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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property
Hotel with 2 restaurants, 6-minute walk to Great Mosque of Makkah

Choose dates to view prices

Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
Pillowtop beds, minibar, in-room safe, desk
Reception
2 restaurants, breakfast, lunch served; local and international cuisine
Executive Suite, 1 Bedroom | Living room | 40-inch LED TV with cable channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪5 min walk‬
  • Place, Kaaba
    ‪10 min walk‬
  • Place, King Fahad Gate
    ‪10 min walk‬

Room options

One Bedroom Apartment

  • Sleeps 2

Traditional Triple Room

  • Sleeps 3

View all photos for Two Bedroom Apartment

Pillowtop beds, minibar, in-room safe, desk

Two Bedroom Apartment

  • Sleeps 4

View all photos for Traditional Room, 2 Twin Beds

Pillowtop beds, minibar, in-room safe, desk

Traditional Room, 2 Twin Beds

8.8 out of 10
Excellent
(25 reviews)
  • 248 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 3 Twin Beds

Traditional Room, 3 Twin Beds | Pillowtop beds, minibar, in-room safe, desk

Traditional Room, 3 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 1 Double Bed (Executive Level)

Pillowtop beds, minibar, in-room safe, desk

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom

Pillowtop beds, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom

Pillowtop beds, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

  • 635 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 2 Twin Beds, Tower

Pillowtop beds, minibar, in-room safe, desk

Suite, 2 Twin Beds, Tower

  • 872 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Pillowtop beds, minibar, in-room safe, desk

Suite, 1 Double Bed, Tower

  • 1238 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Tower

2 restaurants, breakfast, lunch served; local and international cuisine

Suite, 1 Double Bed, Tower

  • 1884 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | 40-inch LED TV with cable channels, TV

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 2 Twin Beds, Tower

Pillowtop beds, minibar, in-room safe, desk

Suite, 2 Twin Beds, Tower

  • 861 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom

Pillowtop beds, minibar, in-room safe, desk

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 2 Twin Beds

Pillowtop beds, minibar, in-room safe, desk

Traditional Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Pillowtop beds, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Traditional Queen Room with City View

  • Sleeps 2

Junior Suite, Concierge Lounge Access, 1 King, City View

  • Sleeps 2

Traditional Room,Guest Room,1 King

  • Sleeps 2

Traditional King Room,Guest Room,1 King,City View

  • Sleeps 2

Junior Suite, 1 Bedroom Junior Suite, 2 Twins

  • Sleeps 2

Suite, 1 Double Bed, Smoking, City View (Tower)

  • Sleeps 4

Suite, 1 Double Bed, Smoking, Tower

  • Sleeps 6

Suite, 2 Twin Beds, Smoking, Tower

  • Sleeps 2

Executive Suite

  • Sleeps 3

Deluxe Suite

  • Sleeps 3

Superior Room, 1 Double Bed, Non Smoking (Executive Level)

  • Sleeps 2

Superior Room, 2 Twin Beds, Non Smoking

  • Sleeps 2

Superior One-Bedroom Suite-Non-Smoking

  • Sleeps 2

One-Bedroom Apartment with Two Single Beds and City View

  • Sleeps 2

View all photos for Traditional Twin Room

Bathroom | Designer toiletries, hair dryer, slippers, towels

Traditional Twin Room

  • Sleeps 2

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Swissôtel Al Maqam Makkah

Makkah City Center
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 927 reviews
$245 nightly
The price is $296
Dec 16 - Dec 17
Total with taxes and fees
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About the neighborhood

Makkah

Sheraton Makkah Jabal Al Kaaba Hotel places you in Makkah City Center, within a leisurely stroll of popular sights such as Great Mosque of Makkah and Kaaba. Each of the 412 rooms at this 4-star hotel includes a refrigerator, a minibar, and a coffee maker.

