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Mercure Hotel Schwerin Altstadt

3.0 out of 5.0

Recent guest reviews

Nice hotel very central in the town and with easy parking behind the hotel. Room was clean and with no noise from the close town-center. Friendly staff, but not much english speaking ... Good working internet,,

We stayed here for two nights and were disappointed - this was not as good as the standard that we've come to expect from Mercure! Overall, the hotel is situated well, only about a 5 min walk away from the castle. However, the inside of the hotel is in dire need of refurbishment. After we arrived, a quick (1-2 min) shower had the entire bathroom flooded as the shower drain didn't work. We were offered to change to a smaller room as they did not have staff to fix the room immediately. The shower in the new room did work, but the wardrobe had a weird hanger that could only hold two shirts at a time. We complained about it at the front desk but were told that this was as intended - the room was not large enough to fit a normal wardrobe. Furthermore, there was no "Do not disturb" sign in the room. This wouldn't have been that big a deal if there had been a way to keep the housekeeping locked out. As there wasn't, the staff almost walked in on us as we were getting changed to go out. Other problems: the rooms are quite worn and badly need renovation. It's impossible to read in bed without hitting your head on the bedside lamps. The staircase lights between the 1st and 2nd floor only come on when you reach the second floor. The hotel staff was mostly friendly, but did try to overcharge us on departure. We were told that we hadn't paid for the room in advance and had therefore lost the early bird deal. Only when I produced the email chain on my phone did they grudgingly relent, saying that they would charge us the early bird rate "as an exception".

Location: In the middle of the City, just a short walk to all the sights, parking 5 min walk away. Beware if you drive to the Hotel to unload, the roads are not very wide and you have to turn. Rooms. Clean , with all neded Equipment not on the large side. Staff: Friendly and helpful. A good place to stay for a short trip, plus is the lare terasse in the balcony.

First, the location is great, with walking distance to most sights and restaurants. The hotel itself boast small, basic rooms, which are not particularly clean. Parking is available a short walk from the hotel, at around 5 euros. Staff were reasonably friendly, but with varying levels of English comprehension. There are better choices in Schwerin, but for location it's hard to beat this one.

The hotel was very clean and spacious. The staff were friendly. The views from the roof are worth a trip up there. We were very comfortable here for one night and there were a lot more amenities here that we did not find in other hotels in this area.

I enjoy my stay at the hotel. The rooms were as expected. The atmosphere was nice. But i was disappointed with the breakfast setup was not inviting please try to improve on the appearance didnt look inviting my child didnt want anything

A short taxi ride from the train station through the delightful town soon brought me to the hotel. It was just around the corner from the famous Castle - excellent. The 2 young German ladies that checked me in spoke excellent English. I notice that several Tripadvisors have stated that the rooms were quite warm at this time of the year. I recall that I must agree with them. Having stayed at Mercure Hotels world wide I was really surprised to find that this one had no English TV! After tramping around all day I really love to relax and catch up on what the rest of the world was doing while I was having a great time. In this case there was the huge explosion in China - and I would have loved to find out "what the hell is going on!!". Had I realized this when I booked I most certainly would not have stayed here! If you are a Tourist Hotel - next to a world wide tourist attraction I believe these days, you actually have to cater for tourist's needs.

Our visit started well because we received a free upgrade (note that I have an Accor Favourite Guest Card (paying)). However when we got into the room (105) we smelled cigaret smoke. The backside of the room is located at what one first thinks is a balcony (there are 3 chairs and 1 small table for 2 rooms), but is actually a general fire escape, there is a stairs in front of the windowdoor. The explanation for the smokesmell came the next morning. The room (and neighbouring room) is just next to the breakfast room. Not only is the door to the fire escape open, but people come and stand or sit a few centimeters from your (open) window. Not only do they talk loudly but they smoke. To cut a long story short, when I complained about this the personnel made it clear that they support the smokers and not the non-smokers. We just left. With this attitude this hotel should not be part of Accor.

When arriving we were met by a very confused woman at reception that at first did nok make a very good first impression. Later she turned out to be very nice. But the staff in general seemed very stressed and it seemed as if the hotel where short of staff. You got this feeling through out the hotel. F.ex when finding dustballs under the bed. And when the bread got more and more stale during our 4-days stay. And the staff in the breakfastroom were almost nonexcistent. As if they had other chores to tend to. This meant that even though there were still 1 hour left of breakfasttime, the trays weren´t filled. The room was nothing to write positively home about. The bathroom was outdated and it was difficult to find space for our toothbrush and toiletries. Theres was coffee/teamaker and coffee and tea. Minibar but no aircondition. However it was nice that you where able to open the window completely. Thought the hotel was situated quietly right next to the pedestrianstreet there was a huge noise from cars to and from the hotel and the surrounding residency. We had booked a room with a double bed, but got a room with to beds on wheels pushed together. This we found out when the bed rolled away from the wall when one was sitting in the bed with the back towards the headboard when watching tv. The two chairs in the room were the kind of chairs teenagers have in their room. And the table in the photoes where missing, so you only had a desk. The problem with the bed was solved when climbing under the bed and turning the wheels the opposite way. This however meant that the bead rolled, when turning during sleep and you almost feel on the floor. When leaving the hotel we paid for our dog beside the roomcharge. The roomcharge itself was more expensive than stated in our booking forms and it was impossible to find out why. Not until later we found out that the hotel charged us an extra 5 %, which equals the hotel-tax hotel in some german cities are charged. In this case they made us pay the extra tax though our booking form told us no extra charges was made. Though the hotel was situated conveniently for our stay in Schwerin the cons don´t make us recommend this hotel.

Booked Mercure Schwerin Altstadt rather than Accor hotel on outskirts. Parked the car in nearby secure car park (5 Euros per day). Location of hotel meant that we could walk everywhere. Hotel and room very clean - quiet location and friendly staff.Town located in 'Lake District' of northern Germany - very picturesque. Did the bus tour (10.50 Euros - good but only in German). Found an excellent café within 50 metres of Mercure for breakfast - didn't book hotel breakfast. Brilliant Italian restaurant just over the road from the Mercure - pasta and pizzas very good value - only bottled beer available.

Klosterstraße 28 Schwerin MV

Hotel highlights

  • Walking distance to Schwerin Cathedral and Schwerin Castle
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Rooftop terrace

Schwerin Cathedral is within a 5-minute walk of Mercure Hotel Schwerin Altstadt while other popular sites like Schwerin Castle are within a 15-minute stroll. This 3-star hotel has 40 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and a rooftop terrace. Centrally located in Schwerin, the hotel is also a short walk from Schlosspark-Center and Mecklenburgisches Staatstheater.


Dining

For your convenience, a buffet breakfast is available for a fee. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All of Mercure Hotel Schwerin Altstadt's 40 air-conditioned rooms provide minibars, coffee makers, and phones. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Other amenities include hair dryers, ironing boards, and desks.


Property features

Guests of Mercure Hotel Schwerin Altstadt enjoy a rooftop terrace, free WiFi in public areas, and a meeting room. Front-desk staff can assist with tours/tickets and securing valuables. Additional amenities include free newspapers and laundry facilities.

Room options

Standard Room, 1 Twin Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 168 reviews