in 2015, the brand new Pullman Zamzam Madina offers free WiFi in public areas, a 24-hour business center, and coffee in a common area. If you drive, self parking is SAR 120 per day, or you can take advantage of the airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include express check-in, free newspapers, and laundry facilities.

Room options

Superior Room, 2 Twin Beds, City View

2 Twin Beds | Sleeps 2

Haram view, Deluxe Room, 1 King Bed, View

1 King Bed | Sleeps 3

Haram view, Deluxe Room, 2 Twin Beds, View

2 Twin Beds | Sleeps 3

Junior Suite, 1 King Bed, City View

1 King Bed | Sleeps 6

Guest reviews for Pullman Zamzam Madina

Everyone (9) Couples (1) Family (1)
1
Everyone

By on Jan 14, 2021

Review comment responded on Jan 27, 2021

Dear Sir, Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

1
Everyone

By on Jan 11, 2021

Review comment responded on Jan 27, 2021

Dear Sir, Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4
Everyone

Hotel is nice but security could use some better training and supervising

By on Nov 22, 2020

Review comment responded on Dec 5, 2020

We thank you for your confidence in the choice of our hotel, and we would like to inform you that we will make sure that Your complaint about Security will be forwarded to the management and addressed right away . We look forward to your next visit to Madina

4
Family with small children

Location cleanliness and size of rooms was great. The breakfast was not very impressive. If I would book again would leave out breakfast.

By on Nov 30, 2019

Review comment responded on Nov 30, 2019

Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity to Al-Masjid an-Nabawi. We chose this site specifically to provide our guests with the best view to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again soon.

5
Partner Couples

Great manager, beautiful room with the view of the Haram

By on Nov 12, 2019

Review comment responded on Nov 14, 2019

Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity to Al-Masjid an-Nabawi. We chose this site specifically to provide our guests with the best view to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again soon.

4
Family

Some of the reciponist neeed more experience otherwise everything else is okay good

By on Jun 27, 2019

Review comment responded on Jul 3, 2019

Dear Valuable Guest, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests. Please rest assured that your comment about the receptionist will be taken into our consideration. We look forward to welcome you again soon.

5
Everyone

By on Feb 1, 2019

Review comment responded on Apr 1, 2019

Dear Valuable Guest, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests.

2
Everyone

washroom was really bad, for the amount they charged me for the stay... it was way below the standard..!!

By on Dec 8, 2018

Review comment responded on Dec 11, 2018

Dear Valuable Guest, We are very sorry that your experience did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future.

4
Everyone

Excellent experience in Madina! The location the and the food was just something else!

By on Dec 5, 2018

Review comment responded on Dec 9, 2018

Dear Valuable Guest, Thank you very much for the positive comment. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.

4
Everyone

By on Sep 29, 2018

Review comment responded on Oct 6, 2018

Dear Valuable Guest, Thank you very much for the positive rating. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.

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