What's nearby

  • Great Mosque of Makkah - 5 min walk - 0.3 miles
  • Kaaba - 10 min walk - 0.5 miles
  • King Fahad Gate - 10 min walk - 0.6 miles
  • Well of Zamzam - 11 min walk - 0.5 miles
  • The Clock Towers - 11 min walk - 0.6 miles

Getting around

  • Makkah Station - 14 min drive
  • King Abdulaziz Intl. Airport (JED) - 67 min drive

Restaurants

  • ‪لحظة كيف - ‬17 min walk
  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪ALBAIK | البيك - ‬9 min walk
  • ‪Executive Lounge - ‬15 min walk
  • ‪مطعم المصطفى - ‬13 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Hotel with 2 restaurants, 6-minute walk to Great Mosque of Makkah
Sheraton Makkah Jabal Al Kaaba Hotel features free WiFi in public areas, conference space, and a business center. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Additional amenities include free newspapers, laundry facilities, and a banquet hall.
Guests can expect WiFi and 40-inch LED TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with pillow menus ensure a restful night. Refrigerators, minibars, and coffee makers are also standard. Housekeeping is available on request.

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  • Air conditioning
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: WiFi (SAR 75 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 95 for adults and SAR 47.50 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately SAR 95 for adults and SAR 47.5 for children
  • Fee for in-room wireless internet: SAR 75 per 24-hour period (rates may vary)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-5 PM
  • Check-out: noon
The front desk is open 24 hours a day.
Property Registration Number 10002512

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Couples must provide proof of marriage to share a room.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Frequently asked questions

Is a free cancellation option available at Sheraton Makkah Jabal Al Kaaba Hotel?

Sheraton Makkah Jabal Al Kaaba Hotel provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Makkah Jabal Al Kaaba Hotel?

As of Dec 2, 2025, prices found for a 1-night stay for 2 adults at Sheraton Makkah Jabal Al Kaaba Hotel on Dec 7, 2025 start from $186.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Sheraton Makkah Jabal Al Kaaba Hotel?

This hotel is situated in Makkah City Center within a short 6-minute walk of Great Mosque of Makkah and also 12 minutes on foot from Kaaba. You'll also find Souk Al-Khalil and King Fahad Gate less than a mile away.

Is there parking available at Sheraton Makkah Jabal Al Kaaba Hotel?

No, there isn't parking available at the hotel.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a casino at the property?

No, Sheraton Makkah Jabal Al Kaaba Hotel doesn't have a casino.

Is there an indoor pool at Sheraton Makkah Jabal Al Kaaba Hotel?

No, there is no indoor pool at this hotel.

Is Sheraton Makkah Jabal Al Kaaba Hotel a good place to stay for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, around-the-clock room service, and a minibar.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sheraton Makkah Jabal Al Kaaba Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton Makkah Jabal Al Kaaba Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Sheraton Makkah Jabal Al Kaaba Hotel allow pets to stay free of charge?

No, pets aren't allowed at Sheraton Makkah Jabal Al Kaaba Hotel though service animals are welcome.

Are there connecting rooms at Sheraton Makkah Jabal Al Kaaba Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Can I book a room with a balcony at Sheraton Makkah Jabal Al Kaaba Hotel?

No, you won't find guestrooms with balconies at Sheraton Makkah Jabal Al Kaaba Hotel.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a wedding venue on site?

Take advantage of the wedding venue at Sheraton Makkah Jabal Al Kaaba Hotel if you plan to say "I do" during your trip.

