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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property

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Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
Garden
2 restaurants, breakfast, lunch served; local and international cuisine
Traditional Room, 3 Twin Beds | Pillowtop beds, minibar, in-room safe, individually decorated
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪5 min walk‬
  • Place, Kaaba
    ‪10 min walk‬
  • Place, The Clock Towers
    ‪11 min walk‬

Room options

One Bedroom Apartment

  • Sleeps 2

Traditional Triple Room

  • Sleeps 3

View all photos for Two Bedroom Apartment

Pillowtop beds, minibar, in-room safe, individually decorated

Two Bedroom Apartment

  • Sleeps 4

View all photos for Traditional Room, 2 Twin Beds

Snack bar

Traditional Room, 2 Twin Beds

8.8 out of 10
Excellent
(25 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 3 Twin Beds

Snack bar

Traditional Room, 3 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 1 Double Bed (Executive Level)

Snack bar

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 Bedroom

Snack bar

Junior Room, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom

Snack bar

Deluxe Room, 1 Bedroom

  • City view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 2 Twin Beds, Tower

Snack bar

Suite, 2 Twin Beds, Tower

  • City view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed, Tower

Snack bar

Suite, 1 Double Bed, Tower

  • City view
  • 1238 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Tower

Snack bar

Suite, 1 Double Bed, Tower

  • City view
  • 1884 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Room, 1 Bedroom

Snack bar

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 2 Twin Beds, Tower

Snack bar

Suite, 2 Twin Beds, Tower

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Bedroom

Snack bar

Superior Double Room, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 2 Twin Beds

Pillowtop beds, minibar, in-room safe, individually decorated

Traditional Room, 2 Twin Beds

  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Snack bar

Superior Room, 2 Twin Beds

  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Traditional Queen Room with City View

  • Sleeps 2

Junior Suite, Concierge Lounge Access, 1 King, City View

  • Sleeps 2

Traditional Room,Guest Room,1 King

  • Sleeps 2

Traditional King Room,Guest Room,1 King,City View

  • Sleeps 2

Junior Suite, 1 Bedroom Junior Suite, 2 Twins

  • Sleeps 2

Suite, 1 Double Bed, Smoking, City View (Tower)

  • Sleeps 4

Suite, 1 Double Bed, Smoking, Tower

  • Sleeps 6

Suite, 2 Twin Beds, Smoking, Tower

  • Sleeps 2

Executive Suite

  • Sleeps 3

Deluxe Suite

  • Sleeps 3

One Bedroom Tower Suite, 1 Bedroom Suite, 2 Twin

  • Sleeps 2

Traditional Guest Room, Guest Room, 2 Twin

  • Sleeps 2

One-Bedroom Apartment with Two Single Beds and City View

  • Sleeps 2

View all photos for Traditional Twin Room

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Traditional Twin Room

  • Sleeps 2

About the neighborhood

Makkah

Sheraton Makkah Jabal Al Kaaba Hotel places you in Makkah City Center, within a leisurely stroll of popular sights such as Great Mosque of Makkah and Kaaba. This 412-room, 4-star hotel has 2 restaurants along with conveniences like free in-room WiFi and a free children's club.

What's nearby

  • Great Mosque of Makkah - 5 min walk - 0.3 miles
  • Kaaba - 10 min walk - 0.5 miles
  • King Fahad Gate - 10 min walk - 0.6 miles
  • Well of Zamzam - 11 min walk - 0.5 miles
  • The Clock Towers - 11 min walk - 0.6 miles

Getting around

  • Makkah Station - 10 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • ‪Namq Cafe | نمق كافيه - ‬17 min walk
  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪ALBAIK | البيك - ‬9 min walk
  • ‪لحظة كيف - ‬17 min walk
  • ‪Executive Lounge - ‬15 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Sheraton Makkah Jabal Al Kaaba Hotel features free WiFi in public areas, meeting rooms, and conference space. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include a business center, a free kid's club, and a computer station.
40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with pillow menus ensure a restful night. Refrigerators, minibars, and coffee makers are also standard. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.

Similar properties

Exterior
Doubletree by Hilton Jabal Omar Makkah
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 1,006 reviews
$159 nightly
The price is $192
Mar 21 - Mar 22
Total with taxes and fees
Doubletree by Hilton Jabal Omar Makkah

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86.50 for adults and SAR 43.25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Things to do

  • Free children's club
  • Library
  • Playground

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways (31 inches high)
  • Handrails in stairways (30 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (38 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 29 floors
  • Banquet hall
  • Built in 2015
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for SAR 150.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately SAR 86.5 for adults and SAR 43.25 for children
  • Rollaway bed fee: SAR 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-5 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day.
Property Registration Number 10002512

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Couples must provide proof of marriage to share a room.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Frequently asked questions

Is a free cancellation option available at Sheraton Makkah Jabal Al Kaaba Hotel?

Sheraton Makkah Jabal Al Kaaba Hotel provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Makkah Jabal Al Kaaba Hotel?