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 421 reviews
Rating 8 - Good. 98 out of 421 reviews
Rating 6 - Okay. 41 out of 421 reviews
Rating 4 - Poor. 14 out of 421 reviews
Rating 2 - Terrible. 26 out of 421 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean also close to haram delicious breakfast
Stayed 1 night in Aug 2025

8/10 Good

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property but far from haram gates
Stayed 4 nights in Aug 2025

6/10 Okay

M

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is highly misleading in its advertising. While it claims to be only a 5-minute walk to the Haram, in reality it takes nearly 20 minutes and that’s only after navigating broken flyovers and unsafe bridge crossings. The surrounding area is equally inconvenient, with no food outlets or convenience stores nearby; the closest ones are a 15-minute walk away, again via the same unsafe route. The hotel itself is in poor condition: outdated interiors, faulty electrical switches and appliances, and a clear need for major renovation. Service at the front desk is unhelpful and far below standard. Overall, a disappointing stay that urgently requires improvement before it can justify its location or price.
Dirty and muddy bathroom
Stained and soiled sofas
Stayed 8 nights in Aug 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 4 nights in Jul 2025

6/10 Okay

Mahsoun

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad mantenance for the furniture and slow response from the housekeeper
Un orgnized
Bad maintenance
Can not sleep up to 3AM with this setup
Stayed 1 night in Jul 2025

6/10 Okay

raza

Stayed 2 nights in Jul 2025

10/10 Excellent

Oumar

Stayed 2 nights in Jul 2025

8/10 Good

Mona

Liked: Cleanliness, property conditions & facilities
The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mustafa

Stayed 3 nights in Mar 2025

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, five minute walk to Haram great hospitality
Stayed 1 night in Jul 2025

10/10 Excellent

Yaaseen

Stayed 4 nights in Jul 2025

10/10 Excellent

Ihab

Traveled with partner
Liked: Amenities
The staff are excellent. They upgraded us to a huge suite. Best of the best
Stayed 1 night in Jul 2025

10/10 Excellent

Oubaydah Anowar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!
Stayed 1 night in Jun 2025

10/10 Excellent

Mathilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The hotel is only 10 minutes walk from the Haram, and the staff is very friendly and helpful. I got very lucky to get a room update and breakfast for free during my entire stay. The room was stunning, the view too. A huge thank you, Jazakallah Khair. I will definitely come back inshallah.
Stayed 5 nights in Apr 2025

10/10 Excellent

suleiman yau

Stayed 1 night in Mar 2025

10/10 Excellent

Lubna, sydney

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff ,convenient to reach haram
Stayed 1 night in Mar 2025

4/10 Poor

Manal

Traveled with group
Liked: Cleanliness
Taxi and cars can’t access the hotel espacially peak hours. Service takes long time. Hotel is a little old, doesn’t feel like a 5 star hotel.
Stayed 1 night in Mar 2025

8/10 Good

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel itself is very good and the staff are so so cooperative The only drawback was the distance you have to walk to haram with the high ramp
Stayed 2 nights in Mar 2025

8/10 Good

Syed

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but too far for my liking. Also has a steep climb to the hotel making it hard to walk to it everytime
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Saniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Adamu

Stayed 5 nights in Jan 2025

10/10 Excellent

Abou, SAINT HUBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Proximité de la Kaaba
Stayed 3 nights in Jan 2025

10/10 Excellent

Taslima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Sultana, Vancouver

Not walkable like advertised. It’s not a 4 minute walk to the Mosque. It took me one hour to walk to the mosque and to find gate # 79. That’s the only gate you are allowed to enter. After the Saee, you are totally at new area and you can only come out of one gate. That is on the other side of the mosque. I could not get my Google map working to find the hotel. I was totally lost. Finally, one worker was able to get his Google map working as he had data and he gave the directions. It took me 11/2 hr to get to the hotel. So my 3 hr umrah turned out to be 5 1/2 hr with 14000 steps. Not sure what can be done as there is so much construction going on making acces to the mosque difficult. Housekeeping staff was excellent. Mr. Usal Hosen. Mr. Mohammed Edris. Front desk concierge staff extreme helpful. Rakib. Mohammad Ebrahim Shakil. Lounge staff. Emad Bin Wajih Mohammad Raju Mia. I encountered with Thea staff and they were very helpful. Thank you for everything.
Stayed 2 nights in Jan 2025

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