As of Mar 4, 2026, prices found for a 1-night stay for 2 adults at Sheraton Makkah Jabal Al Kaaba Hotel on Apr 4, 2026 start from $161, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Sheraton Makkah Jabal Al Kaaba Hotel?

This hotel is situated in Makkah City Center within a short 6-minute walk of Great Mosque of Makkah and also 12 minutes on foot from Kaaba. You'll also find Souk Al-Khalil and Well of Zamzam less than a mile away.

Is parking available on site at Sheraton Makkah Jabal Al Kaaba Hotel?

No, there isn't parking at this hotel.

Is there a spa available at Sheraton Makkah Jabal Al Kaaba Hotel?

Spa services at the hotel include massages.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a casino at the property?

No, Sheraton Makkah Jabal Al Kaaba Hotel doesn't have a casino.

Is there an indoor pool at Sheraton Makkah Jabal Al Kaaba Hotel?

No, there is no indoor pool at this hotel.

Is Sheraton Makkah Jabal Al Kaaba Hotel good for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, around-the-clock room service, and a minibar.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sheraton Makkah Jabal Al Kaaba Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton Makkah Jabal Al Kaaba Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Sheraton Makkah Jabal Al Kaaba Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sheraton Makkah Jabal Al Kaaba Hotel.

Does Sheraton Makkah Jabal Al Kaaba Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies that I can book at Sheraton Makkah Jabal Al Kaaba Hotel?

No, there aren't any guestrooms with balconies at Sheraton Makkah Jabal Al Kaaba Hotel.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a wedding venue on site?

Take advantage of the wedding venue at Sheraton Makkah Jabal Al Kaaba Hotel if you plan to say "I do" during your trip.

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 262 out of 449 reviews
Rating 8 - Good. 103 out of 449 reviews
Rating 6 - Okay. 42 out of 449 reviews
Rating 4 - Poor. 15 out of 449 reviews
Rating 2 - Terrible. 27 out of 449 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Hebatalla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice hotel, close to Kaaba. On hill , hard for some to go up. Thanks to Abdul Halim for always attending promptly to our requests
Stayed 3 nights in Nov 2025

2/10 Terrible

zareen

Liked: Cleanliness
It was mentioned that it is near to the haram but in real there is no bridge to the haram on booking it was mentioned and non convinient location, no cab goes there and no shuttle was provided i book a hotel for $1100 for 4 nights and looks like it was a waste
Stayed 4 nights in Nov 2025

10/10 Excellent

Sakinah

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g
Stayed 5 nights in Nov 2025

10/10 Excellent

Arkan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Stayed 1 night in Nov 2025

10/10 Excellent

Shanah

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great amenities, clean, nice staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Foyez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff and service.
Stayed 2 nights in Nov 2025

10/10 Excellent

Judit

Stayed 2 nights in Nov 2025

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is brilliant. Very helpful and efficient.
Stayed 2 nights in Oct 2025

10/10 Excellent

KHAWAJA

Liked: Cleanliness, amenities, property conditions & facilities
yes clean staff is very supportive thanks only problem web side desined said kabah is only few step due to heavy construction takes to reach kabbah 11-13 mins
Stayed 4 nights in Oct 2025

10/10 Excellent

Iftikhar Ahmad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Ambrah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the fact this was close to the mosque fantastic hotel thank you
Stayed 5 nights in Sep 2025

10/10 Excellent

Mohamed, Burnside Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff, very comfort bed, clean room, walking distance to Haram
Stayed 2 nights in Sep 2025

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, amenities
I liked the cleaning services
Stayed 5 nights in Sep 2025

8/10 Good

Hiyam

Traveled with family
Liked: Staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

2/10 Terrible

Ahmad

Stayed 2 nights in Sep 2025

10/10 Excellent

Syed

Stayed 5 nights in Aug 2025

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean also close to haram delicious breakfast
Stayed 1 night in Aug 2025

8/10 Good

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property but far from haram gates
Stayed 4 nights in Aug 2025

6/10 Okay

M

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is highly misleading in its advertising. While it claims to be only a 5-minute walk to the Haram, in reality it takes nearly 20 minutes and that’s only after navigating broken flyovers and unsafe bridge crossings. The surrounding area is equally inconvenient, with no food outlets or convenience stores nearby; the closest ones are a 15-minute walk away, again via the same unsafe route. The hotel itself is in poor condition: outdated interiors, faulty electrical switches and appliances, and a clear need for major renovation. Service at the front desk is unhelpful and far below standard. Overall, a disappointing stay that urgently requires improvement before it can justify its location or price.
Dirty and muddy bathroom
Stained and soiled sofas
Stayed 8 nights in Aug 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 4 nights in Jul 2025

6/10 Okay

Mahsoun

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad mantenance for the furniture and slow response from the housekeeper
Un orgnized
Bad maintenance
Can not sleep up to 3AM with this setup
Stayed 1 night in Jul 2025

6/10 Okay

raza

Stayed 2 nights in Jul 2025

10/10 Excellent

Oumar

Stayed 2 nights in Jul 2025

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